Ratings based on 659 Verified Reviews

3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller from Santa Fe, NM

Great location right near the Opera House.

Posted 29-May-2017
Pros: The staff and location.
Cons: It is an old hotel. Someone has to like staying in a vintage place.
Location: Location is great - near all the ferries and everyone knows where the Opera is. Near good restaurants and very convenient,
The staff at this hotel is very helpful and lovely. They make you feel at home. I had a single room the first night that was not so nice, very tiny with a small window, Expedia emailed me to find out how the room was and when I said "not very nice", they notified the hotel immediately and the next day my room was changed to a much better one. The staff could not have been nicer - they apologized and said that they were booked in all the rooms when I arrived but were able to change it the next day. They were very helpful about getting me a water taxi to the airport at 5 am and reassured me - the Concierge took me by foot to show me where it would be. Very charming and professional. Breakfast was good. It was very clean. I would stay there again.
3 out of 5
by A verified traveller

Disappointing value, convenient location

Posted 18-May-2017
Pros: Convenient location if a bit hard to find (everything is in Venice).
Cons: A thorough modernization would help.
Location: Close to the Grand Canal and Vaporetto stop Route 1, San Marco, other sites of interest across the canal.
We were disappointed by the quality of accommodations and service. OK, it is in Venice but it did not compare favorably to hotels costing half as much in Rome and Florence. It's OK, convenient and clean.
4 out of 5
for Couples
by A verified traveller from Cambridge, England

Convenient and with character

Posted 17-May-2017
Pros: Only ten minute walk from Rialto Bridge and St Mark's Square
Cons: A safe that works, old carpet, tea/coffee in the room
Location: It's in Venice! Everything is nearby!
This isn't a perfect hotel but it is very conveniently situated; breakfast was very good; the shower-room/toilet immaculate and the staff helpful and friendly. Perhaps our stained carpet could have been replaced and there could be some tea/coffee facilities in the room, but otherwise we had a very good stay for four nights.
4 out of 5
for Everyone
by A verified traveller from Oxford

Quintessentially Venetian - fabulous stay!

Posted 08-May-2017
I loved my stay here. The staff were all warm and friendly and very helpful. My room was just gorgeous - eclectic and steeped in Venetian colours - I also had my own little rooftop terrace which was just perfect for a cool beer after a day of walking with the sound of the bells in the distance. Everything was clean and functional and breakfast was just fine. Just around the corner from the theatre, I loved the fact that I would hear random opera being sung in the street, or violins being played in other rooms. The little outside area was great for a coffee or limoncello at the end of the night and the little restaurant next door was fab too.
3 out of 5
by A verified traveller

Seen better days, can be noisy, rude night clerk

Posted 07-Mar-2017 on Hotels
There is a restaurant that does not belong to the hotel but is located on the ground floor. It plays loud music, live and taped, until 1 in the morning. No one warned me about this when I checked in. The man on desk at the hotel at night when it was clear this was a problem was totally unresponsive, even rude about it. I stayed here 30 years ago, it was an elegant place. Now it looks worn. And noisy...
5 out of 5
by martin

Another excellent stay

Posted 21-Feb-2017 on Hotels
Stayed here a number of times and recommend it to friends too - has some good value single rooms. Great location, excellent price. Slight room for improvement is the buffet breakfast - lots of pastries, meat, cheese, cereal etc but a bit more range of food; hot dishes, fruit would be welcome. See you in September
3 out of 5
for Everyone
by A verified traveller from London

Nice hotel for price convenient location

Posted 25-Nov-2016
Hotel was good for price personally I thought the shower could do with complete overhaul it leaked and was mouldy in places. Room was small but we only slept in it so wasn't concerned tea/coffee making facilities would improve the stay experience 100% also a cooked breakfast included in price would also be better than a cold croissant which is personally not to my liking. Overall good experience would recommend as a good hotel to stay in as good outweighs minor niggles and nothing is perfect
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
5 out of 5
by A verified traveller

Lili from Chicago

Posted 29-Oct-2016 on Hotels
Suggest you print out the directions to the hotel directly from their website. Very easy to follow and could be complicated if you rely only on a map. From San Marco station about 9 minutes and from San Angelo 5 minutes. Excellent service from everybody working the front counter and concierges. Very helpful and patient, I may add. The location is perfect and you can walk everywhere or take the vaporetto at San Angelo station. Quiet area and will definitely stay there again. Thank you all for your hospitality !!!!
5 out of 5
for Everyone
by A verified traveller from US

Great hotel in a great part of Venice

Posted 28-Oct-2016
Pros: Very helpful and friendly desk staff. Thanks for the accurate and simple direction to the hotel.
Cons: Nothing!
Location: San Marco, Rialto and Academia are in 15 minutes walking.
Location was great. Near to everything such as shops and restaurants. Very nice, clean and confortable room. Friendly staff and room service was amazing.