Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 23-Aug-2016
Bon séjour. Hotel très bien situé. Personnel agréable. Deco old school et très vieillotte. Cet hotel mériterait une réfection, ça devient limite pr un 4 étoiles par rapport aux standard actuels.
5out of 5
by A verified traveller from ドイツ

トラム、地下鉄にアクセスの良いホテル

Posted 05-Aug-2016
家族4人で泊まりましたが、部屋も広く静かで心地良かったです。当初、エキストラベッドをお願いしようと考えていましたが(9歳と7歳と言う年齢を見て考慮して下さったのか)部屋には既にソファーベッドがセッティングされていて感動しました。
Comment from Hotel Management
08-Aug-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Yaron, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and comfortable. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
4out of 5
by A verified traveller

Close to city centre

Posted 19-Jul-2016
Pros: Close to city centre, underground and the tram system making it easy to get around
The hotel is a 5 to 10 minute walk from the city centre through lovely gardens. A little dated but has everything you could need. Very clean and the reception staff were particularly helpful, providing information about trips etc. It was very hot during my stay, air conditioning would have been a bonus, although a fan was provided in my room. Some rooms do have air conditioning so check when booking. Expedia website stated there is a 24 hour shuttle bus from hotel but hotel did not appear to know anything about it.
Comment from Hotel Management
20-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Janice, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, and that you enjoyed our services and employees charme. I like to offer you one of our 19 rooms with AC at your next stay in our property. I am sorry, that the information about a shuttle on Expedia site is wrong. I will contact them to change this information. We look forward welcoming you again for your next visit to Vienna! With best regards,
4out of 5
by A verified traveller from Amsterdam

Good small hotel

Posted 16-Jul-2016
This hotel meets basic expectations well. A good breakfast, very helpful and courteous staff. Reasonable price. Like most of Vienna there is no Air conditioning in summer. Many shops and restaurants in the vicinity.
Comment from Hotel Management
18-Jul-2016 by Christoff Seibert General Manager, Hotel Management
Dear Elizabeth, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, and that you enjoyed our services and employees charme. I like to offer you one of our 19 rooms with AC at your next stay in our property. We look forward welcoming you again for your next visit to Vienna! With best regards,
5out of 5
by A verified traveller from Swansea UK

Quiet,centrally located hotel

Posted 11-Jul-2016
Pros: Location.Breakfast.Comfy bed.Great staff
Cons: The shower head was a little fierce but invigorating.I'd rather a gentler shower
Location: Rathaus and Parliament nearby as are restaurants and coffee shops.Tram and underground stops very close so it's easy to get into the city
Away from the hustle and bustle of the city yet it's only a short tram ride away.The staff are very welcoming and helpful,happy to advise us on travel cards etc.Very good breakfasts overseen by the lovely Frau Lili who runs the breakfast room extremely efficiently Mon - Fri. Our room was surprisingly large with a seating area,a small kitchen and a bathroom.We stayed on the top floor so thank goodness for the lift. We are hoping to return to Vienna soon and won't hesitate to book this hotel again.
Comment from Hotel Management
12-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Rob and Hayley thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, comfortable and that you enjoyed our location in the heart of the city. Thank you for your comments about the quality of the room, the breakfast and our employees. We look forward welcoming you again for your next visit to Vienna! With best regards, Christoff Seibert General Manager
5out of 5
by A verified traveller from Toronto

Elegant hotel in central Wien

Posted 03-Jul-2016
Pros: Very clean and comfortable. Professional staff.
Location: Central location close to Museum Quartier and Hofburg
Hotel CORDIAL Theater is centrally located in Vienna, close to City Hall and Austrian Parliament. Is located next door to the theater “In der Josefstadt” and very close to Museum Quartier and Maria-Theresien- Platz. We booked a three days visit in June 2016. Our room was relatively small but very clean and smartly fitted with a kitchenette with utensils; there is a 3EUR/day user fee charged upon check-out. The table in the room was covered with a clean, crisp white tablecloth! The window overlooked city rooftops with a view of the Wienerwald hills to the north of the city. Our room on the 5th floor had air conditioning but we didn’t use it; we slept with the window open as the room was away from street noises. The bed was quite comfortable and fitted with high-end Egyptian cotton bed sheets. Hotel personnel were helpful and provided us with a kettle and additional pillows. We had a very pleasant stay at this elegant hotel.
Comment from Hotel Management
04-Jul-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Lutzy, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and that you enjoyed our location in the heart of the city! We look forward welcoming you again for your next visit to Vienna! With best regards,
4out of 5
by A verified traveller

nettes Hotel in Innenstadtnähe

Posted 22-Jun-2016
Pros: Die Lage und die Nähe zur Straßenbahnhaltestelle, ebenso das Hotelpersonal.
Cons: Wüßte ich jetzt nicht.Höchstens: Mobiliar etwas alt.
Location: Nähe zum Rathaus, Museumsquartier und zur Innenstadt. Palais Auersperg ( Konzerte) fußläufig, ebenso gut zu erreichen Volksoper und Musikverein.
Wir wurden sehr nett empfangen und mit einem Upgrad überrascht. Statt Doppelzimmer gab es eine Suite. Auch beim Web chek in wurde geholfen , ebenso bei der Suche nach einem Arzt. Alle waren sehr hilfsbereit.
Comment from Hotel Management
23-Jun-2016 by Christoff Seibert, Hotel Management
Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Cordial Theaterhotel Wien Zentrum. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service mit Charme zu bieten, die schönste Belohnung. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Wien, Christoff Seibert Hoteldirektor Cordial Theaterhotel Wien Zentrum
5out of 5
by A verified traveller

Great location to explore Vienna

Posted 18-Jun-2016
Great hotel, really friendly and helpful staff and good location for exploring the beautiful City of Vienna.
Comment from Hotel Management
23-Jun-2016 by Christoff Seibert General Manager, Hotel Management
Dear Yorkie, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant and that you enjoyed our location in the heart of the city! We look forward welcoming you again for your next visit to Vienna! With best regards,
4out of 5
by A verified traveller from Dr. MR

Super Lage

Posted 13-Jun-2016
Ekomfortables,etwas abgewohntes Hotel mit Wiener Charme, Juniorsuite großzügig geschnitten. Insgesamt v.a. durch die Lage (nah zur Ubahn, auch Zentrum nicht weit, ringsum Gastronomie ) bestechend. Frühstück nicht im Hotel,sondern einem der Cafés drum herum eingenommen,darum keine Bewertung möglich. Service äußerst freundlich.
Comment from Hotel Management
15-Jun-2016 by Christoff Seibert, General Manager, Hotel Management
Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Cordial Theaterhotel Wien Zentrum. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service mit Charme zu bieten, die schönste Belohnung. Mit herzlichen Grüßen aus Wien,
4out of 5
by A verified traveller from Australia

Excellent location.

Posted 11-Jun-2016
Staff were exceptionally friendly, helpful and accommodating. The standard room we booked was very small and not what we expected so we were offered a larger room (more like a suite) which made all the difference. The difference in price was well worth it! Would definitely return.
Comment from Hotel Management
15-Jun-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Barbara, thank you so much for describing your recent experience in our hotel. It is a pleasure to read that your stay with us was pleasant, our friendly staff and that you enjoyed the our junior suite. We look forward welcoming you again for your next visit to Vienna! With best regards,