Signature Suite | Premium bedding, down duvets, free minibar, in-room safe

Reviews of Hotel Zur Wiener Staatsoper

3 out of 5
Hotel Zur Wiener Staatsoper
Krugerstraße 11, Vienna

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 128 reviews" "
Rating 8 - Good. 55 out of 128 reviews" "
Rating 6 - Okay. 21 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 3 out of 128 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the heart of town. Only a few blocks from the opera house and St Stephen’s Cathedral.
Stayed 3 nights in Jan 2020

8/10 Good

Olga

Liked: Cleanliness, staff & service
Excellent location, mattress needs improvement
Location, service and breakfast were excellent , TV was too small and it has only one channel, mattress could be updated .
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, pleasantly traditional with a cosy feel.
Stayed 1 night in Sep 2019

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a 1930’s experience at best. There’s barely any space to move around in the room. There’s no air-conditioning. And the noise from the street goes on incessantly. I couldn’t get any sleep because I had to have the windows open because it is so stuffy especially when it’s really hot outside Because it’s located in the main thorough fare of Vienna there’s so much traffic late into the night of people and then in the early morning with vans delivering and garbage collection
Stayed 3 nights in Jun 2019

8/10 Good

Tamar

Liked: Cleanliness, staff & service
Quirky hotel for a cool night
Lovely ld building. Dontmiss the staircase. Very good location but noisy at night, particularly as we had to leave wthe windows open because of the heat.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Bathrooms are tiny and floor is four inches higher than the bedroom floor making it a tripping risk.
Stayed 1 night in Jun 2019

8/10 Good

Lesley

Liked: Cleanliness, staff & service, room comfort
Great location...bit dated room. Bed very low to floor, but bigger room than most European places. Very nice staff though and close to many sites for tourists. No coffee/tea maker in room, but good wifi.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location was absolutely great! Room was outdated, no shampoo in the bathroom. Very small bathroom!
Stayed 4 nights in May 2019

6/10 Okay

Alex, Buffalo, US

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pros: great location, comfortable bed, good breakfast. Cons: shabby room and furniture, small bathroom, outdated 19" TV that did not work because no batteries in the remote (staff was not able to provide them on request). No kettle or coffee maker. Noisy trucks delivering goods to the restaurants early in the morning (a pedestrian-only street).
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Bathrooms are far too small. Cannot sit on toilet without knees against the wall. Breakfast is great.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

William, St. Petersburg, FL USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a perfect location in the center of Vienna. It is a smaller hotel with nice charm and a helpful staff. A nice breakfast is included. The only shortcomings are the boiled eggs were always hard boiled and served hot. I would have preferred soft boiled eggs. The bathrooms are small so if you are overweight it could be difficult to navigate. If iou are travelling in the summer note that this hotel is not air conditioned. I believe they have fans. Not an issue otherwise. I would definitely stay there again (except maybe not in July or August). Great staff.
Stayed 10 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Luba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Hotel Zur Wiener Staatsoper
Extremely central location of the hotel and at the same time quiet and calm, courteous staff, impeccable cleanliness, delicious food. I strongly recommend it!
Stayed 3 nights in Oct 2018

10/10 Excellent

Nadia, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to everything. Pleasant and helpful employees. Breakfast was ok. Will stay again.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Loved the Old Workd atmosphere and the staff. This is a very happy hotel and conveniently located close to Staatsoper Wien. Only down side was the bathroom wasn’t big enough for most adults these days. I’m not large an I struggled to
Stayed 1 night in Oct 2018

10/10 Excellent

Dianne E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Georgia, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent historic hotel in the heart of the city. Room and bath quite small, but nice breakfast and amazing staff! Frau Clivia and Tarek were absolutely the best!
Stayed 2 nights in Sep 2018

10/10 Excellent

Martjie

Fabulous time in Vienna!
Location! Location! This hotel is right in the middle of the central tourist area and within easy walking distance to so many places: Albertina platz, the museum quarter, Staats Opera and MusiekVerein plus the many, many restaurants. The staff was super friendly and welcoming and so helpful with hints and advice (even if your request is off the beaten tourist path). I will visit them again anytime! Oh and just incase you land in Vienna and your internet is suddenly not working: closest metro stop to hotel is Karlsplatz.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

MennoBoy, Vancouver Island, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, service and breakfasts very traditional European. No air conditional, so a bit uncomfortable at night, somewhat offset by large opening windows and a fan. Good value.
Stayed 2 nights in Jul 2018

8/10 Good

Elizabeth, San Diego, CA USA

Liked: Cleanliness, staff & service
Great location!
The best part of this hotel is the location. It couldn't be any better!! The rooms and bathroom were very small, but it was OK for us since we were out all day enjoying the city. The hotel is old with no luxuries, but clean and comfortable. I would stay there again.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at good price
Room was super tiny and there is no air conditioning, not that it was needed in October. Lovely breakfast, cute d3cor, very convenient location. Next time I might just upgrade to a double for a larger room. Nice staff.
Stayed 7 nights in Oct 2017

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Viennese Charm
A proper old-fashioned European hotel in a great area with plenty of eating options and opportunities for shopping, while just a few minutes' walk to the Hof, the Spanish Riding School and the Oper. Real door keys, writing paper and envelopes in the room, delicious breakfast (included in the room rate), friendly and helpful staff. Yes, my room was so tiny I was glad to have no traveling companion (where would I have put him and his suitcase?) and, yes, there's no air-conditioning: but there are proper double windows that you can open into the tiny courtyard the way your forebears did. Full of character and a genuine Viennese experience, with a fantastic Art Nouveau facade thrown in for good measure.
Stayed 4 nights in Oct 2017

8/10 Good

roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good breakfast and very, very little street noise. Only complaint is if one wants an espresso drink, not only are they not good, they are outrageously overpriced. Suggest they just not offer them. Besides, the coffee included in the breakfast is excellent.
Stayed 4 nights in Sep 2017

10/10 Excellent

Maria Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm place. Very conveniently located.
I'll choose this hotel If I ever come back to Vienna.
Stayed 3 nights in Oct 2017

6/10 Okay

T, Florida

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location but quirky.
Very conveniently located to the Innerstadt, especially Opera House and Hofburg Palace. Coffee or tea "to go" is 5 Euros/cup even though it is free on the breakfast buffet. Sent shirts to be pressed and later found burnt starch marks on one. Room was quite small, especially the bathroom. Always toward in the room, not controllable by the guest.
Stayed 4 nights in Oct 2017

8/10 Good

Caspar, OR, USA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel
Small boutique hotel with excellent service and extensive breakfast. Great for single or double occupancy. Right in the centre of town, most important attractions within walking distance or otherwise the Hop-on Hop-off bus stops in the vicinity to get you wherever one wants to go.
Stayed 5 nights in Aug 2017

8/10 Good

Richard, philadelphia

Liked: Cleanliness
Good location. Nothing to complain about
One block from opera. Almost everything walkable 22 rooms with someone always there. Friendliness of staff and willingness to help (make change, suggest restaurants, or hold door when you have a lot of luggage) varied greatly. Nice variety at breakfast with food ok.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Great character and excellent location
This is a lovely little hotel in a pedestrian area in the middle of Vienna. You can walk to many of the main museums and sights and you are in the midst of great shopping and cafes. I did have my wallet stolen when I was shopping across the street so do beware of pickpockets! The staff were lovely and very helpful. Very tiny rooms. Small ants wandering around in one corner.
Stayed 1 night in Aug 2017

10/10 Excellent

Niel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Great location for a visit to Vienna. Claudia and her team were very helpful. The breakfast was also very nice. The rooms were quite small but it is to be expected for this kind of hotel. We liked the traditional decor. Would have appreciated facilities to make coffee in room. We needed air-conditioning as it was very hot during our visit, but a fan was provided. For me, the location made up for the few nigglies. Will stay here again
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great Staff, Great Location, Old Hotel
Staff and location were absolutely amazing at this hotel but the hotel itself was not very nice. The rooms are tiny and there is no air conditioning and no frills at all.
Stayed 3 nights in Jun 2017

10/10 Excellent

E M, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in great location
I stayed for 3 nights to attend a conference. The room was charming and comfortable and within easy walking distance of the whole city center, as well as near the metro and tram. The people working at the hotel were extremely helpful and friendly. The breakfast buffet had a wide variety and plenty of food. When I left something behind at departure, the front desk called my taxi (which the hotel had arranged) and the receptionist was waiting outside to hand it to the driver when we came back. She saved me a world of hassle and I still got to the airport in plenty of time.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2017

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel in a wonderful area of Vienna.
Stayed 2 nights in Jun 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel near the center of town
This hotel was wonderful. It is so easily accessible to everything in the center of town. The staff was super friendly and amazingly helpful. They went above and beyond to make sure our stay was nice. The breakfast was always delicious and plentiful. The room was small but quaint. It got a little warm at night so we opened the windows. Because of the central location, it would be a little loud at night with the windows open, but it was more comfortable to have the fresh air coming in. The bathroom is very small, but it was adequate for our needs. I would recommend this location to anyone traveling to Vienna. We enjoyed it immensely.
Stayed 4 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Vienna
Excellent location on pedestrian street a couple blocks from the Opera. Friendly, helpful staff. Nice breakfast buffet. Hotel is older and room well warn but charming. Add in bathroom was very small. Hotel has no AC which was ok for May.
Stayed 4 nights in May 2017

10/10 Excellent

Henni, Hobart, Tas, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
I stayed four nights in this cute little hotel. It is welcoming and cosy with attention to detail. Friendly helpful staff, excellent breakfast,central location and absolutely quiet, old town in walking distance. Will stay there again next visit.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebration
A hotel of character and charm. Very friendly and helpful staff. Decorated the bedroom with balloons and bunting when they found out it was my husband's birthday. Plenty to eat at the buffet style breakfast. Central to shops, museums and other tourist attractions. Very short walk to tram and underground (U bahn) stops. Well worth a return visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Quite a good place to stay in Vienna
The wifi isn't so good. Lift is also quite problematic. The rest is fine

8/10 Good

Ahmad, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location & Great receptionist
The staff especially Yvonne and Clivia were excellent in giving information and direction.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Charming old vienna style hotel
The staff were so nice. This is a very small, family run hotel. It is almost like staying at someones house. NO AC. Which was fine in September, but I am not sure about the summer. Windows open right onto a pedestrian friendly street. Was very noisy Friday night, sat and Sunday nights were not noisy at all. Short walk to the opera, train and stephanplatz.

8/10 Good

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and central
We loved the hotel for its proximity to the state opera, all transportation, attractions and pedestrian area. The hotel staff was extremely friendly and helpful in giving directions to our attractions. The only negative is that the beds are too soft and uncomfortable.

10/10 Excellent

D, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An impeccably run hotel in the historic centre
I spent 5 nights here in May 2016 as a leisure traveller from the UK. I found the Hotel zur Wiener Staatsoper to be an ideal base from which to experience Vienna and its cultural attractions; I wouldn't hesitate in returning. The hotel, (with its much-photographed neo-baroque facade) its services and facilities are as described on their website. Although the Single room I occupied was small, it was quiet, clean, characterful, comfortable and perfectly functional (and I enjoyed the fresh selection of fayre offered daily in the breakfast room).The hotel's friendly, knowledgeable and helpful reception staff (fully conversant in English) are a real asset; they offered to assist with excursions/tickets and organised a car transfer to the airport for me. I didn't use the Internet during my stay although I believe Wi-Fi was available.

6/10 Okay

Agustin, Mexico City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good Hotel to visit Museums and attend Opera
It is a very well located hotel, half a block from the walking street, close to Opera House and Museum Island. However, the Hotel is an old house, uncomfortable beds, very small bathroom, no servibar at the room. The phone did not work and lights at the bathroom needed some time to have them on. Both things were fixed after reporting them. Staff very helpful, the breakfast is limited, check out time 11 am is to early and no flexibility for additional time. A very small TV with mostly German speaking channels, one in French, none in Spanish, two in English.. And for this condition I find it expensive.

6/10 Okay

World-wide trav

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Within the center..
The washroom was so small...very uncomfortable! Dining room and the foodstuff exhibition was not well organized..2 people could not serve at the same time.!