Ratings based on 1,430 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-May-2017
Beswt location. Very neat and clean. Highly recommend.
Comment from Hotel Management
26-May-2017 by General Manager, Hotel Management
Thank you for your lovely comments. We hope to welcome you again soon. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

May 2017

Posted 23-May-2017
Top notch delivery. The lobby had just been finished and still smelled of paint, but was gorgeous! Staff was over the top nice and the weather for this time of year can't be beat when it's sunny (which is was!). It was eneventful from start to finish and sometimes that is exactly what you want.
Comment from Hotel Management
26-May-2017 by General Manager, Hotel Management
Thank you for your lovely comments about our beautiful new lobby with its spectacular chandelier. We hope to see you again! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough, Ontario

Amazing location; staff friendliest experienced

Posted 22-May-2017
Pros: Friendly, very helpful staff that went out of their way to help; amazing customer service; nice and quiet; comfortable room
Cons: Ventilation fan in room was very noisy-ear plugs were needed
Location: Right downtown and at the harbor; any tours we went on started and ended at the hotel; beautiful views
Location right downtown and on the water - perfect for touring; all staff from reception, dining room and housekeeping were the friendliest and most helpful I have ever experienced; Room clean, newly renovated; beautiful historic hotel
Comment from Hotel Management
23-May-2017 by General Manager, Hotel Management
Thank you very much for your valuable feedback. I will ensure that your comment regarding the fan is investigated by our Maintenance Team. I am so pleased to read that our staff made your visit wonderful. We hope to welcome you again in the near future. Sincerely, Indu Brar General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful location on the harbour

Posted 17-May-2017
Pros: Excellent location, friendly staff.
Cons: The cleanliness and attention to detail.
The hotel is in a beautiful location, across the street from the harbour. Unfortunately, our room had recently been renovated so the newly painted door would stick to the frame when entering or leaving the room. In addition, the floor was not cleaned properly and our first day there I found a dried contact lens on the carpet. In the bathroom, one of the three light fixtures did not have a cover. Little things but frustrating when you are expecting a beautiful space.
Comment from Hotel Management
25-May-2017 by General Manager, Hotel Management
Thank you for your feedback regarding your stay with us. I apologize for the shortcomings you experienced in your room and will ensure that these have been followed up with the teams. Please also don't hesitate to bring any of these things to the attention of the Front Desk while you are staying with us. I sincerely hope we will have the opportunity to welcome you back again to stay with us when you next visit Victoria. Sincerely, Indu Brar General Manager
2 out of 5
by A verified traveller from san francisco

Great location,with Snobish hotel staff

Posted 15-May-2017
The hotel is going through certain renovations, hotel check in is in the.back of the building. I was surprised to see there were no porters there to hold the doors for the guests with the luggages. Then the sound proof between the rooms are very poor. I can hear almost every conversation next door. I consider fairmont as a grand hotel with many service staffs around. The room interiors are great and the sound insulation should be improved.
Comment from Hotel Management
16-May-2017 by General Manager, Hotel Management
Thank you for taking the time to provide your feedback. My apologies for the lack of porters to assist with your check in as we strive to ensure that our guests are looked after from the moment of arrival. We have just completed all of our restorations and are very excited that our new, beautiful lobby is open. We sincerely hope we will have the opportunity to welcome you back in the future. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, QC

Posted 08-May-2017
Very nice stay and a very friendly hotel stuff especially the Front Desk Agent Ms. Ding, very helpful lady. Overall very lovely stay and I would recommend this hotel without hesitation.
Comment from Hotel Management
08-May-2017 by General Manager, Hotel Management
Thank you very much for your comments. I will ensure they are shared with our Front Office team. We look forward to the opportunity to welcome you again soon. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from West Point, NY

Fairmont Gold is top notch and worth every penny

Posted 06-May-2017
A perfect getaway from the rest of everyday stuff, the Empress is a enduring gem.
Comment from Hotel Management
08-May-2017 by General Manager, Hotel Management
Thank you for your lovely comments regarding your stay with us. I am so pleased that you had the "perfect getaway". We look forward to seeing you again. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

EXCELLENT VENUE FOR THE BRIDGE TOURNAMENT

Posted 02-May-2017
Pros: TRADITIONAL, OLD ENGLISH ELEGANCE; FABULOUS GROUNDS
Cons: THE REOPENING OF THE SWIMMING AREA.
Location: WE WERE SIGNED UP FOR THE BRIDGE TOURNAMENT SO WE SPENT A GREAT DEAL OF TIME IN THE CONVENTION CENTRE WHICH WAS AN EASY WALK FROM OUR ROOM.
I HAVE ALWAYS LOVED THE EMPRESS. WE HAD BREAKFAST TWICE AND IT WAS EXCELLENT. THE ONLY COMPLAINT WOULD BE THE HIGH COST OF THE AFTERNOON TEA.
Comment from Hotel Management
05-May-2017 by General Manager, Hotel Management
Thank you for posting your feedback. I am so pleased that you enjoyed your stay and our beautiful grounds. I will ensure that your comments regarding breakfast being excellent are shared with our culinary team. We hope to welcome you again when you next visit. Kind regards, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, Alberta

Great spot for a weekend or more stay in Victoria

Posted 26-Apr-2017
Pros: Location, luxurious, & very helpful staff.
Cons: Difficult because they are just finishing off a major renovation and so temporary lobby & check in facilities have been set up.
Location: Great spot for walking to everything downtown Victoria & the inner harbour!
Had a small issue with our check in on our first day but the staff at the Empress found a way to fix the problem and went above & beyond to ensure that we were happy with entire stay. Perfect spot for walking around the inner harbour and checking out all the great restaurants & shopping in Victoria!
Comment from Hotel Management
27-Apr-2017 by General Manager, Hotel Management
Thank you for your great review and valuable feedback. We are very pleased that you enjoyed your stay and look forward to your return! Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Super hotel

Posted 25-Apr-2017
Pros: The location and the staff. The atmosphere is incredible
Location: The location overlooks the harbor and has a beautiful view. We went whale watching and saw a pod of orcas, including a baby!
The staff at this hotel are the top of their profession. Very helpful and a joy to interact with. The rooms are sooo comfortable. The hotel needs a coffee shop if guest need any quick incidentals. A pleasure to stay here.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Thank you very much for your valued feedback and great score. I am so pleased that you were able to take in some of our wonderful sights such as whale watching. We look forward to welcoming you back when you next visit Victoria. Sincerely, Indu Brar, General Manager