Ratings based on 985 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful location

Posted 26-Aug-2015
Old well maintained historical hotel Staff was extremely helpful In providing tourist information.7
Comment from EPC
31-Aug-2015 by Management Team, EPC
Dear Guest, Thank you for sharing your comments with us. It is so nice to hear that our staff took such great care of you and provided you with the information you needed. We have some wonderful staff members who are always more than willing to help. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Beautiful old hotel with lots of atmosphere.

Posted 24-Aug-2015
Pros: The location, the ambiance, the staff.
Cons: there was no air conditioning and the room were facing South, I think. At least they were quite hot in the morning.
Location: Located in beautiful Victoria. With lots of places to walk to. Convenient to the Seattle Ferry.
We were excited to stay at this lovely, classic hotel. The staff were gracious and helpful and the hotel itself was exciting to explore. It is located right on the harbor in the middle of everything. The children we had with us particularly enjoyed the bees!
Comment from EPC
31-Aug-2015 by Management Team, EPC
Dear Guest, Thank you for taking the time to write a review. It was so nice to read that you and your family had such a wonderful time. The honey bees are a great addition and the children really do love the see them at work. They produce a lot of honey that we use in our restaurants. I hope you were able to enjoy the downtown area and see all the sights. It would be our pleasure to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from vancouver BC

Popular hotel walking distance to the attractions

Posted 21-Aug-2015
Empress is very popular and a heritage hotel. When u dream of castles u think of empress with afternoon tea and nice decor. However don't expect more, most of the rooms are dated. It's expensive and there are no free stuff like Internet. Parking cost 30$ per day. Breakfast is pricey and the afternoon tea is overrated. Due to busyness of the hotel they have all their afternoon tea prepared ahead of time covered in plastic which makes the experience less pleasurable. It was a good experience. Been there done that kind of thing
Comment from EPC
31-Aug-2015 by Management Team, EPC
Dear Guest, Thank you for taking the time to write a review. I am sorry to hear of your disappointment with our Afternoon Tea service and your room. We are quite busy during the summer months, serving upwards of 500 people per day. I hope that our team provided you with the exceptional service that we are so well known for. I hope that we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2015
Pros: Location!
Old historic hotel in a great location. We were only there for a night so didn't get to experience all the hotel has to offer. Would recommend a minimum 2 night stay. FYI there is no air conditioning so need to wait for evening breezes to cool off room.
Comment from EPC
31-Aug-2015 by Management Team, EPC
Dear Guest, Thank you for taking the time to write a review. It is so nice to see that you enjoyed the history and location of our hotel. Victoria is best seen on a 2-3 day vacation. There is so much to see and do in our beautiful city with local attractions, restaurants and shopping within minutes of our front door. I do hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from lethbridge

Great location with a fantastic Indian restaurant!

Posted 12-Aug-2015
Lucky we visited on a cool spell this August! The rooms lack air conditioning and windows don't open very far. Terrible view from the side we stayed on (unless you like parks big garages and conference centre roofs), but we didn't pay for the view I guess.
Comment from Hotel Management
15-Aug-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your comments with us. August has been a cooler month for us and the guest rooms have been much more comfortable. We do have a room renovation planned for this fall which will include the installation of air conditioning. I am sorry that you did not have the best view from your room. We are always happy to move you to a room that provides a better if it is available. Please do not hesitate to ask in the future. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
3 out of 5
by A verified traveller

location I great

Posted 11-Aug-2015
Pros: Most the staff were really friendly & the location
Cons: Check in.
Check in was not a good experience, she didn't give the car parking voucher, I had to go back. The rest of the staff were amazing! The room was ok but too small for the price. Location was great. I would not check in that hotel again or recommend it to anyone.
Comment from EPC
13-Aug-2015 by management team, EPC
Dear Guest, Thank you for taking the time to write a review. I'm glad to hear that you thought we have a great location. I'm sorry to hear that your check in experience did not go as smoothly as we would have liked. I'll be sure to share your comments with our Front Office Manager so that she may address it with her team. I hope you enjoyed your time in Victoria and we hope to welcome you back some time soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Couples
by A verified traveller

Getting old and odd

Posted 06-Aug-2015
Location: You are in the centre of everything.
Staff are always wonderful. Public areas are very nice. Room itself appeared to be a collection of random furniture. No air conditioning. Bathroom was ok, but broken toilet tank lid. Disappointed with room based on public space and reputation, as well as price.
Comment from Hotel Management
11-Aug-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your comments with us. It was nice to hear that you were always treated so nicely by our staff and enjoyed our public areas. I am sorry for the deficiencies with your room. We are in the process of planning a room renovation that will include the installation of air conditioning. I do hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Grand, Elegant Hotel Old world charm

Posted 04-Aug-2015
Pros: Old World Charm and the fabulous architecture.
Cons: The only thing I found missing was Diet Dr Pepper. :) Only Coke products available.
Location: Great location. We walked to the harbour, Fisherman's Wharf and down Government St. Found a 7-11 for my Diet Dr Pepper. :)
We had a fabulous time. Would return again anytime. We enjoyed our King Deluxe room. Had Tea, Dinner in the Veranda Restaurant, a lunch and a dinner in the Bengal Room. The best Indian Curry we've had. Great location. Beautiful views, Buses to Butchart gardens available by the curb. Walking distance to everything we wanted. Staff were very polite, so helpful.
Comment from Hotel Management
07-Aug-2015 by Management Team, Hotel Management
Dear Pamela, Thank you for sharing your comments with us. It is so nice to hear that you had a most enjoyable visit. I am happy that you were able to join us for Afternoon Tea, a meal on The Veranda and two meals in The Bengal Lounge. I will be sure to share your comments with our team. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Fabulous!

Posted 03-Aug-2015
Pros: Mentioned earlier
Cons: Maybe less expensive dining for those who can't venture far from the hotel (elderly). Years ago there was a less expensive dining venue downstairs.
Location: Mentioned earlier.
Fabulous experience. Hotel dining room and Bengal Room are not only beautiful, but serve delicious food. Hotel is in the heart of what we wanted to experience: beauty of harbor, close to ferry Coho, shopping at Hudson's Bay, Rogers Chocolates, Irish Linen Store, Munro's Books, Murchies.
Comment from Hotel Management
07-Aug-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your comments with us. It is nice to hear that you had a fabulous experience and enjoyed a meal in The Bengal Lounge. Our location is perfect for walking to local attractions, shops and restaurants. Rogers Chocolates and Munro's Books are a favourite among many of our guests and colleagues. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Aug-2015
The Expedia price we paid was awesome, way less than the rack rate!
Comment from Hotel Management
05-Aug-2015 by Management Team, Hotel Management
Dear Guest, Thank you for sharing your comments with us. It is so nice to hear that you got such a great price through Expedia. We are always happy to offer our Expedia guests the best available price. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager