Beautiful historical home for a week.
My family loves Victoria as I do and this was our first stay at the Empress. We found the staff the cleaning staff and room maintenance personable and friendly. However, the male lobby and doormen were somewhat snobby as they seemed to choose the guests 'worthy' of their attention. We loved the pool and exercise room but the prices for the dining restaurants in house were too extravagant in price for our usage. We dined in Victoria's many downtown offerings. One particular cleaning staff, Eleanor, made my family feel at home. She made my 3 year feel like her own family! Jerry was an attentive evening staff member who offered help anytime he was working. It was my 'treat' to my family to stay there but if you are sensitive to overt snobbery, this will leave you disappointed. Overall, I would stay here next year if Expedia offered a comparable rate. And yes, I would recommend this hotel to everyone as it is a gorgeous Victoria piece of history with luxurious offerings. Many staff are warm and friendly, there are a few uppity staff in the front lobby. I did find all these individuals to be male, not a coincidence I'm sure. The last staff member was male when we checked out at the week's end and he was wonderful thankfully, believe he was of Indian descent. Oh I almost left out my 3 year old's favourite Empress staff, we visited the grounds' 400,000 honey bees at least twice a day and often close to half a dozen times. A great 'home away from home.'