Ratings based on 1,369 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Surrey BC

Elegant hotel with outstanding customer service.

Posted 25-Feb-2017
Everything about this hotel was amazing. The staff went above and beyond to make our stay perfect. They even bumped us up to a king size bed at no extra charge which was very comfy. Rich history and right on the harbour front this hotel will take you back in time and make a stay in Victoria seem royal.
5out of 5
Recommended
for Everyone
by A verified traveller

The Empress gets a facelfit

Posted 21-Feb-2017
Pros: Rooms are wonderful. Bartenders at the Q-bar. Tea servers. Attentive management.
Cons: Re-open the Bengal Lounge. Include wifi in all room prices. Check in desk is very inconvenient during renovation.
Location: The Empress is the best located hotel in Victoria.
I write about my experience at the Empress as she is in the middle of a grand renovation. The renovation is having quite an impact, but the old damme has grand bones underneath and will probably emerge even more beautiful than before. At this time the spa and pool are completely closed. The staff have done their best, setting up a tiny one-room "fitness center" in the interim, but it will not satisfy dedicated exercise enthusiasts. Sadly, my personal favorite, the Bengal Lounge, is also no more. The new Q-bar has a nice view of the harbor, but it doesn't have the character of the old lounge. The rooms are wonderful, and when they face the harbor even more special. The staff is wonderfully attentive. After some initial hiccups during my stay, I left a not-so-nice check-in review on Expedia. The hotel manager contacted me an hour later and offered me some lovely perq's as compensation. High tea is a delight, but wildly over-priced now. It is still very popular.
3out of 5
by A verified traveller from Rathnam

Too much construction and renovation

Posted 21-Feb-2017
Quite inconvenient, high tea was overpriced . no fitness room , looks quite run down , there are better options in Victoria for the same price .
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2017
The only negative was that there was constant confusion over using a debit card for incidentals. Several different people asked us why there wasn't a credit card on file. Someone even called our hotel room around 9:30pm asking us about it and we had to go down to the lobby only to show them the receipt for our debit card. I feel like there could have been better communication about this. Other than that it was the best hotel we ever stayed at!
5out of 5
Recommended
for Families
by A verified traveller from Vancouver BC

First Trip with a 5 month old!

Posted 18-Feb-2017
Pros: the beds are so comfortable!
Cons: WIfi should be included in the room. Most budget hotels world wide offer free wifi, why an expensive hotel in Victoriawould charge I cannot understand
Location: lots of great places to walk
Our first trip as a family with our 5-month son, we were welcomed by the Empress first by giving us an upgrade to a junior King Suite. So helpful with a little baby who has a much earlier bedtime than us. Allowed us to really enjoy the room while our baby slept the night away. Perfect location, for years in fact since i was 12 years old I wanted to stay at the Empress and I finally did. bucket list check!!!
3out of 5
Recommended
for Everyone
by A verified traveller

Pool n fitness center, lobby undergoing renovation

Posted 16-Feb-2017
You have to go to another hotel to go to a pool n fitness center.
4out of 5
Recommended
for Everyone
by A verified traveller

Old world charm, modern upgrades

Posted 13-Feb-2017
The Empress is going through major changes. While keeping the look of the 1908 hotel the rooms are now adorned with all the expected modern conveniences. One thing Expedia does not tell you is the location of the lobby, which is now in a temporary location, is not the easiest thing to find on a winter day. The staff were great and very accommodating during their time of change. The hotel location, right downtown, is perfect and provides easy access to Victoria.
Comment from Hotel Management
14-Feb-2017 by General Manager, Hotel Management
Thank you for posting your review and for your valuable feedback. I apologize that you were not alerted regarding our temporary lobby. We are getting close to reopening our lobby which will look absolutely stunning. We sincerely look forward to your return. Kind regards, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Coquitlam BC

Fantastic Hotel, Great location!

Posted 07-Feb-2017
Pros: Fantastic Customer Service from all employees at the Fairmont.
Cons: Wifi should be included complimentary instead of having to pay for it separately.
Location: Great location, close to all the tourist attractions, shopping, various restaurants & transit.
We enjoyed a wonderful weekend at the Fairmont - Fantastic Customer Service from ALL Fairmont employees (wouldn't expect anything less), Great Location to the BC Legislature, Shopping & various restaurants. Also we decided not to drive from Vancouver due to the heavy snow therefore the Hotel is very transit accessible.
Comment from Hotel Management
14-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to post your review and for your great feedback. I am so pleased to read that you had fantastic customer service from all of our staff. We strive to provide the best guest service possible. We look forward to seeing you again when you next visit Victoria. Sincerely, Indu Brar, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Quick getaway

Posted 17-Jan-2017
Arrived not knowing the hotel was undergoing major refurbishment - very limited amenities and choice of rooms, but the staff went out of their way to accommodate my requests - the staff are the best part of any Fairmont experience.
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
I apologize that you were not notified of our current renovations. This information is provided in all of our confirmations and pre-arrival correspondence. I sincerely appreciate your lovely comments regarding our staff. Sincerely, Indu Brar, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2017
リノベーション後の綺麗なお部屋でした。ただしフロントはまだ仮設でしたので、その点は残念でした。(2017年12月現在) 立地は最高ですし、趣のある素敵なホテルだと思います。
Comment from Hotel Management
19-Jan-2017 by General Manager, Hotel Management
Thank you for taking the time to post your review. Our temporary lobby will be moved back to our beautiful newly renovated lobby location in June of this year. We look forward to seeing you again. Sincerely, Indu Brar, General Manager