Ratings based on 1,403 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Bellingham, WA

Beautiful hotel w/garden/park/water views!

Posted 21-Aug-2016
We stayed in a waterfront studio suite on the 4th floor. The room was well appointed, very comfortable and the view was to die for, magnificent sunset.... take your camera.
Comment from Hotel Management
23-Aug-2016 by Louise - Guest Experience, Hotel Management
We're so glad that you enjoyed your stay David & Deirdre! Thanks so much for your review of our Erickson Wing, we look forward to your next visit!
5out of 5
by A verified traveller

Family Fun

Posted 15-Jul-2016
Pros: The views!!!!!!!!!!!!!
Cons: Nope!
Location: Missed the Wax Museum! Restaurants and cafes nearby are good, and everything is close. So much to see you can just walk to anywhere downtown.
Staff extremely helpful and nice.They made us feel great and welcomed. Everything was beautiful and fun. Will definitely recoomend your hotel to family and friends.
Comment from Hotel Management
19-Jul-2016 by Louise - Guest Experience, Hotel Management
Thanks so much for your review! We are so glad that you were able to explore Victoria on foot! You're right, there is so much to do and we hope that you took advantage of our Key to the City program. Thank you for your recommendation, we look forward to welcoming you back again!
3out of 5
by A verified traveller

Posted 11-Jul-2016
Pros: The hotel definitely needs some freshening up.
Cons: The decorum needs some brightening up with a punch of color. It is too neutral.
Location: The location was great and the nearby area was exceptional.
The area was beautiful and overall the experience was very good.
Comment from Hotel Management
11-Jul-2016 by Louise - Guest Experience, Hotel Management
Thank you your review, we are so glad that you enjoyed our location. Although the fixtures and furnishings in our Laurel Wing rooms were updated last fall, we certainly understand that not everyone has the same taste in décor, Perhaps you might prefer the decor in our Erickson Wing rooms on your next stay. Your feedback is appreciated, and we look forward to welcoming you back.
4out of 5
by A verified traveller from Metro Vancouver

Not cheap, but you do get what you paid for.

Posted 30-Jun-2016
Pros: Excellent friendly service. Great location. Comfy beds and large quiet room.
Cons: Very small balcony (standing room only). View partly blocked by trees, but has its charm and beauty as well.
Location: Great location. On inner harbour. Near down town.
Booked a 'harbour view' room, but got a 2nd floor room with only a view of the courtyard pond. Called reception and were quickly offered 3 alternatives, which were all very satisfying. Problem resolved quickly and smoothly. Had a comfy stay, good beds, quiet and spacious room.
Comment from Hotel Management
30-Jun-2016 by Louise - Guest Experience, Hotel Management
Than kyou for your review, we're so glad that you had a great sleep and that your liked our location. We are fortunate to be set on a 6 acre park peninsula surrounded by Victoria's inner & outer harbours - our guests have their pick of their view! We are glad that we were able to find the right view for you (the inner harbour). We appreciate your review and look forward to your next visit.
4out of 5
by A verified traveller

Nice stay

Posted 04-Jun-2016
Great location. Friendly and very helpful staff. Enjoyed my stay.
Comment from Hotel Management
07-Jun-2016 by Louise - Guest Experience, Hotel Management
We're so glad that you enjoyed your stay, thanks for your review!
4out of 5
by Denny from Tucson AZ

A lovely hotel in Victoria

Posted 15-May-2016 on Hotels
We have stayed there one time previously. Our room was on the harbor and was lovely. The patio is lovely to watch the grounds and the water. The bathroom was lovely with double sinks and glass shower. The concierge was excellent at getting reservations for two dinners--one at the Fairmount Empress on Mother's Day--the day before that was truly appreciated. The location is wonderful and we walked easily to China Town and to the Empress. My one criticism is that there has been ostensibly no renovavations since we were there years ago--and it is approaching that need.
Comment from Hotel Management
01-Jun-2016 by Guest Experience, Hotel Management
Thank you Denny for your review, we're so glad that you returned and that you enjoyed your visit. Thank you for recognizing our Front Desk team, we are so glad that they were able to secure dinner reservations for you. Although we have renovated different areas of the Inn in recent years, we are sorry to hear that they were not a apparent as you would have hoped. We hope that on your next stay, we will dazzle you with changes!
5out of 5
by Carol from Southern Oregon

Perfect location, beautiful view of the harbor

Posted 13-May-2016 on Hotels
this is a beautiful location and the room was clean, safe and comfortable. Be sure to check out the gorgeous, hidden garden and waterfall in the back
Comment from Hotel Management
17-May-2016 by Guest Experience, Hotel Management
Thanks Carol for your review, we are so glad that you enjoyed your stay & found our Japanese Garden - we are so lucky to have such a beautiful & tranquil spot for our guests.
5out of 5
by A verified traveller from INTERIOR BC

convenient location, lovely staff, amazing views!

Posted 10-May-2016
Exceeded expectations! Ungraded to an inner harbour view at check in ($30 per night), worth every penny! Our only compliant was the awful sink taps in the bathroom haha so it's otherwise a fantastic place.
Comment from Hotel Management
16-May-2016 by Louise - Guest Experience, Hotel Management
Thanks for your review, we are so glad that you enjoyed your inner harbour view. We hear you about the taps, and are working to replace them with more ergonomic handles. Thank you for your feedback, we look forward to your next stay!
5out of 5
by A verified traveller from White Salmon, WA

terrific location, quiet and restful

Posted 04-May-2016
Pros: Location on the water, courteous staff, attention to green values
Location: Easy walk to restaurants, shopping, museums
We liked the gentle calmness and elegance about the hotel. Made for a very pleasant stay.
Comment from Hotel Management
09-May-2016 by Louise - Guest Experience Inn at Laurel Point, Hotel Management
Thanks Gil for your review. We're thrilled that you enjoyed your stay! it's great to hear that you enjoyed exploring the city and we hope to see you again.
4out of 5
by Arleen

Posted 03-May-2016 on Hotels
Comment from Hotel Management
09-May-2016 by Guest Experience, Hotel Management
Thanks for your rating Arleen!