Ratings based on 1,412 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from v


Posted 29-May-2016
The location of the hotel is perfect! It is walking distance to the parliament, BC museum, The Empress hotel and Chinatown. The hotel is lovely! We were able to cook in our hotel room. I definitely recommend this hotel!
5out of 5
by A verified traveller from Carvel, AB

Very nice hotel close to downtown.

Posted 24-May-2016
Excellent hotel. The staff at the front desk were extremely helpful in answering all of our questions as well as giving us assistance in booking an excursion. The hotel has a shuttle service to areas within 10 blocks which was very useful. The rooms were very clean and the bed was very comfortable! Loved the quiet location as well as the close proximity to everything. I would definitely return to this hotel!
5out of 5
by A verified traveller from 대전

관광하기 좋은 호텔

Posted 15-May-2016
걸어서 1분 거리에 주의사당이 있고 그 근처로 이너하버와 다운타운이 있어서 밤늦게까지 빅토리아의 야경을 볼 수 있다. 아침 일찍 비행기가 있는데 호텔로 공항 셔틀이 오기 때문에
4out of 5
by A verified traveller

excellent location

Posted 14-May-2016
Walking distance to inner harbour. Only downside was no air conditioning but they supplied us with a fan
5out of 5
by A verified traveller from Missouri

Friendly, clean, very good condition

Posted 11-May-2016
Pros: Very well furnished room and the friendly front desk clerks.
Cons: The room may have had slightly too much furniture with the beds, chairs and sofa.
Location: Parliament one block away, ferries within a couple of blocks, Spaghetti Factory two blocks away, history museum two blocks away.
Friendly greeting, room was more than expected with a kitchen, two beds in separate rooms, bathroom that was in great condition and clean. I was very pleased with the overall cleanliness and comfort. There was a wall separating the two sleeping areas, but there was no doorway. Some privacy provided by the wall, but it is not intended to be two separate bedrooms. The kitchen was very clean and adequate to cook a complete meal and had a full size refrigerator. It was only one block from the water, but another hotel blocks any view of the bay. We were not expecting a view so that was not a problem. We did not eat at the on site restaurant, but it looked very clean and the posted meal costs were priced competitively. I would definitely stay here again.
4out of 5
by A verified traveller from Prince George, BC

Posted 07-May-2016
Pros: Location, quiet.
Cons: The housekeeping, they did not clean our room, as supposed to do, garbage stay in our coffee table, our coffee cups, dirty.
Front desk staff, excellent.They were so helpful. I was disappointed with the housekeeping they did not clean well our room. But overall I love this hotel.
5out of 5
by A verified traveller from Livermore, California

Great location, great experience

Posted 05-May-2016
Pros: We liked everything about it, but particularly liked that they had the option to upgrade to a suite with living room and kitchen for a just a bit more
Cons: The only thing I can think of is that it would have been nice to have had paper towels in the kitchen.
Location: The location was perfect, a block from the harbor, short walk to downtown, grocery store within walking distance, a liquor store across the street.
Hotel staff was friendly, helpful and knowledgable, hotel was clean and quiet and the grounds were nicely kept. While it was not a luxury hotel, it was very comfortable, well run, well maintained and had a homey feeling. The location was perfect, we could walk most everywhere we wanted to go and we never had to wait more than a few minutes when we wanted to use the free hotel shuttle. We could hear the clippity clop of the horse drawn carriages going down the street from our balcony as they went to and from their station morning and evening, giving it a quaint feeling. Though we only ate in the hotel one as there were so many nearby places we wanted to try, the food was good and the waitress was friendly and helpful with answering our questions about local sightseeing. The staff in the gift shop were also vey helpful about answering questions and ready to help with reservations for local activities. We really enjoyed our stay!
5out of 5
by A verified traveller from Maui, Hawaii

Excellent! Love this hotel and its great service!

Posted 22-Apr-2016
Pros: The location and respectful, helpful staff.
Cons: Airport shuttle.
Location: Stroll around Victoria downtown, visit beautiful Butchart Gardens.
This is the second time we've stayed there and will again next year. The staff is consistently helpful, respectful, and attentive - and that includes the front desk, van drivers, security and house keeping. It's a great location you simply walk one block to get to the harbor front area and if you need a ride into quaint Victoria downtown, the hotel's courtesy van will take you. When you're done, call the hotel and their polite staff will come and pick you up. The room is large and the hotel has an indoor pool, a game room and a laundry room. We recommend this hotel highly.
4out of 5
by A verified traveller

Very homey hotel

Posted 17-Apr-2016
Despite the age of the hotel, my experience here was on par, if not better than any of the newer and more expensive hotels I have stayed at. The staff is very friendly and helpful. The indoor pool was very clean as well. Would definitely recommend staying here.
5out of 5
by A verified traveller from portland,or

Great hotel!

Posted 14-Apr-2016
We really enjoyed our stay. Everyone was courteous and helpful. Our room was upgraded to a 1BR suite which was nice and had everything we needed. Indoor pool was warm and hot tub was clean. Nice central location, very walkable. We loved being so close to the beautiful parliament building. Not super impressed with the restaurant, but to be fair, we only had breakfast once and we are pretty particular about good food. My husband forgot his fit bit in a hotel robe pocket and when we called 2 days after checkout they were able to find it and covered the $15 to ship it to us. Overall, a wonderful experience, highly recommended!