Ratings based on 574 Verified Reviews

2.8 out of 5
50% of guests recommend
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Dec-2016
I was given a great upgrade room which made the stay special. The staff were quite friendly and helpful.
1out of 5
by A verified traveller from バンクーバー

Posted 18-Dec-2016
ダウンタウン周辺エリアでは価格が安く、夏に宿泊した際は快適に過ごせたのでまた利用しました。今回の滞在は酷いものでした。まずチェックイン時に、私の名前が名簿に無かった様子でした。私が印刷して持ってきたエクスペディアの旅程表を渡して説明する必要がありました。そしてフロントと同じフロアである1階の部屋に宿泊しましたが、深夜に何やら拙い大きな話し声がフロントから永遠と聞こえてきて全く眠れませんでした。 翌日チェックアウト時には、ホームレスのような格好をした人がホテルに入ってくるのを見ました。このホテルはホームレス用のシェルターにでもなっているのでしょうか?もう私はこのホテルを利用することはありません。
5out of 5
Recommended
for Everyone
by A verified traveller

Staffs are very approachable.

Posted 18-Oct-2016
Great experience. Nice staff and they were very considerable. Room was clean. Though facilities and furnitures were quite old. Hotel was very convenient. Defenitely, I would suggest this to my friends.
1out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
The bed was broken, shower knob came off, saw 3 mice at one time in the room, smell of mold was very prominent and lacked cleanliness. Broken adjoining room door with no lock. Very loud patrons from 1 am till 4 am. Worst night I have ever spent in a hotel and I have stayed at hundreds. I am not one to complain and this is the first hotel room I have ever personally sent a review on. It was bad. They must know about the rodent problem, as there were poison pellet piles all down the hallway. I hope no one had a pet or seeing eye dog. You will have a better sleep if you sleep in your car.
4out of 5
by A verified traveller

good quality / price

Posted 12-Oct-2016 on Hotels
+ good location, friendly and helpful receptionists, big room with fridge and microwave, laundry room :) - The heater wasn't working, I got a portable one that worked fine, just took a few more minutes to warm up the room :(
4out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Simple Accomodation at a Reasonable price

Posted 10-Oct-2016
Pros: The price was good for a downtown hotel
Location: An easy walk to downtown Victoria, so no need of a vehicle once you have checked in.
A simple clean room, nothing fancy, a reasonable place to stay in Victoria
3out of 5
by A verified traveller

Cozy, clean~little bit far from the inner habour

Posted 01-Oct-2016 on Hotels
Nice Hotel... clean, cozy..but...little bit far from the Inner Harbour...
3out of 5
by A verified traveller

Good location for us.

Posted 28-Sep-2016 on Hotels
Never made up our beds or gave us new towels.
4out of 5
by A verified traveller

The staff are very friendly.

Posted 26-Sep-2016 on Hotels
I stayed there for 2 nights.The first day the toilet overflew. I told them and they changed a room for us quickly. The staff were very friendly with lovely smile. I enjoyed staying there.
2out of 5
by A verified traveller from Alberta, Canada

Location is ideal, but that's all it has going for

Posted 25-Sep-2016
Pros: The staff were excellent.
Cons: The whole building
Location: Location is great for downtown and Chinatown and the Wharf
We booked 3 nights, went to our non-smoking room and was hit back by the smell of smoke and recent smoke too. The room was cramped, very dated and not very pleasant at all. Very grubby! Didn't want to complain but after about half an hour I went to the guy on the desk and asked if all the rooms were like this one. He said I have one room left and showed it to me - it was 100 percent better than the first one and an upgrade - he let us have it and was very apologetic. He even came to our room and could smell the bad stench of smoke. Neither my husband or I are anti-smokers but this was real bad. If it hadn't been for the room change our stay would have been awful. The upgrade was larger and the bed was comfortable...but even that room seemed a little dated. The hotel needs a complete makeover. But their location is great and they are always full, so I guess whatever works for them. I wont be staying there again.