Ratings based on 647 Verified Reviews

4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Hôtel très bien situé et de très bonne qualité.

Posted 30-Dec-2016
Pros: bles
L'hôtel est très bien situé, à deux pas du métro et dans le centre ville. La chambre était spacieuse, propre et confortable. Une déco un peu vieillotte mais on s'aperçoit que c'est typique de Vienne!
Comment from Hotel Management
05-Jan-2017 by Christoff Seibert, Directeur, Hotel Management
Cher Margaux, nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2016
The furniture is worn out.. should be replace with new one.Hotel staffs were very helpful, location is very good. Very clean.
Comment from Hotel Management
03-Jan-2017 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4out of 5
Recommended
for Everyone
by A verified traveller

Sehr schönes Hotel, aber etwas laut von der Straße

Posted 09-Dec-2016
Pros: die Einrichtung und die Sauberkeit
Location: Es befindet sich in der Nähe vom Wiener Rathaus, U-Bahnstation ist ca. 150m entfernt, in der Nähe ist das Burgtheater, das Parlament und vieles mehr.
Hotelzimmer ist sehr schön eingerichtet, sehr sauber. Personal ist sehr freundlich und hilfsbereit. Allerdings hört man das Straßengeräusch, konnte trotzdem gut schlafen.
Comment from Hotel Management
11-Dec-2016 by Christoff Seibert, Hoteldirektor, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Bitte fragen Sie bei Ihrer nächsten Reservierung nach einem Zimmer in unseren Innenhof, um du notwendige Ruhe zu bekommen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
4out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice Antique Hotel in city center

Posted 08-Dec-2016
Pros: Antique, timeless feel, clean rooms, friendly staff.
Cons: Breakfast can have more options e.g sunny side up eggs.
Location: It's close to the city center and Rathouse train station. Walking distance to the Museums and other sights
The hotel is situated in an antique building like many parts of Vienna. This gives it a feeling of stepping back in time. The room was clean, had cable, a/c and wifi. Also had a nice view of the city from my window. Breakfast was just okay, not many options, but good enough. Friendly and helpful staff too. I spent three nights there and enjoyed it.
Comment from Hotel Management
09-Dec-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Kay, thank you for the great review of our hotel! We do serve "sunny side eggs" but fresh and on request. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
Recommended
for Everyone
by A verified traveller

clean, convenient,safe area

Posted 07-Dec-2016
would recommend this hotel. the staff is knowledgable and helpful. the morning Buffett is sufficient.
Comment from Hotel Management
09-Dec-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4out of 5
Recommended
for Everyone
by A verified traveller from London

Great Hotel, Great Location

Posted 07-Dec-2016
Great hotel in a perfect location, walking distance to almost everything. Our room was great, more of an apartment over two floors than a hotel room, loved it! The only problem was the heating in the upstairs. Even with the thermostat right down we still had to sleep with the window open even though it was -5°C outside! A very warm room! Other than that, it was great, defintely recommend!
Comment from Hotel Management
09-Dec-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Heidi, thank you for the great review of our hotel! I am sorry for the heating problems you recieved, we are working on that. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3out of 5
Recommended
for Everyone
by A verified traveller from Zoetermeer

Centraal gelegen

Posted 30-Nov-2016
Pros: Ligging
Cons: Goed bed voor de 3de gast
Location: Locatie is prima.
Prima hotel vlakbij openbaar vervoer en winkels. Kamer voor 3 personen is NIET aan te raden. 3de persoon slaapt op een zeer hard en niet comfortabel slaapbankje. Er is geen waterkoker op de kamer, wel een koffiemachine. Later een waterkoker gehaald bij de receptie maar er werd geen zakje thee bijgeleverd.
Comment from Hotel Management
30-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Wilma, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. By booking a "Theatersuite" we do offer exeptional beds for all guests and as well tea and coffee facilities. Sincerely,
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Pretty Hotel close to centre of town.

Posted 28-Nov-2016
Pros: Large rooms with decent sized bathroom.
Location: Close to City Hall and Parliament Buildings. Only a 5 minute walk to the City Hall Christmas Market. Great Cafes and Restaurants nearby.
Lovely Historical Theatre-Themed Hotel close to many of Vienna's top locations.
Comment from Hotel Management
29-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Michael, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
Recommended
for Business Travellers
by A verified traveller from Danmark

Ligger i et dejligt lille område

Posted 27-Nov-2016
Pros: Hyggeligt og centralt. Ro på værelset, som lå mod gården. Gode senge. Rummet til morgenmad behageligt med god plads.
Cons: At morgenmaden hele tide var med opfyldte fade.
Location: I nærheden af Leopol museet med billeder af bl.a. Klimt.
Hotellet ligger i et dejligt lille område. Mange specialbutikker og tæt på byens centrum.
Comment from Hotel Management
29-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5out of 5
Recommended
for Everyone
by A verified traveller from London

Great location

Posted 27-Oct-2016
Pros: Walked everywhere from it- 10 mins from the Burghof! In a nice area with some great places to eat only a couple of minutes away.
Cons: Nothing
Location: Lovely cafe for breakfast and evening meals 3 mins away EILES very friendly and reasonably priced. Concert at Palais augsperg 5 mins away
Room was well appointed and spotless with prints of theatre characters as its next to a theater. Staff very helpful and friendly. Bed comfy. Location near Rathaus stop on U3 route, but we walked everywhere asit was only 10 mins into town and the Burghof. As it in Josefstadtstrasse there were plenty of shops around it and places to eat and drink. We went out for breakfast everyday to local cafes. Lovely area felt really safe day and night.
Comment from Hotel Management
14-Nov-2016 by Christoff Seibert, General Manager, Hotel Management
Dear Jan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in our loverly citiy and hope to see you again very soon. Sincerely, Christoff Seibert General Manager Cordial Theaterhotel Wien Zentrum