Ratings based on 1,140 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Edmonton

Lots of old comfort and charm.

Posted 01-May-2016
Pros: Great on the water location. Lots of history with the hotel. Comfortable and interesting rooms. High ceilings and neat little nooks and crannies.
Cons: The hot tub was unfortunately more like a tepid bath. Changing that would help for people that need a bit of a massage and relaxation.
Location: Waterfront. Sailing, Tours. Whale watching. Great restaurants in the neighborhood. Fisherman's wharf. Parliament building.
Very friendly and helpful staff. Not to fond of all the renovation but it is necessary and will look great once it is done. They certainly try to make it as unobtrusive as possible. Compared to other 4 or 5 star hotels nearby its a bit overpriced. Especially the $ 27.00 basic breakfast.
3 out of 5
by A verified traveller from Texas

Needs refurbishing, updating.

Posted 01-May-2016
Outdated clunky windows that rattle with wind. While clean, outdated decor. Distance to hotel amenities far walk. Collecting your car via the valet takes at least 20 minutrs.... Nice hotel, great location but average quality and conveniences.
5 out of 5
by A verified traveller from Alberta

Mini vacation

Posted 27-Apr-2016
We chose Victoria as we were using up some air miles. The weather was warm and sunny. It was a walking vacation and we stayed in the downtown area. The Empress is an historic hotel and is lovely. (We were understanding of the renovations.) Their staff is wonderful.
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for your comments Debbie! I am glad you chose Victoria for your vacation. What a wonderful time to visit. I hope you will visit us again once our renovations are complete. Sincerely, Indu Brar General Manager
5 out of 5
by A verified traveller

The Grand Dam

Posted 23-Apr-2016
Such a beautiful hotel! Going through an exterior renovation but that was not interruptive at all! Staff are extrodinary!
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for sharing. I am glad our contruction didn't disrupt your stay. We are very excited to share the changes in the coming weeks. I hope you will visit us again sometime soon. Sincerely, Indu Brar General Manager
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for sharing. I am glad our contruction didn't disrupt your stay. We are very excited to share the changes in the coming weeks. I hope you will visit us again sometime soon. Sincerely, Indu Brar General Manager
5 out of 5
by A verified traveller

Posted 11-Apr-2016
Exceptional. Staff strive for excellence in their customer interactions and outcomes.
Comment from Hotel Management
11-Apr-2016 by Management Team, Hotel Management
Thank you! So glad to hear that you had a wonderful time. We hope to welcome you back soon. Indu Brar General Manager
4 out of 5
by A verified traveller

Posted 09-Apr-2016
Renovations were taking place so we didn't get to explore the whole hotel. Checking in was a slow process as only one person at the desk. Afternoon tea was fun but expensive. Great location.
Comment from Hotel Management
11-Apr-2016 by Management Team, Hotel Management
Thank you for sharing. I am sorry that the check in process was slow and you did not get to explore the whole hotel. Our renovations will be completed in a couple weeks and we will be fully operational for the summer. I hope you will visit us again. Indu Brar General Manager
1 out of 5
by A verified traveller

Empress

Posted 09-Apr-2016
Terrible stay, totally under construction, noisy, no afternoon tea! Website didn't tell us any of this info and no discount staying in a construction zone!
3 out of 5
by A verified traveller from Seattle, WA

Nice hotel , but very slow printing computer

Posted 08-Apr-2016
The room is clean and the bed was comfortable . The staff is very nice. . The parking is expensive $30/night . There is also construction in hotel that is noisy. I went to print something from the computer they have for guests in lobby and it was terribly old and slow. The Internet is free only if you join Fairmont club.
Comment from Hotel Management
11-Apr-2016 by Indu Brar, General Manager, Hotel Management
Thank you Taphisco. I am glad our staff were friendly and your room was clean and comfortable. I am sorry for the construction noise. We are nearly complete phase 1 of our renovations. I do hope you will visit us again sometime soon.
5 out of 5
by A verified traveller from Elk Grove, CA

Victoria, BC Vacation.

Posted 29-Mar-2016
Pros: The room with the Bose Wave Radio system.
Cons: There was construction going on, but the staff made sure that we did not even notice it was going on at the time
Location: Visit the BC Museum and Imax theater. Murchies Coffes and Teas. and Munros Books.
We had a wonderful time and a great stay at the Empress Hotel in Victoria, BC, Canada. We were treated to the Gold Room and had a great breakfast every day and the consierge assisted us with information and scheduling our dinners in the Hotel at the Bengal Club. We were able to take my cousin and her husband there to dinner. They scheduled us for the High Tea at the Empress for 4 PM and helped us schedule our return flights home on the Alaska Airline. I really liked the Bose Radio system in the room. I had forgotten how good the sound is from the Bose Wave Radio and CD player.
Comment from Hotel Management
05-Apr-2016 by Management Team, Hotel Management
Thank you for sharing Jim. We are happy to see you had a lovely stay and our staff took great care of you. I hope you will visit us again once the renovations are complete.
5 out of 5
by A verified traveller from Seattle

Beautiful Location Absolutely Stunning Fairmont

Posted 25-Mar-2016
Pros: The Staff, Decor, Food, Ambiance and did I mention the Staff AMAZING.
Cons: There was a children's convention and the pool was consumed by children our entire stay. I would suggest an Adult only swim period when possible.
Location: Harbor location; BC Museum, Water Taxi's, Shopping, Beacon Park, Biking, Walking, Eateries it's an ideal location.
This was the most relaxing and wonderful 2 weekend days in Victoria. The Empress was superb in every aspect they went beyond our wildest expectations. My husband travels for a living and even he was impressed!
Comment from Hotel Management
05-Apr-2016 by Management Team, Hotel Management
Thank you Margot. That is a great suggestion about adult swimming hours. I will share it with our executive team. I hope you will visit us again.