Ratings based on 1,521 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Posted 22-Aug-2015
Hilton was lovely hotel but ferry to San Marco was too infrequent.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Brilliant views with an amazing roof top pool

Posted 18-Aug-2015
Pros - rooftop pool, daily shuttle boat to the centre, great views, superb breakfast and service. Cons - overpriced bar.
Comment from EPC
19-Aug-2015 by Riccardo, EPC
Dear Guest, thank you for your kind review. We are very pleased that you enjoyed your stay and we are sorry if you found our bar overpriced, we assure you that our outlet prices are on the same level as those of other 5-stars hotel in Venice. We thank you and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
3 out of 5
by A verified traveller

Könnten den Pool leider nicht nutzen

Posted 17-Aug-2015
Zimmer nicht richtig sauber und Pool ohne Wasser .
Comment from Hotel Management
20-Aug-2015 by Riccardo, Hotel Management
Dear guest, thank you for your review. We are sorry if the cleanliness of the room was not up to your expectations and if you could not use the pool, but we had to perform some emergency maintenance works. We hope you will decide to stay with us again and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Families
by A verified traveller from Portsmouth

Great hotel, lovely staff

Posted 13-Aug-2015
Pros: Staff, clean, new, breakfast, rooftop pool, free Wi-Fi (be careful to ask for a password)
Cons: Letting us know about the city tax (5 euros per person per day) before we checked out would have been nice.
Location: Great restaurants and ice cream shop, and supermarket within easy walk from the hotel.
The hotel was perfect for our family of teenage kids. Easy transport to the heart of venice, fantastic rooftop pool with enough space if you're patient. The excellent buffet breakfast fueled us until evening dinner, and we found a great ice-cream shop withing an easy walk along the canal !
Comment from EPC
19-Aug-2015 by Riccardo, EPC
Dear Guest, thank you for your kind review. We are very pleased that you and your family enjoyed your stay here, especially our shuttle, rooftop pool, buffet breakfast and location! We thank you and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Shuttle boat staff were umfriemdly & not helpful

Posted 12-Aug-2015
Although it was cool to be on an island - after a few times on the shuttle boat, It just started to be annoying. The shuttle staff was not helpful - just look at the schedule said a short man with a British accent. Hmm nice service cause you need more time to stand there and talk to the other staff! No other guests were needing help. Check In was great but We stayed at the Westin Europa after this stay which we much preferred. Staff seemed to be happier there too.
Comment from Hotel Management
14-Aug-2015 by Riccardo, Hotel Management
Dear Guest, thank you for your review. We are sorry you were not completely satisfied with your stay and if you had any inconvenience with our shuttle. Our location is actually one of our highlights, we are sorry if you did not appreciate it. We thank you and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Aug-2015
Cons: Der Bootshuttle ist eher unbefriedigend, da die Boote immer überlastet sind und man zum Teil eine Stunde wartet, bis man mitgenommen wird.
Lage und Dachterrasse mit Pool super! Kurze Pause von den Touristenmassen in der Altstadt ...
Comment from Hotel Management
08-Aug-2015 by Riccardo Ranzato, Hotel Management
Dear Guest, thank you for your kind review. We are pleased you enjoyed your stay and were happy in particular with our quiet location and pool! We thank you and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel, great rooms

Posted 05-Aug-2015
Pros: rooms, pool, breakfast
Cons: boat service unfriendly
Modern hotel with large comfortable rooms. Great breakfast buffet with a lot of choices. The roof top has a nice pool with a great view onto Venice. The location can pose some logistical challenges, though, since you have to take a boat over to Venice, which in rush hour can mean waiting time. But the hotel quality makes more than up for this little inconvenience.
Comment from Hotel Management
08-Aug-2015 by Riccardo, Hotel Management
Dear Guest, thank you for your kind review. I am glad you enjoyed your stay here and were pleased with the breakfast, pool and views. Our location is actually one of our best features, as we are far from the noise and hustle of the city centre, yet within easy reach of all Venice. We are sorry if you had to wait some time for our shuttle. We thank you and look forward to welcoming you back! Best regards Riccardo Ranzato Guest Relations Manager
3 out of 5
by A verified traveller

Not what it should be

Posted 04-Aug-2015
The Stucky Molino offers a splendid view from its roof terrace. The Giudecca location is charming, away from the mad crowds of Venice. But the room was disappointing. There were sections on the walls that were cut away and patched up in an awkward way. And, as I departed, I stopped at the bar for a coffee prior to catching the Alilaguna to the airport. I had an espresso. I asked the barista what I owed. He replied "five euros." "Scherzi?" I responded, but he was serious. This may be the average price in a certain category of hotel in Venice, but $5.50 for a few drops of coffee is too much.
Comment from Hotel Management
08-Aug-2015 by Riccardo, Hotel Management
Dear guest, thank you for your review. We are pleased to see that you enjoyed your stay here and were satisfied with the view from the rooftop and our location. We are sorry if you were not happy with your room and we will definitely inform our Housekeeping department, thank you for bringing this up. We are sorry if you found our coffee price expensive, however our prices are on the same level as those of any other 5-star hotel in Venice. We thank you and look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Brilliant

Posted 02-Aug-2015
Had a lovely stay in this hotel staff were very helpful and friendly. Good location and hotel facilities were excellent.
Comment from Hotel Management
06-Aug-2015 by Riccardo, Hotel Management
Dear Guest, thank you for your kind review. We are very pleased to see that you thoroughly enjoyed your stay and were happy with our staff, location and facilities!! We look forward to welcoming you back Best regards Riccardo RAnzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Very comfortable and lovely hotel.

Posted 28-Jul-2015
Pros: The Rooftop bar and Pool were fabulous!
Cons: There was a lack of mirrors and good lighting in the room - bathroom was ok though,but for 2 people getting ready to go out, it wasn't ideal!
Was in Venice for the weekend and had a lovely time - the hotel was excellent, albeit a waterboat ride away from the main hub of the city.
Comment from EPC
29-Jul-2015 by Riccardo, EPC
Dear Guest, thank you for your review. We are pleased you enjoyed your weekend here and liked our position, hotel and shuttle service. We look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager