Ratings based on 2,365 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from orange county

Great time

Posted 28-Apr-2017
Pros: It was very comfy.
Cons: Nothing
Location: Great location to the downtown, food,
This hotel was in a great locations to almost everything. Parking was great the room was very comfortable The staff had great costumer service. The food at Vic was very very good
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Apr-2017
This is a very old building, facilities are fine but old. The room was big enough for three people but the water from bathtub wouldn't drain. The pool was a big disappointment. The restaurant of fine but options are very limited for the morning buffet. This hotel is okay if you just want a place to sleep over and go around city the whole day
5 out of 5
Recommended
for Everyone
by A verified traveller from Eugene, OR

Wonderful view, wonderful staff!

Posted 25-Apr-2017
Pros: The view from room 909.
Cons: Landscaping outside to increase curb appeal.
Location: Location is ideal for arriving via the Black Ball or the Seattle Clipper. Also nice walking distance to the parliament, Empress or downtown.
The view from our room was amazing! The room was very comfortable and clean but a little on the worn side. The view totally made it all worth while. I also have to say something about the ample and tasty breakfast. It was a great way to start our day. Special shout out to servers Kathryn and Carlo for being so fun and accommodating!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Apr-2017
First time there Great view Good location Friendly staff
Comment from Hotel Management
24-Apr-2017 by Tracey, Hotel Management
Dear Valued Traveler, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are thrilled to read that your first visit with us was a good one. The team and I look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from charlotte nc

Wonderful view ordinary hotel

Posted 23-Apr-2017
View from upper floors only thing special about hotel. If you don't get ocean view no reason to stay. Example you have to carry bags up six steps to get to elevator
5 out of 5
Recommended
for Everyone
by A verified traveller

Stayed one night very nice suite and comfortable

Posted 19-Apr-2017
Pros:
Excellent value and location close to downtown and fisherman's wharf beautiful view of the harbour. Good size suite.
Comment from Hotel Management
23-Apr-2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are thrilled dot read that we more that met your expectations. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
2 out of 5
by A verified traveller from Regina

the hotel is getting old, showers and bath are old

Posted 18-Apr-2017
not as good as on previous visits the rooms I had before had a separate sitiing area
Comment from Hotel Management
23-Apr-2017 by Tracey, Hotel Management
Dear John, Thank you for the feedback on your recent stay with us. We agree that we are in need of a refresh but at the Harbour Towers we work hard at ensuring all things within our control are held to the highest standard. We hope to have the opportunity of welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Exellent, only a block from the Harbour

Posted 17-Apr-2017
Pros: We had a king suite, with a full complete kitchen and flat screen TVs in the bedroom & living area, and our room had a pretty good view of the ocean.
Location: This hotel is only a block from the harbour, the parliament buildings and a short walk to downtown.
The hotel was great & our stay was very pleasant. Breakfast was included in the price and the serving staff were very friendly & accommodating.
Comment from Hotel Management
18-Apr-2017 by Tracey, Hotel Management
Dear Dainne, Thank you for taking the time to share your experience a the Harbour Towers Hotel & Suites. We are thrilled to read that your stay was a pleasant one. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

A nice place to stay.

Posted 16-Apr-2017
I always return here because it has become familiar and dependable. There was a so bit of confusion about free parking through Expedia at the hotel but it was sorted out quickly. Staff is friendly and efficient. I used the pool and there were lots of used towels around so that was not too pleasant and could use some ongoing attention by staff. The elevators are dated and could benefit greatly from some new carpet and general cleaning. The only issue was that the hot water when showering was not as consistent as perhaps it should have been - but really that is not the end of the world. I will stay here again - it is easy to walk to all sorts of nice parts of Victoria and very close to the ocean which is so wonderful. There is one woman at guest services who works so much and I sure hope that she is well compensated for her efforts.
Comment from Hotel Management
24-Apr-2017 by Tracey, Hotel Management
Dear Shell, Thank you for taking the time to share your experience and for continuing to choose the Harbour Towers Hotel & Suites. We agree that we are in need of a refresh but our team works hard at providing our guests with clean, comfortable accommodation, delicious food and the very best in customer service which I am happy to read that we met your expectations. You mentioned our elevators and I am happy to let you know that they are currently under a small makeover with new flooring and paint and should be complete in the next two weeks. As for the towels in the pool area we were not up to our own standard and I have discussed your comments with our Housekeeping Manager and she will be conducting some refresh training with her team. We appreciate the feedback as it does help us to be better. We look forward to your next visit. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 16-Apr-2017
Our stay overall was excellent. However one our bill they processed parking fees again when we prepaid for parking so we had to go down and get them to take off the extra parking charges. The Vic's breakfast was good and the view was beautiful!
Comment from Hotel Management
24-Apr-2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are pleased to read that your overall stay with us was an excellent one. It would seem that there was a bit of a mix up with the parking and for that I apologize. We do have a number of new employees this time of the year and sometimes these things get missed while they are training but we appreciate your patience and I am happy to read that in the end the charges were removed. We thank you for the feedback and look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager