Ratings based on 1,326 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Verouderd hotel met prachtig uitzicht

Posted 01-Dec-2016
Pros: Het uitzicht
Cons: De vloerbedekking op de gangen en de badkamer
Location: Op 15 minuten lopen van het centrum en 5 minuten naar het drijvend dorp
Redelijk hotel, maar met een prachtig uitzicht op de haven. De vloerbedekking op de gang was totaal versleten, de badkamer is sinds de jaren tachtig niet aangepast en de kamer is saai ingericht. Daarentegen is het meubilair prima en het slaapt het bed heerlijk. De kamer was schoon, maar in de badkamer waren ze een aantal plekken vergeten. Het hotel ligt op 15 minuten lopen van het centrum, maar heeft ook een gratis shuttle.
2out of 5
by A verified traveller from Vancouver, BC

Good location but disappointing

Posted 28-Nov-2016
Pros: The staff were friendly
Cons: Cleanliness
We checked in late, however, on our reservation it says we have a guaranteed late check in we were checked into an Accessibility Room, which is fine, but not the room that we reserved. The bathroom was dirty, there was hair on the counter and the sink plug had mold on it and was stuck in the drain so we had to fight to pull out ourselves. We were only there for one evening.. luckily!
5out of 5
by A verified traveller

Our favorite hotel on the inner Harbor.

Posted 27-Nov-2016
We came here on our honeymoon 10 years ago and we go back here every time we get a chance.
5out of 5
by A verified traveller from Courtenay,BC

Very nice hotel close in to the harbour.

Posted 21-Nov-2016
Pros: Lovely bedding, good views, convenient to town.
Cons: Labels on the products in the showers in the pool change room.
Location: Victoria Art Gallery always has something new to make you think.
Lots to like about this hotel. Good location, jitney into town, restaurant with glorious views of the harbour. I really enjoyed the pool with the indoor/outdoor aspect. Rare to swim outdoors in November in Canada!!
4out of 5
by A verified traveller from Australia

Great location close to everything

Posted 21-Nov-2016
Pros: Staff, location and restaurant were all great.
Cons: Nothing.
Location: Fishermans Wharf.
Really enjoyable our stay. It was a little quiet because it was November.
5out of 5
by A verified traveller from g

Hôtel près de la marina

Posted 18-Nov-2016
J'ai adoré cette hôtel car très propre, près de la mer et tout près du centre-ville. De plus très facile d'accès de l'autoroute et du bord de la mer.
4out of 5
by A verified traveller from US

Lovely hotel near great restaurants

Posted 16-Nov-2016
Pros: Staff were uniformly friendly and helpful.
Cons: The bathroom was a bit dated and in need of minor repair.
Location: Several outstanding restaurants within walking distance. Ask the concierge or at the front desk for recommendations.
We needed to cut out stay short, due to a medical emergency. The hotel was accommodating in refunding the night we missed. Thanks to Expedia for helping expedite this refund.
5out of 5
by A verified traveller from vancouver, BC

Helpful and friendly staff

Posted 01-Nov-2016
Pros: The staff....front desk and concierge very good. The dining room and lounge staff very pleasant
Cons: Bed too hard ....housekeeping modified it for me
Location: Great location and walkable area. Inner harbour. Downtown for shopping and dining
Good room and service. The concierge staff were excellent....dinner and spa reservations Even transportation info and bookings ....shuttle ride to shopping, dinner etc
5out of 5
by A verified traveller from Saskatchewan

Great location

Posted 31-Oct-2016
Pros: Everything!
Cons: Nothing.
Location: Walks along the waterfront, Fishermans Wharf, whale watching, Gatsby Mansion, Imax, hop-on-off tours, carriage rides, harbour planes, downtown
Excellent location, far enough from the hustle of downtown but close enough to walk either direction - Fishermans Wharf or downtown . Beautiful views and walks. Great hotel, very friendly and helpful staff. Rooms were excellent, clean, super comfy bed with facilities required. Pool, hot tub and sauna was clean and enjoyable. Would recommend and stay again.
5out of 5
by A verified traveller from US

Excellent location, hotel, restaurant, staff!

Posted 27-Oct-2016
Location: Super walking distance to Fishermans Wharf, Empress hotel, hop on hop off bus, museum, great Blue Crab restaurant in hotel with harbor views!
Very comfortable bed, good coffee, nice clean bathroom, nice slider window onto balcony, great partial view of harbor!