Exterior

Reviews of Sandman Hotel Victoria

3 out of 5
Sandman Hotel Victoria
2852 Douglas St, Victoria, BC

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anjali, Manager on 17 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your rating. We are displeased to notice that your stay with us was mediocre; should you need to discuss this further, please feel free to contact the Hotel directly. Regards, Anjali

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was nice and the facilities were what was needed for a quick stay.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you Amanda! We are so pleased you were able to enjoy the pool! We hope you come back again soon! Kind regards, Amy Leonard

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and pool was perfect for kids
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you Michelle for your 4 star review! We are so pleased you enjoyed our facilities. We are so glad the kids took advantage of the pool too! Thanks again, Amy Leonard

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience, didn't like that $150 security deposit not credited back to card upon checkout as I was told, does not take 5 business days to credit back. Could use more than 2 chairs in pool area! Staff was pleasant and nice.
Stayed 3 nights in Apr 2024
Response from Anjali, Manager on 14 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. The release of the pre-auth hold often takes 4-5 business days, depending on the bank. We are pleased that your experience was pleasant, and we look forward to welcoming you again soon. Regards, Anjali

10/10 Excellent

Kasandra

Liked: Amenities
the staff and the pool
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 13 Apr 2024
We appreciate your feedback and staying at the Sandman Hotel Victoria. We are glad to hear that you had fun in the pool; our team takes great pride in looking after our guests. We hope to welcome you again soon. Regards, Anjali

8/10 Good

Dale

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy check in, very nice room.
Stayed 3 nights in Apr 2024
Response from Anjali, Manager on 12 Apr 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your comments. We have individuals on our team that love taking care of our guests, and we hope to see you again soon. Regards, Anjali

4/10 Poor

Seble

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room smell musty. The carpet is messy and dirty. Needs deep cleaning.
Stayed 4 nights in Mar 2024
Response from Anjali, Manager on 7 Apr 2024
We are extremely disheartened to learn about your unpleasant stay with us, and thank you for your comments. Should you need to discuss this further, please contact the hotel directly. Regards, Anjali

10/10 Excellent

kyel

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities and staff
Stayed 1 night in Apr 2024
Response from Anjali, Manager on 3 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services. We look forward to seeing you again. Regards, Anjali

4/10 Poor

Fraulein

Travelled with family and small children
Not satisfied with the service.
Stayed 2 nights in Mar 2024
Response from Anjali, Manager on 2 Apr 2024
Thank you for staying with us at the Sandman Hotel Victoria. We are displeased to read that your stay with us was unpleasant. We appreciate that we had the chance to connect on this earlier today, and hope that we have an opportunity to serve you again. Regards, Anjali

10/10 Excellent

Ariza

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Anjali, Manager on 1 Apr 2024
Thank you for staying with us at Sandman Hotel Victoria and providing a 5 star rating. We are glad to hear you appreciated the property and our services, and we hope to see you again soon. Regards, Anjali

8/10 Good

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Will come back again
Stayed 4 nights in Mar 2024
Response from Anjali, Manager on 1 Apr 2024
We value your feedback and are appreciative that you chose to stay with us at the Sandman Hotel Victoria. Your positive feedback about the property and our services makes us very happy, and we hope to have the opportunity to see you again soon. Regards, Anjali

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness
For a one night stay with pool and hot tub being close to downtown Victoria, it is a great option. I would not stay more than 2-3 nights as it offered the basics as a hotel. I am happy we booked the kitchenette room just to have some extra space for a group of 4 people. They can definitely improve on the toiletries they offer if it is a larger group of 4; and also ensure there are plenty of towels.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you so much for your review and for taking the time to let us know where we can improve. We hope you will stay again in the future. Thanks again, Amy Leonard

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact there is good food close by and it has easy access.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you Tom for your 5 star review! We are so pleased you enjoyed your stay and the restaurants close by. We hope you will stay with us again. Kind regards, Amy Leonard

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you so much for your 5 star review, Zach! We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 Excellent

Terry

Travelled with family and small children
Very friendly and helpful staff,great location for everything
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Hi Terry! Thank you so much for your 5 star review. We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 Excellent

Suzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, knowledgeable and helpful. I lost my wallet and they worked with me so I would be able to check in. Rooms are nice and clean.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you so much Suzy for your 5 star review! I am so glad you enjoyed your stay and hope to welcome you back again! Thanks, Amy Leonard

8/10 Good

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nicely decorated. I wish Denny's had opened at 6.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you so much for your review! We are so glad you enjoyed your stay. Also, we are planning on opening Denny's earlier too. You should see that in the next few months! Thanks again, Amy Leonard

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Thank you so much for your 5 star review, Terra! We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

6/10 Okay

Manjot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for your 5 star review, Manjot. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the unhoused hanging around but I realize that is everywhere
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for your 5 star review, Cheryl. We are so glad you enjoyed your stay in the hotel and hope we made you feel welcome and safe. Thanks again, Amy Leonard

8/10 Good

Aaron

Stayed 2 nights in Mar 2024
Response from Anjali, Manager on 7 Apr 2024
We are appreciative of your decision to stay at the Sandman Hotel Victoria and for leaving us a favorable review. We hope to see you again soon. Regards, Anjali

10/10 Excellent

Tongli

Liked: Cleanliness, staff & service, property conditions & facilities
Everything looks good.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for your 5 star review, Tongli. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for your 5 star review, Leonardo. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 Excellent

Andrew, Nanaimo

Stayed 1 night in Mar 2024
Response from Anjali, Manager on 7 Apr 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services and look forward to seeing you again soon. Regards, Anjali

4/10 Poor

ALEX

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did Expedia for a night. I decided to stay an extra night so I did Expedia for the next night before checkout. Went down to ask and all was good. Then a few hours later I got charged again by the hotel. They said they will reimburse. But it would take 8 to 10 business days. Shouldn’t have been done in the first place.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Hi Alex, I am so sorry this happened to you and a lack of communication on our end. Your preauthorization has been released. It does take a few day for your bank to release this. Again, I am so sorry for the inconvenience and hope the rest of your stay was restful. Kind regards, Amy Leonard

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you so much for your 5 star review, Alex! We are so pleased you enjoyed your stay and we hope to welcome you back in the near future. Thanks again, Amy Leonard

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About a 40 minute walk to downtown. Safe during the day, wouldn't walk at night. Clean hotel. Renovated recently awesome shower.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you so much for your 5 star review, Jackie! We are so glad you enjoyed your stay and I hope to welcome you back again sometime soon! Till next time, Amy Leonard

10/10 Excellent

Colleen

Travelled with family
Clean
Stayed 1 night in Mar 2024
Response from Anjali, Manager on 16 Mar 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing a 5 star rating. We value your business and look forward to welcoming you again soon. Regards, Anjali

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff very friendly
Stayed 1 night in Mar 2024
Response from Anjali, Manager on 10 Mar 2024
Thank you for choosing the Sandman Hotel and sharing your comments. We are so pleased to learn that you had a delightful stay with us and we look forward to welcoming you again soon. Regards, Anjali

8/10 Good

F Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to have additional chair in room... Use it to read, or watch TV. Using the chair from the desk is annoying
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you so much for your review! It is feedback like this that gives us the opportunity to know what would work better for guests. Thanks again, Amy Leonard

6/10 Okay

Jasmine

Travelled with family
Liked: Amenities
When we came to check in there was no one in the lobby, for about 20 mins we waited for the front desk staff to come back for check in. It was a little weird and eerie. We had a room with a kitchenette and the next day we looked through the cupboards to find out where everything was to prepare a meal, and my husband opened the cupboard above the microwave and the was a pizza box with a slice of pizza in it. We did let the front desk attendant know. Apologies were given. The fitness room could use a little TLC, the bike squeaked with every peddle and it wasnt the most ideally ventilated room for working out. The pool is very cold and doesn't really look like the photos. All in all, the room was good other than the previous person pizza, and the parking was good and very central to downtown. However, I think we will look for a different accomodation on our next trip for the pool and fitness facility to be a bit better.
Stayed 2 nights in Feb 2024
Response from Anjali, Manager on 29 Feb 2024
Hello Jasmine, Thank you for choosing the Sandman Hotel Victoria and sharing your comments. We are extremely apologetic to learn about your distasteful experience during your recent stay with us. We will be connecting you on the aforementioned. Alternatively, you may contact the hotel directly should you need to discuss this further. Regards, Anjali

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff , and great king bed suites that sleep 4 .
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Thank you so much for your 5 star review, Travis! We are so pleased you enjoyed our hotel and hope you will stay with us in the near future.

10/10 Excellent

Elizabeth, Kitimat

Stayed 6 nights in Feb 2024
Response from General Manager on 20 Mar 2024
Thank you Elizabeth for your 5 star review. We hope to welcome you back again soon! Kind regards, Amy Leonard

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel night safe were super helpful and accommodating to our l middle of the night arrival and super friendly. Great hotel experience for my children and I. thank you!
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you so much for your review! We are so pleased you enjoyed our stay and hope to welcome you back in the near future. Thanks again, Amy Leonard

8/10 Good

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Anjali, Manager on 24 Feb 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your rating. We are pleased to learn that you enjoyed your stay with us, and look forward to seeing you soon. Regards, Anjali

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you so much for your review! We are so pleased you enjoyed our stay and hope to welcome you back in the near future. Thanks again, Amy Leonard

8/10 Good

al

Travelled with partner
Liked: Staff & service, amenities
again no working hot tub.
Stayed 1 night in Feb 2024
Response from Anjali, Manager on 23 Feb 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your feedback. We do hope that we have an opportunity to serve you again. Regards, Anjali

6/10 Okay

Tait

Business traveller, Travelled with partner
Liked: Amenities
Affordable spot but the room was a tad musty.
Stayed 1 night in Feb 2024
Response from Anjali, Manager on 23 Feb 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your comments. We apologize that we fell short in our service to you. We do hope that we have an opportunity to serve you again. Regards, Anjali

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Anjali, Manager on 23 Feb 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your rating; we are sorry to learn that your stay with us was mediocre. We do hope that we have an opportunity to serve you again. Regards, Anjali

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anjali, Manager on 23 Feb 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your rating; we are pleased to learn that you enjoyed your stay with us. Regards, Anjali

6/10 Okay

Angela Kathleen

Travelled with family
Disliked: Amenities, property conditions & facilities
Hot tub was out of service. Dennys was closed for food. Hotel outdated.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for your review, Angela. I am so sorry that both Denny's and the Hot tub were closed while you were here. Our hot tub will be up and running very soon. I am so sorry for the inconvenience and hope you will give us another try in the future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you so much for your 5 star review, Norman! We are so pleased you enjoyed your stay and hope to welcome you back again soon! Thanks again, Amy Leonard

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have cancelled if that was an option when we entered the lobby of hotel. Stains and food on the furniture and walls in lobby. Hotel room had dirt and food on walls and doors. Pool had the ceiling coming down with water leaking into hot tub which was disgusting, also looked like black mold on the tiles around the pool. Will not be staying here again. Needs a renovation!
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you so much for your review, Jennifer. I am so sorry to hear about your stay and would love the opportunity to hear more. Kind regards, Amy Leonard

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, great service. We had to leave a day early because of family problems, they refunded us half of one night when they didn’t have to. We’ll definitely be back !
Stayed 2 nights in Jan 2024
Response from Anjali on 25 Jan 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your review. We are so pleased to learn that your stay with us was pleasant, and we look forward to seeing you again soon. Regards, Anjali

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at the front desk was very friendly, very accommodating to us when trying to plan getting us a taxi for a certain time.
Stayed 1 night in Jan 2024
Response from Anjali on 25 Jan 2024
Thank you for choosing to stay with us at the Sandman Victoria and sharing your comments. Our staff is comprised of individuals who love looking after our guests, and we look forward to seeing you again soon. Regards, Anjali

8/10 Good

Ana

Excellent hotel
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you so much for your review! We are so pleased you enjoyed your stay. We hope to welcome you back in the future. Thanks again, Amy Leonard

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was quick service,friendly staff
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you so much for your review! We are so pleased you enjoyed your stay. We hope to welcome you back in the future. Thanks again, Amy Leonard

10/10 Excellent

Sara

Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you so much for your 5 star review, Sara! We are so pleased you enjoyed your stay and hope to welcome you back in the future. Thanks again, Amy Leonard

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Thank you so much for your 5 star review! We are so pleased you enjoyed your stay and hope to see you again soon. Kind regards, Amy Leonard

10/10 Excellent

Steven

Stayed 4 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Thank you so much for your 5 star review! We are so pleased you enjoyed your stay and hope to see you again soon. Kind regards, Amy Leonard