Ratings based on 1,108 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from r

Posted 30-Jan-2016
Nice hotel and great staff. Enjoyed the Bengal Lounge!
Comment from Hotel Management
02-Feb-2016 by Management Team, Hotel Management
Dear Ian, Thank you for sharing your comments with us. I am glad you had an enjoyable stay and visit to The Bengal Lounge. We hope to welcome you back sometime soon. Warm regards, Cole Millen Director, Operations
3 out of 5
by A verified traveller from Sonoma County, CA

Wait Until Remodel is Complete

Posted 04-Jan-2016
Pros: The formal dining room and dinner. Fantastic chef.
Cons: Decor throughout (except formal dining & crystal ballroom and Bengal Room). Afternoon tea room was the most in need of a revamp. Tired furnishing.
Location: Best location in downtown Victoria for waterfront, museum, shops & restaurants. We rented a car on our second day to explore further.
The Empress is more than ready for its current remodel to be completed. Great bones, perfectly situated and once it has undergone its facelift, it'll undoubtedly be grand again. The oak dining room and crystal ballroom are classic and beautiful and proved the perfect place for New Year's Eve dinner (delicious) and dancing (festive), but the rest of the hotel felt like a time warp from the 80s - especially the tea room. Sound proofing is antiquated — we awoke in the wee hours to a baby crying in a nearby room three nights in a row, parents were clearly deploying the "let her cry it out" method, until someone finally hammered on their door. Staff were extremely personable, pleasant and helpful. I didn't particularly appreciate being located in a room next door to the "Gold Member" private lounge, tantalized by the aromas of freshly brewed coffee etc that we weren't entitled to - a tad class system-like.
Comment from Hotel Management
19-Jan-2016 by Management Team, Hotel Management
Dear Frances, Thank you for sharing your comments with us. I am glad you enjoyed your stay with us over the holidays. We are all very excited about the renovations underway at our hotel. The Tea Lobby and Empress Room are now under renovations and will reopen with a revitalized look in the spring. I do hope you will visit us again to experience the 'new' Fairmont Empress. Warm regards, Cole Millen Director, Operations
4 out of 5
Recommended
for Couples
by A verified traveller from Ottawa, ON

Elegant, "old world" hotel on the harbour

Posted 02-Dec-2015
Pros: I like the old world feel of the Empress and the friendliness of the staff.
Location: The hotel faces Victoria's beautiful harbour and is close the the provincial legislature. Good dining and shopping is within a short walking distance.
The staff were very friendly and helpful. The hotel is elegantly decorated with antiques and is comfortable. It has a romantic feel. The bathroom for our room was a little small but not unexpected in an older hotel. It's close to major sites, good shopping and dining. Afternoon tea is something to be experienced at least once.
Comment from Hotel Management
02-Dec-2015 by Management Team, Hotel Management
Dear Liz, Thank you for sharing your comments with us. It was so nice to read that you enjoyed your stay and found our staff to be so helpful. I will be sure to share your comments with them. I hope you will have the opportunity to visit us again sometime soon. Warm regards, Cole Millen Director, Operations
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Beautiful hotel and very kind and helpful staff

Posted 30-Nov-2015
Pros: Clean and beautiful. Staff knowledgeable and friendly. It's expensive, but well worth it!
Cons: The mattresses were too soft.
Location: Excellent location and easy walking distance to everything
Lots of activities and always someone to give suggestions or support as needed. I would go back in a minute!
Comment from Hotel Management
01-Dec-2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for sharing your comments with us. It is so nice to hear that you enjoyed your stay and found our staff to be helpful and friendly. Our location is perfect for visiting local attractions. I hope you will have the opportunity to visit us again sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 07-Nov-2015 on Hotels
Everyone was very helpful and friendly.
Comment from Hotel Management
16-Jan-2016 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for sharing your comments with us. I am glad to hear that you found all of our staff to be helpful and friendly. We take great pride in recruiting employees who are dedicated to providing exceptional guest service. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Oct-2015
We had a great stay we loved the empress. It was hour 35 wedding adversay. I wanted to have a memory of that. A great dinner in the Bengal Room.
Comment from Hotel Management
21-Oct-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your comments. I was thrilled to read that you had a lovely 35th anniversary celebrating with us. It was so nice to read that you enjoyed your meal in The Bengal Lounge. I will be sure to share your comments with the team. Warm regards, Don Fennerty
3 out of 5
Recommended
for Couples
by A verified traveller

Comfy beds but overrated for price

Posted 16-Oct-2015
Pros: The bed was very comfortable and the room was clean and spacious.
Cons: We stayed in one of the towers and the room got very hot!
Location: High tea is a must, although a bit expensive for the experience.
The hotel overall was lovely and the true Victorian experience, but I felt as though the price did not warrant the ammenities.
Comment from Hotel Management
19-Oct-2015 by Management Team, Hotel Management
Dear Katie, Thank you for sharing your comments with us. I am happy to hear that you enjoyed your stay. We have just begun a room renovation that includes the installation of air conditioning. I hope you will stay with us again sometime soon. Warm regards, Don Fennerty General Manager
3 out of 5
Recommended
for Couples
by kari s.

Like.

Posted 15-Oct-2015 on Orbitz
I believe the hotel is in a fantastic position. Unfortunately, it is highly overrated for the price compared to the service and is full of tour groups that I am sure are not paying as much as I paid. I still love the old world charm of the hotel and would stay there again.
5 out of 5
Recommended
for Couples
by Elizabeth

Posted 12-Oct-2015 on Hotels
Comment from Hotel Management
19-Dec-2015 by Jocelyn, Hotel Management
Dear Elizabeth, Thank you for taking the time to rate our hotel. I am happy to see that your stay merited 5 stars. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant
3 out of 5
Recommended
for Families
by A verified traveller

closed to downtown but WIFI is charged

Posted 11-Oct-2015 on Hotels
good for (1) closed to downtown (2) special history feeling Note: (1) WIFI is not free, it charged 25 dollars /day if you have no their membership (be careful!!!!!, we are charged and I can't believe it. I can't any charged WIFI hotels in taiwan. but Canada....) (2) The equivalent is not so new, a little historical felling as the hotel :) but good to use.
Comment from Hotel Management
19-Dec-2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for sharing your comments with us. I am glad to hear that you enjoyed our downtown location and history. We do offer complimentary WIFI to our Fairmont President's Club members. If you frequently stay at Fairmont Hotels I would highly recommend that you become a member. I hope you will visit us again the next time you are in Victoria. Warm regards, Jocelyn Paris Administrative Assistant