Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from New Zealand

reasonable but with drawbacks

Posted 22-Sep-2016
Pros: character and price
Cons: air conditioning might be goood for hot periods.
Location: visited some of the open air cinema at the Rathaus which is in walking distance.
Hotel is not too far from subway (5 minute walk). Right next to Theater in der Josefsstadt, so very handy of you want to visit a performance there. Decent sized room although oddly shaped. Clean but no air conditioning (ceiling fan only) and somewhat noisy (tram line and night life). Decent enough breakfast buffee, but no variation, so gets a bit tiring for a 2 week stay.
4out of 5
by A verified traveller from TR

One of price performance hotels close to center

Posted 31-Aug-2016
Clean, 15 mins to walk to city center, 8 mins to Volkstheather metro station, good choice to stay for one who is looking a cheaper, clean and reasonably comfortable hotel close to center
Comment from Hotel Management
01-Sep-2016 by Christoff Seibert, General Manager, Hotel Management
Dear guest, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and comfortable. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
4out of 5
by A verified traveller

Posted 23-Aug-2016
Bon séjour. Hotel très bien situé. Personnel agréable. Deco old school et très vieillotte. Cet hotel mériterait une réfection, ça devient limite pr un 4 étoiles par rapport aux standard actuels.
Comment from Hotel Management
07-Sep-2016 by Christoff Seibert, Directeur, Hotel Management
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
2out of 5
by A verified traveller

Schönes Hotel mit Mängeln!

Posted 22-Aug-2016
Schneller und freundlicher Checkin und checkout. Zimmer wirkte sauber, aber am 2. Tag wurde das Bett einfach nicht gemacht. Der Zimmersafe war unbrauchbar, da defekt. Die Minibar war ausschließlich mit Wasser, Softdrink und alkoholfreiem Bier, sowie einer Packung m&m ausgestattet! Als ich eines dieser alkoholfreien Biere ausprobieren wollte, war in der Flasche kein Bier, sondern eine durchsichtig-weissflockige Flüssigkeit!! Meiner Beschwerde wurde zwar abgeholfen, aber ohne dass ich den Eindruck hatte, dass es da irgendeine Form von Bestürzung zu der Geschichte gab! Diese Flüssigkeit gehörte da mit Sicherheit nicht in diese Flasche! Auf das mir angebotene Hotelfrühstück beim Checkin habe ich übrigens angesichts des hohen Preises supergerne verzichtet: 17 € halte ich nicht mehr für angemessen!! Alles in allem nur eine wenig erfreuliche Angelegenheit, immerhin wurde mein Reisegepäck am Abreisetag anstandslos aufbewahrt. Das alleine reicht aber wohl kaum für eine gute Bewertung!
Comment from Hotel Management
01-Sep-2016 by Christoff Seibert, Hoteldirektor, Hotel Management
Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Cordial Theaterhotel Wien Zentrum. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service mit Charme zu bieten, die schönste Belohnung. Es tut mir sehr leid, dass Sie scheinbar ein abgelaufenes Bier in der Minibar hatten. Die Anzahl der Speisen und Getränke in der Minibar, ist mit 8 Getränken und 3 Speisen, unseren Gästevorstellungen (lt. einer Gästeumfrage von Dezember 2014 bis Mai 2015) entsprechend bestückt worden. Ich entschuldige mich höflich bei Ihnen, dass Ihr Zimmer nicht geputzt respektive Ihr Bett nicht gemacht wurde. Ich werde alles in die Wege leiten, um Ihren nächsten Aufenthalt perfekt zu gestalten. Mit herzlichen Grüßen aus Wien.
5out of 5
by A verified traveller from ドイツ

トラム、地下鉄にアクセスの良いホテル

Posted 05-Aug-2016
家族4人で泊まりましたが、部屋も広く静かで心地良かったです。当初、エキストラベッドをお願いしようと考えていましたが(9歳と7歳と言う年齢を見て考慮して下さったのか)部屋には既にソファーベッドがセッティングされていて感動しました。
Comment from Hotel Management
08-Aug-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Yaron, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and comfortable. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
4out of 5
by A verified traveller

Close to city centre

Posted 19-Jul-2016
Pros: Close to city centre, underground and the tram system making it easy to get around
The hotel is a 5 to 10 minute walk from the city centre through lovely gardens. A little dated but has everything you could need. Very clean and the reception staff were particularly helpful, providing information about trips etc. It was very hot during my stay, air conditioning would have been a bonus, although a fan was provided in my room. Some rooms do have air conditioning so check when booking. Expedia website stated there is a 24 hour shuttle bus from hotel but hotel did not appear to know anything about it.
Comment from Hotel Management
20-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Janice, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, and that you enjoyed our services and employees charme. I like to offer you one of our 19 rooms with AC at your next stay in our property. I am sorry, that the information about a shuttle on Expedia site is wrong. I will contact them to change this information. We look forward welcoming you again for your next visit to Vienna! With best regards,
4out of 5
by A verified traveller from Amsterdam

Good small hotel

Posted 16-Jul-2016
This hotel meets basic expectations well. A good breakfast, very helpful and courteous staff. Reasonable price. Like most of Vienna there is no Air conditioning in summer. Many shops and restaurants in the vicinity.
Comment from Hotel Management
18-Jul-2016 by Christoff Seibert General Manager, Hotel Management
Dear Elizabeth, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, and that you enjoyed our services and employees charme. I like to offer you one of our 19 rooms with AC at your next stay in our property. We look forward welcoming you again for your next visit to Vienna! With best regards,
5out of 5
by A verified traveller from Swansea UK

Quiet,centrally located hotel

Posted 11-Jul-2016
Pros: Location.Breakfast.Comfy bed.Great staff
Cons: The shower head was a little fierce but invigorating.I'd rather a gentler shower
Location: Rathaus and Parliament nearby as are restaurants and coffee shops.Tram and underground stops very close so it's easy to get into the city
Away from the hustle and bustle of the city yet it's only a short tram ride away.The staff are very welcoming and helpful,happy to advise us on travel cards etc.Very good breakfasts overseen by the lovely Frau Lili who runs the breakfast room extremely efficiently Mon - Fri. Our room was surprisingly large with a seating area,a small kitchen and a bathroom.We stayed on the top floor so thank goodness for the lift. We are hoping to return to Vienna soon and won't hesitate to book this hotel again.
Comment from Hotel Management
12-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Rob and Hayley thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, comfortable and that you enjoyed our location in the heart of the city. Thank you for your comments about the quality of the room, the breakfast and our employees. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
5out of 5
by A verified traveller from Toronto

Elegant hotel in central Wien

Posted 03-Jul-2016
Pros: Very clean and comfortable. Professional staff.
Location: Central location close to Museum Quartier and Hofburg
Hotel CORDIAL Theater is centrally located in Vienna, close to City Hall and Austrian Parliament. Is located next door to the theater “In der Josefstadt” and very close to Museum Quartier and Maria-Theresien- Platz. We booked a three days visit in June 2016. Our room was relatively small but very clean and smartly fitted with a kitchenette with utensils; there is a 3EUR/day user fee charged upon check-out. The table in the room was covered with a clean, crisp white tablecloth! The window overlooked city rooftops with a view of the Wienerwald hills to the north of the city. Our room on the 5th floor had air conditioning but we didn’t use it; we slept with the window open as the room was away from street noises. The bed was quite comfortable and fitted with high-end Egyptian cotton bed sheets. Hotel personnel were helpful and provided us with a kettle and additional pillows. We had a very pleasant stay at this elegant hotel.
Comment from Hotel Management
04-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Lutzy, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and that you enjoyed our location in the heart of the city! We look forward welcoming you again for your next visit to Vienna! With best regards,
5out of 5
by A verified traveller

Posted 29-Jun-2016 on CheapTickets
Location was perfect, nice walking distance to all you want to see around the Ring. Room was a good size for a single person, staff was friendly and there was a great grocery store close by.
Comment from Hotel Management
04-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Hayley, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and that you enjoyed our location in the heart of the city! We look forward welcoming you again for your next visit to Vienna! With best regards,