Ratings based on 494 Verified Reviews

4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller

Brilliant city centre hotel

Posted 16-May-2017
Personalised service from arrival to departure. This hotel is well located for walking to all the main attractions in central Vienna. The service offered by all staff is impeccable, absolutely nothing is too much trouble. This is a hotel for adults and not particularly family/children focused. All rooms have iPads for accessing hotel services and for local,information including weather and flights. Baths and showers are controlled electronically and bathroom linens/bathrobes and slippers are all high quality. Beds are huge and linens and pillows are fabulous.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Delightful hotel in Vienna

Posted 11-May-2017
Location: The central location made this hotel ideal for exploring the city on foot. There were several dining options nearby as well.
My husband and I loved every aspect of this hotel! We enjoyed the comfort of our very spacious room (Grand Deluxe), the wonderful housekeeping services, the delicious, very expansive breakfast buffet each morning, the kind, knowledgeable and very gracious lobby bar staff, the nicely outfitted fitness room. All hotel employees were friendly, accommodating and made our stay one of the best we've ever had! We will definitely recommend this hotel to others and will likely stay at other Kempinski properties in our future travels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

A very nice hotel in a perfect location

Posted 10-May-2017
Pros: Very quite and relaxing.
Location: A lots of good restaurants around and very close to the city center.
The hotel is relative new, with a very nice design and inside you are isolated of all the noise in the city, also internally you have wide aisles that you never see people around or voices in the aisle, the hotel was full. I found the cost of the breakfast is over the average (40 euros), but it has a cheaper option if you use the lobby bar where you can have a much economic option or even better a breakfast in the room with plenty alternatives is better. The room service is excellent and plenty of options that you can order from an ipad in your room. If you stay in this hotel you must have some skills in new technologies because if you don't have it, you could have problems turning on even the shower.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 10-May-2017
Everything was wonderful. Staff was very helpful & excellent in every way.
5 out of 5
Recommended
for Everyone
by A verified traveller from colorado

Best hotel in Vienna

Posted 08-May-2017
Very quiet and elegant- good food and friendly staff. Not as well located as the Sacher but a better hotel all around.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-May-2017
The apple streudel service at 3 pm is fantastic and fun and the best streudel in the city.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oakland California

The best hotel in Vienna

Posted 04-May-2017
The best hotel in Vienna. From the moment we stepped out of the cab till the moment we left the hotel it was perfection. The staff were beyond helpful especially Yanick,Tobias, and Jens Who are at the front desk. The beds were extremely comfortable the bathroom convenient clean great water pressure. This is a five star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pasadena, California, USA

Excellent staff and accommodations.

Posted 27-Apr-2017
I stayed at the hotel for 3 nights during my first visit. The hotel exceeded my expectations, from the comfort of the accommodations to the very high service levels. I would stay here again in a heartbeat.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Our experience in March 2017, 4 day stay

Posted 15-Mar-2017
Pros: Everything
Cons: Nothing that I can think of.
Location: Great location , easy reach of city centre. Many good eating & drinking places nearby.
Great hotel, great staff, whole experience was perfect in every way. One of, if not the best, hotels we have ever stayed in. Definitely will return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2017
Pros: LOCATION IS GOOD, NOT TOO CLOSE TO THE CROWDS
Location: CITY TRAM AND METRO REALLY CLOSE
EXCELLENT PERSONAL ATTENTION TO EVERYTHING. BRAVO!