2 restaurants, breakfast served

Reviews of Hotel Royal

4 out of 5
Hotel Royal
Singerstrasse 3, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1004 reviews" "
Rating 8 - Good. 363 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly and helpful staff. Easy access to shopping, dining, and close to starting points of tours we had booked. Very safe and clean. Much to see, enjoy, and experience within walkable distance.
Stayed 3 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 5 nights in Mar 2024

4/10 Poor

Engina

They put me in the room next to the room where a work of demolition and remodeling was going on. Imagine the noise! No apologies or anything offer to make it right.
Stayed 2 nights in Mar 2024
Response from Hotel Royal on 22 Mar 2024
Dear Engina, thank you for your Feedback.We are very sorry for the noise during the day! We would be pleased to welcome you again to make it better next time.Best regards

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Hotel Royal on 22 Mar 2024
Dear Eveyln, thank you for 5 of 5 points. All the best from Vienna!

10/10 Excellent

Mir-Payam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely nice and friendly. They went above and beyond to help out. I will definitely go back. Very nice hotel in great location in the heart of Vienna and very close to the subway station.
Stayed 5 nights in Mar 2024
Response from Hotel Royal on 22 Mar 2024
Dear Mir-Payam, thank you for your rating.we are pleased that you enjoyed your stay with us, we hope to welcome you again in our house.All the best

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great buffet breakfast
Stayed 5 nights in Dec 2023
Response from Hotel Royal on 15 Mar 2024
Dear Joseph,thank you so much for taking the time to give us your wonderful feedback and rating!We are pleased to hear that you have enjoyed your stay!Kind regards

10/10 Excellent

Priyanka

Stayed 9 nights in Dec 2023
Response from Hotel Royal on 15 Mar 2024
Dear Priyanka,thank you for taking the time to rate us!Kind regards

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean rooms and in a great position for New Year.
Stayed 4 nights in Dec 2023

10/10 Excellent

NADER

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 8 nights in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Hotel Royal on 15 Mar 2024
Liebe Angela!Vielen Dank für Ihre Bewertung!Mit freundlichen Grüßen

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center location-priceless.
Stayed 2 nights in Dec 2023
Response from Hotel Royal on 15 Mar 2024
Lieber Lukas!Vielen Dank für Ihr Feedback und Bewertung!Mit freundlichen Grüßen

6/10 Okay

Chalmers

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel right in the centre of Vienna
You really could not get any closer to the St.Stephens Xmas market! Friendly staff. Clean rooms. We were 8th floor and beds are on the firm side but comfortable. Rooms made up every day. Really could not fault the place
Stayed 3 nights in Dec 2023

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this hotel 4 times in the last 20 years. So convenient for the city.
Stayed 3 nights in Dec 2023

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was an excellent location for all main attractions which were walkable. The staff were also excellent in particular Daniel who was very helpful and professional. Nothing was too much trouble. My only suggestion would be to have an area for residents to have a drink or bar snack rather than sitting in reception area or otherwise. Would highly recommend this hotel. Thanks
Stayed 4 nights in Dec 2023

10/10 Excellent

tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
So nice with nice staff and convenient stay every thing is very close to you Very quiet and the breakfast is so nice
Stayed 2 nights in Dec 2023

8/10 Good

GUSTAVO, MIAMI

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel Royal on 5 Dec 2023
Dear Gustavo, thank you for your visit and your rating, all the best from Vienna

6/10 Okay

Thor

Business traveller
Disliked: Property conditions & facilities, room comfort
Classic in great location
Classic room, not so good bed. A bit worn. Excellent location. Metro just outside
Stayed 3 nights in Nov 2023
Response from Hotel Royal on 29 Nov 2023
Dear Thor, thank you for rating us here on Expedia.Please ask at your next visit with us at reception, we are always willing to find a solution. We remainwith best regards from Vienna

10/10 Excellent

Neil

Stayed 7 nights in Nov 2023
Response from Hotel Royal on 5 Dec 2023
Dear Neil, thank you for your rating. Best regards from Vienna, hope to see you again

8/10 Good

Gilmar Vardit

Stayed 3 nights in Oct 2023
Response from Hotel Royal on 5 Dec 2023
Dear Gilmar, thank you for your rating.All the best from Vienna

8/10 Good

Rosabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Royal is located right at the main square, just around from St. Stephen's Cathedral, and a few steps from a main metro station, which was extremely convenient. The staff were very lovely as well. We arrived very very early in the morning, well before check in time, so our room was not ready. We were able to leave our bags, while we set out on an all-day trip out of Vienna. We did ask that our bags be taken up to our room when it was ready, and were assured that it would be. Unfortunately, that wasn't the case when we got back very late that day, to clean up and head out for dinner. We got back very late that evening, got to our rooms, only to find that our bags were not there. After finding out bags, getting them to be brought to our room, cleaning up and changing into fresh clothes, most restaurants were already closing up, so our dinner plans got a bit ruined. Because of the location and the friendly staff, I would stay at the hotel again.
Stayed 2 nights in Sep 2023
Response from Hotel Royal on 21 Nov 2023
Dear Rosabelle, thank you for your time to send us Feedback. We are very sorry, that the Luggage was not in your room at your check in, but we are waiting for guests to come back to bring the luggage while they are in their rooms ( sometimes we need to change rooms, thats why we keep the luggage in the Locker room, til guests come back.We hope to see you again in our Hotel Royal and remainwith best regards from Vienna

8/10 Good

Irene

Liked: Cleanliness, staff & service
Nice lication
Nice spacious and quiet room. Internet is terrible. It’s kind of a dowager queen among hotels, but the location is great. Ice stayed there before
Stayed 8 nights in Oct 2023
Response from Hotel Royal on 2 Nov 2023
Dear Irene,thank you so much for taking the time to give us your feedback and rating!Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Room comfort
Stayed 6 nights in Oct 2023
Response from Hotel Royal on 19 Oct 2023
Dear guest,thank you so much for taking the time to give us your amazing 10 out of 10 rating!We are pleased to hear that you have enjoyed your stay with us!Kind regards

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
Fantastic location and good sized rooms.
Stayed 2 nights in Oct 2023
Response from Hotel Royal on 14 Oct 2023
Dear Paul,thank you for taking the time to give us your feedback and amazing 10 out of 10 rating!Kind regards

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Perfect location and good sized room.
Stayed 2 nights in Oct 2023
Response from Hotel Royal on 14 Oct 2023
Dear Paul,thank you so much for the 10 out of 10 rating and feedback!Kindest regards

10/10 Excellent

Shaelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful and clean hotel! The staff were very kind and helped us with anything we needed. The complimentary breakfast was delicious, and the rooms even had their own free coffee machines. My grandmother needed help while I wasn't around and the staff were very quick to help her out. On top of all of this, the location can't be beat! Seconds from the graben and St. Stephen's. Would definitely stay here again!
Stayed 4 nights in Oct 2023
Response from Hotel Royal on 14 Oct 2023
Dear Shaelyn,thank you so much for taking the time to give us your rating and wonderfully detailed feedback.We are very pleased to hear that you have enjoyed your stay with us!Kind regards

8/10 Good

Liuvina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is superb, right in the center of the action, walkable distance from most of the main attractions. Staff welcomed us with a smile and let us checking early,. Below are reasons why my rating is not 5 : - breakfast lacks of variety , closes too early - full body mirror on the room non existent - restaurants on the property offering Italian food (not variety) - only 2 tv channels in english
Stayed 9 nights in Sep 2023
Response from Hotel Royal on 10 Nov 2023
Dear Liuvina, thank you for your feedback.we are pleased that you enjoyed your stay in our Hotel Royal and looking forward to welcome you again in our House.All the best!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location and friendly staff. A few steps away from metro station and St Stephen’s cathedral. Despite being right next to the main touristy square, the room was very very quiet, with a very clean modern bathroom. Also very good breakfast buffet (included in price) with many options. I’d definitely recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Hotel Royal on 29 Sept 2023
Dear Helena,thank you so much for taking the time to give us your wonderful and detailed feedback about your stay. We are very pleased to hear that you have enjoyed your stay with us!We hope to welcome you as our guest again soon!Kind regards

6/10 Okay

Angela

Travelled with group
Disliked: Property conditions & facilities
The bed and pillows were awful. Great location but they need to invest in new beds and pillows.
Stayed 3 nights in Sep 2023
Response from Hotel Royal on 26 Sept 2023
Dear Angela,thank you for taking the time to give us your feedback and rating Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
At the center of the old city!
Stayed 4 nights in Jun 2023
Response from Hotel Royal on 22 Sept 2023
Dear Michael,thank you for taking the time to give us your feedback and rating!We are happy to read that you love our location!Kind regards

8/10 Good

leena

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great location.
Stayed 4 nights in Sep 2023
Response from Hotel Royal on 14 Sept 2023
Dear Leena,Thank you for taking the time to give us your feedback and rating!Kind regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Royal on 8 Sept 2023
Liebe Andrea,vielen lieben Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten!Mit freundlichen Grüßen

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Royal on 5 Sept 2023
Dear Majed,thank you for taking the time to give us your amazing 10 out of 10 rating!Kind regards

10/10 Excellent

Dorin

Travelled with family and small children
Liked: Amenities
Great hotel, large rooms, very clean, steps to city centre (can’t get any closer than this!)
Stayed 2 nights in Aug 2023
Response from Hotel Royal on 5 Sept 2023
Dear Dorin,thank you for taking the time to give us your wonderful feedback and rating!Kind regards

10/10 Excellent

Horacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is incredible, just a few steps from St Stephen’s cathedral. It allowed us to got everywhere, mostly walking! The people in the Lobby were extraordinary, they gave the best recommendations! Surely this is the place to return
Stayed 3 nights in Aug 2023
Response from Hotel Royal on 24 Aug 2023
Dear Horacio,thank you so much for taking the time to give us your wonderful feedback and amazing 10 out of 10 rating!We hope to welcome you as our guest again soon!Kind regards.

4/10 Poor

Brandon, Lincoln

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We stayed here four nights. The property description is misleading in two important ways. The parking available “on site” is at least a quarter mile away at the Vienna Marriott—not on site. My wife has a disability and we had luggage, so this was a big deal. The main reason we chose this hotel is Expedia’s description says it has “laundry facilities” and also “dry cleaning/laundry service”. When I asked for information about the laundry facility, she denied that the hotel would advertise that, but then she said “that means Vienna has laundry facilities”. This meant I had to look up laundry facilities, wake up at 5:30am, walk to the UBahn while hauling two bags of laundry, walking three more blocks, and then sit in a laundromat for a few hours of my vacation when I had planned on doing all of this at our hotel. We had our “Do Not Disturb” thing on the doorknob and they came in while we were watching TV—that was strange. The location is super convenient and that is the only reason I could recommend someone staying there with a family.
Stayed 4 nights in Jul 2023
Response from Hotel Royal on 4 Aug 2023
Dear Brandon, thank you for taking the time to provide detailed feedback to your stay in our Hotel Royal. We are sorry, that there was a misunderstanding concering the laundry service. We offer a laundry service at weekends in the house through our Housekeeping Team and under the week we have an extern company which do it for our guests. We would be pleased to welcome you again in our house and remainwith kind regards from Vienna

10/10 Excellent

Hermine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was in a prime area. Close to shops, restaurants, and transportation. Staff was polite and respectful.
Response from Hotel Royal on 24 Jul 2023
Thank you for your feedback.Best regards from hot Vienna

4/10 Poor

Marisel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Hotel Royal on 22 Jul 2023
Dear guest,thank you for the rating.Kind regards

10/10 Excellent

Ivaylo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated right in the middle of the city center. You would not want to stay anywhere else but at Hotel Royal. Breakfast was great as well, however there are many bakeries in a close proximity to the hotel and BILLA supermarket across the street. It was very easy to get there from the airport using CAT with transfer to U4. Great value. Great staff! Highly recommended!
Stayed 3 nights in Jul 2023
Response from Hotel Royal on 13 Jul 2023
Dear Ivaylo,thank you very much for taking the time to give us your wonderful feedback and rating!We are very pleased to hear that you have enjoyed your stay in vienna and our Hotel Royal!We hope to welcome you back as our guest again soon!Kind regards.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Royal on 13 Jul 2023
Dear Edward,thank you so much for taking the time to give us your amazing 10 out 10 rating! We are happy that we were able to make your stay a wonderful one!Kind regards,

10/10 Excellent

Narmada, Frisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. It is literally half a second from St. Stephen’s Cathedral which is the heart of Vienna. This was a perfect base for our Vienna vacation. The train station was a couple mins away. There are cute cafes and a grocery store and McDonalds - all less than a minute from this hotel. It is an older hotel - but nicely updated and very clean. Excellent staff - every one of them at the front desk were great. We stayed here twice in the same trip and were also able to store our luggage safely between those 2 trips. Nice breakfast as well. Overall - love it and will return if ever in Vienna again.
Response from Hotel Royal on 4 Jul 2023
Dear Narmada,we are very pleased to hear that you have enjoyed your stay yet again! We are also very thankful that you've taken the time to give us your wonderful feedback and rating!Til next time!With kindest regards

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great about this hotel. The staff is outstanding!
Stayed 1 night in Jun 2023
Response from Hotel Royal on 4 Jul 2023
Dear Margaret!Thank you so much for taking the time to give us your wonderful feedback and 10 out of 10 rating!We hope to welcome you back as our guest again soon!Kind regards

10/10 Excellent

Ronald, Madison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I chose the Hotel Royal because it is centrally located just steps from Stephansplatz and the subway station there. I also knew that the hotel has a very nice breakfast buffett.
Stayed 1 night in Jun 2023
Response from Hotel Royal on 4 Jul 2023
Dear Ronald!Thank you so much for taking the time to give us your wonderful feedback and rating!Kind regards.

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Hotel Royal on 10 Jul 2023
Dear Mary,thank you for taking the time to rate us!Kindest regards

8/10 Good

Teri-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jun 2023
Response from Hotel Royal on 4 Jul 2023
Dear Teri-Ann,Thank you so much!Kind regards.

8/10 Good

Yaron

Stayed 2 nights in Jun 2023
Response from Hotel Royal on 4 Jul 2023
Dear Yaron,thank you for rating us!Kind regards

10/10 Excellent

Jasna, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
The location is prime and worth every penny. You just need to be open minded and realize this is an older building but the bathroom is completely updated. Mozart lives right around the corner too. Very charming place, amazing location and great coffee in the room.
Stayed 2 nights in Jun 2023
Response from Hotel Royal on 13 Jun 2023
Thank you for your feedback. Sunny greetings from Vienna

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location and customer service. Large room size. It was a overnight stay and location and transportation was key . Hotel is right in the St Stephen Church square and I was able to walk everywhere. Felt very safe and easy to reach by train from airport. The only downside is hotel is very dated and bed is very hard and uncomfortable and street noise One night is acceptable for purpose of this trip. I would choose other hotel for longer stay.
Stayed 1 night in May 2023
Response from Hotel Royal on 13 Jun 2023
Thank you for your feedback. Sunny greetings from Vienna

10/10 Excellent

michail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great and central
in the center of st peters square. Close to all shops. Good rooms, clean.
Stayed 2 nights in May 2023
Response from Hotel Royal on 14 May 2023
Dear Michail,thank you for taking the time to give us your 10 out of 10 rating and kind feedback!We hope to welcome you back as our guest again!Kindest regards.

10/10 Excellent

HSIAOCHUNG

Stayed 6 nights in Apr 2023
Response from Hotel Royal on 2 May 2023
Thank you for your feedback