Ratings based on 612 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Beautiful hotel

Posted 23-Apr-2018
It took us a while to figure out all the electronics, but once we did, it was cool
Comment from Hotel Management
25-Apr-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you very much for your review! I am glad that you enjoyed your stay with us and that you liked our modern equipment. Kind regards from Vienna, Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from vienna

perfect hotel

Posted 23-Apr-2018
Pros: kind staff
All perfect Staff is kind service is good only i-pad have problem but really good hotel I stay many hotel in vienna And I think this hotel is most good hotel in Vienna
Comment from Hotel Management
25-Apr-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you very much for your nice review! I am glad you enjoyed your stay with us and I am proud that you think Palais Hansen Kempinski is the best hotel in Vienna. We hope to welcome you again! Kind regards, Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellence

Posted 22-Apr-2018
This hotel had world class service while retaining a sense of the local history. The concierge recommendations were flawless.
Comment from Hotel Management
23-Apr-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you very much for your wonderful feedback and for your rating! We are happy that you enjoyed your stay with us and the recommendations by the concierge. All the best from Vienna, Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 22-Mar-2018
Wonderful hotel. Great location. Very quiet rooms. Lovely breakfast. Our second visit. We will be back.
Comment from Hotel Management
22-Mar-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you very much for your review! We are happy that you enjoyed your stay with us. We are looking forward to welcoming you again soon at Palais Hansen Kempinski! Kind regards, Gerhard Mitrovits, General Manager
5 out of 5
by A verified traveller

Posted 05-Jan-2018 on Hotels
Wonderful hotel and staff!!!
Comment from Hotel Management
13-Feb-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you for your nice feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 03-Jan-2018
Very nice hotel with modern room and superb custumer service. Location is also very convenient to down town attraction and public transportation. Worth the money.
Comment from Hotel Management
09-Jan-2018 by Palais Hansen Kempinski Vienna, Hotel Management
Thank you for your kind words and review. With best regards, Gerhard Mitrovits, General Manager.
4 out of 5
by Sam

Great start to the holidays in Vienna.

Posted 29-Dec-2017 on Hotels
Fantastic arrival for the holidays began with off the charts service and smiles from the bellman, reception and also the concierge...major props! The room, a Hansen Suite, was stunning...and perfect in every regard. Each and every morning the breakfast was delicious and fresh. The Kempinski has it down...almost! The only thing that could use some serious attention would be the menu served in the lobby area and the level of attention. If that could be brought up significantly, this hotel would be hitting it out of the ballpark. (Unfortunately, this same issue was the only downside the last time I stayed there!)
5 out of 5
by Michael

Posted 26-Dec-2017 on Hotels
Comment from Hotel Management
05-Feb-2018 by Gerhard Mitrovits, General Manager, Hotel Management
Thank you for your your review and rating. Kind regards from the Palais Hansen Kempinski Vienna. Gerhard Mitrovits, General Manager
4 out of 5
by A verified traveller

Posted 18-Dec-2017 on Hotels
Comment from Hotel Management
31-Dec-2017
Thank you for your review. With best regards from the Palais Hansen Kempinski Vienna Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Seitzerland

Posted 17-Dec-2017 on Ebookers
It was absolutes great. The Location is Perfect.