Ratings based on 1,407 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
The Empress is the Standard. Classic, impressive and worth it.
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel and great location

Posted 18-Apr-2017
We had a marina view that was wonderful. The High Tea was really a fun thing to do. The woman who checked us in was very helpful and friendly. Only disappointment was the lobby was still being renovated. Would loved to have seen the finished product. Loved Victorian structure with updated, more modern room with elegant colors. Nice amenities as well!!! Would definitely stay here again.
Comment from Hotel Management
19-Apr-2017 by General Manager, Hotel Management
Thank you for your lovely review of your recent stay with us. I will ensure your kind comments are shared. We look forward to welcoming you back again soon. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 16-Apr-2017
Heat didn't work so they gave us complimentary breakfast. Refrigerator also didn't work. Didn't offer to move us
Comment from Hotel Management
18-Apr-2017 by General Manager, Hotel Management
I sincerely apologize for the shortcomings you experienced during your stay with us. Your feedback is valuable to us and I will ensure it is shared with our teams. We look forward to welcoming you back in the future. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from OKC, OK

Impressive hotel on the Victoria harbor front.

Posted 07-Apr-2017
Impressive and historic building located on harbor front. Great rate for nice suite. Nice walking routes nearby, and close to excellent dining and shopping options.
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Thank you Bob for the great review of our hotel and location. We look forward to welcoming you again. Sincerely, Indu Brar, General Manager
2out of 5
by A verified traveller

Terrible check in

Posted 05-Apr-2017
We booked our stay on Expedia. We thought we had requested a suite for five people but upon arrival we discovered we had only indicated one person would be staying in the room. The lady at the front desk wanted us to return our Expedia hotel and book two rooms through the hotel for double the price per room because she couldn't find another room next to the room we had through Expedia. We ended up keeping the Expedia room and had plenty of room for four. I thought she was snobby and unhelpful. I also felt it was not a child friendly place to stay. I would not stay with this hotel again. The hotel is also being remodeled and there is hardly anything at the hotel to enjoy.
Comment from Hotel Management
19-Apr-2017 by General Manager, Hotel Management
I sincerely apologize for the issues you encountered upon check in. Our staff strive to provide the very best possible service to our guests and we warmly welcome families and children. Our renovations will be complete in June of this year and we are looking forward to our beautiful new lobby and our pool and health club re opening. We sincerely hope we will have the opportunity to welcome you back once all is complete. Sincerely, Indu Brar, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from sy

The bed sizes.

Posted 05-Apr-2017
I pay for a queen size bed for my room, and I've slept in queen size bed before, so I know what is like. I have a girl sleeping with me, and I don't want the bed to be so small, so that's why we request for a queen size bed, but once I check in and saw the bed, it was definitely not a queen size bed. It was much smaller, so me and my friend were disappointed about that. Other than that, everything is fantastic.
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Thank you for posting your review regarding your stay with us. I apologize that you found our bed small. I have checked with our Executive Housekeeper and confirmed that all of our Queen Beds are the Queen Bed size. I am pleased that you enjoyed all the other aspects of your stay. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Best overall best location ion town.

Posted 04-Apr-2017
Pros: You feel safe in this hotel and happy.
Cons: I think including parking with the hotel fee would be great.
Location: Right next door is the iMax and a museum. Many places to eat in nearby, on Douglass street. But my favorite was just walking around down town.
The hotel and the premises are immaculate. Service is friendly and ready to to assist you. The bed was extremely comfortable making the stay all the more relaxing.
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Thank you Perry for your great comments and feedback. We look forward to seeing you again. Sincerely, Indu Brar, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Beautiful room but overpriced during renovation

Posted 03-Apr-2017
I love the decor from the new renovation in the rooms and I had a stunning view of both the Royal museum and parliament. My room was exceptionally clean and well appointed (as to be expected at a hotel of this calibre). However, I was disappointed that at this price point there was no access to the main lobby, spa, or other facilities that have been synonymous with The Empress experience. When I initially booked my stay through Expedia, I was not aware that the hotel was under renovation. Check-in is hosted in a temporarily enclosed facility that doesn't give the impression of luxury upon arrival. I think if guests do not have full access to the hotel, then the price should have been adjusted accordingly.
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Thank you for your valuable feedback. I sincerely apologize if you were not notified of our ongoing renovations when you made your reservation. We have worked diligently to ensure that all our guests are informed of any possible inconveniences during their stay with us. We are excited that we are very close now with the total completion in June of this year. I hope we will have the opportunity to welcome you back to see the beautiful completion. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Gold Floor

Posted 27-Mar-2017
Superb service, magnificent hotel, pleasant atmosphere
Comment from Hotel Management
30-Mar-2017 by General Manager, Hotel Management
Thank you for your lovely comments regarding our Fairmont Gold team. We look forward to welcoming you again! Sincerely, Indu Brar, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Good but facilities lacking

Posted 25-Mar-2017
Biggest concern was the loud fan that ran all night and the window that was letting in air and was making high pitch noises. This is an old building and it shows even through the newly renovated rooms. During check in we were told that the gym and pool was closed and access would be a block away. However when going to our room we saw a sign that pointed to cardio equipment within the hotel..
Comment from Hotel Management
30-Mar-2017 by General Manager, Hotel Management
Thank you for providing your valuable feedback. I apologize for the noise you encountered. Please always let your Front Desk know that you would like a room move if at all possible and they will do their best to accommodate. Our pool and spa will be open again very soon after the beautiful renovations. We sincerely hope we will have the opportunity to welcome you again when you next visit Victoria. Sincerely, Indu Brar, General Manager