Ratings based on 1,397 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Family Fun

Posted 15-Jul-2016
Pros: The views!!!!!!!!!!!!!
Cons: Nope!
Location: Missed the Wax Museum! Restaurants and cafes nearby are good, and everything is close. So much to see you can just walk to anywhere downtown.
Staff extremely helpful and nice.They made us feel great and welcomed. Everything was beautiful and fun. Will definitely recoomend your hotel to family and friends.
Comment from Hotel Management
19-Jul-2016 by Louise - Guest Experience, Hotel Management
Thanks so much for your review! We are so glad that you were able to explore Victoria on foot! You're right, there is so much to do and we hope that you took advantage of our Key to the City program. Thank you for your recommendation, we look forward to welcoming you back again!
3out of 5
by A verified traveller

Posted 11-Jul-2016
Pros: The hotel definitely needs some freshening up.
Cons: The decorum needs some brightening up with a punch of color. It is too neutral.
Location: The location was great and the nearby area was exceptional.
The area was beautiful and overall the experience was very good.
Comment from Hotel Management
11-Jul-2016 by Louise - Guest Experience, Hotel Management
Thank you your review, we are so glad that you enjoyed our location. Although the fixtures and furnishings in our Laurel Wing rooms were updated last fall, we certainly understand that not everyone has the same taste in décor, Perhaps you might prefer the decor in our Erickson Wing rooms on your next stay. Your feedback is appreciated, and we look forward to welcoming you back.
4out of 5
by A verified traveller from Metro Vancouver

Not cheap, but you do get what you paid for.

Posted 30-Jun-2016
Pros: Excellent friendly service. Great location. Comfy beds and large quiet room.
Cons: Very small balcony (standing room only). View partly blocked by trees, but has its charm and beauty as well.
Location: Great location. On inner harbour. Near down town.
Booked a 'harbour view' room, but got a 2nd floor room with only a view of the courtyard pond. Called reception and were quickly offered 3 alternatives, which were all very satisfying. Problem resolved quickly and smoothly. Had a comfy stay, good beds, quiet and spacious room.
Comment from Hotel Management
30-Jun-2016 by Louise - Guest Experience, Hotel Management
Than kyou for your review, we're so glad that you had a great sleep and that your liked our location. We are fortunate to be set on a 6 acre park peninsula surrounded by Victoria's inner & outer harbours - our guests have their pick of their view! We are glad that we were able to find the right view for you (the inner harbour). We appreciate your review and look forward to your next visit.
4out of 5
by A verified traveller

Nice stay

Posted 04-Jun-2016
Great location. Friendly and very helpful staff. Enjoyed my stay.
Comment from Hotel Management
07-Jun-2016 by Louise - Guest Experience, Hotel Management
We're so glad that you enjoyed your stay, thanks for your review!
5out of 5
by A verified traveller from INTERIOR BC

convenient location, lovely staff, amazing views!

Posted 10-May-2016
Exceeded expectations! Ungraded to an inner harbour view at check in ($30 per night), worth every penny! Our only compliant was the awful sink taps in the bathroom haha so it's otherwise a fantastic place.
Comment from Hotel Management
16-May-2016 by Louise - Guest Experience, Hotel Management
Thanks for your review, we are so glad that you enjoyed your inner harbour view. We hear you about the taps, and are working to replace them with more ergonomic handles. Thank you for your feedback, we look forward to your next stay!
5out of 5
by A verified traveller from White Salmon, WA

terrific location, quiet and restful

Posted 04-May-2016
Pros: Location on the water, courteous staff, attention to green values
Location: Easy walk to restaurants, shopping, museums
We liked the gentle calmness and elegance about the hotel. Made for a very pleasant stay.
Comment from Hotel Management
09-May-2016 by Louise - Guest Experience Inn at Laurel Point, Hotel Management
Thanks Gil for your review. We're thrilled that you enjoyed your stay! it's great to hear that you enjoyed exploring the city and we hope to see you again.
5out of 5
by A verified traveller

Beautiful location

Posted 02-May-2016
Super staff, great restaurant, close to everything equals a great stay!
Comment from Hotel Management
03-May-2016 by Louise - Guest Experience, Hotel Management
Thanks for your review, so glad your enjoyed AURA!
5out of 5
by A verified traveller

We loved the staff and location

Posted 28-Apr-2016 on Orbitz
Pros: Staff, comfortable beds, view, little porch over looking the harbor, and food at the restaurant.
Cons: No everything was perfect.
Location: Victoria Gardens, Museum, Robert Bateman Museum, Butterfly Gardens and renting a pedicab driver for the day for our 80 year old moms to see sites.
From the cleanness of the rooms to the view to the super friendly staff and amazing food at the restaurant I give this place a 5 star rating all the way around. I will always look for this place first when coming to Victoria. Even the bellguy went out of his way and he remember us and our room numbers after 4 days of staying there. The beds are super comfortable and it is right on the water with a little porch. We opened the door so we woke up to the sounds of birds and boats. And the food at the restaurant was the best of any place else we ate in Victoria. I just can't say enough nice things about this place.
Comment from Hotel Management
03-May-2016 by Louise - Guest Experience Inn at Laurel Point, Hotel Management
Thanks so much for your review, we're so glad that you enjoyed your stay. It sounds as though you covered a lot of ground while you were here with your mom.We look forward to your next visit, see you soon!
5out of 5
by Kim from DC

A stellar waterfront stay

Posted 21-Apr-2016 on Hotels
We could not have been more pleased with the Inn at Laurel Point, with starring roles going to the lovely setting and the outstanding staff. From check-in, and throughout our stay, every employee we encountered offered useful information and the kind of welcome and genuine charm that can make a good visit into a great one. Add to that a property with a lovely waterfront location, bordered by a sweet Japanese Garden and a sense of oasis, yet within a few minutes walk from the ferry on which we arrived, and an easy walk into downtown Victoria. Our room in the older Laurel Wing offered a fine view of the water and was comfortable and well-maintained. But if you have the funds, you might splurge on a room in the newer Erickson Wing; I found the sleek architecture intriguing enough to ask the staff for a peek at some of the rooms, which they graciously did, and I liked the zen aesthetic that still manages to exude comfort. In fact, we liked our one-night stay so much, we inquired about stopping back on our last night in Canada -- but they did not have any room at a price I could afford. Still, we hope we'll have a chance to return in the future. It was ideal.
Comment from Hotel Management
26-Apr-2016 by Guest Experience, Hotel Management
Thank you for your review Kim, we are delighted that you found us and enjoyed out location, grounds & views. Thank you for recognizing our team, they love to share their expertise and tips with guests. We look forward to your next stay in our Erickson Wing.
4out of 5
by A verified traveller from Kenmore, WA

Nice hotel excellent location to downtown Victoria

Posted 17-Apr-2016
Pros: Location
Cons: More outlets in room needed.
Location: Close walking distance to everything in downtown Victoria Harbor and surrounding areas. Great tourist town!
Hotel was clean, mostly updated, safe and staff was very helpful.
Comment from Hotel Management
18-Apr-2016 by Louise - Guest Experience, Hotel Management
Thanks Karin for your review. We're so glad that you enjoyed our location and that you were able to walk around the city. Thank you for you suggestion to have more outlets accessible in the room, our Maintenance team is working on it as we speak! We look forward to your next stay.