Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Everything was great.

Posted 17-Jul-2016
Pros: The location was fabulous.
Cons: Air-coditioning
Location: Great resturants and walking paths.
We enjoyed our room, the view and location were great. Loved the pace and how beautiful the water was.
5out of 5
by A verified traveller from smithers

Posted 10-Jul-2016
Close to ferries beautiful waterfront great shops
5out of 5
by A verified traveller from Edmonton, AB

Nice Hotel and very beautiful ocean view.

Posted 09-Jul-2016
Nice room, comfortable bed, very big bath room and my kids enjoyed the gym room very much.
5out of 5
by A verified traveller

Nice hotel!

Posted 03-Jul-2016
The room is spacious and clean. Friendly Staff. Would go back there again.
4out of 5
by A verified traveller from Las Vegas, NV

MJ's Stay

Posted 16-Jun-2016
Pros: location to international airport
Cons: The restaurant should offer clam chowder on their menu
Location: pier, small shops, adult beverages, art & book stores, adult beverages
It was pleasant, the weather was nice and the travel paths lead to multiple sites of interest
5out of 5
by A verified traveller

one of the nicest rooms. Felt like an apartment

Posted 13-Jun-2016
Pros: Room felt like apartment
Location: Could walk to most things. Loved the location Not as busy as being right at downtown pier
Weather was amazing and fun to watch the weddings and the staff were so nice. Hotel not too large and had a very nice feeling about it.
5out of 5
by A verified traveller from Sacramento, CA

What a room!

Posted 10-Jun-2016
Pros: The view, the rooms, the staff, the location...
Cons: Nothing, really.
Location: Butchart Gardens 25 minutes away by car, or 55 minutes by public bus. Walk along the paved pathway on the shoreline just outside the hotel.
Noticing the Signature suite was not that much more than a regular room, I decided to try renting one of their suites, and asking them to attach it to the classic room next door as their web site suggests for families wanting some extra space. We were a family of five adults. WOW!!! The water facing window is as tall as I am (if I were to stand on the windowsill) and wraps the ENTIRE length of one wall, AROUND the corner and into the bedroom! The kitchen came with all the basics including a fantastic nonstick frying pan in which we made scrambled eggs, and a microwave that doubles as a convection oven, in which we made cinnamon rolls. Between our walks along the water's edge, and evening tea on the balcony, and having THREE shower rooms and toilets between the two rooms, this made for one luxurious and relaxing vacation stay. I only wish we had had time to try out the steam room in the spa.
4out of 5
by A verified traveller from Coquitlam, BC

Great location, lovely staff

Posted 06-Jun-2016
We rented a a suite with a kitchen, dining area, and "panoramic" ocean view. The suite was great in almost all particulars, including our ability to host a lovely 5-person dinner party using the kitchenette and dining table, the bathrooms, and the furnishings. However, we were disappointed in the view and the privacy on the second floor was poor. The noise from the restaurant below, while not raucous, sounded like it was In our suite. The noise from the people on the lawns between the hotel and the sea was also intrusive. Those people were frequently looking up into the large suite windows - very poor privacy when blinds are open to look at the view. And the view is not panoramic any longer as a puzzling row of tall trees (not a privacy screen, not for wind protection...) intrudes on it somewhat. Don't bother with the second floor version of this suite, it's not worth the premium price - fourth floor or don't bother. We loved the location otherwise, a lovely area with an ocean-side walk and numerous eateries and other shops in walking distance. Victoria is an easy drive, as are the ferries and the Butchart Gardens.
5out of 5
by A verified traveller from Vancouver

Right on the ocean, close to everything !!

Posted 28-May-2016
Pros: Very clean and neat...seemed like it was brand new.
Cons: Maybe add a swimming pool.
Location: Lots of good restaurants nearby. Swiss Bistro was superb. The walk along the boardwalk and beach were great. awesome massage in Haven Spa as well.
Went for a mini vacation and had an awesome time....went whale watching in Victoria plus the usual haunts.....Empress Hotel, Parliament Buildings, Fisherman's Wharf, Chinatown, and Miniature World. Spent a good day walking around Sydney, window shopping and enjoying the restaurants as well. We will definitely be back !!
4out of 5
by A verified traveller

Great location

Posted 26-May-2016
Pros: Near the harbour and close to the Main Street. Parking was very convenient.
Cons: The bathroom . A stand alone shower is always better than a tub/ shower combination
Location: The hotel was easy to get to, near the pier, restaurants and Main Street shopping. Parking is provided under the hotel and very easy to access.
We spent 3 nights here. The hotel is very well located at the end of the bustling Main Street and close to lots of restaurants. The room was comfortable but we did not enjoy the tub/shower combination which might prove dangerous for those who may need more accessible facilities. There were no grab bars in or near the tub which was fairly deep and hard to get into (for anyone).