Ratings based on 1,409 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Business Travellers
by A verified traveller from Seattle

Exceptional experience.

Posted 21-Feb-2017
Pros: Quality, amenities, service, location, view.
Cons: If I am forced to nitpick, I guess the artwork in the rooms is a little generic.
Location: Short walk across the bridge to hundreds of attractions downtown. The hotel has a very nice waterfront patio as well.
Friendly service upon arrival. Room was beautiful, spotless and fully stocked. Panoramic view of the harbour, city centre and historic buildings.
Comment from Hotel Management
23-Feb-2017 by Guest Relations, Hotel Management
Thank you for your review! I'm happy to hear that you enjoyed your beautiful guestroom. We look forward to welcoming you back!
5out of 5
Recommended
for Everyone
by A verified traveller from tsawwassen

Great hotel and staff

Posted 30-Jan-2017
All the staff was friendly and helpful. When we were going to dinner, they offered to drive us in the shuttle and call them to be picked up! Was wonderful service! Will definitely stay there again.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with great sitting areas

Posted 27-Jan-2017
Location: Restaurants and shops are a short walk across a bridge. The city is spread out around the harbor with nice walking areas.
Nicely appointed hotel with great views of the harbor and surrounding city. Rooms are clean, staff is friendly and helpful. Lobby is spacious with a fireplace and an adjacent outside sitting area.
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Great views, isolated from the noise

Posted 18-Jan-2017
Came for an overnight business trip and decided to try this place for the first time. Was upgraded to a room facing the bay. Beautiful. Room was clean, spacious and bed was comfy.
3out of 5
by A verified traveller

Not worth the expense

Posted 28-Dec-2016
Pros: The noon check-out time was nice.
Cons: The bed was terrible. I am still sore! Everything else was fine, but it was an old, used-up mattress and pillows.
Location: Central location. 10min walk to downtown.
We stayed 2 nights. The total was over $600, including parking and pet charges. It was not worth the $$ considering the bed was terrible.
4out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo

Very nice hotel.

Posted 27-Dec-2016
Pros: Excellent desk staff, good restaurant. LURE.
Location: So much to do in downtown Victoria. Yet, the Hotel is set is a quiet park setting. Very nice.
We had an outstanding view of the BC Legislative buildings lit for the Holidays. Beautiful site. Ships coming and going, duck and seagulls. Quiet setting but very close to downtown Victoria.
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Gorgeous view

Posted 25-Dec-2016
There was a great view of the water front from every window of the room, also this week was very big and we love the two bedroom part.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, beautiful view

Posted 21-Dec-2016
Nice facility. Opted for "green" service. No maid service. Didn't mind no clean towels but missed clean glassware, coffee etc. would not do again Loved inner harbor view with holiday lights.
5out of 5
Recommended
for Everyone
by A verified traveller from Osaka

オーシャンビューの向こう側にBC州の議事堂が見える最高のロケーションです。

Posted 22-Nov-2016
Pros: 清潔、景色
Location: テニスコート、ジム、プールが無料で使えるので気に入りました。
ホテルから市内までは無料シャトルバスが利用でき便利でした。スタッフも親切でした。1階にスターバックスもあります。
5out of 5
Recommended
for Everyone
by A verified traveller

Great experience

Posted 14-Nov-2016
Front desk staff were amazingly friendly and helpful. Can only want for bathrobes in rooms. Other than that a lovely, cozy room.