Ratings based on 2,918 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Great location. Modern digital amenities.

Posted 10-Aug-2017
Pros: Location is the best.
We loved staying there for 4 nights. Every thing about the room is very good. The service is fantastic. Loved the digital controls that controls the lights , the curtains , the temperature etc. I highly recommend staying here. The restaurant scene is great. All walking distance.
Comment from Hotel Management
10-Aug-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver canada

Posted 24-Jul-2017
Great clean nice hotel. Near Victoria station and lots of pubs. Great place to walk around and look at the city.
Comment from Hotel Management
27-Jul-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Jori Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jul-2017
Overall nice... room was clean... great shower, horrible a/c made uncomfortable on a warm day.
Comment from Hotel Management
24-Jul-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I sincerely do apologize for the inconvenience caused due to the AC. I hope to have the opportunity to welcome you back again soon. Kind regards,
1 out of 5
by A verified traveller

Avoid at all costs

Posted 21-Jul-2017
I have stayed now several times in this hotel and it is definitely the last time: outdated rooms, poor cleanliness standard, noisy room (room 134 - a suite) on the street with limiyed isolation, bedding not comfortable etc...Personnel is doing the minimum, ie being polite, no real passion. I think this hotel is popular for large groups.
Comment from Hotel Management
24-Jul-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I sincerely do apologize for the poor cleaning standards and the noisy room. I hope to have the opportunity to welcome you back again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in London next to Victoria Station

Posted 17-Jul-2017
Excellent service and restaurant. Wonderful modern rooms
Comment from Hotel Management
18-Jul-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Victoria BC

lovely tech hotel

Posted 05-Jul-2017
Once we figured out the control panel ( not high tech person) in our room to operate everything it was the perfect place for us location walking distance to major tourist attractions Westminister Abbey in one direction, Victoria & Albert museum in the other also close to Victoria train station. Located on quiet street with variety of eateries
Comment from Hotel Management
07-Jul-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Debbie Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Nice location

Posted 27-May-2017
Pros: Everything...highly recommend! We flew in, dragged suitcases through the train, but otherwise cabbies are a bit expensive from Heathrow.
Cons: Ice machine on the 9th floor. Although, there is a decent little ice machine right outside of the elevator on the 7th floor)..so was no problem
Location: Location to major attractions..excellent! Hotel a little pricy but worth it as you are close to everything!
First, we had a nice room on the 9th floor with decent view out window. Second, it was clean and modern. We like many of the staff (especially Patricia (not sure her title) and Christian, with the front desk. The food at the restaurant was wonderful. The breakfast (added price) was awesome! You are less than two blocks from Victoria Station (underground, trains, buses hub). Lots of other restaurants and shops near by. Fast food, delis and small shopsand deli's at Victoria Station. Also, we used Oyster passes...and they were great for transportation and can be purchased at Victoria Station or airport. About 3 blocks from Buckingham palace and Westminster Abbey was a 15 minute walk...as well as many attractions. Strongly suggest going to Hampton Court Palace...was our favorite...but need to take 1/2 bus to get there (with one transfer). City is crowded, lots of security everywhere. We did find it an extremely busy city.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Nancy Thank you for taking the time to give us feedback about your stay. I am pleased to read the great comments about Patricia and Christian. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveller

Nice hotel close to city center

Posted 26-May-2017
Pros: Location
Location: Victoria station
Excellent location. Clean room. Good breakfast.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to give us feedback about your stay. I am pleased to read that you enjoyed the location, the room and breakfast. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Nice hotel close to Buckingham palace

Posted 24-May-2017
Park Plaza Victoria London is 1minute walk from the Victoria station, about 10minutes walk from the Buckingham Palace and St. James Park, lots of bars and restaurant around it. It is in a very nice part of London
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Thomas Thank you for taking the time to give us feedback about your stay. I am pleased to read that you enjoyed the location. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Wonderful modern hotel in central London

Posted 22-May-2017
Pros: See above. Plus a lobby bar for a quiet relaxing visit.
Location: See above
Great place. Jack checked us in and was a wealth if info. He got all of our travel problems addressed. He was fabulous. Andrew and the other concierges were also very helpful in getting around the city. Although not part of the hotel, the people of London were wonderful and the cabbies were wonderful. You can walk to Buckingham Palace (we did) and the Imperial War Museum from the Park Plaza (we did not). There are lots of shops and restaurants around the PPVH. The hotel has cutting edge technology and a very lively, but noisy restaurant/bar.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear David Thank you for taking the time to give us such a wonderful feedback about your stay. I have passed your comments to Andrew and Jack who were very pleased. I am looking forward to welcoming you soon again to the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager