Ratings based on 2,283 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Awesome staff at Harbour Towers Hotel & Suites

Posted 21-Feb-2017
Pros: Again, I can't say enough about the staff, they were awesome!!
Cons: Starting to look a little tired. Everything was super clean, but needs some TLC
Location: Easy walking distance to restaurants, shopping, the parliament buildings, museum & Fisherman's Wharf.
The Harbour Towers Hotel & Suites is on a quiet street, just a block away from the Bay. Easy walking distance to the parliament buildings, museum & Fisherman's Wharf. Check in was a breeze, and the staff was very accommodating. Great lounge and restaurant.
4out of 5
Recommended
for Everyone
by A verified traveller

Older hotel but great service and location.

Posted 20-Feb-2017
Good value. Hotel is dated but the rooms are clean and comfortable. Staff are really friendly.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Traveler, Thank you for taking the time to submit a review and the 4 stars you assigned. We are pleased to read how much you enjoyed your stay with us. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from calgay ab

Nice hotel walking distance to all amenities

Posted 20-Feb-2017
Staff was welcoming and helpful. The hotel comfortable and. views of the ocean and city from the room were amazing. It was nice to have the hot breakfast included as it started our day off on the right foot.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Rob, Thank you for taking the time to submit a review and for choosing the Harbour Towers Hotel & Suites. We are thrilled to read how much you enjoyed your stay with us and that we were able to provide you with a great start to your day. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Large room with great view.

Posted 18-Feb-2017
Pros: Location was great.
Cons: Elevator access to the ground level was odd. Original design was odd.
Location: Many things to do and see in the area.
The hotel is a bit old but in good shape. The suite was a wonderful size and we had a great view of the harbor from the 9th floor.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Joe, Thank you for taking the time to submit a review and for the perfect score! We agree that we are in need of a refresh but pleased to read that we more than met your expectations. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the city and the beach I had a

Posted 18-Feb-2017
I enjoyed my stay there except there was one party that stayed at the hotel and woke me up at 12:30 in the morning swearing they were intoxicated and I put a complaint in and they's at the front and said they didn't hear any other complaints
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to submit a review and for choosing the Harbour Towers Hotel & Suites. It would seem that we had some guests that were not to considerate of others and for that I apologize. We are pleased to read that overall your stay was a pleasant one. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Great location - great views

Posted 14-Feb-2017
We had a 2 bedroom suite on the 10th floor. We had a great view of Victoria and the harbour. The kids loved that they got their own room and had lots of fun in the pool. We will definitely be back.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to submit a review and for the perfect score! We are thrilled to ready how much you and the family enjoyed your suite and the views it offered. Our suites are perfect for a family and the kids always love the pool. We look forward to your next visit. Kind regards, Tracey Sims General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Comfortable and quiet stay

Posted 10-Feb-2017
Pros: business centre, location, clean rooms
Cons: The hotel is indeed aging but well kept. Experience with staff can be hit and miss. Many fantastic individuals but one who was unfriendly initially.
Nice hotel in Victoria. +VIP Access benefits is an added benefit for Gold and Silver members. Worth booking through Expedia with Best Price guarantee. Hotel is in a convenient location. Some very friendly staff at the hotel like Michael (great at check-in, genuine, welcoming and friendly). As well as Kathryn (easy check out with a pre-paid expedia reservation). The hotel has a business centre with printer and two computers. There's a fitness facility and a steakhouse restaurant attached to it. Overall it was a positive and pleasant stay. A good three star hotel.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Benjamin, Thank you for taking the time to submit a review and a perfect score! At the Harbour Towers Hotel & Suites we pride ourselves on providing all of our guests with clean, comfortable accommodation and the very best in customer service but it would seem that was not always your experience and for that I apologize. Thank you for mentioning both Catharine and Michael specifically as they are both excellent examples of what you should always expect when visiting us. We thank you for the recommendation and look forward to your next visit. Kind regards, Tracey Sims General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from St. Albert, AB, Canada

Pure Class!

Posted 09-Feb-2017
Very well run room and suite hotel. Found no flaws, and was a great experience. Would recommend highly to friends!
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Grant, Thank you for taking the time to submit a review and for the perfect score! We are thrilled to read that we more than met your expectations. We thank you for the recommendation and look forward to your next visit. Kind regards, Tracey Sims General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent experience

Posted 06-Feb-2017
Staff is super friendly and helpful, hotel is well kept, well priced, and well located. Our first experience was so good, we came back the next time, and will be returning again for our next trip to Victoria.
Comment from Hotel Management
21-Feb-2017 by Tracey, Hotel Management
Dear Valued Traveler, Thank you for taking the time to submit a review and the perfect score! We are thrilled to read that the Harbour Towers has become your hotel of choice and that we continue to meet your expectations. We look forward to welcoming you back again very soon. Kind regards, Tracey Sims General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo, B.C.

Nice hotel, in the heart of the city.

Posted 05-Feb-2017
All in all we were pleased with everything. Wonderful staff, clean room, great complimentary breakfast. My only complaint was the very uncomfotable hide a bed.