Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 07-Dec-2016
A five star property with a four star price. Convenient location near subway and gorgeous decor. Staff exceptionally professional.
5out of 5
by A verified traveller from milano

Lussuoso hotel a cinque minuti dal centro storico

Posted 05-Dec-2016
Pros: L'ambiente nel suo complesso
Cons: Non so
Location: A cinque minuti dal centro storico di Vienna, in zona tranquilla
Hotel lussuoso e accogliente, camera da letto ampia e luminosa, con letto comodissimo e bagno da favola, in modo particolare la doccia. Colazione completa in ambiente tranquillo. Hall da sogno, grazie anche all'atmosfera natalizia.
4out of 5
by A verified traveller

Posted 03-Dec-2016
Comfortable hotel in a convenient and quiet area. Attentive staff. Good breakfast. Also has a good restaurant for dinner.
5out of 5
by A verified traveller

Birthday opulence

Posted 13-Nov-2016
Once in a blue moon birthday trip. Hotel and staff made you feel special, the whole place oozed style. Not exactly right in the centre but a really fun zone with great local amenities and great walk into centre passing many beautiful buildings. I'll go again in another ten years for my next big birthday. Or next week if I come into money!!!!
4out of 5
by A verified traveller

5star hotel but quite clinical. in very quiet part

Posted 01-Nov-2016
Pros: Lovely comfortable bedroom with well designed bathroom.
Cons: Did not have breakfast - at 42euros very expensive! Also husbands birthday so were considering trying Michelin restaurant but informed out of action for the whole of our 4 day stay which was disappointing.
Location: Slightly on the edge of town but quite a short walk to all main sights. Open top bus is a must
5out of 5
by A verified traveller from London

This hotel defined the destination for us.

Posted 26-Oct-2016
Pros: The location is excellent. The food is reasonably price and the breakfast spread was incredible. Staff were very good and approachable. Managers were quick to resolve any issues we had.
Cons: All was excellent Nothing we did not like. We will go back there again
Location: Adjacent to all amenities and historic Vienna
2out of 5
by A verified traveller from US

It's not worth the price that you pay it

Posted 23-Oct-2016
When I checked in the ipad in the room was broken I asked them to fix it many time but they didn't and most of room facilities are managed by ipad I never expected that from Kempinski
5out of 5
by A verified traveller from Washington, DC

Posted 10-Oct-2016
Wonderful hotel, great location, friendly staff, perfect service!
5out of 5
by A verified traveller from Miami, USA

Absolutely, my best hotel experience!

Posted 04-Oct-2016
Top of the line customer service, nice and clean rooms, amazing spa, walking distance to the city center. Special thanks to Luca, most helpful and kind check in recepcionist I've ever had experienced. Highly recommend to anyone and look forward to staying here and/or any other Kempinski hotel in any other city in the near future. I love this brand :)
5out of 5
by A verified traveller

City hotel

Posted 02-Oct-2016
Pros: Generous rooms, well decorated.
Cons: Choice of pillows - personally I found the pillows too soft
Location: Quiet location - easy walk to City centre and main sited Convenient for attending the Austria Conference centre
Very comfortable hotel Excellent staff, efficient service