Ratings based on 2,282 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Older hotel but great service and location.

Posted 20-Feb-2017
Good value. Hotel is dated but the rooms are clean and comfortable. Staff are really friendly.
4out of 5
Recommended
for Everyone
by A verified traveller from calgay ab

Nice hotel walking distance to all amenities

Posted 20-Feb-2017
Staff was welcoming and helpful. The hotel comfortable and. views of the ocean and city from the room were amazing. It was nice to have the hot breakfast included as it started our day off on the right foot.
5out of 5
Recommended
for Everyone
by A verified traveller

Large room with great view.

Posted 18-Feb-2017
Pros: Location was great.
Cons: Elevator access to the ground level was odd. Original design was odd.
Location: Many things to do and see in the area.
The hotel is a bit old but in good shape. The suite was a wonderful size and we had a great view of the harbor from the 9th floor.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the city and the beach I had a

Posted 18-Feb-2017
I enjoyed my stay there except there was one party that stayed at the hotel and woke me up at 12:30 in the morning swearing they were intoxicated and I put a complaint in and they's at the front and said they didn't hear any other complaints
5out of 5
Recommended
for Everyone
by A verified traveller

Great location - great views

Posted 14-Feb-2017
We had a 2 bedroom suite on the 10th floor. We had a great view of Victoria and the harbour. The kids loved that they got their own room and had lots of fun in the pool. We will definitely be back.
5out of 5
Recommended
for Everyone
by A verified traveller

Comfortable and quiet stay

Posted 10-Feb-2017
Pros: business centre, location, clean rooms
Cons: The hotel is indeed aging but well kept. Experience with staff can be hit and miss. Many fantastic individuals but one who was unfriendly initially.
Nice hotel in Victoria. +VIP Access benefits is an added benefit for Gold and Silver members. Worth booking through Expedia with Best Price guarantee. Hotel is in a convenient location. Some very friendly staff at the hotel like Michael (great at check-in, genuine, welcoming and friendly). As well as Kathryn (easy check out with a pre-paid expedia reservation). The hotel has a business centre with printer and two computers. There's a fitness facility and a steakhouse restaurant attached to it. Overall it was a positive and pleasant stay. A good three star hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from St. Albert, AB, Canada

Pure Class!

Posted 09-Feb-2017
Very well run room and suite hotel. Found no flaws, and was a great experience. Would recommend highly to friends!
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent experience

Posted 06-Feb-2017
Staff is super friendly and helpful, hotel is well kept, well priced, and well located. Our first experience was so good, we came back the next time, and will be returning again for our next trip to Victoria.
4out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo, B.C.

Nice hotel, in the heart of the city.

Posted 05-Feb-2017
All in all we were pleased with everything. Wonderful staff, clean room, great complimentary breakfast. My only complaint was the very uncomfotable hide a bed.
5out of 5
Recommended
for Everyone
by A verified traveller from Port Hardy

I'll be back

Posted 04-Feb-2017
I really enjoyed my stay here. The staff are super friendly, room was immaculate, stunning view, and the breakfast was amazing!
Comment from Hotel Management
06-Feb-2017 by Tracey, Hotel Management
Dear Gwen, Thank you for taking the time to submit a review and the perfect score! We are thrilled to read that we more than met your expectations. We look forward to your next visit. Kind regards, Tracey Sims General Manager