Suite, Hot Tub, Sea View | Terrace/patio

Reviews of Hotel Eden Roc

4 out of 5
Hotel Eden Roc
Via G. Marconi 110, Positano, SA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 504 out of 608 reviews" "
Rating 8 - Good. 82 out of 608 reviews" "
Rating 6 - Okay. 12 out of 608 reviews" "
Rating 4 - Poor. 6 out of 608 reviews" "
Rating 2 - Terrible. 4 out of 608 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christina M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought we had landed in heaven
This is by far one of the most amazing hotels I’ve ever stayed at. It was like a slice of heaven; the most amazing and accommodating staff and what a view! I wish I could wake up at the Eden Roc every day.
Stayed 2 nights in Oct 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
just wonderful!
Stayed 2 nights in Oct 2023

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spot
The place was amazing and the staff was fantastic! Close to everything! And the view!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Pascal, Tony, and Mario! An exceptional stay in Positano. We kicked off our honeymoon here, and it was a truly magical experience. This is the place where you ball out and get to reap the benefits mightily including a sweeping view of the city and sea along with delicious breakfast served by the enthusiastic restaurant head chef Tony next to the pool which all also overlooks the Hotel’s stunning views. Along with breakfast, they have all the amenities you need and a gym, although it was a “surprise” cost we noticed at checkout (200€). Other non-inclusive packages like flowers and balloons, wine, cake, excursion trips, and massages were also top notch. The second restaurant on the main level, Roc Pizza and Steak, is absolutely a must here in Positano. Their calzones and pizzas were amazing. Hotel Eden Roc is somewhat pricey of a stay while the walk back up-hill from the center of town can be grueling at times, but you are actually getting your money’s worth here especially if you get the jacuzzi suite with the sea-side view. Thank you!
Stayed 5 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are even considering booking this hotel then look no further. The place is amazing. Staff are next level helpful - rooms are great, location is spot on with incredible views and the bar and restaurant are top notch. We travelled as a couple with a 6 month old baby and its fair to say our baby was treated like a celebrity. We had a fair few drinks in the sky bar and always great service. We even dined at the restaurant one evening and the food was out of this world. The restaurant wasnt cheap but was certainly value for money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mychelle Velasco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Our suite is super clean everyday. The location is convenient to dining and shopping areas. Most of all, the staff at Hotel Eden Roc is one of the best staff I have ever had the pleasure of meeting. They’re so helpful, warm, accommodating and cheerful! They made our vacation so memorable! Thank you Hotel Eden Roc staff for everything! Bellissimo!
Stayed 3 nights in Sep 2023

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on our honeymoon and it was exactly what we needed. We could walk to restaurants easily or eat at the hotel. We could go to the beach or stay by the pool. The staff was very helpful and friendly. Food was amazing.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dawn, Rye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk/concierge were so friendly and kind. They Helped with all our requests promptly with a smile. A surprise bottle of champagne and free mini fridge were an unexpected treat. But the best of all was the 1) beautifully decorated spacious room with a large balcony, 2) the most gorgeous views of sea and town of Positano 3) fantastic food/restaurants and 4) gracious service. Tony at breakfast was a hilarious character that put smiles on our face as he met our every need. And finally a big thank you to the chef for making my son pancakes 20 minutes after the kitchen was closed. Small things but all tolled made this a special place where we were made to feel special.
Stayed 2 nights in Aug 2023

10/10 Excellent

JoAnne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

TOMEKIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Matthew W.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has amazing views and the staff provide some of the best service out!
Stayed 3 nights in Aug 2023

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to be
Stayed 4 nights in Aug 2023

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Service was excellent — above and beyond. Tony, in particular, made an impression with his enthusiastic hospitality at breakfast. Great views from the property. The room itself was minimalist and simple. We enjoyed relaxing poolside. We stayed in peak season so I will say I believe the hotel was overpriced. My only piece of feedback is that I’d recommend the hotel send a welcome email / communication, prior to arrival, so folks know the options for checking their bags with a porter, along with transportation to the hotel, should they arrive by ferry. That was a miss for us. Traveling with luggage, uphill, in the middle of a heatwave, in peak season, was a tough start in Positano. Little did we know, there are porters at the bottom of the hill, who can help make it easier. :)
Stayed 2 nights in Jul 2023

6/10 Okay

natallia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall this is beautiful place. Absolutely 5 star for location, hotel amenities and food. However staff is the worst. I have never seen so much discrimination to those who dies not arrive in limo and flash expensive bags and label clothes. Only 3 people among all staff were super nice. The receptionist Pascal, Tony -a breakfast manager server, and a cleaning lady. Everyone else are just terrible, mean and rude people. They look at you with such judgement that you just want to never ask a question. Be aware 1. Gym has to be booked in advance for an hour at the time only. Concierge booked another couple at 9 for my time and that was terrible. Not enough space to move. Although the couple was very nice, I still think this was not a acceptable for 990$ per night not to have at least 1 hour to yourself. Also gym hours is from 9-6 and people want to workout early 2. Pool is beautiful and views are amazing and the best in Amalfi cost. But there is no service. Well actually there is order at the bar self served service. Bartender asks for tips even though he does not actually serve you a drink. If you don’t he just slapped the book in front of my face. And the drinks are very expensive. 40 eur per drink. Will I stay here again - absolutely NOT. And Toby advise anyone else. There are a lot of much nicer hotels. But be prepared to flash a lot of money or you will not get good service. Just terrible
Response from Valentino on 25 Jul 2023
Dear natallia,first of all, we want to thank you for being our Guest during your recent visit in Positano. I'm very sorry that the experience was bothered by the happenings you have mentioned. We will investigate further to make sure no other Guest will be leaving the property with your same felling. Respectfully, please, let me say that there is no way someone made any kind of discrimination based on the transportation you have arranged or on the brand of your bags/clothes. I apologize if any of my colleagues’ conduct was responsible of this huge misunderstanding.As regards for the gym, we know it is not a big place, but we are proud of it, since we are one of the very few hotels in town with an exercise room, equipped with air conditioned, modern facilities and weights. To use the gym, a reservation is necessary. I'm surprised you did not mention that the only reason why you were with other people regards the fact that you wanted to use the room before check-out. Pascal was kind enough to ask the couple who booked the room to share the session with you. You all seemed to agree on this. Check-out time is 10am, while you have been allowed to use the room longer until 11am.We will take in huge consideration your thoughts regarding the presence of the person in charge at the pool, as well as of the request of tips. Of course, tipping remains absolutely optional. The Guest's gratification is the only essential condition we care about, nothing else. I'm sorry we lost a huge opportunity in your case and we wish you all the best.Warm regards

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and clean, beautiful hotel. Would come back for sure!
Stayed 5 nights in Jul 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Shakti

Stayed 3 nights in May 2023

10/10 Excellent

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, including the view to the bay!
Stayed 2 nights in May 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sonny

Stayed 3 nights in May 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay in positano
Stayed 2 nights in Apr 2023
Response from Valentino on 1 May 2023
Thank you very much for being an excellent Guest and for the high valuation of the experience.

10/10 Excellent

NIKHIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to complain about hotel.
Stayed 3 nights in Apr 2023

8/10 Good

Paula, boson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Eden Roc but the reason I booked this hotel was for the heated pool. I was told it was heated and it was not it was colder than the ocean. My husband and I always book hotels with a pool for our kids. Breakfast was good. Beds were comfy. Not sure if it was worth the $$$$
Stayed 4 nights in Apr 2023

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
Expensive but worth it.
This hotel is relatively expensive, but most things in Positano are at a premium. The service and friendliness of the staff was exceptional. The food was extremely good, but very expensive. The hotel room was clean and bright, but a bit basic.
Stayed 7 nights in Apr 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Amazing balcony views
Stayed 2 nights in Mar 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is a luxury place. So nice, so clean, and they have services like massages/spa, pool, bar, and a different hours open restaurant.
Stayed 1 night in Mar 2023

10/10 Excellent

Carmen, CORONADO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 1 night in Mar 2023

10/10 Excellent

DA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is quite good
Stayed 1 night in Nov 2022
Response from Raffaele on 24 Nov 2022
Dear DA,thank you for the positive feedback. We are delighted to know you've enjoyed your time here, and we hope to be able to welcome you back again soon!

10/10 Excellent

Claire

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Raffaele on 24 Nov 2022
Dear Claire,we appreciate you've taken a moment to send us your feedback, and we thank you for your valued preference. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing honeymoon spot
Great location, incredible view and very friendly staff. Totally worth getting the balcony rooms for the view. Staff was very helpful with the valet parking and even provided beach towels and bag for trips to the beach.
Stayed 3 nights in Oct 2022
Response from Raffaele on 24 Nov 2022
Dear Jennifer,thank you for your feedback and, most importantly, for your valued preference, especially for such an important occasion! We are happy and proud to know you've enjoyed your honeymoon here with us, and we hope to be able to welcome you back again soon!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Eden Roc was beyond my expectations. We were given a tour of the hotel upon arrival, directions on how to walk to the shopping and beach, and all the amenities. Our view was absolutely unbelievable, we paid a good amount of money for the “poster view” of the Positano cliff cityscape and that is exactly what we got. The hot tub was excellent, and a great selection of drinks in the minibar. That staff was always so friendly and the workers in the breakfast area made us smile every morning with their friendly and lively attitudes. I would recommend this place over any 5 star hotel in the area. We traveled to Riva, Florence, and Rome but this hotel was the best by far. Thank you so much for an unforgettable experience. Grazie mille! -Josh and Jenna
Stayed 2 nights in Oct 2022
Response from Raffaele on 24 Nov 2022
Dear Josh and Jenna,we would like to deeply thank you for your valued preference and, most importantly, for such kind words. It is always a matter of great pride for us to know that our passion and commitment are received in such a special way. We cannot wait to welcome you back again one day!

10/10 Excellent

Clorissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Eden Roc was perfect for our visit to Positano for a friend's wedding! It was a close walk to all the shops and not too far from the beach. It was very convenient that it was off a main road since we drove a rental car, we didn't have to go on the really narrow or pedestrian heavy shopping streets. The staff was incredibly nice and helpful when figuring out transportation and reservations. The views from the hotel were incredible as well. Would stay here again and recommend to anyone staying in Positano.
Stayed 3 nights in Oct 2022
Response from Raffaele on 24 Nov 2022
Dear Clorissa,we cannot thank you enough for your kind words and for choosing Eden Roc for your stay in Positano. We are proud to know you've had a fantastic experience, and we can't wait to welcome you back again soon!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Clean and Professional
Stayed 2 nights in Oct 2022
Response from Raffaele on 24 Nov 2022
Dear Thomas,thank you for taking a minute of your time to send us your feedback. We thoroughly appreciate this, and we are glad to know you've enjoyed a fantastic time here with us.Many thanks!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will not be disappointed
Amazing! The villa was wonderful with space for everyone, the private outdoors were lovely. Highly highly recommend. And the staff was out of this world! Attentive and kind!
Stayed 1 night in Aug 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service at this boutique hotel is outstanding! Gorgeous property, large rooms, great amenities and a fabulous staff make this an excellent choice for your stay.
Stayed 4 nights in Aug 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel you MUST stay at when in Positano
I can't say enough positive things about the hotel Eden Roc. When you travel, you want and expect a nice clean room, etc. However, what really separates the Eden Roc from other hotels we have visited (and I have several million miles on airlines and top tier status in many hotel chains) is that they truly care about their guests and you instantly become part of their family. They go well above and beyond to make your stay memorable (eg, for breakfast Tony already knows you name and room number and has all of your favorites and wishes prepared). The customer support team is outstanding and helped make a variety of plans and reservations for us, all without any errors. Everyone in the hotel is outstanding. Finally, you can't beat the view, the quality of the rooms, the services and extras. I can't say enough positive things about the Eden Roc.
Stayed 4 nights in Aug 2022

10/10 Excellent

Bob

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are some of the most friendly and nicest people I’ve ever met!!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Omid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property. Definitely one of the nicest places in Positano.
Stayed 1 night in Aug 2022
Response from Raffaele on 7 Aug 2022
Thank you very much for your kind words and for your feedback! We are glad to read you've had a great time, and look forward to welcoming you back!

6/10 Okay

Bret Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car was damaged by valet or someone in parking garage. They didn’t let us know and we didn’t notice until we stopped for gas later. Right fender and bumper.
Stayed 3 nights in Jul 2022

10/10 Excellent

ERIK

Stayed 3 nights in Jul 2022
Response from Raffaele on 30 Jul 2022
Dear Mr. Erik, thank you for your valued preference and for your feedback. We are delighted to know you've had a fantastic time with us, and we look forward to welcoming you back!

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Positano. Outstanding staff. Very comfortable rooms. Breakfast buffet has something for everyone especially if you have kids.
Stayed 4 nights in Jul 2022
Response from Raffaele on 30 Jul 2022
Dear Mr. Ross, thank you for your valued preference and for your kind words. We are delighted to know you've had a fantastic time with us, and we look forward to welcoming you back!

10/10 Excellent

Emily

Stayed 4 nights in Jun 2022

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views, food, and staff. Just be sure to schedule your porter to help you there!
Stayed 1 night in Jun 2022
Response from Valentino on 24 Jun 2022
Dear Melissa, thank you immensely for an exceptional review and for being a perfect Guest. We are very grateful. Bets regards

10/10 Excellent

Win

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely
Stayed 1 night in Jun 2022
Response from Raffaele on 11 Jun 2022
Thank you for your valued preference and for submitting your review! We look forward to welcoming you back!

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly loved our stay at the Eden Roc Positano with breathtaking views, wonderful staff, great food, within walking distance of everything and accessible by car too! We’d love to come back!
Stayed 4 nights in Jun 2022
Response from Valentino on 24 Jun 2022
Grazie Carina, we have enjoyed your presence very much and we hope you will return soon! With gratitude

8/10 Good

ERIC

Travelled with family
Hotel is ok.
Stayed 1 night in Jun 2022
Response from Valentino on 24 Jun 2022
Thank you Eric for your visit and for the feedback. Hope to welcome you in a next future for a second time. My best regards