Ratings based on 1,347 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Quick getaway

Posted 17-Jan-2017
Arrived not knowing the hotel was undergoing major refurbishment - very limited amenities and choice of rooms, but the staff went out of their way to accommodate my requests - the staff are the best part of any Fairmont experience.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2017
リノベーション後の綺麗なお部屋でした。ただしフロントはまだ仮設でしたので、その点は残念でした。(2017年12月現在) 立地は最高ですし、趣のある素敵なホテルだと思います。
5out of 5
Recommended
for Everyone
by A verified traveller

Outstanding stay

Posted 31-Dec-2016
Pros: About everything
Location: Great location
Great place, great staff and beautiful setting what else can I say
Comment from Hotel Management
03-Jan-2017 by General Manager, Hotel Management
Thank you for your lovely review. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Beautiful Blend of old and new...Stay in Gold!

Posted 31-Dec-2016
Pros: History, location, and the Gold level.
Cons: We would have liked to go before or after renovations, as their top-notch spa and one of their restaurants were closed.
Location: All of the top museums are within blocks, with food and Chinatown closeby. BCTransit makes getting anywhere easy if you don't want to walk.
The historic value of this hotel is second-to-none. We were so pleased with our Harbour View room and could watch the planes and barges come in and out daily. There was a lot of construction as they were in a large renovation project, but the hotel was still gorgeous. It still has the feel and flair of a hundred-year-old building, but the bathrooms are updated and were amazing. There is also not a better location in the city to get to all of the fun and food. The best, and our favorite, part of our package was that we stayed in a Gold room. The extra gold amenities, including the private lounge, made us feel we'd made the right choice. Go do it, if even for a few nights.
Comment from Hotel Management
03-Jan-2017 by General Manager, Hotel Management
Thank you for your great review. I am so pleased you enjoyed your stay on Fairmont Gold. It is truly a wonderful experience. Our complete renovations will be done in June 2017. We look forward to welcoming you back when you next visit Victoria. Sincerely, Indu Brar, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Dec-2016
First the bad: - Front desk receptionist named "Wing" caused a terrible check in experience- and extremely rude and argumentative. - Hotel under Reno causes a bit of inconvenience as you can only enter from a couple entrances (main was closed). Access to part of the hotel closed. - No water bottles in room- even for charge. - paid for city view and ended up with view of gravel roof also under construction. - the receptionist did not explain or ask us about parking so we were left figuring it out the next day after already paying the non guest amount :( The good: - the empress is just a cool hotel and one of the must see things in VIC. - the updated rooms are a nice change for these older type of fairmont hotels. - safe, quiet and convenient location.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to post your review and for your feedback. My apologies for the inconvenience of the renovations. I am so pleased though that you enjoyed our room renovations. We hope to see you again. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Bothell, WA

Beautiful!

Posted 19-Dec-2016
Beautful room with a nice view of the Christmas lights. We received excellent service throughout our stay. We will be back.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Thank you Jodee for your great review and photos. We look forward to welcoming you back when you next visit Victoria! Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Couples
by A verified traveller

Stunning and Spacious Room, Friendly Staff

Posted 19-Dec-2016
Pros: The room was really, really beautiful!
The pool was under construction which was a bit of a bummer for my son but overall just wonderful. The room was stunning and so comfortable and spacious. The staff were marvelous. We loved it! I grew up in Victoria and had never stayed at the Empress. It had a reputation for being over-priced then. I have to say that Fairmont has done wonders with the space.
Comment from Hotel Management
19-Dec-2016 by General Manager, Hotel Management
Thank you for your review. I am so pleased you enjoyed your stay and hope you will join us again once renovations are complete in June 2017. Sincerely, Indu Brar, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller

クリスマスのホテル

Posted 10-Dec-2016
12月上旬に泊まりました。 ロビーは工事中のため仮設でしたが、ホテル内はきれいなツリーがたくさんありました。 部屋は綺麗で改装したばかりのよう。 バスルームは狭いですが、バスタブはありました。 隣りの部屋の声は丸聞こえ、ヒルのよいな虫がいて身体がかゆくなりました。
Comment from Hotel Management
12-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to write. I am pleased that you enjoyed seeing the Festival of Trees while you were with us. We hope to see you again. Sincerely, Indu Brar General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

ビクトリアで一番のホテル!

Posted 05-Dec-2016
ジュニアスイートに泊まりました。 外観は格式あるトラディショナルな雰囲気ですが部屋は割と新しい感じでした。 ジュニアスイートだけあってリビングとベッドルームが分かれていて広々していました。 部屋の窓からは州議事堂が見えて眺めも良かったです。 また、夕食後部屋に戻ると氷が用意されていたり、海外には珍しくスリッパもありました(歯ブラシはありませんでした)。 しいて言えば、部屋の割にバスルームが小さいのが残念です。バスタブなし、シャワーのみです。 バスルームの件を差し引いても100%満足できるホテルでした。
Comment from Hotel Management
07-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to post a review of your stay with us at the Empress. We look forward to welcoming you again. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from US

Iconic hotel....lovely location

Posted 29-Nov-2016
Pros: Besides the convenient and impressive location above the harbor and close to town, the hotel has an enchantment factor
Cons: it's under renovation and we were there during the off season, however, it seems there could be more restaurants available in the hotel
Location: Close to shopping, museums, parliament building, harbor and restaurants and the hotel restaurant has surprisingly good food
Great place for a get away...I love this old hotel, it serves modern needs yet seems like a throwback to days long ago.
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Thank you for your great rating. We love to get feedback from our valued guests. We look forward to seeing you again. Sincerely, Indu Brar General Manager