Looked for a hotel room for 5 people on Expedia and found this one. No room available with sofa bed when we arrived late at night but was told a roll away bed would be delivered immediately. When roll away bed did not come at 30 minutes, called downstairs and was told none were available. #5 slept on floor. With urging, was told we would be credited $35 towards breakfast. Paid for breakfast, stopped by desk on checkout, note about credit but no credit. Lost about 45 minutes of our last day of vacation trying to resolve.
Comment from Hotel Management
10-Jan-2016 by General Manager, Hotel Management
Thank you for your feedback and your candid comments. Due to the anonymity of your review, it is difficult to review your reservation. I can say that it is difficult to accommodate 5 persons in rooms with one one or two beds as we offer. We strive to make our guests stay memorable and exceed all expectations. I do apologize for failing you and the disappointment suffered.