Pleasant staff who were very helpful. The hotel is in an excellent position a couple of minutes from Fisherman's Wharf one way and Parliament Buildings, BC museum and downtown he other way. The hotel was comfortable. The hotel tries to help the environment by encouraging guests to not have clean towels and bedding every day but then puts on the lights and the radio after servicing the room so they are on all day until guests returns. Why??? The cleaners need a new vacuum cleaner as there were bits on our floor throughout our stay. The $15 dollar daily car parking charge is also a bit steep.