Ratings based on 1,489 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Nevada

staff friendly and very eager to assist us

Posted 17-Oct-2017
Pros: Everything
Stay was excellent staff helpful view from our room was as expected
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice

Posted 17-Oct-2017
Great views of the city. Easy boat taxi ride ($6 cdn) to downtown. Great bar with great views.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Oct-2017
I had specifically booked through Expedia because you were offering a room with water view. When we arrived at the hotel, they had no rooms with view available. I will not be booking through Expedia again, you did not deliver what we had booked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Everything great

Posted 16-Oct-2017
Pros: Harbour
Location: Harbour view & access ..perfect.
we will certainly return ....great location & very comfortable room. We recently stayed at a :Delta in Moncton too and are consistently impressed with hotel amenities and staff. The only thing missing is a good firm pillow.
5 out of 5
Recommended
for Everyone
by A verified traveller from Richmond

Perfect for Victoria marathon

Posted 15-Oct-2017
This was our 8th year in the hotel during the Victoria marathon weekend and I think this says it all. The new gym is fantastic before and after the run for workouts! Great place
2 out of 5
by A verified traveller from tennessee

Not worth $400.00 per night

Posted 12-Oct-2017
I was looking forward to seeing the beautiful inner harbor from our room. Upon checking in, we were informed that we would have a 22$ per day charge to park our vehicle. This is totally unacceptable and should have been complementary with our room rate. So we paid an additional 88$. We get to our room only to see 2 small windows that open 3-4 inches and both angled out so that you could not hold a phone out with both hands to take a picture. I had to hold my I phone out the window to take a picture with one hand as the glass was dirty and would have been blurry if taken through the glass. I have stayed in all inclusive hotels for the same price with full balcony’s overlooking the ocean with no obstructions. Research your hotel thouroughly people. And ask about parking, views and their space, breakfast etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Nice beach view

Posted 06-Oct-2017
Quiet and comfortable. The room has a beach view, Boat, building on the other side and plane. The breakfast was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Gorgeous views of the harbour

Posted 05-Oct-2017
Pros: Great location. Close enough to downtown to walk but quiet.
Cons: The restaurant is good, but a little pricey.
Location: There's a nice walk along the water, or you can walk across the bridge and right into Chinatown, Government Street, museums and cool shops
The hotel is across the harbour from downtown and the parliament buildings. A quick walk across the bridge and you're there. Or you can sit inside and watch float planes land on the water in front of you. It was very peaceful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga, Ont

Good hotel,

Posted 18-Sep-2017
Clean (new) staff helpful and pleasant, food excellent, hotel clean, even theroom cleaning staff were very pleasant and helpful.
Comment from Hotel Management
22-Sep-2017 by Front Office Manager, Hotel Management
Thank you for your kind comments about our Housekeeping team. I'm very glad to hear that you enjoyed your stay! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great all around night

Posted 13-Sep-2017
We enjoyed every moment Location and room the best Staff friendly and so accommodating Only complaint Stain on one of the sheets but otherwise excellent
Comment from Hotel Management
22-Sep-2017 by Front Office Manager, Hotel Management
I'm very happy to hear that you enjoyed your stay. Thank you for your kind comments about our fabulous team. We look forward to welcoming you back! Sincerely, Rachael Hannay Front Office Manager