French cuisine

Reviews of Settha Palace Hotel

4.5 out of 5
Settha Palace Hotel
6 Pangkham Street, Vientiane

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 59 reviews" "
Rating 8 - Good. 16 out of 59 reviews" "
Rating 6 - Okay. 5 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kar H

Travelled with partner
Liked: Cleanliness
Pro - near airport Con - Can be noisy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lorna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely colonial style building, the rooms are large and have nice comfortable beds. The staff are lovely - my first room had a strange smell and they moved me immediately without any issue. Nice breakfast, nice pool. the fitness centre is small but serviceable
Stayed 1 night in Nov 2023

10/10 Excellent

Lorelie

Stayed 2 nights in Jun 2023
Response from General Manager on 21 Jun 2023
Dear Ms. Brokenshire,Sabaidee from Settha Palace Vientiane!We would like to thank you for taking the time to share your positive feedback.about your stay with us.We will share your review with our Team, we thank you one more time and do apologize for any shortcomings.we are looking forward to welcoming you back to Settha Palace.General Manager

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous place to stay in, particularly during hot season. The pool is very large and surrounded by beautiful gardens. The rooms have high ceilings and extremely comfortable beds. I can honestly say that I have never slept on better linen-so soft and luxurious. The staff are extraordinary-they go above and beyond to help you, particularly important when trying to organise anything in Loas.
Stayed 1 night in Apr 2023
Response from Settha Palace Management on 1 May 2023
Dear Louise Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.we are looking forward to welcoming you back soon.Warm RegardsThe Settha Palace Team

10/10 Excellent

PAIROGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM in VIENTIANE
Stayed 1 night in Feb 2020
Response from Andrew Gianfranco-Cotel General Manager on 4 Aug 2020
Dear PAIROGE, Sabaidee from Vinetiane, LAOS. Thank you very much for your kind appreciation of your stay at Settha Palace Hotel, All of us are looking forward to welcoming you back home in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Lovely setting and staff were exceptional in their dedication to our service and needs. Very quiet setting. Great pool.
Stayed 2 nights in Jul 2019
Response from Saylohid on 25 Jul 2019
Dear Guests, Thank you very much and we all look forward to service you near future. Best regards, Sayllohid

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from saylohid on 25 Jul 2019
Thank you very much

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from saylohid on 25 Jul 2019
Thank you very much to choose Settha Palace Hotel,

10/10 Excellent

Mary, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel. Well kept up. Great staff. An amazing restaurant. One of the best hotels we have stayed in.
Stayed 2 nights in Feb 2019
Response from Thank you with best regards, Saylohid. on 5 Mar 2019
Dear Guests, Thank you so much and we very happy to make you happy during your visit vientiane this time, we hope to service you again when you have chance to visit vientiane,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. It was beautiful and the staff were so good and friendly. My only worry was the breakfast buffet. I am gluten free and therefore cannot eat any of the breads and pastries on offer. I don’t like curry for breakfast so I had eggs most days which is fine but I would have loved more fruit available and some plain not sugary yoghurt on offer.
Stayed 7 nights in Feb 2019

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well needed respite and relaxation
The room and the hotel itself is beautiful and provided a well needed place to relax and unwind after 2 weeks travelling through parts of Laos. We wished we could've stayed longer and if we wouldn't hesitate to recommend this hotel to friends. Breakfast was a nice variety and the dining area is again relaxing. The breakfast coffee could be better. For the room, it was lovely and my only criticism is that the hairdryer could not be plugged/used in the bathroom. The hotel is walking distance to the city restaurants but of course, could be closer. The hotel transfer at USD15 seems steep given other hotels do it for free but the hotel car is worth the experience .
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Francene

Wonderful experience
We stayed for five nights and it was wonderful. Even with two boisterous little ones, we were made to feel very welcome. Nothing was too much trouble. The rooms were excellent and the pool area and breakfast were fantastic. We thoroughly enjoyed our stay.
Stayed 5 nights in Aug 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay, great choice
A great boutique hotel in downtown. Walking distance to most places. Very helpful staff. Recommended stay while in the area. Bonus that it is also recommended in "1000 Places to See Before You Die"
Stayed 2 nights in Jul 2018
Response from Oil Suthathip on 1 Sept 2018
Thank you so much for your review, we are really appreciate that moreover when we know our guest are satisfying in our property that make us more proud on it and we will keep this standard to serve to other guest as well.

10/10 Excellent

Andrew, Droitwich, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, fabulous pool, excellent location
Staff here were amazing. So friendly and helpful. Take a book though, speed is not their strong point! Definitely will stay here again though. Set that Delice cocktail worth a stay on its own!
Stayed 7 nights in Jun 2018
Response from Suthathip Sakorn on 23 Jun 2018
Thank you so much for your compliment and we are really happy when we know our guest are satifaction and joyful during stay with us. That's our propose through our guest and waiting to welcome you back soon.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful colonial hotel with excellent staff and good restaurant. Good location and very nice room.
Stayed 1 night in Jun 2018
Response from Suthathip Sakorn on 23 Jun 2018
Thank you so much for your compliment and we are really happy when we know our guest are satifaction and joyful during stay with us. That's our propose through our guest.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style and tranquility
A beautiful colonial style hotel, with wonderfully friendly and competent staff. Good location and delicious, well cooked food. The lovely pool area and beautifully decorated interior is the perfect antidote for the hustle and bustle outside. Throughly recommend this hotel.
Stayed 1 night in May 2018
Response from Suthathip Sakorn on 23 Jun 2018
Thank you so much for your compliment and we are really happy when we know our guest are satifaction and joyful during stay with us. That's our propose through our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Suthathip Sakorn on 20 Mar 2018
Thank you so much for choosing to stay with us. We will keep remain the good thing and improve the thing that not good enough to make our guest more satisfy. Looking to welcome you again.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good atmosphere. Nice hotel
Stayed 4 nights in Jun 2017
Thanks for you comment, and hope to service you next time.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well situated - poor English
Very original and big rooms using the 20s style French colonial type of decorations. Shower and bathroom extremely nice and one of these hotels where you sleep very well thanks to amzaing bedding and curtains. Wifi an issue - working erratically and very slow - not so much an issue except when you want to post your daily photos :) Staff helpfull but level of English is rather poor (apart from main management) and might bring some surprises. Pool site is lovely and very relaxing... but the karaoke bar next door can spoil your time as you hear it as if it was next to you. Air con system is extremely noisy as well. Recommend to visit their shop - you can find Caruso in Luang Prabang at slightly lower prices but if you want something really different, signed (ie unique items) then go for it, you will want to buy absolutely everything. One really good aspect is you can walk to most of the secondary temples to visit, and a lot of good restaurants are around - recommending especially Herzog bakery for your breakfast about 10 min walk away. However, very far from the interesting restaurants on the Mekhong river - well far in terms of time as traffic is horrendous. Be very careful when walking on the pavement as it is extremely damage and dangerous as you could end up disappearing through a ditch very easily. Overall good but staff needs support and upskilling on their English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christina, Sweden but live in Hanoi

Liked: Cleanliness, staff & service, room comfort
Colonial relaxing oasis
When checking in it was a very warm welcoming. The check-in was fast and we got upgraded and they had arranged a connecting room after a call just the same day (we had different bookings as we arrived different days). The bar is very nice and they made really great drinks. Just sitting there sipping the Dry Martini made the mind fly back to the 30s and how it could have been. The pool is really nice and the garden feels like an oasis in the city. The food was also good and do not agree that it was overpriced. At breakfast we had fantastic scrambled egg, omeletes and fantastic strong coffee that kept us awake (we love strong coffee). When at the pool we had appreciated if someone had passed by at least once in a while to check if we wanted to order something. Think that they even missed some orders from us due to that we were too lazy to dress and go to the bar for water and drinks. The rooms are nice but the beds are very hard. The rooms are also a bit worn and a little bit more finish could have been good. It was walking distance to the restaurants but still not in the buzz. We rented bikes and bicycled around the town. Could have been good if this could have been arranged by the hotel as we had quite a short stay and it took some time to find a place that had mountain bikes. There are not many rooms and the guests were in general westerns on business trips or expats with visitors.

10/10 Excellent

Rhonda , melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel - an oasis in Vietienne.
Beautifully restored and lovely garden and pool. Staff very helpful and lovely service. Great food and very nice restaurant. We had an excellent stay and would recommend to anyone.

2/10 Terrible

Mike, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dreadful
Especially Restaurant requires much of the attention. If they charge high prices they must keep up with the professionalism. I asked for medium cooked steak, I got raw meat, and over 100 bucks check.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
A godo hotel, godo quality in a awful surrounding
The hotel is situated un a very awful street. Some of the employes does not understand English, some aré poli others not.

10/10 Excellent

Bob, Washington, DC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming French Colonial
Absolutely wonderful, French Colonial hotel. Just 28 rooms, but has all amenities of much larger luxury hotel. Very well maintained. Great pool, bar, dining rooms. Hotel staff very pleasant but a little slow responding and not too well informed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
excellance at a price
Really well located for exploring the town. We could walk to everything. The attached restaurant is great, and like the hotel it on the expensive side.

10/10 Excellent

Arn, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best in Vientiane
Vientiane is experiencing gradual change as the Loas government attempt to improve the country's economy and the outcomes for its people, English is spoken almost everywhere to different degrees. The Settha Palace Hotel is exceptional. The service is very courteous without being intrusive and the rooms, with their lofty ceilings and historic charm, are well appointed and spacious. The chefs at the Settha prepare a lavish breakfast every morning, so you are assured of finding something to stimulate your appetite. Situated centrally, the Settha is ideally located for tourism and of course they cater for the business community in style. It is pricey compared to the many other hotels in Vientiane, but the experience is considerably more rewarding than its competitors and as such offers value and high levels of comfort. I thoroughly recommend this hotel...

10/10 Excellent

Brigitte, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just perfect!
Everything was just perfect! Nice pool, professional staff, beautiful room, good location.

6/10 Okay

ALAIN, RIO DE JANEIRO BRAZIL

Disliked: Staff & service, room comfort
COLONIAL DECORATION GOOD HOTEL
GOOD LOCATION ...ROOMS ARE A LITTLE OLD INTERNET SERVICE IN ROOM VERY EXPENSIVE RESTAURANT VERY GOOD

10/10 Excellent

CHRISTINE, NOUMEA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Havre de paix pour cet hotel colonial agréablement restauré, situé au centre ville
Stayed 3 nights in Mar 2023
Response from Settha Palace Management on 1 May 2023
Chere Christinetoute l’équipe de Settha Palace vous remercie pour ce très bon retour que vous avez pris soin de partager à la communauté de Expedia. Nous ravis et heureux de vous avoir recue parmis nous et souhaitons vous revoir Bientot.Cordialement, L'equiep de Settha Palace Vientiane.

10/10 Excellent

Lotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Andrew Gianfranco-Cotel General Manager on 4 Aug 2020
Dear Lotte, Sabidee from Vientiane, Laos. Thank you for your kind appreciation note of your stay at Settha Palace Hotel, We all are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la disponibilita' nel sostituire la camera prenotata che non era di nostro gradimento
Stayed 2 nights in Jan 2020
Response from Andrew Gianfranco-Cotel on 19 Feb 2020
Dear Guest, Thank you very much for sharing your kind review of your stay at Settha Palace Hotel. I am really thrilled to hear that you had appreciated our complimentary upgrade. We hope to have the pleasure of welcoming you back here in the near future. Andrew Gianfranco-Cotel General Manager

10/10 Excellent

Geau Tae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 호텔
역사와 전통이 있는 호텔이라 큰 기대는 없었지만, 매우 안락하고 편안하게 쉴수 있었습니다. 모든 직원들이 친절하고, 조식 또한 만족스러웠습니다. 다음에 비엔티안에 다시 간다면 다시 머물고 싶은 호텔입니다. 감사합니다.
Stayed 3 nights in Dec 2019
Response from Andrew Gianfranco-Cotel on 19 Feb 2020
Dear Geau Tae, Thank you very much for taking the time to share a review of your stay at Settha Palace Hotel. I am excited to read that you had a relaxing and comfortable stay with us and your kind appreciation about our staffs friendliness and our breakfast satisfaction. We hope to have the pleasure of welcoming you back here in near future. Andrew Gianfranco-Cotel General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from With best regards, Saylohid. on 29 Nov 2019
Dear Khun Anonymous, Warm Greetings from Settha Palace Vientiane! Thank you for your kind support and we all look forward to service you near future.

8/10 Good

Monica

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Ago, Kyoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
町中のリゾート
休暇を兼ねた仕事をするに最適 食事もいい 入って右側の部屋は、近くの食堂の音楽が夜中までうるさいので避けるべきか 従業員は、皆感じは良い プールも着替え施設が整っていて良い
Stayed 1 night in Sep 2018

8/10 Good

mathieu

Très bien sauf le wifi
Très beau petit palace. Bonne et chère nourriture, excellent service mais qui pourrait être mieux formés, très mauvais wi fi
Stayed 2 nights in Aug 2018
Response from Oil Suthathip on 1 Sept 2018
Thank you so much for your comments, its really help full to us to know what guest need and how guest feel also in a part that we have to prove for make all be excellent services and best property serve to our value guest.

10/10 Excellent

Hye Jeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요.
체크인부터 친절했습니다. 조식도 괜찮았습니다. 수영장도 좋았습니다. 조용하고 여유롭게 보냈습니다.
Stayed 1 night in Aug 2018
Response from Oil Suthathip on 1 Sept 2018
Thank you so much for your reviews. Always welcome back to cozy palace in calm town.

8/10 Good

にこ, 東京

Liked: Cleanliness, staff & service, room comfort
趣のあるホテル
空港からのシャトルバスが目の前に泊まります。 低層の良いホテルです。 ホテル内ショップも趣味が良いです。 ただ、湯槽があるような説明でしたが、シャワーだけで、疲れが増しました。 外に出る元気がなかったので、ルームサービスを頼みました。 大味でしたが、満足です。 スタッフは明るく、好感が持てました。 庭も良い感じです。 朝ごはんは、郷土料理はなく、種類は少なめですが、 卵や肉などは、オーダーを取りにきてくれます。
Stayed 1 night in Jul 2018
Response from Oil Suthathip on 1 Sept 2018
Thank you so much for your review, its was really important to us and moreover when we realize that guest are satisfying in our property that make us more appreciate and will keep this standard to provide to other guest as the same.

4/10 Poor

From, seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격에 비해 비쌈.
호텔의 환율도 높았고, 디럭스나 스탠다드 룸이나 차이가 없었음. ( Exchange rate was hihg, the size fo deluxe room and standard roon was nealry similar size. Room fee was very expensive). Not recommend ( ,추천하지 않습니다. )
Stayed 3 nights in Apr 2018
Response from Suthathip Sakorn on 30 Apr 2018
Thank you so much for your comments, that is really help us to know what is guest feed back. Anything you were happy we are appreciate that and for some part of us that you are not satisfy we would like to say apologize and try to adjust our best to our value guests.

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Suthathip S. on 24 Apr 2018
thank you so much for your comment and hope you will be happy and enjoy much to stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I sandhed et palads - med skønt personale!
Fantastisk hotel og næsten familiært, (men dybt professionelt) personale.
Response from Suthathip Sakorn on 20 Apr 2018
Thank you so much for your comment and we are appreciate that much to heard that you are happy and enjoyable during stay with us. Hope we can have a chance to serve our excellent service to you again or to your friends or family. Have a great day and ahead.

6/10 Okay

ROGERIO, Paris

Liked: Cleanliness, staff & service, room comfort
Hôtel bien placé
Séjour dans un hôtel un peu vieillot ! Hélas, mais quand même agréable. La piscine n’est pas un atout vu l’antenne de réception internet jusqu a côté. Il est bien placé, ayant été renove, le personnel compétent et agréable.
Stayed 2 nights in Mar 2018
Response from Suthathip S. on 3 Apr 2018
Thank you so much for stay with us. We are really glad to heard that you were happy and enjoy during stay here. We will keep your comment to improve our facilities that not smooth enough and try to serve our best services also good quality product to our value guests.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, good standard, perfect location; staff very friendly and helpful, rooms of correct size, nicely furnished . Great swimming pool, very useful after a day walking across the city. Gym a bit too small/ not equipped enough. Restaurant / food at the swimming pool a bit expensive compared to same kinds of hotels. Nice breakfast.
Stayed 3 nights in Feb 2018
Response from Suthathip Sakorn on 7 Mar 2018
Thank you so much for your comments, that's really meaningful for us. Every good things we will remain to provide that to our guest. Some thing that are not kind we will keep it to discuss with our team.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

ILDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적인 서비스좋아요.조식 깔끔하게 나와요
서비스 좋아요. 항상 웃는얼굴로 맞이해주는듯
Stayed 1 night in Nov 2017
Thank you so much for your comments that we are really appreciated and hope we can have a chance to provide our service to you next time again.