Outdoor pool, pool umbrellas, pool loungers

Reviews of Le Charme Vientiane Hotel

3.5 out of 5
Le Charme Vientiane Hotel
2 12 Francois Nginn St, Mixai Village Chanthaboury Dist, Vientiane

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 328 reviews" "
Rating 8 - Good. 127 out of 328 reviews" "
Rating 6 - Okay. 37 out of 328 reviews" "
Rating 4 - Poor. 10 out of 328 reviews" "
Rating 2 - Terrible. 5 out of 328 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Emeryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Charme is exceptionally well run. Plumbing and electrical, bedding and furniture, service and food were all international quality. On Expedia the hotels in this part of the world tend to all look good so it is difficult to see the details. Fantastic location. Good price too. Highly recommend.
Stayed 1 night in Feb 2024
Response from Kris BOSMAN on 22 Feb 2024
Dear David,Thanks for sharing your well written review.I am thrilled to see that you enjoyed staying at the hotel and rate us a 5 out of 5!We hope to have the pleasure of welcoming you back on your next visit to Vientiane.Best regards

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Kris Bosman on 5 Feb 2024
Hi Ashley,Thanks for taking your time to score our hotel.Regards,

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great people!! Very enjoyable stay
Stayed 3 nights in Jan 2024
Response from Kris on 25 Jan 2024
Hi Allan,It was good seeing you again!Thanks for staying at the hotel and hope to welcome you back on the next visit to Vientiane!Best regards,

8/10 Good

Tony

Stayed 2 nights in Jan 2024
Response from Kris Bosman on 2 Feb 2024
Hi Tony,Thank you for staying with us and taking your time to leave a score.We hope to have the pleasure of welcoming you back here on your next visit to Vientiane.

10/10 Excellent

Ngee Huat

Stayed 1 night in Oct 2023
Response from Kris BOSMAN on 8 Nov 2023
Dear Ngee,Thanks for leaving your score.We are thrilled to see you had an impeccable stay!Kind regards

10/10 Excellent

Ngee Huat

Stayed 1 night in Oct 2023
Response from Kris Bosman on 8 Nov 2023
Dear Ngee,Thanks for leaving your score.All the best

10/10 Excellent

Michel, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Sapciois room
Stayed 1 night in Jul 2023
Response from Kris BOSMAN on 26 Jul 2023
Dear Michel,We're thrilled to see you had an impeccable stay.All the best to you.

10/10 Excellent

Michel, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Some minor repairs has to be done
Stayed 2 nights in Jul 2023
Response from Kris BOSMAN on 26 Jul 2023
Hi Michel,I'm pleased to see you had a positive experience staying at our hotel and well noted about your feedback.Hope to see you again on another visit to the capital of Laos.Kind regards

8/10 Good

Darren jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in city, everything you needed in hotel.
Stayed 6 nights in May 2023
Response from Kris Bosman on 12 Jun 2023
Hi Darren,Thanks for your feedback.We hope you chose Le Charme Vientiane Hotel again on your next visit!All the best

6/10 Okay

Kevin

Stayed 3 nights in Mar 2023
Response from Kris on 5 Apr 2023
Hi Keving,Thanks for rating our hotel. Especially for the lower rated reviews it would be useful to have some more details. Your feedback would give us invaluable information as to where we can improve our service.I would really appreciate it if you could email me direct with some context on gm@lecharmevientiane.com.Thanks again for staying with us and hoping to hear from you!Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kris on 5 Apr 2023
Thank you for leaving a review and hope to see you again on your next trip in Vientiane.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for exploring Vientiane, quiet, clean hotel...helpful staff.
Stayed 3 nights in Mar 2023
Response from Kris BOSMAN on 14 Mar 2023
Hi David,Thanks for taking the time to leave a review. It's a pleasure to see that all the aspects of our hotel satisfied you!We hope you chose Le Charme Vientiane Hotel again on your next visit to Vientiane.

10/10 Excellent

Mylia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again the next time I visit! This is the perfect location and the staff were the nicest.
Response from Kris on 6 Feb 2023
Hi Mylia,Great to see you had a wonderful time at our hotel!I will make sure to pass your feedback to the team.Looking forward to welcome you back on your next visit to Vientiane!

10/10 Excellent

Mylia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I plan to come back and stay here again! It’s clean, close to everything you’d want to see or do, and the customer service is top notch! This place is a hidden gem.
Response from Kris on 16 Jan 2023
Dear Mylia,Thanks for taking the time to leave your feedback.What a pleasure to see that you enjoyed our hotel this much!We are looking forward to welcome you back on your next trip to Vientiane!

8/10 Good

Brenda

Liked: Staff & service, room comfort
Hotel a bit tired, location is great
This wasn't a bad stay, but it wasn't the best. Room was far more tired than expected, especially for the price. Previously the best western, it has probably had its hey day. Staff were lovely, and the location was great. Pool area was nice but basic lounge chairs. They provided two bottles of water per day for free but I would prefer they save the plastic and have a big water cooler to refill your own bottle. This goes for everywhere we stayed in Laos. The bar that is part of the hotel has a nice little terrace to have a night cap. Prices were reasonable and good service. I would choose to stay elsewhere on my next Vientiane visit as don't feel the amount paid matched the room quality. Had to ask the housekeeper to change the sheets as they had marks on them when we arrived
Stayed 3 nights in Dec 2022
Response from Kris BOSMAN on 30 Dec 2022
Dear Brenda,First of all thank you for taking the time to leave your review.Your feedback and criticism gives us invaluable information to keep improving as a hotel.I apologize about the bed sheet situation, i understand from our housekeeping department that this was resolved right away after you reported it. Due to the pandemic and having no income for the last 3 years, we had to make budgeting choices with regards to our renovations. We have prioritized becoming an eco friendly hotel and have installed high quality, isolating PVC windows in every room and 180 sqm of solar panels on the roof to power the hotel.With kindest regards

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly staff and that they let me use the pool before my checkin time.
Stayed 1 night in Nov 2022
Response from Kris BOSMAN on 1 Dec 2022
Hi Mary,Thanks for taking your time to leave a review.We hope to see you again on your next trip to Vientiane!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
The staff are very helpful, and the rooms were spacious and clean but a bit worn. We had booked a double room aand were given two singles, which we have noticed is the trend in Laos, we were only staying one night so didnt mind, as we had checked in early. The pool is fantastic, along with the bar area. We had an early morning train and left before breakfast was served, so unable to comment on that. Plenty of restaurants around the hotel and a night market. The location is very central.
Stayed 1 night in Aug 2022
Response from Kris BOSMAN on 5 Sept 2022
Dear Melissa,Greetings from Le Charme Vientiane Hotel and thank you for taking the time to leave your review.We're thrilled to see all the different aspects of our hotel pleased you so much.Have a great holiday and we hope to see you again!

8/10 Good

Bolar Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent accommodation and budget friendly
Had a comfortable stay.
Stayed 2 nights in Jun 2022
Response from Kris on 14 Jun 2022
Dear Bolar Abdul, Thank you for taking the time to leave your review! Glad to hear everything was comfortable. We hope to welcome you again on your next trip to Vientiane.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Manilath Phengpheth on 13 Jul 2020
Thank you for staying with us. We truly appreciate your feedback.

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place in the heart of the city. Convenient to everything
Stayed 2 nights in Mar 2020

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again!
Fine hotel with a wonderful staff and. Good location
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent Fuji Japanese restaurant next door. Air-conditioned lobby.
Stayed 2 nights in Mar 2020

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will go again!
Good location great staff!
Stayed 2 nights in Mar 2020

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Staff, Breakfast and WIFI!
Excellent and helpful staff, lovely breakfast buffet, very nice stay! Only problem was an excessive of mosquitoes in our room.
Stayed 5 nights in Mar 2020

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great standard and clean
Excellent staff and great view of the city.
Stayed 2 nights in Mar 2020
Response from Sarah - General Manager on 16 Mar 2020
Dear Mr. Anthony, Thank you once again for sharing your feedback and we look forward to welcoming you back in the near future.

8/10 Good

Al, San Francisco

Liked: Cleanliness, staff & service
Good location, nice facilities if not dated, clean. Solid 3-4 stars in the area. Great price. Decent breakfast, super service, very friendly staff
Stayed 3 nights in Mar 2020
Response from Sarah - General Manager on 16 Mar 2020
Thank you for staying with us, We really appreciate your feedback

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!
We loved this hotel! The staff were amazing, very friendly and always helpful. Our room was huge! The pool was lovely and relaxing. Our friend recommended this hotel to us and we recommend it to you.
Stayed 4 nights in Feb 2020
Response from Sarah Lim - General Manager on 29 Feb 2020
Dear Ms. Dawn, We are so overjoyed to read your review! we are very glad to learn you enjoyed staying with us, We couldn’t be happier to know we have met your expectations, Your comments will certainly be shared with our team. I am positive they will be more than happy to hear your comments. Thank you again for your awesome review, and thank you for recommending our property. We would love to welcome you and your friend back again.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from Sarah Lim - General Manager on 13 Feb 2020
Thank you for Staying with us, We appreciate your feedback.

6/10 Okay

J

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The pool was very cold so we couldn’t swim. The room was not well cleaned. The white bedding had marks on it and there was half eaten chocolate in the fridge.
Stayed 2 nights in Jan 2020
Response from Sarah Lim - General Manager on 7 Feb 2020
Dear Sir/Madam, Thank you for your recent stay with us, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Lovely hotel with lovely staff, ideally placed for our short 4 day visit to Vientiane. The only snall gripe was the hot water in the shower worked for my wife but went missing for my turn...lol.
Stayed 4 nights in Jan 2020
Response from Sarah Lim - General Manager on 13 Feb 2020
Thank you for taking the time to submit this feedback, We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience of our hot water. I will share your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The location is good and room spacious. However, the decoration and facility are outdated. The tea bags and the toiletries were not replenished.
Stayed 3 nights in Jan 2020
Response from Sarah Lim - General Manager on 29 Feb 2020
Thank you for taking the time to submit this feedback, We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
A comfortable hotel in the centre of Vientiane. Very close to the night market area. The hotel is comfortable and clean. The air-conditioning didn't work properly so we were upgraded to a superior room, which resolved the issue. The service was good, breakfast was ok. This is my second time in this hotel, and I will stay there again when in Vientiane.
Stayed 2 nights in Dec 2019
Response from Sarah Lim - General Manager on 29 Feb 2020
Dear Mr. Alan, Warmest greeting from Best Western Vientiane Hotel, Thank you for taking the time to provide feedback on your recent stay here with us. We are delighted that you are happy with your stay here with us at Best Western Vientiane Hotel. We would like to take this opportunity to express our heartfelt thanks for your feedback. On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Vientiane Hotel on your next visit.

6/10 Okay

Valentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In general the service and attention was quite good. The problem that I had was the amount of mosquitoes in the room I was given. I spent almost two hours killing mosquitoes before going to sleep
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really appreciative of all the staff employed here, they truly care about providing a comforting experience.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Average hotel with average service, poor breakfast definitely not. worth for. I rather have a quick walk to Naked Espresso for a higher quality of breakfast with one of the best coffee in Vientiene.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice!
Amazing service and room, definitely recommend this location
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and clean room, comfortable bed and convenient location. Staff are very helpful and attentive. There were 3 mosquitoes in our bedroom and we suffered from mosquito bites. I hope the hotel can consider measure to screen the mosquito out.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff were all kind, helpful, polite and professional.great location for exploring the city even by foot.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can thoroughly recommend this hotel if you're heading to Laos. The location is fantastic, it's less than a minute's walk to the night market, you can just step out the front door to some fantastic bars, restaurants, cafes and a nice relaxing massage. The staff were always friendly and helpful, the rooms were a good size and clean, the bed was comfortable, the breakfast was plentiful, the pool was just right to cool down on a hot afternoon. From start to finish, I couldn't fault this hotel.... excellent value for money!
Stayed 2 nights in Nov 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple the best 10/10
So good we stayed an extra 3 days, staff are brilliant
Stayed 3 nights in Nov 2019

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel except for smoking policy!!!!!
On website they say 41 smoke free rooms. I wrote in my special request that my room must be smoke free. I also noticed some of the room descriptions said smoke. I asked if that was a typo? I got no response. When I arrived I was given a room on the 4th floor. After a few minutes I could smell the stench of cigarette second hand smoke. Went to front desk and complained told me person should not have been smoking in room. Apparently some rooms allow smoking. They got me another room on the second floor which is smoke free. I told them I travel to Thailand and China and hotels are smoke free!!! 3 other hotels I stayed at in Vientiane are also 100% smoke free. If they don’t go smoke free then they need to update their website. Breakfast was very good. Housekeeping also did a minor sewing repair job for me. Staff was very helpful.
Stayed 4 nights in Oct 2019

10/10 Excellent

Kevin

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Central safe stopping point in Laos
Clean, safe, modern accommodations centrally located. Staff was very helpful. Swimming pool was disappointing, however, and not illuminated at night (underwater lights were missing and/or not working).
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and tidy, staff cleaned everyday. All staff were extremely friendly and helpful. The free shuttle bus to the airport was fabulous. It is right in the middle of town so easy to walk to shops, right near Mekong and temples on every corner. The pool was very nice and much appreciated with the hot, humid weather. I was there on business and it was a happy coincidence that the place I was supposed to stay was booked out. This was a hundred fold nicer and more convenient.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good hotel in a nice neighbourhood. Several restaurants and bars close by. Walkable to several sights.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place
Stayed 4 nights in Sep 2019
Response from Sarah Dane - General Manager on 18 Sept 2019
Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

Mel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Sarah Lim - General Manager on 15 Sept 2019
Thank you for staying with us, We appreciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western, Vientianne
Staff very friendly and accommodating. In a bid to be helpful the staff seemed to hover around as I ate my breakfast. Just a personal thing.
Stayed 2 nights in Aug 2019
Response from Sarah Lim - General Manager on 26 Aug 2019
Dear Mr. Robert, Thank you for staying with us, We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful and welcoming. The bed was a bit hard - mattress needs to be replaced, springs starting to poke through. But I enjoyed my stay here.
Stayed 3 nights in Jul 2019
Response from Sarah Lim - General Manager on 21 Jul 2019
Dear Sir/Madam, Thank you for your recent stay with us, We appreciate your feedback.