Ratings based on 620 Verified Reviews

2.8 out of 5
49% of guests recommend
2.8 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from vancouver

Cheap. Last minute trip to victoria

Posted 22-Jul-2017
This hotel, needs some love, the front desk staff were very inattentive, like they wanted to be somewhere else. The cleanliness of the room was something to be desired, it was cleaned once out of the 3 days we were there. I found the hotel had a old musky smell to it. I would not stay here again very very disappointing experience
2 out of 5
by A verified traveller

Good location but shabby

Posted 19-Jul-2017
Rooms were dingy and were not cleaned during our 2night stay. Fridge did not work. Not enough towels and had to ask 3 times for more. Good parking and location.
2 out of 5
by A verified traveller from Ontario

Staff great, not clean, fairly close to downtown

Posted 15-Jul-2017
Pros: Price was reasonable and fairly close to downtown.
Cons: cleanliness and attention to details. air conditioner properly installed.
Location: Two good restaurants right next door. Shopping just down the street including China town and interesting shops.
The staff were very pleasant. The bed did not have a top sheet and behind the headboard was filfthy. Air conditioner needed proper trim work.....not just insulation stuffed in. Overall hotel was clean and in a good area of town to walk a ways to waterfront.
2 out of 5
by A verified traveller from Edmonton, AB

Posted 09-Jul-2017
There was a small rat in the room. Staff were nice and accomodating. Allowed us to do early check-in. A/c in our first room wasn't working properly but it was immediately resolved by moving us to another room. In the second room, there was no microwave, but we were immediately brought one upon request.
1 out of 5
by A verified traveller

DO NOT STAY HERE.. !!!

Posted 07-Jul-2017
Once we walked in we new it was not going to be pretty. Our 1st room was dirty and had mold in the washroom. So we asked for another room. After checking out 3 other rooms we decided too go elsewhere. We couldn't spend the day no matter the night there. DO NOT STAY THERE!!!!!!
3 out of 5
Recommended
for Everyone
by A verified traveller

Good locations

Posted 06-Jul-2017
Excellent location to catch many buses. Close to downtown, Chinatown, easy to reach harbour stage and nice to walk along the waterfront.
3 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

A little run down but OK for a place to sleep

Posted 26-Jun-2017
Pros: 1. Underground garage parking. 2. Close proximity to shops and DT. Victoria 3. Walking distance to the Greater Victoria Visitors & Convention Bureau
Cons: Minor details in cleaning such as a clean coffee pot. Appliances in rooms are in proper working conditions. Provide an additional towels for 3.
Location: Close to Victoria's Chinatown and other restaurants. Walking distance to wharf / pier and other major tourist attractions.
The room assigned to us has an air condition that wasn't working and coffee pot wasn't cleaned. The receptionist gladly get us another room but we settled to a room close to the busy Douglas St. So I slept with my headphone. The bathroom sink faucet is too close to the sink. Ice maker at the garage parking isn't working either. There's plenty of room for improvement needed to make your stay more comfortable. Since this isn't a 4 or 5 stars hotel and if you like garage parking and walking distance to shops, restaurants, pier, Fairmont Empress, Greater Victoria Visitors' center by the B.C. Legislative Hall (approx. 1.2km or 0.7 mile), this may be an OK place to stay for the night or two.
2 out of 5
by A verified traveller

Avoid

Posted 03-Jun-2017
Pros: Not much
Cons: Lots
Location: Good location
Hair in tub and on shower wall TV didn't work AC didn't work Maid service didn't show up Toilet not set on base, leaked gases Coffee worst yet, and I have lots of experience
3 out of 5
by A verified traveller

Worst shower ever...

Posted 28-May-2017
Room was very outdated, there was lots of hair on the walls of the shower, and your two temperature options for the shower was either freezing cold or scolding hot. The only good thing about this hotel was the location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver BC

Great Value

Posted 25-May-2017
great pricing, great location close to downtown Victoria, don't jack up pricing just because of high demand