Ratings based on 1,258 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Iconic hotel!

Posted 29-Sep-2016
Pros: Iconic
Cons: See above
Love the hotel. Room was a bit noisy and could use a new mattress but glad we stayed here
5out of 5
by A verified traveller

great location

Posted 28-Sep-2016
Pros: near everything
Cons: nothing
Location: excellent location
very convienent to everything,helpful staff,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
4out of 5
by A verified traveller from toronto

Wifi is not inculcate with the price we paid

Posted 25-Sep-2016
Pros: People work there are very helpful and friendly
Cons: Wifi should be inculcate and guess with kids should not be at high flours for the safe issue, since there is no protection on the window.
Great location to walk in the area. But widow without any protection for kids is very worry for me. 4 and 6 years old kid at five flours not safe at all.
5out of 5
by A verified traveller

Anniversary

Posted 24-Sep-2016
For the money you expect perfection and they deliver. Gold room is well worth the price
4out of 5
by A verified traveller

Posted 19-Sep-2016
Old established, with history. Half of rooms renovated. We got a room not renovated.
5out of 5
by A verified traveller

Gold level was amazing ! The service was fabulous!

Posted 18-Sep-2016
Gold level was amazing ! The service was fabulous!
5out of 5
by A verified traveller

Excellent location top service

Posted 17-Sep-2016
We went gold, more money but boy it's worth it. 5 star all the way, with a special terrace overlooking the harbour. Great stay.
2out of 5
by A verified traveller from WINNIPEG MANITOBA

OLD HOTEL IN A NICE CITY

Posted 16-Sep-2016
Pros: IT WAS LOCATED IN A BEAUTIFUL CITY NEAR THE WHARFS
THE BUILDING IS REALLY OLD WITH OUT ANY A.C. AND RESTAURANT FACILITIES WERE REALLY LACKING
4out of 5
by A verified traveller

Very nice historic hotel.

Posted 15-Sep-2016
Pros: Location, bar, restaurant.
Cons: The bathrooms could be updated.
Location: Right across from the harbor. Butchart Gardens is a short drive away.
The hotel was very nice and elegant. The rooms, to be expected, are on the small side as are the bathrooms. However, very comfortable with a very friendly staff. The views were extraordinary.
5out of 5
by A verified traveller from Seattle

Beautiful hotel in a great location

Posted 14-Sep-2016
We visited Victoria BC for a special occasion and chose the Fairnont based on past positive experiences at related properties. The staff were friendly and helpful, and they upgraded our room to help us celebrate. The room was one of the modern ones with air conditioning. It was clean and quiet and the housekeeping staff were great. The hotel was close to everything and we thoroughly enjoyed our visit!