Sports facility
Check availability

Reviews of Doubletree by Hilton Vienna Schonbrunn

4 out of 5
Doubletree by Hilton Vienna Schonbrunn
Schlossallee 8, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 1010 reviews" "
Rating 8 - Good. 396 out of 1010 reviews" "
Rating 6 - Okay. 76 out of 1010 reviews" "
Rating 4 - Poor. 21 out of 1010 reviews" "
Rating 2 - Terrible. 17 out of 1010 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Judit, Wakefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated within walking distance of public transport, so easy to get to town centre. 10 mins walk to Schönbrunn Palace. They let me check in at 1pm instead of 3pm, which was much appreciated. There were 2 free bottles of water in the mini fridge, thanks for that. The bed is extremely comfy, however the pillows are way to soft for my liking, but it’s just my preference. All in all, excellent value for money
Stayed 3 nights in Mar 2024

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness
Poor room allocation only resolved by one helpful member of staff. Lack of attention to detail!! Not a great location for eating out. Hotel restaurant not utilised,only at the bar!
Stayed 4 nights in Mar 2024

8/10 Good

Wissam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is noisy because the train and the cars The parking car is very expensive 32$ per day
Stayed 3 nights in Jan 2024

2/10 Terrible

Gerardo, London

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience in general. Very rude staff, showing massive lack of commitment to deliver even an average acceptable experience. No room service availability excused by a variety of reasons even though it is offered daily. The room housekeeping was terrible - definitely not the cleanest room and property in general.
Stayed 5 nights in Dec 2023

10/10 Excellent

Christian

Stayed 1 night in Oct 2023

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked was the walking distance to Schonbrunn Palace and the Zoo, the transit and metro were accessible the hotel itself was good, reception was welcoming. We thank Naomi at the reception desk who went beyond her way to guide us where to take the metro and the many points of interest to go to. Coffee and Tea were supplied every morning which we appreciated so much. What I didn't like was that the room given to us was beside the main traffic road, and we could hear the vehicles and sirens every night. I always look forward to a noiseless room, but disappointed with this.
Stayed 4 nights in Nov 2023

8/10 Good

Paul

Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Salman

Stayed 4 nights in Nov 2023

2/10 Terrible

sheena

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Abdulelh

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Saul

Stayed 3 nights in Oct 2023

10/10 Excellent

Bonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within walking distance to Schönbrunn Palace.
Stayed 1 night in Oct 2023

8/10 Good

Yurislaidis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Room was huge.
Stayed 2 nights in Oct 2023

6/10 Okay

Haaris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel is clean. Room service is non existant.its too far from the city.
Stayed 4 nights in Oct 2023

10/10 Excellent

Melissa, Watertown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the suite and our room was spacious with a wonderful view of the palace. The living room and bathroom area could be closed off from the bedroom. Would definitely stay here again should we find ourselves in the area again.
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Within walking distance to Schonbrunn palace, and restaurants. Breakfast onsite 22 euro a person which offers numerous selections. Parking is not included in room rates, paid extra for this and then had issues with using car leaving parking at the end of our visit.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, restaurant recommended. Good location, only disappointment was view from balcony but otherwise excellent.
Stayed 5 nights in Sep 2023

4/10 Poor

Zahra

Travelled with family
Liked: Cleanliness
The first night gave me the room that was paid for, the second night moved me to other room Which the A.C wasn’t workikg and I couldn’t reach the front desk due to none working room phone service, had to go to the lobby to reach out to the staff but there was no staff to take care of my issue then the third morning day went to front desk finally someone came and fix the A.C for ua
Stayed 3 nights in Aug 2023

10/10 Excellent

Sajia

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t understand all the other negative reviews that was written. We had a very pleasant experience. We arrived in the evening and check in was very smooth- literally under 10 mins. Our room was well serviced and staff were very friendly and helpful. The other reviews have written about cleaning staff disrupting sleep. We had no issues as we placed the do not disturb sign on the door. The facilities were amazing - we really enjoyed the sauna and steam room. Transport was very confident - there’ is a tram stop 3 mins away (this gets. You to the centre within 15 mins.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alpesh

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

bogdan cristian

Stayed 1 night in Aug 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, with friendly staff. The breakfast buffet was really delicious.
Stayed 3 nights in Jul 2023

10/10 Excellent

KASTURI

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel.
Stayed 5 nights in Jul 2023

10/10 Excellent

Mufid

Stayed 8 nights in Jun 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, clean and the staff were helpful and friendly. Room facilities no slippers supplied. Well situated from the palace, close to public transport to get around the city. The hotel also next to technical museum. We had to asked for the bins to be emptied because it wasn’t done and some of the towels weren’t replaced. For me my observations the room weren’t cleaned that day only tidied up the bed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sudarshan Reddy

Travelled with group
Liked: Cleanliness, staff & service
Perfect no disturbances
Good hotel just far from city centre
Stayed 3 nights in May 2023

6/10 Okay

Heidi, Parker

Travelled with family
Liked: Cleanliness
Being a diamond member, I was told upon check-in that my room had been upgraded. It was no different that the room I reserved. The hotel was far from the train stations and the food was mediocre at best. The rooms were clean and staff was pleasant.
Stayed 2 nights in May 2023

8/10 Good

JAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Alejandro

Stayed 3 nights in Apr 2023

4/10 Poor

Oliver

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel management changed from Radisson to Hilton Doubletree in the past few weeks and operationally the hotel is not ready to receive guests. Construction works, limited lighting in areas of the lobby, main elevators were congested, and air regulation within the communal areas was poor. Reception clearly understaffed, not the fault of the employees who were overwhelmed at points by guests at check-in. Sauna/spa/pool closed and no room service available (apparently this is not a feature of the Doubletree offering). The rooms were clean but the cleaning team entered the room in the mornings twice without knocking while we were sleeping. I am sure this hotel will improve in the next few months as they resolve these operational issues, but I was disappointed as I booked the Hilton Doubletree brand for consistency of experience.
Stayed 2 nights in Apr 2023

8/10 Good

Raymond, Nepean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was in a wonderful location situated in front of a park and a short walk to the Schonbrun Palace. Access to public transit was also excellent. The property was well maintained although the lights were always off in the elevator lobby on the main floor leaving a rather uninviting feeling. The same was to be said about the front entrance canopy - it was dark at night as if to suggest this was not an entrance at all. Otherwise, the room was comfortable with a well appointed bathroom, first class towels and comfortable beds although the polyester mix pillow cases and comforter falls a bit short. Overall, a great place to stay.
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 9 Jan 2023
Dear Raymond,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.Thank you for your hint due to the room and your information during the breakfast - we include your input into our quality meeting to address the points of criticism.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Manola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, perfectly located
A very good hotel with a good breakfast buffet, and located within about 10 minutes walking distance to one of the main underground routes. From there, you can get anywhere in Vienna. The neighborhood is quiet too, which is a big plus.
Stayed 2 nights in Dec 2022
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 9 Jan 2023
Dear guest Manola,It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel.We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation!It is our pleasure to welcome you to our next stay in Vienna.Kindest regardsBarbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Lei, Irvine

Stayed 7 nights in Dec 2022

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Friendly staff on check in, spacious clean room, lovely bathroom products to use. Bar and restaurant staff attentive, breakfast amazing selection
Stayed 3 nights in Nov 2022
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 28 Dec 2022
Dear Kay,we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna.We are looking forward to welcome you again!Kindest regardsBarbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Yuliya

Stayed 4 nights in Oct 2022

8/10 Good

Cheveda

Liked: Cleanliness
The room was a good size.
Stayed 2 nights in Oct 2022
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 17 Oct 2022
Dear guest Cheveda,we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions.We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. We are thankful for your comments – we highly appreciate it!If you are planning your next trip to our exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that breakfast was included, I like that we each got our own blanket. I was told I would be getting two twins instead of a queen which was a bummer. But I didn't press it and we made it work so it was fine
Stayed 6 nights in Sep 2022
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 17 Oct 2022
Dear Jolene,Thank you for your constructive feedback and that we were able to welcome you as a guest in our hotel!We are extremely pleased that you felt comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. At the same time, we are very sorry that your stay was not to your complete satisfaction and we assure you that this is not up to our usual standards. Every review is important for us to get the possibility to improve our offers in the future. Of course, we will include your constructive criticism in our quality meeting in order to address the points of criticism. We apologize for the inconvenience.If you are planning your next trip to our beautiful city, we would be happy to be your host again.Kind regardsBarbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

6/10 Okay

roni

Liked: Cleanliness, property conditions & facilities, room comfort
Sauna doesn’t work all the time
The sauna only works in the evening and even when asking to turn it on especially the receptionist refused The hotel is nice but nothing more than the ordinary
Stayed 4 nights in Dec 2021
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 10 Jan 2022
Dear Roni, We would like to thank you for choosing our Radisson Blu Park Royal Palace Hotel, Vienna for your stay in Vienna. Likewise, we are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism to avoid any situations like this. Your comment is highly appreciated! Only with your input and experience we are able to make positive changes! We apologize for the inconvenience caused. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything we can to make sure that you enjoy your stay to the fullest. Kindest regards Barbara Hahn, Guest Relation - for the team of Radisson Blu Park Royal Palace Hotel, Vienna

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Quiet. Good location near Schönbrunn Palace. Parking is ~20-25 EUR per day. Spa only with steam bath and sauna. And gym. Good breakfast. Friendly staff
Stayed 3 nights in Dec 2021
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 10 Jan 2022
Dear Aleksandar, It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Gilad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short business trip
Came in for a 3d business trip. The hotel is clean and the staff is very friendly. Good Wifi. great breakfast and bar for evening meetings/meals. The hotel area is good and quiet, though not in the center.
Stayed 1 night in Aug 2021
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 5 Aug 2021
Dear Gilad, It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation - for the Radisson Blu Park Royal Palace Hotel, Vienna Team

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 11 Mar 2020
Dear guest, we are pleased to welcome you as our valued guest in our Radisson Blu Park Royal Palace Hotel, Vienna! Thank you for your positive rating – we appreciate your feedback! It would be a great pleasure for us to welcome you as our guest again. Barbara Hahn, Guest Relation & the team of Radisson Blu Park Royal Palace Hotel, Vienna

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 10 Mar 2020
Dear guest, we are pleased to welcome you as our valued guest in our Radisson Blu Park Royal Palace Hotel, Vienna! Thank you for your positive rating – we appreciate your feedback! It would be a great pleasure for us to welcome you as our guest again. Barbara Hahn, Guest Relation & the team of Radisson Blu Park Royal Palace Hotel, Vienna

10/10 Excellent

Kayleigh, United Kingdom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were lovely,the location was great and easy to get to most places.
Stayed 7 nights in Mar 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 9 Mar 2020
Dear Kayleigh, thank you very much, that you took the time for your nice feedback. It is a pleasure to have you here in our Hotel Park Royal Palace Vienna. It is wonderful to read that you are enjoying your stay. Our staff is committed to do the best, in order to make the stay of our guests as comfortable as possible. We look forward to welcome you again in our Hotel and wish you all the best. Kindest regards, Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only gripe was breakfast €19 each on top of room price
Stayed 4 nights in Feb 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 9 Mar 2020
Dear guest, first of all, we would like to thank you for staying in our Radisson Blu Park Royal Palace Hotel, Vienna and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Due to the breakfast: we love the diversity of our guests and even the diversity of their breakfast habits. Therefore, we have decided not to include the breakfast. So all our guests have the opportunity to decide every day new what they want to do. To meet all tastes, we have settled on a buffet with a brunch character, high-quality ingredients, a large selection of snacks and drinks (from warm to cold, spicy to sweet, healthy to "savory", etc.) and without any limits (All You Can Eat within 6.30 to 10.30 am). We consider, that the breakfast price is well-calculated and adjusted. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Steve, Petersfield UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and easy to get into town on the 60 tram.
Stayed 5 nights in Feb 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 24 Feb 2020
Dear Steve, first of all, we would like to thank you for staying in our Radisson Blu Park Royal Palace Hotel, Vienna and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, staff very friendly. A little out of town but not a problem as it has good transport links
Stayed 4 nights in Feb 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 24 Feb 2020
Dear guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. Since all members of our team are giving their best every day to provide great service, we will definitely forward your praise to our staff. We are looking forward to welcome you again! Kindest regards Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next tu museum and many other interesting places . Clean nice next to park and blick away from hip hop bus
Stayed 5 nights in Feb 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 20 Feb 2020
Dear guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Kindest regards Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team

10/10 Excellent

Aisling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in Nice Location
Lovely hotel in nice area which is not too far from city center. Clean and comfortable rooms as well as helpful staff.
Stayed 2 nights in Feb 2020
Response from Radisson Blu Park Royal Palace Hotel, Vienna on 17 Feb 2020
Dear guest, It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Radisson Blu Park Royal Palace Hotel, Vienna Team