Ratings based on 2,064 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 27-Aug-2016
Nice hotel with friendly staff. Walking distance to tourist attractions. One con is no ac but our trip was during a heat wave.
3out of 5
by A verified traveller from Courtenay, BC

Good location. Needs renovation.

Posted 27-Aug-2016
An okay hotel in a good location. Furnishings, carpets and bed skirts were worn and a bit stained. Room cleaning was not great with hand prints and smudges on all windows and mirrors. Mid summer prices quite high, for the quality of rooms. Only stay here if you get a deep discount on room rate.
5out of 5
by A verified traveller from Boston, MA

Convenient location, great staff, breakfast

Posted 26-Aug-2016
Staff is extremely welcoming, helpful and accommodating. Location is ideal - walking distance to all the major sites. Block away from Main road along waterway makes it quieter.
3out of 5
by A verified traveller

Old dated rooms way over priced

Posted 26-Aug-2016
The free breakfast us terrible and the room looks and feels old and dated and no air conditioning boiling in the room at night
4out of 5
by A verified traveller

Gute Wahl, kleiner Mangel bei Service

Posted 25-Aug-2016
Hotel, war gut, Zimmer gut, nur bei der Reinigung und beim Service im Restaurant müssen wir etwas abziehen. Zimmer wurde 2x nicht wirklich gereinigt und im Restaurant war die Bedienung nicht wirklich freundlich. Hatte in der Suppe Plastik gefunden und es gab nur eine kurze Entschuldigung
3out of 5
by A verified traveller

no a/c

Posted 25-Aug-2016
Pros: restaurant staff kind when filling up my water bottle they did let us take our bikes to our rooms which was very nice
Cons: a/c close curtains on sunny days to decrease heat in rooms
The curtains were open with the beautiful sun shining in.No A/C on an extremely hot day. The service man was kind an brought up 2 fans as the ceiling fan was broken room unbearably hot.I guess what else could have they done but was very frustrating
3out of 5
by A verified traveller from Redmond, WA

Convenient location and great steak at restaurant.

Posted 25-Aug-2016
Pros: Great location and I have one of the best steak dinners there. The bartender served us dinner in the bar and was great.
Cons: Put screens on the windows, put in A/C and don't let buses idle in front of the hotel. Also, give guests the option of ordering breakfast ala carte.
Location: So many wonderful things to do. Walk along the waterfront to do some shopping, take a bus tour to Butchart Gardens, and just relax at a waterfront bar
My friend and I came here for a fun weekend. I could have sworn I confirmed there was A/C in the rooms but there was not. It was really warm and while the room did have a ceiling fan, it was not enough to cool down the room in 80+ degrees. The windows did not have screens so we had to deal with some bugs. Our room was on a busier street so we heard people yelling as they walked by. In the mornings, buses waiting to pick up guests for excursions idled outside our window and we had fumes in our room for awhile until the buses left.
Comment from Hotel Management
25-Aug-2016 by Tracey, Hotel Management
Dear DMD, Thank you for taking the time to submit a review. At the Harbour Towers Hotel Suites we strive to provide all of our guests with clean, comfortable accommodation, delicious food and the very best in customer service so we are pleased to read that was exactly your experience. You are correct we do not have air conditioning in the hotel which is the case for most hotels and this is due to the temperate climate in Victoria. Being on the ocean the majority of our guests do find that with the windows left slightly ajar, the ocean breeze and the ceiling fan in the room does provide enough circulation to keep the room at a comfortable temperature. You were with us during unusually high temperatures so I apologize for any discomfort. We appreciate the feedback and look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4out of 5
by A verified traveller from Edmonton, AB

Great location, needs updating

Posted 24-Aug-2016
Pros: Location
Cons: The decor is outdated. Air conditioning would be beneficial.
The location of this hotel is wonderful. It is very close to the Inner Harbour as well as the Ogden Breakpoint. There is also above ground parking, which is great for vehicles that are too tall to fit in the underground parking. The only downside of the hotel is that it looks and feels like an older hotel. It could definitely use some updating. The hotel also does not have air conditioning in the rooms. The staff were very friendly and the housekeeping did a great job with our room.
Comment from Hotel Management
25-Aug-2016 by Tracey, Hotel Management
Dear P, Thank you for taking the time to submit a review and for choosing the Harbour Towers Hotel & Suites. We agree that we are in need of a refresh but pleased to read that all things within our control more than met your expectations. We look forward to welcoming you back again soon. Kind regards, Tracey Sims General Manager
5out of 5
by A verified traveller from Vancouver, B.C.

Nice hotel in a great neighbourhood

Posted 24-Aug-2016
We always enjoy staying at this hotel as it's located in James Bay and is very close to walking on the sea wall, is close to the Parliament buildings and the downtown core as well as Fishermen's wharf. There are also some great restaurants in the neighbourhood which we enjoy. The staff are courteous and efficient in registering and the room is always very clean. I would highly recommend this hotel.
Comment from Hotel Management
26-Aug-2016 by Tracey, Hotel Management
Dear Valued Traveler, We thank you for taking the time to submit a review and for being such a loyal guest. We are thrilled to read that we continue to meet your expectations and that you enjoy your stays with us. We thank you for the recommendation and look forward to your next visit. Kind regards, Tracey Sims General Manager
4out of 5
by A verified traveller from okotoks, AB

Nice hotel walking distance from everything.

Posted 24-Aug-2016
We could walk downtown which was awesome. Breakfast was great. Would have been nice to have a full bath outside the master.
Comment from Hotel Management
26-Aug-2016 by Tracey, Hotel Management
Dear Valued Traveler, Thank you for taking the time to submit a review and the 4 stars you assigned. We are thrilled to read how much you enjoyed your stay at the Harbour Towers and our close proximity to all that our beautiful city has to offer. We look forward to your next visit. Kind regards, Tracey Sims General Manager