Nice hotel. Reasonable stay and facilities.
Hotel is within 5 mins walking distance from Clipper docks. They can even come to pick/drop in shuttle. The hotel is also within walking distance to Empress, downtown shopping district, China town, etc. Overall great location, although no view of harbor.
The hotel service is very good. Staff is friendly. Room is clean. Kitchen has basic facilities - couple of utensils, few bowls, plates, cutlery, etc. No dishwasher - so you need to wash everything yourself. We had to get sugar and other basic stuff from the store (grocery store is 5-6 blocks away).
Bed was reasonable, not very comfortable. But cant expect a Westin style mattress either. Sofa-bed was good enough for kids.
Shuttle service is great. They drop/pick you up from most surrounding places. Pool is good. Basic gym (treadmill, elliptical, bicycle).
The game room was great to entertain kids. You can even take board games/cards to your room.
Only reason for 4 stars is because of chipped tub and sink in bathroom...not that it affects the stay in any way. It only reflects the upkeep of the hotel/rooms.