Ratings based on 511 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Couples
by A verified traveller

quiet but convenient location

Posted 22-Dec-2016
Pros: Situation as good
Cons: The breakfast. The hot items are only lukewarm and small amounts.
Location: Location good, just off the main strata nuova, so handy. St Mark square, Rialto bridge, and many charming shops very close.
Hotel very characteristic and charm. Staff friendly.
4out of 5
Recommended
for Everyone
by A verified traveller

Sehr angenehmes persönliches freundliches Personal

Posted 06-Nov-2016
Location: Für Fans von Commissario Brunetti: Man kann ganz in der Nähe im Film-Lieblingslokal der Brunettis essen gehen!
Sehr freundlicher Service, gutes WiFi Unser Zimmer im Erdgeschoss war nichts Besonderes: klein, dunkel und verwinkelt. Dafür auch etwas günstiger (sofern man in Venedig überhaupt von "günstig" sprechen kann ...)
5out of 5
by A verified traveller

Posted 23-Oct-2016 on Hotels
We stayed two nights. We upgraded to a superior suite which was amazing. The hotel is so convenient to visit all the attractions. Staff very pleasant. Breakfast was lovely.
4out of 5
by A verified traveller

nettes Hotel, gute Lage, Zimmervergabe fragwürdig

Posted 20-Oct-2016 on Hotels
Wir haben das Economy-Zimmer gebucht. Bei der Ankunft wurde wir gefragt ob wir nicht für €30,-- ein größeres Zimmer wollten. Uns wurde das "ursprüngliche" Zimmer gezeigt. Es war extrem klein. Für die Aufzahlung haben wir dann ein Standard Zimmer bekommen. Konnten aber dafür auch um mehrere Stunden früher einchecken. Dieses Zimmer war o.k.
4out of 5
by A verified traveller

Great Hotel - Convenient Location - Beautiful City

Posted 15-Oct-2016 on Hotels
This was our first time in Venice and we thoroughly enjoyed our stay here. The front desk staff were great. Very helpful - quick to answer questions - and even when we were early risers, made us coffee ahead of time. The room was very neat and clean - the bathroom was spotless. Bed super comfortable. The location was just one street off of the main street which was convenient but also was quiet. Would definitely stay here again if we come back to Venice.
4out of 5
Recommended
for Couples
by A verified traveller from Perth Western Australia

Posted 12-Oct-2016 on Lastminute
Very nice old hotel with much history, amazing house in its day. Well situated and would recommend staying there while in Venice.
4out of 5
Recommended
for Everyone
by A verified traveller from Paris

séjour du 20 au 24 sept 2016

Posted 11-Oct-2016
Location: Quartier de Cannaregio à l'écart des grands sites touristiques de venise et où il fait bon se perdre en oubliant pour une fois son plan de la ville.
Bel hôtel avec un personnel très serviable et très agréable. Prestations et situation conformes au descriptif. Hôtel très calme qui correspond à ce que nous recherchions et que nous recommandons au même titre que les commentaires déjà existants sur le site. Si nous devions revenir, nous nous laisserions sans doute tenter par l'une des suites.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Oct-2016 on Hotels
1out of 5
by A verified traveller from London

Waste of Money - Unfriendly Staff - Cold Rooms

Posted 10-Oct-2016
Pros: Nothing
Cons: 1) Customer Service 2) Room Heating 3) Breakfast 4) Kettle and Iron in rooms 5) Room decoration
Location: Located about 30 seconds from the main street and 20 walk to San Marco.
My wife and I stayed in this hotel for our 3 nights break in Venice. I wish we had booked else where. The rooms look nothing like they do in the pictures. On the first night our flight landed at 23:00 so got to the hotel by midnight. It had also rained that night so we were wet when we got to the hotel. Once in room we found that the A/C & Heating unit was not working so I went down to speak with the front desk who rudely said there is nothing they can do at that time but will sort something out the next day. Since being tired after the flight we fell asleep on the 2 x single beds joined together to make a double bed. We explored Venice the whole day and then on the hotel for the second night and yet again the room was freezing and there was no heating in the room at all. We checked the temperature of the room on our phone and it was 12 degrees. Which we though was unacceptable given this is meant to be a 4 star hotel. We once again went to complain at the front desk who now said that the heating is controlled by the main hotel central heating which is switched on in November. So then we asked for more blankets to keep warm to which the receptionist said you already have 2 which is enough! Extremely rude way to talk to guests. My wife had then caught a cold after sleeping in very cold conditions for 2 nights. Hotel provides a very poor customer service and the fact that did not try and resolve the heating issue was very disappointed. **NO WAY A 4 STAR HOTEL** KEEP AWAY
5out of 5
Recommended
for Everyone
by A verified traveller from England

Excuisite

Posted 09-Oct-2016
Cons: Facility for hot drinks
Very stylish accommodation, friendly and helpful staff,and we'll situated to explore the sights.