Ratings based on 632 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Zoetermeer

Centraal gelegen

Posted 30-Nov-2016
Pros: Ligging
Cons: Goed bed voor de 3de gast
Location: Locatie is prima.
Prima hotel vlakbij openbaar vervoer en winkels. Kamer voor 3 personen is NIET aan te raden. 3de persoon slaapt op een zeer hard en niet comfortabel slaapbankje. Er is geen waterkoker op de kamer, wel een koffiemachine. Later een waterkoker gehaald bij de receptie maar er werd geen zakje thee bijgeleverd.
Comment from Hotel Management
30-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Wilma, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. By booking a "Theatersuite" we do offer exeptional beds for all guests and as well tea and coffee facilities. Sincerely,
4out of 5
by A verified traveller from Toronto, Canada

Pretty Hotel close to centre of town.

Posted 28-Nov-2016
Pros: Large rooms with decent sized bathroom.
Location: Close to City Hall and Parliament Buildings. Only a 5 minute walk to the City Hall Christmas Market. Great Cafes and Restaurants nearby.
Lovely Historical Theatre-Themed Hotel close to many of Vienna's top locations.
Comment from Hotel Management
29-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Michael, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
by A verified traveller from Danmark

Ligger i et dejligt lille område

Posted 27-Nov-2016
Pros: Hyggeligt og centralt. Ro på værelset, som lå mod gården. Gode senge. Rummet til morgenmad behageligt med god plads.
Cons: At morgenmaden hele tide var med opfyldte fade.
Location: I nærheden af Leopol museet med billeder af bl.a. Klimt.
Hotellet ligger i et dejligt lille område. Mange specialbutikker og tæt på byens centrum.
Comment from Hotel Management
29-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
by A verified traveller from London

Great location

Posted 27-Oct-2016
Pros: Walked everywhere from it- 10 mins from the Burghof! In a nice area with some great places to eat only a couple of minutes away.
Cons: Nothing
Location: Lovely cafe for breakfast and evening meals 3 mins away EILES very friendly and reasonably priced. Concert at Palais augsperg 5 mins away
Room was well appointed and spotless with prints of theatre characters as its next to a theater. Staff very helpful and friendly. Bed comfy. Location near Rathaus stop on U3 route, but we walked everywhere asit was only 10 mins into town and the Burghof. As it in Josefstadtstrasse there were plenty of shops around it and places to eat and drink. We went out for breakfast everyday to local cafes. Lovely area felt really safe day and night.
Comment from Hotel Management
14-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Jan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in our loverly citiy and hope to see you again very soon. Sincerely, Christoff Seibert General Manager Cordial Theaterhotel Wien Zentrum
5out of 5
by A verified traveller from Toronto

Great hotel to be in Vienna

Posted 19-Oct-2016
Location: Hotel close to Rathaus subway. 3rd stop for airport bus. Downtown is 10 minutes walk. Tram is at the door. Staff can help on tours. Restaurants near.
The hotel is a bit old, but that will not count when the staff are so helpful and so warm. Rooms are cleaned everyday with new towels provided everyday as well. Our room has a kitchen and for $3 euros a day it is well worth it if you want to save some money and just cook your own food. There are two grocery next street going left as well. One of them is a regular grocery the other is for a healthier choice, so it is up to you where to go. Their are also a lot of restaurants around the area. Bear in mond the they close early around 8PM and also almost all establishments in Vienna or most of Europe are close on Sundays except restaurants. The hotel is close to the underground subway station Rathaus. It is also thearea where the airport bus (3rd stop) can drop you off from the airport. At the airport take bus number 7 for 13.50 euros roundtrip. Airport. Us comes every 30mins to the minute from 6AM. To go to the hotel from Rathaus, you have to go left from the subway station towards the next street with the clock on the corner and then turn right the hotel is about 2 blocks in. Also if you wanted to walk towards the opera house you. can do so in about 10 minutes from the hotel depending how fast you walk, just turn left at the hotel entrAnce then right when you reach the parliament and just follow the road ahead until you reach the opera house. Ypu can take a detour into Hofburg palace as well. So the hotel is very convenient From the city center, but most of all staff are great.
Comment from Hotel Management
20-Oct-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christoff Seibert General Manager Cordial Theaterhotel Wien Zentrum
3out of 5
by A verified traveller

Anders als erwartet

Posted 13-Oct-2016
Pros: Sehr zentral gelegen und nach hinten raus sehr ruhig, guter Service und sehr sauber
Cons: In der Badewanne fehlt eine rutschsichere Matte und die Betten sind sehr tief
Location: Die Lage könnte nicht besser sein, alles zentral Straßenbahn und U-Bahn sind sehr gut zu erreichen
Zimmer sehr klein, für ältere Leute Bett zu niedrig, Bad sehr klein und Badewanne sehr rutschig
Comment from Hotel Management
18-Oct-2016 by Christoff Seibert, General Manager, Hotel Management
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoff Seibert
4out of 5
by A verified traveller from Lilienfeld

Zentrale Lage, perfekter Ausgangspunkt

Posted 06-Oct-2016
Pros: Der historische Flair, das bequeme Bett, die ruhigen Zimmer
Location: Zentrale Lage, Theaterbesuche in Gehweite, Konzerthäuser mit Straßenbahn leicht zu erreichen, nette Lokale in der Nähe, gute Einkaufsmöglichkeit.
Wir sind oft in Wien, um Freunde oder Konzerte zu besuchen. Dann gönnen wir uns eine Übernachtung im Hotel, um den Tag gut ausklingen zu lassen und den nächsten fein zu beginnen. Dieses Hotel ist in der Nähe unserer Tochter, unserer Freunde und der Lokale, die wir gern besuchen. Man erreicht mit der Straßenbahn und U-Bahn die Innenstadt und die Konzerthäuser.
Comment from Hotel Management
08-Oct-2016 by Christoff Seibert, Hoteldirektor , Hotel Management
Sehr geehrter Gast, lieber Heinz, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Cordial Theaterhotel Wien Zentrum. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service mit Charme zu bieten, die schönste Belohnung. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Wien, Cordial Theaterhotel Wien Zentrum
3out of 5
by A verified traveller from New Zealand

reasonable but with drawbacks

Posted 22-Sep-2016
Pros: character and price
Cons: air conditioning might be goood for hot periods.
Location: visited some of the open air cinema at the Rathaus which is in walking distance.
Hotel is not too far from subway (5 minute walk). Right next to Theater in der Josefsstadt, so very handy of you want to visit a performance there. Decent sized room although oddly shaped. Clean but no air conditioning (ceiling fan only) and somewhat noisy (tram line and night life). Decent enough breakfast buffee, but no variation, so gets a bit tiring for a 2 week stay.
Comment from Hotel Management
04-Oct-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, Thank you for the review of our hotel! We do offer already air condition in our Junior Suites. Please ask at xour next reservation for such a room. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4out of 5
by A verified traveller from TR

One of price performance hotels close to center

Posted 31-Aug-2016
Clean, 15 mins to walk to city center, 8 mins to Volkstheather metro station, good choice to stay for one who is looking a cheaper, clean and reasonably comfortable hotel close to center
Comment from Hotel Management
01-Sep-2016 by Christoff Seibert, General Manager, Hotel Management
Dear guest, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and comfortable. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
5out of 5
by Cristina

Posted 31-Aug-2016 on Hotels
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Liebe Cristina,, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoff Seibert Hoteldirektor Cordial Theaterhotel Wien Zentrum