Ratings based on 1,147 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Texas

centrally located, great ambiance, excellent staff

Posted 23-May-2016
Pros: everything
Cons: a little more value for the money (lower pricing on food and bar)
Location: central location, abundance of site to visit and things to do.
classy historic hotel with a staff trained to service the client and they do!
3 out of 5
by A verified traveller from Hong Kong

An expensive average hotel

Posted 18-May-2016
Pros: Classic and traditional
Cons: Provide air-coditioning
Part of the hotel building was under maintenance, we paid a high price for our stay but the condition was not of high standard. The general condition was clean but old. The indication signage was not clear and it was difficult for us to get to the hotel lobby from the carpark. There was no air-conditioning inside the room and we could only use the electric fan, we were very hot on arriving the hotel. With the high charges for room, no free internet, breakfast or free parking were provided. I am disappointed.
4 out of 5
by A verified traveller

Staff was outstanding

Posted 11-May-2016
Location: Perfect location, within walking distance of everything and easy transport to the Butchart and Butterfly Gardens.
Without fail, the staff at the Empress were world class, every single one of them from the front desk, to the bartenders to those cleaning the room. Top notch. The rooms were spacious, decorated beautifully and very clean and comfortable.
3 out of 5
by A verified traveller from Ca

다운타운 중심가

Posted 09-May-2016
고급호텔임에도 불구하고 생수도 한병없었고 슬리퍼도 없어서 그게 아쉬웠다 그리고 벽에 아이비덩쿨도 공사중이라 철거되어서 호텔경관이 부실해보였가
3 out of 5
by A verified traveller from Vancouver

Posted 03-May-2016
Pros: Location and staff.
Cons: Supply bottled water in the room, even 1 bottle per person isn't a big expense and it would make the guests appreciate it much more.
Location: Great location with lots of places and things to see also great amenities.
The price of the rooms is more then I think they are worth but what makes it worse is that they charge you for Wifi and parking, I think if they really have to charge you to park, make it more reasonable and include it with the cost of the room, for a high end establishment like this, to nickel and dime someone brings down the classiness of the hotel.
5 out of 5
by A verified traveller from Edmonton

Lots of old comfort and charm.

Posted 01-May-2016
Pros: Great on the water location. Lots of history with the hotel. Comfortable and interesting rooms. High ceilings and neat little nooks and crannies.
Cons: The hot tub was unfortunately more like a tepid bath. Changing that would help for people that need a bit of a massage and relaxation.
Location: Waterfront. Sailing, Tours. Whale watching. Great restaurants in the neighborhood. Fisherman's wharf. Parliament building.
Very friendly and helpful staff. Not to fond of all the renovation but it is necessary and will look great once it is done. They certainly try to make it as unobtrusive as possible. Compared to other 4 or 5 star hotels nearby its a bit overpriced. Especially the $ 27.00 basic breakfast.
3 out of 5
by A verified traveller from Texas

Needs refurbishing, updating.

Posted 01-May-2016
Outdated clunky windows that rattle with wind. While clean, outdated decor. Distance to hotel amenities far walk. Collecting your car via the valet takes at least 20 minutrs.... Nice hotel, great location but average quality and conveniences.
5 out of 5
by A verified traveller from Alberta

Mini vacation

Posted 27-Apr-2016
We chose Victoria as we were using up some air miles. The weather was warm and sunny. It was a walking vacation and we stayed in the downtown area. The Empress is an historic hotel and is lovely. (We were understanding of the renovations.) Their staff is wonderful.
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for your comments Debbie! I am glad you chose Victoria for your vacation. What a wonderful time to visit. I hope you will visit us again once our renovations are complete. Sincerely, Indu Brar General Manager
5 out of 5
by A verified traveller

The Grand Dam

Posted 23-Apr-2016
Such a beautiful hotel! Going through an exterior renovation but that was not interruptive at all! Staff are extrodinary!
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for sharing. I am glad our contruction didn't disrupt your stay. We are very excited to share the changes in the coming weeks. I hope you will visit us again sometime soon. Sincerely, Indu Brar General Manager
Comment from Hotel Management
29-Apr-2016 by Management Team, Hotel Management
Thank you for sharing. I am glad our contruction didn't disrupt your stay. We are very excited to share the changes in the coming weeks. I hope you will visit us again sometime soon. Sincerely, Indu Brar General Manager
5 out of 5
by A verified traveller

Posted 11-Apr-2016
Exceptional. Staff strive for excellence in their customer interactions and outcomes.
Comment from Hotel Management
11-Apr-2016 by Management Team, Hotel Management
Thank you! So glad to hear that you had a wonderful time. We hope to welcome you back soon. Indu Brar General Manager