Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Posted 25-Jul-2015
Historical building , few suggestions to further improve services, Better air conditioning More lighting arrangements ( v dim , few bulbs fused wasn't replaced) Tea arrangements in the room ( include kettle cups ) Proper dust cleaning Jacuzzi to be in working condition
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester uk

Charming hotel and staff

Posted 10-Jul-2015
Pros: The location,quite,yet near the strata nova,shops and restaurants,nearby supermarket etc
Cons: The buffet breakfast,was ok for us but we don't eat a great deal,if you were late down,there was not a lot left.
Location: Plenty shopping,lovley restaurants,good supermarkets.
I almost cancelled my stay due to the reviews of the economy room was I had not realized I had booked!!!how glad I am I didn't ! Tilly and the rest of the staff were absolutely lovley( every hotel should have a Tilly) nothing was to much trouble from directions , to breakfast requests where to eat,how to get from a to b, the female staff(I am afraid I did not get their names ) were very helpful and polite. The hotel is a charming hotel at the side of the Canal in a quite area near the Jewish quarter, however it is a stride away from strada nova shops which is busy with shops restaurants etc,there is a large supermarket 5 mins away great for fruit and water. And now the dreaded economy room- the room is at the back of reception,however it was quite,and we slept really well.the bathroom is of a decent size,clean with complementary toiletries and it was cleaned every day!the room itself was small with a double bed and fitted wardrobes on either side(we put our suitcases in it)a safe box,and a chair pluse TV,again the room was cleaned and laundered every day,the air conditioning was a god send!and worked well(we were there in a mini heat wave 36degrees!!)there was also a TV. It was absolutely fine,served its purpose perfectly,we did not go to Venice to hold a dinner party in our room,just to sleep and chill before going out. We also had the use of a wash-room on the day of leavening to freshen up,and we left our luggage in storage until we left as we had a late flight.
5 out of 5
Recommended
for Everyone
by A verified traveller from U.K.

Fabulous

Posted 05-Jul-2015
Pros: see above
My wife and I stayed for 5 nights. We both found the hotel excellent. It was well located to restaurants, coffee shops and bars. The staff on arrival were helpful and courteous. We did not speak any Italian and the host playfully taught us some basic words that came in handy. The room was comfortable and the bed was firm just how I like it. It was clean and well stocked. There was only one English channel, BBC news which was a bit frustrating but we were in Italy and not really there to watch telly. The breakfast was varied and plentiful. On arrival we were offered coffee of tea of our choosing. There were eggs, bacon, cheese, an assortment of cereals and fruit. The toaster needed fixing but not a big deal. Each day the fruit changed and it was all fresh and ripe. We had a wonderful stay in Venice and the hotel and their kind and helpful staff played a large part in celebrating my wifes big birthday.
5 out of 5
Recommended
for Everyone
by A verified traveller from puerto rico

Very good hotel at a pleasant neighborhood

Posted 29-Jun-2015
Rarely you find a hotel in Europe with such a wonderful staff. Tilly and his staff are always striving to please and help. The neighborhood of Canareggio is as authentic Venetian as it gets. If I ever visit Venezia again would definitely stay there.
3 out of 5
by A verified traveller from London

Posted 26-Jun-2015
Check in was fine until we were taken to our room, it was small with damage to the wall and noisey from the next room. After complaining we changed rooms which was better but the aircon didn't work properly and just moved warm air around. The staff were all helpful but the hotel is definately not a 4 star as advertised.
3 out of 5
by A verified traveller from Florida

Was ok

Posted 17-Jun-2015
I stayed in single room, it looked to me like a Basement room or prison with a small window. Room was so tiny and it was difficult to walk around the bed. Staff were good and helpful.
3 out of 5
by A verified traveller

Posted 12-Jun-2015
Upon check-in we were told we owed additional fees for a third person when I had actually paid for it in advance. The first desk clerk didn't seem to want to look into it but it was kinda late. They did resolve for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham, UK

Great location, walls a bit thin

Posted 10-Jun-2015
Pros: The staff were fantastic, really helpful and full of advice of things to do and ways to get around.
The hotel is located fantastically. About 10 minutes from everything you would want and near the Jewish quarter for fantastic food in the evenings. If anything, we stayed in a budget room and the walls are a bit thin but as we had taken ear plugs anyway, this didn't cause a problem however it did for the Americans in the room next to us who checked out early,
5 out of 5
Recommended
for Everyone
by A verified traveller from L.A., CAL

What a wonderful stay!

Posted 06-Jun-2015
Pros: The decorations, marble flooring and staff.
Cons: Handrails on the staircase and handicap rooms.
Location: If you are into art, art history,museums, absolutely stunning architecture, architecture, gondolas, canals, and a romantic setting, then this is it!
We arrived expecting a room decorated in the old Venenitian Style. We wound up with a modern room, the only con side of our stay. Staff informed us we should have specified and if the rooms were not booked, we could have stayed in another room to our liking. Overall, the staff and manager were there to assist us in any way possible, ensuring we had a comfortable stay. I would definitely say there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel in a nice location

Posted 31-May-2015
Great staff that were very helpful. Simone was very nice. Breakfast was very good and varied. Only negative was the mattress was very hard. Would recommend this hotel.