Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Deer Park, TX

One of the best hotels in Vienna.

Posted 25-Apr-2016
This is a first class hotel and was one of the best hotel experiences that me and my wife have ever had. The hotel is very elegant and the technology they tied into the hotel was unbelievable. But I believe the true winners that make this a 5 star hotel is the staff. They was extremely nice and very helpful. The concierge staff are bar none the best in the business. They helped us with everything that we asked for and gave excellent recommendations for restaurants that were close enough to walk to but were where the locals go and not tourist traps. And of course always called ahead to make us reservations so we could just walk in and be seated. We will visit Vienna again because it is a truly wonderful city and we will stay at this hotel again without a doubt.
5 out of 5
by A verified traveller from Manchester, UK

Very stylish Hotel in business quarter:

Posted 12-Apr-2016
Pros: Top end style without being stuffy. Great service.
Location: It is situated on an inner ring road. Walk around the road to see National Theatre, Town Hall, Parliament, Hapsburg Palace and the Opera House.
Very stylish hotel in the business quarter and 10 minutes walk from city centre and many sites. Handy for trams and subway that can be used for more remote attraction. Atrium foyer was light and well appointed as was the bedroom. Staff excellent and willing to help in the most pleasant way.
5 out of 5
by A verified traveller from UK

Excellent quality of hotel with unbelievable servi

Posted 21-Mar-2016
Pros: ROoms, staff, bar, bathrooms
Cons: A larger swimming pool
Location: Slightly out of the centre but it was easy to hop on a tram or the underground which is 2 minutes walk away. It was quieter than the centre
Had a fantastic time at his hotel where the service was some of the best I have ever had. I took my sister there for her 60th birthday and it lived up to all expectations. The rooms were large with excellent bathrooms. Large compfortable beds. Everything was electronic including the bath and shower taps. The sauna was the best I have ever been in. I was hoping for a full swimming pool but it was only a dipping pool. Having champagne in the reception piano bar was superb. I recommend this hotel to anyone visiting Vienna
5 out of 5
by A verified traveller from london

Luxury stay

Posted 20-Mar-2016
Pros: Quality facilities,excellent staff, ideally located.
Cons: Nothing
Location: Very central to city centre and all attractions
We were treated like royalty, nothing was too much trouble. Hotel is well located a few minutes walk from Stephesplatz and on the ring. Hotel very modern with all conveniences. Restaurants excellent. We could not have chosen a better hotel.
5 out of 5
by A verified traveller

Posted 07-Mar-2016
Pros: Everything
Cons: Nothing
Location: Perfect location
Modern and great, close to city center and uben (subway). can reach easily from airport
4 out of 5
by A verified traveller from CHICAGO


Posted 05-Mar-2016
Pros: Very clean, safe ,beautiful palace impressive quiet very good beds
Cons: restaurant hours, lower prices
Location: very close to everything, walking distance
very expensive you better eat out of hotel .$30.00 euro to park your car every 24 hours
4 out of 5
by A verified traveller

Posted 21-Feb-2016
Hotel was fantastic. The Concierge Daniel was the best and most knowledgeable I have experienced.
5 out of 5
by A verified traveller from London

Luxury city hotel with quiet rooms.

Posted 21-Feb-2016
Pros: Everything
Cons: The bath robes were a bit hard and shrunken by too much washing
Location: Very convenient tram location on inner ring near to Schottenring tube station (which is only two stops from the city end of the airport express).
Even in the most basic room, the facilities were outstanding, with electronic "do not disturb" buttons that can be set from the bed, fabulous bath and shower - all electronic, super-helpful service
5 out of 5
by A verified traveller

Incredible hotel, wonderful staff, amazing food!

Posted 09-Feb-2016
Pros: No corners were ever cut, everything was done to the highest degree
Saying on business, this hotel turned an ordinary trip into an outstanding one!
5 out of 5
by A verified traveller

Hotel reformado recientemente, impresionante

Posted 01-Feb-2016
Muy buen situado y tecnológicamente muy avanzado. Totalmente recomendable. El personal extraordinario