Great location and fantastic service
I stayed 7 nights and the hotel has some great pluses. Most importantly, the location cannot be beat. It is centrally located and within walking distance of Buckingham Palace, Big Ben, Trafalgar Square, St. James Park, and the Churchill War Rooms. It is also very close to the British Museum, Hyde Park, Harrod's and Selfridges, as well as many good restaurants. Other pluses include a spacious and immaculate room, a very, very comfortable bed, really good water pressure in the bathroom, plenty of shelf space in the bathroom, and unbelievable top notch service. The Concierge team, especially Binoy and Connie,were spectacular and they arranged for all our dinner reservations, gave us directions, answered all our questions, and were super helpful. The entire hotel staff makes goes out of its to satisfy your every request. There were only a few minor downsides, which are hardly worth mentioning, but the air conditioning and heating control was difficult to use, there could have been a couple more electrical outlets strategically placed, the T.V. was a little small and at an angle to the bed, the waste paper baskets were tiny and had covers on them which made them difficult to use, and the hotel laundry service is outrageously expensive. Notwithstanding these minor issues, all in all, this is a top notch hotel, and I would not hesitate to recommend staying there.