Ratings based on 927 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Nice and close to the harbour

Posted 10-May-2016
Nice and clean and close to the harbour. The restaurant has good food but way to expensive. I would stay there again for the view.
4 out of 5
by A verified traveller from calgary ab

The location is perfect, walking distance to every

Posted 06-May-2016
The location is perfect a walking distance to everything, staff were very friendly but the room was pretty small. We stayed for 2 days so we didn't get our washroom cleaned, because we were staying for another day but every other hotel they always cleaning hope that was a miss from the cleaning crew and not a standard.
4 out of 5
by A verified traveller

in the harbour

Posted 03-May-2016
Pros: Location. Free parking. Free wifi.
Location: Location awesome. Lots to do and see close by. Almost endless things to see and do.
This hotel is in the harbour so was very convenient for our stay. I found the free breakfast really lacking. Compared to other places I have stayed that include a breakfast. We really didn't have much to do with the staff except upon arrival and the young man at the check in desk was really pleasant and helpful. Having free parking and free wifi were very definite pluses. Over all our stay was really good.
2 out of 5
by A verified traveller from Vancouver, BC.

Booking include breakfast but actually it was not

Posted 03-May-2016
Pros: Warm water swimming pool
Location: Convenient location to many amenities.
Asked staff for breakfast coupon at check in, I was told it is not included. I double check my booking to be sure and asked again, she said it is a mistake on the website. I made a gentle complaint at check out. I was offered a breakfast coupon at 10:30 when I already had my breakfast. The restaurant was closed by then anyway. I was told many guest complaint, therefore hotel started to offer coupon. I should learn to complaint harder right at beginning next time though that's not the way I like to be.
5 out of 5
by A verified traveller

Close to Ferry. Very comfortable room!

Posted 29-Apr-2016
Pros: And their restaurant was very good - both service and food.
Cons: Nothing.
Location: Museum down the street. Murchies up Government Street. Watching all that goes on in the inner Harbour.
Our room was great! Clean, had refrigerator, kitchen facilities, table and chairs to eat at, couch and wonderful bed.
5 out of 5
by A verified traveller from Calgary, AB

Great location and value. Close to harbour, sights

Posted 23-Apr-2016
Pros: Location. Free parking. Bicycle storage. Restaurant.
Great location across the street from harvour. No car necessary to see lots of sights. Harbour walking path right out front. Lots of restaurants nearby. Had bikes with us so toured on those. Hotel took care of storage when we weren't using them. The hotel is older and not real high end but provides great value. nice restaurant on sight.
3 out of 5
by A verified traveller

Not so clean

Posted 18-Apr-2016
The first room we got was not so clean with dusty floor. We got another room, but it was only slightly better. The one positive is the location is good.
4 out of 5
by A verified traveller

Posted 16-Apr-2016
Pros: See above
Cons: See above
Location:
The only flaw in our room was the step up and down to the bathroom. Fortunately, as someone who is up two or three times a night, that could have been a hazard. I stubbed my toe only once! That's unfortunately how it was constructed, which wasn't wise at the onset. Other than that, and some strange noises that dissipated eventually (we weren't far from the elevator and on the first floor next to the pool), it was a great two day stay. The breakfast was fine, but we ordered bacon because we could! Thanks for the hospitality and we'll certainly come again.
4 out of 5
by A verified traveller from coquitlam bc.

Everything is within walking distance.

Posted 16-Apr-2016
While hotel is a bit dated in areas the rooms were clean and comfortable. The staff was excellent.
2 out of 5
by A verified traveller

Good location. Pool. All else disappointed

Posted 13-Apr-2016
Pros: location and pool
Cons: friendlier more helpful staff, pool towels, mini fridge, discount to restaurant, quieter rooms, nicer bed
Location: on the harbour, lots to do
Noisy. Bed not great. No staff available for pool towels. Tried twice. Base boards coming off in room. When we voiced concerns front desk staff said "It's an old hotel. "Did not like the step up to the bathroom. A mini fridge would have been nice. Our room did not include breakfast. A discount to the restaurant would have enticed us to maybe eat there. The location is good and the cold pool was very warm which was a pleasant surprise.