Ratings based on 1,064 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Amazing hotel in a great location

Posted 11-Apr-2018
Pros: The Room, the location and the staff. There wasnt really anything not to like
Cons: Maybe just a small bar area if you could squeeze one in
Location: Easy reach of shops, restaurants and bars as well as many of the main attractions. Perfect location for exploring but quiet too for a good sleep.
We stayed here for 4 nights in March and had an amazing time. The room was incredible and the staff were fab. Breakfast each morning is buffet style, I'm gluten free and when I asked about options they got a little selection box of goodies out of the cupboard for me including biscuits, bread, crackers and pastries. The hotel is in easy walking distance of shops, restaurants, bars as well as being in a great location for the Airport water bus Alilaguna and the ACTV water bus stops. From the hotel we walked to St Marks square, the Rialto bridge and many other beautiful places. The afternoon tea/snacks the hotel put on during the day is a lovely little unexpected extra that really made the stay extra special. Would definitely recommend this hotel
Comment from Hotel Management
12-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Kerry, thank you for your fabulous review. We hope to welcoming you in a nearest future. Best regards Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire uk

Excellent hotel in a quiet residential area

Posted 06-Apr-2018
A charming period hotel beautifully restored in venitian style. The staff where extremely helpful and nothing was too much trouble. There was a good range of breakfast dishes and the complimentary prosecco with savoury nibbles was very welcome after a full day of sight seeing?
Comment from Hotel Management
08-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Sue, Thank you very much for the great review on Expedia. I am very pleased to read your lovely comments about your stay with us, particularly the quality of the complimentary snacks . Your very kind words have been shared with my team and I thank you on their behalf. I hope to have the pleasure of welcoming you back in the near future. Kind regards Paolo Vianello General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location with easy access to most places of

Posted 05-Apr-2018
Only negative was that the bed was very uncomfortable. The mattress and pillows were very hard and the mattress fell short leaving my feet hanging off the bed. Can’t fault the rest of the hotel however.
Comment from Hotel Management
08-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Client, thank you for your review . We are sorry you partially enjoyed your stay with us , at Una Hotel Venezia. It is possible to choose 4 different pillows , by asking reception desk the pilow wow menu. We are sorry you did not take advantage of them. Looking forward the pleausure to welcoming in a nearest future, please have our Best regards Paolo Vianello General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Great hotel in quiet street.

Posted 03-Apr-2018
Great staff. Nothing too much trouble. Nice rooms and quiet street.
Comment from Hotel Management
05-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Irene, The team and I are happy to hear that you enjoyed your experience at Una Hotel Venezia and liked the style of the hotel. We hope to welcoming you during another occasion. Best regards Paolo Vianello
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Mar-2018
Great location. Polite and helpful staff. Lovely room. Hotel very clean. Bed very comfy. Quiet area but easily to walk to all main attractions and water bus stops.
Comment from Hotel Management
05-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Client, The team and I are happy to hear that you enjoyed your experience at Una Hotel Venezia and liked the style of the hotel. We hope to welcoming you during another occasion. Best regards Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from liverpool

Excellent

Posted 30-Mar-2018
Pros: Location quiet and relaxing.
Cons: The only thing was our rooms toilet was very crampted which may only apply to our room.
Location: Walk anywhere, very quiet, nice local shops and restaurants, felt very safe.
Our hotel was everything we could have hoped for. The staff were friendly and helpful. We have already recommended the hotel to family and friends.
Comment from Hotel Management
05-Apr-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Client, thank you for taking the time to share your feedback of your recent stay. We are glad you appreciated our location. We hope to welcoming you during another occasion. Best regards Paolo Vianello General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Quiet but great location

Posted 20-Mar-2018
Great stay, very friendly and helpful staff. Excellent complimentary tea,coffee, prosecco and snacks in the afternoon and evening. Would definitely stay again.
Comment from Hotel Management
21-Mar-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Alan, thank you so much for your wonderful review. We are glad you enjoyed all our services offered. We hope to welcoming you in a nearest future. Best regards Paolo Vianello General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Mar-2018
Good location nice and quiet really helpful staff
Comment from Hotel Management
19-Mar-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Client, we are glad you enjoyed your stay with us. Best regards Paolo Vianello General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Our first trip to Venice was wonderful

Posted 17-Feb-2018
Our first trip to Venice was wonderful. The hotel staff were very friendly and helpful. We would definitely recommend this hotel to anyone staying in Venice.
Comment from Hotel Management
18-Feb-2018 by Paolo Vianello - General Manager, Hotel Management
Dear Client, What a wonderful review! Thank you so very much for taking the time to write such nice comments following to your stay at Una Hotel Venezia. Please be assured that your impressions and compliments have been shared with the whole team as they are a great reward to their continuous efforts to please and surprise our guests. We very much look forward to the pleasure of welcoming you back. Best regards Paolo Vianello General Maanger
5 out of 5
Recommended
for Everyone
by A verified traveller from Somerset

Fantastic

Posted 18-Jan-2018 on Ebookers
Pros: Everything
Cons: Nothing
Location: Very easy to find from water bus and quite close to shops and St Marks square
Great customer service and hospitality. Allowed to check in 2 hours early and the complimentary drinks and snacks in the afternoon and evening was a lovely touch.
Comment from Hotel Management
06-Feb-2018 by Paolo Vianello - General Manager, Hotel Management
Dear guest, What a wonderful review! Thank you so very much for taking the time to write such nice comments following to your stay! Please be assured that your impressions and compliments have been shared with the whole team as they are a great reward to their continuous efforts to please and surprise our guests. We very much look forward to the pleasure of welcoming you back. Thank you again for sharing!