A big disappointment.
I made the mistake of booking a top tier (Gold Club) room with a harbour view and concierge service during their most recent renovations. My room was to be ready at 4pm but I waited almost an hour (until just before 5) for my room booked days ago to come available (I was told they were 'inspecting' the room) so sat in the makeshift check-in area. I wasn't told but, because of my Gold Club status, was supposed to check-in on the 1st floor and could have waiting in a comfortable, full-service area for upgrade clients. Instead I sat in a large tent (really) and waited for someone to finally advise when my room was ready.
Once in my room I discovered the TV wasn't working properly but fixed it myself by reseating the cables. My plan was to have a short nap before joining friends for dinner. That's when the grinding/drilling sound started emanating from the ceiling in my room. I attempted to call the concierge a few times but got no answer. I called the front desk and they sent someone to investigate. A staff member showed up shortly after and agreed that the noise was irritating and wouldn't allow me to sleep. He left.
I won't go into more any more detail but should mention the iron provided in the room was broken and poured water over my clothes and the floor. This while I was waiting for the hotel to advise about the noise in the ceiling.
I was moved to another room 2 floors below and facing away from the very view I paid extra to enjoy. Overall, the visit was a disaster.
Comment from Hotel Management
09-Nov-2016 by General Manager, Hotel Management
Thank you Adam for taking the time to review your stay. I am very sorry to hear that you stay was not all it could have been. Your feedback has been forwarded to the appropriate departments for follow up.
Indu Brar, General Manager