Reception

Reviews of Best Western Plus Victoria Inn & Suites

2.5 out of 5
Best Western Plus Victoria Inn & Suites
8106 NE Zac Lentz Pkwy, Victoria, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 282 reviews" "
Rating 8 - Good. 74 out of 282 reviews" "
Rating 6 - Okay. 37 out of 282 reviews" "
Rating 4 - Poor. 15 out of 282 reviews" "
Rating 2 - Terrible. 15 out of 282 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived too late for breakfast one morning, but Patsy found us muffins to take back to our room. She was so nice and helpful. Said she’d been working at the hotel for 18 years!
Stayed 3 nights in Mar 2024
Response from Manager on 13 Mar 2024
Dear Robert, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 Poor

Adelita

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
One towel was dirty, another was worn thin in spots. Phone didn’t work. People above us were so noisy both nights. Someone even went to join the second night.
Stayed 2 nights in Feb 2024
Response from Manager on 4 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 4 Mar 2024
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Dear Abel, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Kathie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Dear Kathie, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Dear Robert, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Feb 2024
Dear Olga, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Anayeli

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 2 Feb 2024
Dear Anayeli, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Dr. Roger

Travelled with partner
Liked: Cleanliness, staff & service
The areas of remodel seemed sloppy. The laminate flooring was not secured to the floor. The shower enclosure poorly installed the bedding didn’t fit the bed. The Christmas stuff was dusty and old. The breakfast was not sufficient for the crowd. Overall, Not a good experience.
Stayed 1 night in Dec 2023
Response from Manager on 2 Feb 2024
Dear Dr. Rodger, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Robert

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs upgraded. Breakfast was great. Lobby Entrance was nice. Room smelled bad on entry. Wifi was a little in and out.
Stayed 2 nights in Dec 2023
Response from Manager on 2 Feb 2024
Dear Robert, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

2/10 Terrible

Lori

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 rooms. One room had hair all over the toilet seat, 2nd room the toilet ran all night and the bathroom door wouldn't close, 3rd room had a big cockroach on the floor. All 3 rooms smelled like feet. Carpet in rooms and on the open stairwell stairs was filthy. Will not stay at a BW Plus ever again.
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little property, friendly staff, clean rooms. We enjoyed our 3 days here. Daily breakfast is a bonus.
Stayed 3 nights in Nov 2023
Response from Manager on 1 Dec 2023
Dear John, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Caren, Brownwood

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were awesome and so very helpful and friendly ! I loved the decor and the staircase
Stayed 2 nights in Nov 2023
Response from Manager on 1 Dec 2023
Dear Caren, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 Good

gilberto

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Business Stay
Room 316 was spacious and quiet. Two things that I notice and I am not a picky guest. The pillows were too soft for me, and the carpet wasn't cleaned enough. Other than that, I will return. Breakfast was good and the coffee selection was awesome!
Stayed 2 nights in Oct 2023
Response from Manager on 6 Nov 2023
Dear Gilberto, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Lisa, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did enjoy out stay with at Best Western Plus in Victoria. Location was great to meet up with our family. We are returning again this Friday Oct 20.
Stayed 4 nights in Oct 2023
Response from Manager on 26 Oct 2023
Dear Joyce, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Terry

Travelled with family
Housekeeping needs to improve
Stayed 3 nights in Oct 2023
Response from Manager on 26 Oct 2023
Dear Terry, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property on the past. The staff is very friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Dear Cheryl, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
I read some of the reviews on this site... I do understand the comment on the flood light in the parking light some- one wrote about and while the place is clean, there is an odor and the is showing it's age. So, the big question is, would I come back and stay here... yes, I would.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Frank, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet
Stayed 3 nights in Sep 2023
Response from Manager on 26 Oct 2023
Dear Tracy, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Dear Donna, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel!
Stayed 1 night in Aug 2023
Response from Manager on 7 Sept 2023
Dear George, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Marivel

Stayed 1 night in Aug 2023
Response from Manager on 7 Sept 2023
Dear Marivel, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Paige

Travelled with family and small children
Disliked: Property conditions & facilities
Everyone was nice especially at breakfast. But the grounds had trash around laying and the pool had trash in the pool.
Stayed 1 night in Aug 2023
Response from Manager on 7 Sept 2023
Dear Paige, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

8/10 Good

Christopher

Stayed 2 nights in Jun 2023
Response from Manager on 27 Jul 2023
Dear Christopher, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The only negative thing I could say, the shower soap dispenser was very low and hard too use. I just used the sink soap bar no biggie.
Stayed 1 night in Jun 2023
Response from Manager on 19 Jul 2023
Dear Danny, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Jun 2023
Response from Manager on 19 Jul 2023
Dear George, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 Poor

Ramon I.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC unit did not cool the room adequately. The bodywash and shampoo dispensers were empty. The scrambled eggs at the breakfast buffet were dry.
Stayed 1 night in Jun 2023
Response from Nicole on 16 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 6 Jun 2023
Dear Colleen, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 19 May 2023
Dear Lorenzo, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Tv quit working the morning we were leaving. Possibly the remote. Breakfast was okay.
Stayed 1 night in May 2023
Response from Manager on 14 May 2023
Dear Linda, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Not real friendly at check in, like we were interrupting his night, no information about WiFi, breakfast, anything. Could tell there were leaks in ceiling due to some black spots and paint drooping in bathroom and at door. Shower head leaking and water in floor amd room felt damp. they moved us to another room where someone was in already that we walked in on. Back to original room and shower was replaced. No hot water amd nobody seemed to really know what to do. Finally taken care of. Not a horrible stay but not the best. Hotel needs some work.
Stayed 3 nights in Apr 2023
Response from Manager on 3 May 2023
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Eva

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Manager on 19 May 2023
Dear Eva, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found our new place!
We travel to Victoria pretty often to visit family and this was the first time at this hotel. The price was the same as our “regular” place and we were looking to change and we LOVED our stay here! Hotel was nice and the front desk staff was very courteous. The 2nd floor where we were had a strange smell, but that didn’t effect the smell in the room at all. The breakfast area was kept clean and well stocked and was an added extra bonus! We were pleasantly surprised at the quality of the buffet for this type of hotel. Overall great stay and our new “regular” place when we come back!
Stayed 1 night in Apr 2023
Response from Manager on 27 Apr 2023
Dear Julia, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Gary

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfriendly Desk people No hot water in my room one day Room wasn't cleaned very well
Stayed 3 nights in Apr 2023
Response from Manager on 24 Apr 2023
Dear Gary, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
It was very convenient to lots of things, easy access! Very quiet & peaceful. Breakfast was excellent, staff bent over backwards to make my stay pleasant. So much so, that I’m here again for overnight stay, before heading back to Arkansas!
Stayed 3 nights in Apr 2023
Response from Manager on 19 Apr 2023
Dear Brenda, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Staff was great, overall hotel was very clean, breakfast was delicious, would definitely stay again.
Stayed 1 night in Mar 2023
Response from Manager on 20 Mar 2023
Dear Luis, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

Katherine

Disliked: Staff & service
The first time I was here in July, the experience was awesome! The second time I was here in September, the soap containers were empty in the shower and there was lots of trash on the side parking lot. This last time I was here which was this weekend, the night counter person told us that breakfast was from 7am to 10am. The room was ok and could of been a little cleaner in the bathroom. I poured two drinks in the sink and it would not drain. We had to go to the front desk and ask for a plunger. Yes, there was the time change over the weekend and we went to breakfast area around 9 and there was nothing there other than slices of cheese thrown in the mini fridge, waffle mix was all watery and clumpy in the middle, the person who was supposed to make breakfast was not very friendly and unplugged everything and just ignored us. So no breakfast. The lady from the front desk made excuses and used the time change as one and that he has to go clean too. Check out time is not until 11 am so that should of definitely not been used as an excuse. This place is going downhill each time we stay there. Again, tons of trash on the side parking lot like someone had a big party there or something. I love coming to Victoria but I guess its time to look somewhere else for our next visit.
Stayed 1 night in Mar 2023
Response from Manager on 20 Mar 2023
Dear Katherine, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Workers were very friendly and helpful
Stayed 3 nights in Feb 2023
Response from Manager on 6 Mar 2023
Dear Rick, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
Awesome
Stayed 1 night in Feb 2023
Response from Manager on 27 Feb 2023
Dear Terrence, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on 6 Mar 2023
Dear Betty, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very convenient to family we were visiting in Victoria. I hope if we return in May for grandson’s graduation your lobby will be finished. I almost got a splinter signing in. But that’s the price you pay for improvements. I knew you were doing that, so it was no surprise. I liked your prices and that will not keep us from booking a room in May 2023.
Stayed 2 nights in Jan 2023
Response from Manager on 18 Jan 2023
Dear Linda, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on 6 Nov 2023
Dear Keith, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property in process of lobby remodeling.
Stayed 2 nights in Dec 2022
Response from Manager on 18 Jan 2023
Dear Jack, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Erasmo

Stayed 1 night in Dec 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came for one night before Christmas Eve. Staff was friendly and helpful even though they were preparing for their staff party that night. The breakfast was as to be expected in motel free breakfasts, the usual fare, but the lady working the breakfast area was very dutiful and clean, we tipped her. This is a good value motel, very clean well kept property.
Stayed 1 night in Dec 2022
Response from Manager on 27 Dec 2022
Dear Joseph, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the location I needed to be and accesible to the roads
Stayed 1 night in Nov 2022
Response from Manager on 28 Nov 2022
Dear Jaime, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

6/10 Okay

April

Business traveller
Disliked: Staff & service
Neutral ... Sigh.....
This property is clean, but just has an "old" feel. I've stayed here multiple times so it certainly isn't anything to keep from staying here! Just don't expect new and shiny. The room smelled stale; the desk clerk took several minutes to answer the bell. Just a very "neutral" experience.
Stayed 1 night in Oct 2022
Response from Manager on 20 Oct 2022
Dear April, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

4/10 Poor

Hector

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bed not clean
Stayed 4 nights in Oct 2022
Response from Manager on 9 Oct 2022
Dear Hector, Thank you for taking the time to write a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time in Victoria, TX
Staff was friendly and courteous, amenities were clean and comfortable. There was some property improvements being made but the disruption was minimal.
Stayed 1 night in Sep 2022
Response from Manager on 2 Oct 2022
Dear Allen, Thank you for taking the time to write a review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write a review. We appreciate your business. Sincerely, Kishan Patel General Manager Best Western Plus Victoria Inn & Suites