Considering this was advertised as a "Wellness" apartment, we felt that it didn't feel welcoming or warming compared to the lobby area. Broken/cracked tiles in the bedroom area meant we had to walk in shoes/slippers. There was no easy access sockets to use for charging our devices, albeit the number of outlets and appliances/lights plugged in already. No liquid hand soap was rather disappointing considering the way the world works post Covid, and how badly Italy was affected during those couple of years. The ceiling boards were very noisy and made us feel uneasy, as they creaked and cracked every time someone was walking about in the apartment above - which was taken up by a family with a child, and when we were trying to sleep, this is all we could hear and it disturbed our first night greatly.