Ratings based on 1,491 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 28-Sep-2016
Très bien situé. Près du parlement. On peut marcher sur une jetée.
5out of 5
by A verified traveller

Great location close to downtown Victoria

Posted 26-Sep-2016
We were very surprised to be in a suite instead of a single room . What a treAt . Also the shuttle service was great too .
5out of 5
by A verified traveller

Excellent location within minutes of harbour.

Posted 23-Sep-2016
Excellent location for this traditional hotel with polite and diligent service. Expensive but you are getting a top atmosphere. Quiet neighbourhood despite being steps from MAJOR tourist attractions..
5out of 5
by A verified traveller from Sacramento, CA

Wonderful Hotel

Posted 19-Sep-2016
Pros: Location, rooms, pool, sauna, hot tub, shuffleboard and pool table
Location: Close to wharf and Government St, Empress Hotel
We were upgraded to a studio suite and it was so comfortable and spacious. The layout was user friendly with kitchen livingroom and behind a wall were the bedroom and bathroom. The areas were pleasing to the eye and looked first class. We stayed 2 nites and I wish we could have stayed longer. It was walking distance to everything and the restaurant food was very good. The front desk was excellent and even mailed me an item I left behind.
5out of 5
by A verified traveller

Great location

Posted 18-Sep-2016
Super staff, great location and excellent value. The bed was very comfortable!
4out of 5
by A verified traveller

観光名所に至近距離で便利

Posted 09-Sep-2016
議事堂やフェアモントエンプレスに徒歩圏でとても便利なホテル。手入れの行き届いた、とても美しいホテルです。従業員もフレンドリーで快適に過ごせました。
4out of 5
by A verified traveller from Toyama

快適に過ごせます

Posted 01-Sep-2016
決して近代的なホテルではないが、きちんと手入れされており、不快に感じることはない。従業員も親切に対応してくれる。ただ、低層階の場合、景色は期待できない。
4out of 5
by A verified traveller

Personnel were great and always trying to help.

Posted 27-Aug-2016
Location could not have been better. Gave us an upgraded room.
4out of 5
by A verified traveller from Arizona

Great location

Posted 27-Aug-2016
Pros: ALL the staff that we were in contact with were over the top helpful and very nice. The grounds were beautiful.
Cons: Cleanliness in the rooms. Chipped paint, and tile in the bathroom. Outdated décor. Two comfortable chairs to sit in. Looked worn out.
Location: Loved the location to downtown.
Unfortunately we were very disappointed in our room. It was not very clean and some of the furnishings are looking worn. The bed skirt was torn in many places. You are paying a premium to stay in the downtown area, expected it to be much nicer. It was really nice to be able to walk to everything we wanted to do, that was a plus. Would not stay there again or recommend it. The room was very tight to move around in.
4out of 5
by A verified traveller from Sherwood Park, Alberta

Nice hotel that was close to Downtown Victoria

Posted 27-Aug-2016
Pros: Close to Downtown Victoria, quiet, and clean.
Cons: Air conditioning for the rooms. The weather was very hot the days we were in Victoria which made the room very, very warm and uncomfortable to sleep
Location: Ideal location for being Downtown and within walking distance to most things.
We had a suite and had more than enough room. The room was very clean and quiet.