Title: elaya hotel vienna city west Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # elaya hotel vienna city west Hotel with a 24-hour front desk, 6-minute walk to Mariahilfer Street ![Standard Single Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/a158ce2d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/ae34b74d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 16 per person)](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/d5cc6b8d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/703940b4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/7f388683.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Elaya Hotel Vienna City West offers a refined stay near Vienna's cultural landmarks. Guests can relax in the garden, enjoy the terrace, or borrow bikes to explore Naschmarkt. The hotel provides WiFi and a computer station for planning daily adventures. 8.2 Very good ## Popular amenities - Parking available - 24/7 front desk - Pet-friendly - Breakfast available - Air conditioning - Housekeeping £94 includes taxes & fees 8 Dec - 9 Dec ## Room options ### Check availability for these dates Tonight [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=7945471&PinnedHotelID=7945471&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/2c516c31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 9.2 Wonderful 10 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Hairdryer - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Standard Single Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/836c39ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 9.0 Wonderful 6 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Hairdryer - Sleeps 1 - 1 Single Bed ![Superior Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/e88ea5a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 7.8 Good 8 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Hairdryer - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Triple Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/8a41b9ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Hairdryer - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Family Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/8000000/7950000/7945500/7945471/361607b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds Flat-screen TV Blackout curtains Separate bedroom Private bathroom - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/25000000/24120000/24114700/24114619/ce49f69f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn - the niu, Franz Vienna by IHG Brigittenau - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 495 reviews £81 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Vienna-Hotels-The-Niu-Franz.h24114619.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=2b37592b-14fd-4884-af00-871562a0923c&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13100/13009/f2317f98_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Austria Trend Parkhotel Schönbrunn Hietzing - 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Breakfast included - Pet-friendly - Air conditioning - Gym 9.0 Wonderful 541 reviews £107 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Vienna-Hotels-Hampton-By-Hilton-Vienna-City-West.h105637505.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=2b37592b-14fd-4884-af00-871562a0923c&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/907300/907258/d824795f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Weekend Hotel Neubau - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 538 reviews £107 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Vienna-Hotels-The-Weekend.h907258.Hotel-Information?chkin=2025-12-28&chkout=2025-12-29&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=2b37592b-14fd-4884-af00-871562a0923c&top_cur=GBP) Ad ![Daily buffet breakfast (EUR 22 per person)](https://images.trvl-media.com/lodging/8000000/7800000/7796900/7796809/5be0a8a6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Doubletree by Hilton Vienna Schonbrunn Penzing - 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Pet-friendly - Free WiFi - Air conditioning - Gym 8.8 Excellent 944 reviews £108 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Vienna-Hotels-Pentahotel-Vienna.h14678.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=2b37592b-14fd-4884-af00-871562a0923c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Arthotel-ANA-Boutique-Six.h7945471.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Arthotel-ANA-Boutique-Six.h7945471.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.19426%2C16.34642&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ad3dYphp4SvPLFBBHisGyYhdvFY=) Webgasse 23, Vienna, Vienna, 1060 #### What's nearby - Mariahilfer Street - 3 min walk - 0.2 miles - Raimund Theater - 6 min walk - 0.4 miles - Naschmarkt - 14 min walk - 0.8 miles - Wiener Stadthalle - 16 min walk - 0.9 miles - MuseumsQuartier - 17 min walk - 1.0 mile #### Getting around - Zieglergasse U-Bahn - 5 min walk - Vienna (XWW-Vienna West Train Station) - 10 min walk - Vienna International Airport (VIE) - 36 min drive #### Restaurants - ‪Otto Yami - ‬4 min walk - ‪Café Jelinek - ‬5 min walk - ‪Mini Restaurant - ‬5 min walk - ‪Franz Schneider Wild-Geflügel-Imbiss - ‬3 min walk - ‪le Pho - ‬3 min walk ## About this property ### elaya hotel vienna city west Upscale hotel near Mariahilfer Street Close to Naschmarkt, elaya hotel vienna city west provides amenities, such as a terrace and a garden. Stay connected with free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), free bike hire and self-parking (surcharge) - A round-trip airport shuttle (surcharge), a lift and smoke-free property - A 24-hour front desk, coffee/tea in reception and luggage storage Room features All 93 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with baths or showers and free toiletries - Heating, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/550000/548900/548851/e1f9e9ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### IntercityHotel Wien Neubau - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,009 reviews £76 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=548851&PinnedHotelID=548851&HadPinnedHotel=true®ionId=-1&adults=2) ![Medium Room | Desk, laptop workspace, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/1000000/20000/14700/14678/9e57e485.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Max Brown Hotel 5th District, part of Sircle Collection Margareten - Pet-friendly - Free WiFi - Air conditioning - Gym 8.8 Excellent 944 reviews £108 includes taxes & fees 17 Dec - 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29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=907258&PinnedHotelID=907258&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 15.90 per person)](https://images.trvl-media.com/lodging/79000000/78290000/78280100/78280088/a33a6c5c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prize by Radisson, Vienna City Favoriten - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.6 Excellent 1,260 reviews £91 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=78280088&PinnedHotelID=78280088&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/106000000/105640000/105637600/105637505/680b3c7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton By Hilton Vienna City West Rudolfsheim-Fünfhaus - Breakfast included - Pet-friendly - Air conditioning - Gym 9.0 Wonderful 541 reviews £107 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=105637505&PinnedHotelID=105637505&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/13000000/12650000/12649300/12649267/ddf2f7f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ruby Marie Hotel Vienna Neubau - Free WiFi - Air conditioning - Breakfast available - Parking available 9.0 Wonderful 1,006 reviews £122 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=12649267&PinnedHotelID=12649267&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Covered parking on site (EUR 19 per night) - Limited on-site parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person - Coffee and tea in common areas ### Things to do - Free bicycle rentals ### Family friendly - In-room cot - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Handrails in stairways - Lift - Well-lit path to entrance ### More - 100% renewable energy - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Minibar ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:30 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees 1 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 30.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 16 per person - Airport shuttle fee: EUR 50.00 per vehicle (one-way, maximum occupancy 3) - Covered self-parking fee: EUR 19.00 per night - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: EUR 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel 1060 Arthotel ANA Boutique Six Vienna ## Frequently asked questions ### Is elaya hotel vienna city west pet-friendly? > Yes, elaya hotel vienna city west allows pets (limit 1 total). Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at elaya hotel vienna city west ? > As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at elaya hotel vienna city west on 8 Dec 2025 start from £93.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Vienna-Hotels-Arthotel-ANA-Boutique-Six.h7945471.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at elaya hotel vienna city west ? > Self-parking is available for EUR 19.00 per night. Limited spots are available. ### What time is check-in at elaya hotel vienna city west ? > Check-in start time: 3:30 PM; check-in end time: anytime. ### What time is check-out at elaya hotel vienna city west ? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Does elaya hotel vienna city west provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 50.00 per vehicle applies. ### Where is elaya hotel vienna city west located? > Located in Mariahilf, this hotel is within a 15-minute walk of Mariahilfer Street and Naschmarkt. Vienna Christmas Market and Hofburg Imperial Palace are also within 2 miles (3 km). Zieglergasse U-Bahn is only a 5-minute walk and Kaiserstraße Tram Stop is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## elaya hotel vienna city west Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 188 8 - Good 250 6 - Okay 76 4 - Poor 19 2 - Terrible 10 ### 8.4/10 Cleanliness ### 8.4/10 Staff & service ### 8.0/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Luminita 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Few minutes walk to u bahn, very quite area, clean and cozy room ##### Luminita Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jan 8 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities It was a great hotel,the room was very clean and the staff was very friendly and kind,and breakfast was great too,and it was close near the shopping street Mariahilfer Straße,thank you very much,I recommended it to everyone,when I'm back in Austria again I will definitely book it again With kind regards Jan van Beek ##### Jan Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### ladimer 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great area and excellent service ##### ladimer Stayed 7 nights in Sep 2025 ### 8/10 Good #### Soner 28 Aug 2025 Liked: Cleanliness, staff & service Good location. Easy to access. ##### Soner Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Satvinder 29 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort service and location was very good ##### Satvinder Stayed 1 night in May 2025 ### 10/10 Excellent #### Kristine 20 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a great hotel option for those looking to save money. The room was simple, but clean. The bathroom had a full tub and the beds were comfortable. The add-on breakfast was very good and a cheaper option than most area cafes. It was nice to start the day with a large meal that lasted us until dinner time. The hotel is located two blocks away from the Mariahil Strasse shopping street, so there are tons of restaurants to chose from for dinner. It's also just two blocks to the nearest subway stop and then just two stops from the center of town. Super convenient for sightseeing. I would recommend this hotel to budget conscious tourists. ##### Kristine Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### devi 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice stay ##### devi Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jessica 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great value! Really well located and easy to get anywhere in the city from the hotel. The bed was comfy and the AC worked really well to keep the room cool. My only complaint would be that the carpet in my room was pretty gross and stained all over. ##### Jessica Stayed 9 nights in May 2025 ### 10/10 Excellent #### Cherrelyn 29 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect place to stay in Vienna. ##### Cherrelyn Stayed 14 nights in Oct 2022 ### 10/10 Excellent #### Maria 24 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a very nice hotel. If you go to Vienna this is an excellent hotel to stay. ##### Maria Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Davide 2 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay in Vienna Great location and very nice and clean room. The continental breakfast was also good with many fresh options. ##### Davide Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Jilei 25 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort the front desk guy in midnight is super nice and supportive ##### Jilei Stayed 1 night in Dec 2024 ### 8/10 Good #### Marko 8 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities :) ##### Marko Stayed 1 night in Apr 2025 ### 8/10 Good #### Charles 2 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place and service. Room needs better soundproofing and more English language TV programs, however. ##### Charles Stayed 7 nights in Feb 2024 ### 8/10 Good #### Kenneth 12 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot. Very friendly staff. Fab coffee machine. Bathroom a bit dated however. ##### Kenneth Stayed 5 nights in Oct 2022 ### 10/10 Excellent #### Eric 30 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Helpful staff close to train subway and shopping ##### Eric Stayed 7 nights in Oct 2022 ### 10/10 Excellent #### Lourdes 2 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Artful and comfortable ;) Beautiful hotel with a very artistic vibe and amazing helpful staff, oh and they have free bikes to use and great coffee and tea. ##### Lourdes Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Alan 6 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great! Clean, minimalist and reasonably priced. Perfect for a few days in Vienna for someone travelling light. ##### Alan ### 6/10 Okay #### REUVEN 20 Dec 2022 Liked: Cleanliness, staff & service, room comfort nice stay. problems at shower ##### REUVEN Stayed 6 nights in Dec 2022 ### 8/10 Good #### Verified traveller 6 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable safe lodging with helpful staff Reception staff were very helpful and patient with any and all questions I had. Daily housekeeping was reliable. The free coffee machine was a welcome respite as well as the tea packets. Location is convenient to a subway stop and area is very safe. ##### Verified traveller Stayed 4 nights in May 2023 ### 4/10 Poor #### Anastasiia 17 Sept 2025 Disliked: Staff & service, amenities, property conditions & facilities The room was filthy: the carpet was covered in stains, and the soundproofing was awful—every noise from the street and corridor kept us awake. For a supposed four-star hotel charging such a high price, this is absolutely outrageous! The booking process was a nightmare. We reserved a room with two separate beds but got one with a single bed, with the staff claiming two beds were “not guaranteed.” They insisted the hotel was fully booked, but that felt like a blatant lie! At breakfast, half an hour before it ended, we were the only guests, and the parking lot had just a few cars. Seriously, that’s your “full occupancy”? The key cards worked only sporadically, forcing us to constantly trek to the reception. There, we faced long queues and staff so slow it seemed like their first day. Every question led to a 15-minute phone call, only to hear, “There’s nothing we can do.” Fifteen minutes for an excuse? That’s just mocking the guests! When we, exhausted, asked to cancel the second night, they coldly replied, “You can check out, but no refunds.” The breakfast was abysmal, with the bare minimum selection of food imaginable and worn-out chairs that looked like they belonged in a cheap diner, not a four-star hotel. Dirty rooms, terrible noise, unreliable key cards, lies about bookings, and indifferent staff made our stay unbearable. elaya hotel vienna city west is a waste of money and nerves. Vienna has plenty of better hotels that actually respect their guests. ##### Anastasiia Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Grisel 23 Oct 2022 Disliked: Cleanliness, property conditions & facilities, room comfort The hotel looks nice but the carpet was too dirty and not a good location, it was far from center ##### Grisel Stayed 3 nights in Oct 2022 ### 6/10 Okay #### Cis 19 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a well located Hotel. Free coffee or tea the whole time in the lobby. Perfect hotel for a weekend stay in Vienna. Rather basic but fine and clean. AC in every room. Didn’t take breakfast in the hotel as I preferred rather enjoying the atmosphere of the fine Jelinek café. ##### Cis Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Philippe 3 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was great. Strongly recommended. Only the coffee machine in the lobby was not working all our stay. ##### Philippe Stayed 3 nights in Jun 2022 ### 4/10 Poor #### Marina 19 Aug 2024 Liked: Cleanliness Disliked: Staff & service The rooms are modern and very clean. However, service was almost non-existent. Staff constantly sitting in the courtyard smoking rather than assisting guests. Coffee station in the foyer out of order and judging from the sign, it has been non functional for a long time. ##### Marina Stayed 2 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Grand Ferdinand Vienna](https://www.expedia.co.uk/Vienna-Hotels-Grand-Ferdinand-Vienna-Your-Hotel-In-The-City-Center.h11567127.Hotel-Information) > > [Hotel Kaiserhof Wien](https://www.expedia.co.uk/Vienna-Hotels-HOTEL-KAISERHOF-WIEN.h4006.Hotel-Information) > > [ANDAZ VIENNA AM BELVEDERE, BY HYATT](https://www.expedia.co.uk/Vienna-Hotels-Andaz-Vienna-Am-Belvedere-A-Concept-By-Hyatt.h34572779.Hotel-Information) > > [Grand Hotel Mercure Biedermeier Wien](https://www.expedia.co.uk/Vienna-Hotels-Grand-Hotel-Mercure-Biedermeier-Wien.h20311.Hotel-Information) > > [Leonardo Hotel Vienna Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Star-Inn-Hotel-Wien-Hauptbahnhof.h9732886.Hotel-Information) > > [Melia Vienna](https://www.expedia.co.uk/Vienna-Hotels-Melia-Vienna.h6655344.Hotel-Information) > > [InterContinental Vienna by IHG](https://www.expedia.co.uk/Vienna-Hotels-InterContinental-Vienna.h9933.Hotel-Information) > > [Hotel Mercure Wien Zentrum](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Mercure-Wien-Zentrum.h16463.Hotel-Information) > > [Adina Apartment Hotel Vienna Belvedere](https://www.expedia.co.uk/Vienna-Hotels-Adina-Apartment-Hotel-Vienna-Belvedere.h63304865.Hotel-Information) > > [MAXX by Steigenberger Vienna](https://www.expedia.co.uk/Vienna-Hotels-MAXX-By-Steigenberger-Vienna.h6304005.Hotel-Information) > > [Courtyard Vienna Prater/Messe](https://www.expedia.co.uk/Vienna-Hotels-Courtyard-Vienna-PraterMesse.h1870633.Hotel-Information) > > [Radisson RED Hotel, Vienna](https://www.expedia.co.uk/Vienna-Hotels-Radisson-RED-Hotel.h72122354.Hotel-Information) > > [Radisson Blu Style Hotel, Vienna](https://www.expedia.co.uk/Vienna-Hotels-Radisson-Blu-Style-Hotel.h1188659.Hotel-Information) > > [Rioca Vienna Posto 2](https://www.expedia.co.uk/Vienna-Hotels-Rioca-Vienna-Posto-2.h69942490.Hotel-Information) > > [Hotel Indigo Vienna – Naschmarkt by IHG](https://www.expedia.co.uk/Vienna-Hotels-Indigo-Vienna-Naschmarkt.h72115026.Hotel-Information) > > [Hilton Vienna Park](https://www.expedia.co.uk/Vienna-Hotels-Hilton-Vienna-Park.h1103.Hotel-Information) > > [The Guesthouse Vienna](https://www.expedia.co.uk/Vienna-Hotels-The-Guesthouse-Vienna.h7581171.Hotel-Information) > > [Graben Hotel](https://www.expedia.co.uk/Vienna-Hotels-Graben-Hotel.h9337.Hotel-Information) > > [MOOONS](https://www.expedia.co.uk/Vienna-Hotels-MOOONS.h41522509.Hotel-Information) > > [Hilton Vienna Plaza](https://www.expedia.co.uk/Vienna-Hotels-Hilton-Vienna-Plaza.h16603.Hotel-Information) > > [O11 Boutique Hotel Vienna](https://www.expedia.co.uk/Vienna-Hotels-O11-Boutique-Hotel-Vienna.h2893771.Hotel-Information) > > [Steigenberger Hotel Herrenhof](https://www.expedia.co.uk/Vienna-Hotels-Steigenberger-Hotel-Herrenhof-Wien.h2097988.Hotel-Information) > > [Le Méridien Wien](https://www.expedia.co.uk/Vienna-Hotels-Le-Meridien-Wien.h922305.Hotel-Information) > > [Hotel Am Konzerthaus - MGallery Collection](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Am-Konzerthaus-Vienna-MGallery.h10090.Hotel-Information) > > [Hotel Rathauspark Wien, a member of Radisson Individuals](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Rathauspark-Wien.h13991.Hotel-Information) > > [Austria Trend Hotel Savoyen Vienna](https://www.expedia.co.uk/Vienna-Hotels-Austria-Trend-Hotel-Savoyen-Vienna.h7797080.Hotel-Information) > > [Flemings Selection Hotel Wien-City](https://www.expedia.co.uk/Vienna-Hotels-Flemings-Selection-Hotel-Wien-City.h3749150.Hotel-Information) > > [Grand Hotel Wien](https://www.expedia.co.uk/Vienna-Hotels-Grand-Hotel-Wien.h23687.Hotel-Information) > > [Ibis Wien Hauptbahnhof](https://www.expedia.co.uk/Vienna-Hotels-Ibis-Wien-Hauptbahnhof.h18113874.Hotel-Information) > > [Hotel Gilbert](https://www.expedia.co.uk/Vienna-Hotels-Hotel-Gilbert.h186023.Hotel-Information)