I brought my mama to Florence (and Rome) for an extremely special trip, and the staff at Bernini Palace absolutely made that happen. I cannot stress enough how much we loved our stay here: the beautiful room, the fabulous location and the sumptuous furnishings were all greatly appreciated.
But here is what makes a five star hotel: the staff. Stefania, Lorenzo, Matteo, and many others whose names I don’t know were completely delightful from the moment we arrived, and so very helpful with every single question or accommodation. This hotel is one of the best I’ve experienced in Europe, and it’s because of their professional, dedicated, caring, warm, welcoming, efficient, talented team.