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Reviews of Holiday Inn Express & Suites Victoria - Colwood, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Victoria - Colwood, an IHG Hotel
318 Wale Road, Colwood, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 939 reviews" "
Rating 8 - Good. 303 out of 939 reviews" "
Rating 6 - Okay. 59 out of 939 reviews" "
Rating 4 - Poor. 27 out of 939 reviews" "
Rating 2 - Terrible. 16 out of 939 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul Aziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Abdul Mosawer

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed from this place with my family and will never forget this trip . I really appreciate from there service . Thanks a lot
Stayed 1 night in Apr 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 18 Apr 2024
Thank you for staying with us. Looking forward to accommodating you on your next trip to Victoria.

6/10 Okay

Gordon

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 16 Apr 2024
Thank you for sharing your experience with us.We look forward to accommodating you on your next visit to Victoria.

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to get a good night sleep staff friendly and helpful I would stay here again.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 8 Apr 2024
Hi Kevin,Thank you for sharing your experience with us.We look forward to accommodating you again on your next trip to Victoria.

10/10 Excellent

Elizabeth Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024
Response from Yasmin on 12 Apr 2024
Dear Elizabeth,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office supervisor

4/10 Poor

Maria Joy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We are still currently here at the hotel, and I got disappointed when the staff called us last night around 8:30pm, saying that we are noisy, but that time, my family already sleeping, so how come someone complaining a noise from our room. I ask for slippers, no slippers. Body wash is empty when we came in 😔
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 8 Apr 2024
I'm sorry to hear that you were bothered by this phone call. I hope you stay with us again on your next visit to Victoria.

10/10 Excellent

Teresa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the pool, dog friendly, front staff always their to help. The breakfast was amazingly will differently stay their again
Stayed 4 nights in Mar 2024
Response from Yasmin on 12 Apr 2024
Dear Teresa,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office Supervisor

10/10 Excellent

Avtar

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and good area to stay in.
Stayed 1 night in Mar 2024
Response from Yasmin on 12 Apr 2024
Dear Avtar,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Office Supervisor

10/10 Excellent

Gogs

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 16 Apr 2024
Thank you for rating your experience with us.We look forward to accommodating you on your next trip to Victoria.

10/10 Excellent

andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, pleasant staff and easy check in
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 25 Mar 2024
Thank you for your feedback.

10/10 Excellent

Robin

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 25 Mar 2024
Thank you for sharing your experience with us. We look forward to accommodating you on your next visit to Victoria.

6/10 Okay

CHUNHONG

Disliked: Cleanliness
Carpet is not clean
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express on 25 Mar 2024
Hi Chinhong,Thank you for sharing your feedback with us. We will communicate this message to our housekeeping team and they will look after the carpet issue.If you would like to stay with us again, please do not hesitate to contact us,

10/10 Excellent

Malkiat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 6 Mar 2024
Thank you for rating your experience with us.Looking forward to accommodating you on your next visit to Victoria.

10/10 Excellent

BRIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express on 6 Mar 2024
Thank you for rating your experience with us.

6/10 Okay

Nancy

Business traveller, Travelled with partner
Disliked: Staff & service
Non attentive service.
Stayed 1 night in Feb 2024
Response from Yasmin on 3 Mar 2024
Dear Nancy,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office supervisor

6/10 Okay

GM

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a very modern and clean ambience
Stayed 3 nights in Feb 2024
Response from Yasmin on 3 Mar 2024
Dear GM,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office supervisor

8/10 Good

Cassandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Feb 2024
Response from Yasmin on 3 Mar 2024
Dear Cassandra,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office supervisor

8/10 Good

Alyssa

Stayed 1 night in Feb 2024
Response from Yasmin on 28 Mar 2024
Dear Alyssa,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office Supervisor

10/10 Excellent

Rayman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was accommodating and polite.
Stayed 1 night in Feb 2024
Response from Yasmin on 3 Mar 2024
Dear Rayman,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office supervisor

10/10 Excellent

kristeen marie

Stayed 4 nights in Jan 2024
Response from Yasmin on 28 Mar 2024
Dear Kristeen Marie,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office Supervisor

8/10 Good

brenda

Stayed 3 nights in Jan 2024
Response from Yasmin on 28 Mar 2024
Dear Brenda,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely YasminFront Office Supervisor

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 1 Feb 2024
Thank you for rating your stay with us.Looking forward to accommodating you again at the Holiday Inn Express & Suites, Victoria - Colwood.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The rooms were large and clean. Beds very comfy! The breakfast offered was amazing and the staff there was also so accommodating.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for staying with us.

10/10 Excellent

Angela

Great staff.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for your comments towards our staff. We are looking forward to accommodating you on your next adventure to Victoria.

8/10 Good

arlene

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 29 Jan 2024
Thank you for rating your stay with us.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little noisy on the Wale Road side of the hotel, but not the hotel's fault. Otherwise all great.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Sorry for the inconvenience you faced with the traffic. If you would like to stay on the quiet side of the hotel, please be advised that you must book a mountain view or suite.Looking forward to accommodating you on your next trip to Victoria.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for your feedback, Amanda.

10/10 Excellent

Jennifer

Travelled with pets, Travelled with group
Awesome service from front desk staff. Simply awesome!!!
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you Jennifer for sharing these comments with us. We look forward to accommodating you on your next visit to Victoria.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for rating your stay with us, Katherine.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for staying at Holiday Inn Express & Suites, Victoria - Colwood.

10/10 Excellent

Mehrshad

Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for rating your experience with us.

10/10 Excellent

Wendy

Travelled with family
Liked: Staff & service, property conditions & facilities
Comfortable and convenient for my needs
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 29 Jan 2024
Thank you for staying with us. We look forward to accommodating you on your next stay.

8/10 Good

Divyesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really great, very friendly
Stayed 1 night in Jan 2024
Response from Yasmin Madeira on 8 Jan 2024
Dear Divyesh,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Desk Supervisor

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, great pool for kids!
Stayed 1 night in Jan 2024
Response from Yasmin Madeira on 8 Jan 2024
Dear Michael,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Desk supervisor

2/10 Terrible

sama

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Yasmin Madeira on 8 Jan 2024
Dear Sama,Thank for for taking a time to leave us a review!I am sorry to hear that we did not meet your expectations. We hope you can give us another change to make it right.Kind Regards,Yasmin Front Desk supervisor

10/10 Excellent

Karlene

Stayed 2 nights in Dec 2023
Response from Yasmin Madeira on 8 Jan 2024
Dear Karlene,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Desk supervisor

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yasmin Madeira on 8 Jan 2024
Dear Stephen,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Desk supervisor

10/10 Excellent

Bessy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent service!
Response from Yasmin Madeira on 8 Jan 2024
Dear Bessy,Thank you very much for choosing Holiday Inn Express and Suites Colwood - Victoria!We are delighted to read that you enjoy your stay with us.We are looking forward to welcome you back in our hotel soon!Sincerely Yasmin Front Desk supervisor

10/10 Excellent

Angela, Red Deer

Travelled with family
Liked: Staff & service
I would recommend this place not problems maybe do a little better at cleanning
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 7 Jan 2024
Thank you for your feedback.

8/10 Good

Marcelo

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms and good beds, good price, and breakfast included is a plus, but it needed to enlarge tables capacity for breakfast, it was hard to find a space in the morning.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 7 Jan 2024
Thank you for your feedback.

10/10 Excellent

Tetsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 7 Jan 2024
Thank you for rating your experience with us.

10/10 Excellent

WILL

Stayed 3 nights in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for sharing your experience with us.

10/10 Excellent

Jonathan, Victoria

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for sharing your experience with us.

8/10 Good

Susan, Vancouver

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for rating your experience with us.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 29 Jan 2024
Thank you for staying with us.

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and awesome blackout blinds!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for sharing your experience with us.

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff went above and beyond their duty to help us.
Stayed 5 nights in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for your comments. We look forward to accommodating you on your next visit to Victoria.

8/10 Good

Charlene, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
The walls where thin could hear everything the rooms were so dark the main light was dim.but was clean and fresh
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for sharing your experience with us.

10/10 Excellent

RON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room,
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for staying with us.