Ratings based on 300 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Delta BC

Great hotel in a perfect location, in Sidney.

Posted 24-May-2017
We have stayed at this hotel 3 times now. The location is great with ocean views, (pets are welcome) and lovely shops, whale watching tours all located pretty much right outside the door. The rooms are clean and comfortable, there is a very nice coffee shop on site, and a great bar restaurant. The spa is my favourite.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton,Alberta

Well located hotel.

Posted 15-May-2017
Pros: Location and access to amenities.
We enjoyed the hotel because of the location close to many amenities including a small museum and the water. The hotel was very comfortable and the reception staff were excellent. future renters should know that this is a condo type hotel with the high end rooms with the best views being reserved for owners/long term renters.
Comment from Hotel Management
17-May-2017 by Sales Manager, Hotel Management
Thank you for taking the time to share your review. We are delighted that you enjoyed your time at The Pier and could take advantage of the walkability of Sidney. The hotel occupies three floors of the building and the top 3 floors are independently owned condos that we do not rent or manage on behalf of the residents. We hope to have the opportunity to welcome you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-May-2017
Great hotel stay, Amelia at the front desk was amazing, very professional and friendly. For a hotel that is not part of a large chain, they were impeccable. This hotel was better that the Hilton Wikieki, Hawaii, that I stayed in a week prior!
Comment from Hotel Management
17-May-2017 by Sales Manager , Hotel Management
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your experience and will be sure to pass along your comments to Amelia and our Front Desk Team. We hope to welcome you back again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic waterfront hotel

Posted 01-May-2017
Staff could not have been more helpful or pleasant. Room (king suite) was wonderful, with an amazing view of the water. Haros restaurant was really good.
Comment from Hotel Management
17-May-2017 by Sales Manager , Hotel Management
We are happy to hear that you enjoyed your stay, the view and Haro's Restaurant. We hope to welcome you back for another stay in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Underwhelmed

Posted 18-Apr-2017
Pros: The staff was very helpful and friendly.
Cons: Update the furniture.
Location: Lots of little shops to explore, enjoyed a nice walk down the main street and along the beach front. The aquarium next door is cool.
The view was disappointing. It felt closed in by the other units. The room furniture was tired, scratched up, not as nice as I was expecting. I was disappointed to find their spa closed and appointments needed to be made days before we arrived.
Comment from Hotel Management
17-May-2017 by Sales Manager, Hotel Management
Thank you for taking the time to share a review. We are happy to hear that you found our team members to be helpful and friendly and could enjoy the walkability in our charming town. Haven Spa does get quite busy and reservations are always recommended, I am sorry that you were not advised of this in advance. Our maintenance team is currently working on refreshing the furniture in all of our suites, thank you for sharing this feebdack. We hope to have the opportunity to welcome you back to The Pier.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Overlooking the water

Posted 12-Apr-2017
Excellent location for early morning flight departure. Beautiful area overlooking the harbour with walking paths along the water's edge. Hotel is comfortable and well equipped. We didn't eat here but there are shops and restaurants nearby and a restaurant in the hotel itself. Short taxi ride to the airport.
Comment from Hotel Management
13-Apr-2017 by Warm regards, Guest Services , Hotel Management
Thank you for choosing accommodation at The Sidney Pier Hotel & Spa. We are happy to hear that you enjoyed the hotel amenities and the walkability of our waterfront location in the charming town of Sidney. We hope to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from comox b.c

Great location to all amities in downtown Sidney!

Posted 12-Apr-2017
Pros: Everything cleanliness, comfort, and location
Cons: Was not there long enough, or use the facilities to comment room was great!
Location: Fabulous
Check in was flawless reservation was just as stated, room was spacious clean and great view of ocean and piers!! Location was so convenient to all amities in the downtown core of Sidney, would definitely recommend this hotel and would stay there again.
Comment from Hotel Management
13-Apr-2017 by Sales Manager , Hotel Management
Hi Leona, thank you for taking the time to review your stay at The Sidney Pier Hotel & Spa. We are happy to hear that you enjoyed your experience and also wish you had more time to enjoy more of the amenities at the hotel and will look forward to the opportunity to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and good staff !

Posted 08-Apr-2017
Stayed at the Sidney Pier for 5 nights in early April and was extremely pleased. The hotel itself is lovely and well-maintained, and (bonus) has an excellent onsite cafe and fine-dining restaurant. Our room (211) was spacious, well-appointed and had a small balcony with a beautiful view of the ocean. Parking was easy, plentiful and (at $5 per day) inexpensive. Sidney is a quaint town with breathtaking views of the water; ideal for walking. The hotel staff were all very pleasant, professional and helpful. Would definitely stay here again and recommend it to friends and family.
Comment from Hotel Management
11-Apr-2017 by Jackie May - Sales Manager, Hotel Management
Thank you for taking the time to review your recent experience at The Sidney Pier Hotel & Spa. We are delighted to hear that you enjoyed the on-site amenities and our charming waterfront neighbourhood. We look forward to welcoming you back to The Pier in the future!
5 out of 5
Recommended
for Couples
by A verified traveller

Convenient location re downtown Sidney

Posted 24-Mar-2017
Pros: Location
Cons: possibly restaurant open for breakfast but some good options nearby
Location: bookstores, restaurants, waterfront walks
hassle free stay, staff very good, easy access, very comfortable room.
Comment from Hotel Management
11-Apr-2017 by Jackie May - Sales Manager , Hotel Management
Dear Guest, Thank you for sharing feedback from your stay at The Sidney Pier Hotel & Spa. We are thrilled that you enjoyed the location and walkability of the town of Sidney, filled with boutiques, specialty shops and bookstores. We hope to welcome you back for another very comfortable stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg

Nice Sidney Hotel with nightly damage deposit

Posted 28-Feb-2017
Pros: location
Cons: nightly damage deposit & full amount charged upon check in
We loved our stay. However, when you check in they will charge your credit card the full amount of your stay + 50.00 a night as a damage deposit (we have no dog) ? It is the next day after arriving home & the nightly damage deposit has not yet returned to my credit card statement.
Comment from Hotel Management
17-Apr-2017 by Hotel Sales Manager , Hotel Management
Thank you for choosing to stay at The Sidney Pier Hotel & Spa. I am sorry to hear that our check in process was not clearly explained at arrival. We require a credit card to pre-authorize for the amount of the stay and an additional value for incidental charges at time of check in. At departure the preauthorization is release and the time that it remains on the credit card is determined by your financial institution, this time can vary. Your feedback is appreciated and we will ensure our processes are clearly explained at check in. We hope to have the opportunity to welcome you back to The Pier in the near future!