- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Ok apartment, not so “luxury” service.
We were given apartment 1 which was ok although it could be said that pictures were a bit misleading (on the announcement you can see pictures from various apartments in the same building including a terrace without clarifying which specific apartment they belong to). However that was not a major issue. What we really did not appreciate was the treatment Received when we called the organisation to get an additional blanket. We were told that they would absolutely not do it, which we found unusual. Upon insisting they gave us a different phone number. So we called them and after repeating the request they hung up on us. We thought the line had dropped and so called again but we realised that they were intentionally hanging up the phone on us. So all in all we can’t say our experience was negative but this episode left us with a bitter taste.