Excellent staff, good location, no four-star hotel
Ok, admittedly, hotels are a crapshoot in Venice, but don’t bet on this one. Someone who is coming here because they are expecting to stay at a four-star hotel should look elsewhere. Our room had a broken closet mirror, plastic cups, only one, tiny rubbish can. A postage stamp sized bathroom meant toiletries toiletries had to be stowed outside the WC. A four star hotel should have facility for making tea or coffee. The sheets, pillows and towels were good for a 2-3 star hotel, but not one where one is paying 4-star rates. The breakfast, while *possibly* adequate for a three star hotel, is definitely not well enough appointed for a four star one: one expects hot breakfast options, a wider variety of cheese and meat (this is Italy!), a means of toasting one’s bread (in fact no sliced bread was available), real not artificially sweetened juice from a mix, a variety of croissants not just jelly filled ones, a coffee machine whereby one can make one’s own coffee as one wishes. Other reviewers have noted how hot their rooms were. Ours was unbearably so: the heat was off and it was still so warm one couldn’t sleep with any covers on. I have no idea where the heat was coming from, but it was intense. If one opened the window, it being spring, one was harassed by mosquitoes. Beware of “room with a view” unless by “a view” you think of looking across to the back of a tired balcony and rusted out pipes.