- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First, we get there and the rooms look nothing like the pictures. No beautiful view, no nice mattresses and decorations, nothing. This is not a B&B. It was a small room, with a terrible mattress and a small bathroom. There was mold on the sheets, stains on the blanket and mold in the bathroom. We messaged to owners to inform them that we weren’t comfortable in the room, we were told we would change the sheets ourselves. We contacted Hotels .com to asked for a relocation, that wasn’t possible so we have to stay in this disgusting place. My husband changed the sheets, but we went through three blankets trying to find one without stains. On top of all of this, the mattress was the worst thing we’ve EVER slept on. Hotels .com contacted the owners to tell them that all of this was unacceptable and they were hung up on. Absolutely disgusting, I honestly don’t know how it has so many positive reviews, they must write them themselves!