We were told by the hotel staff when we first arrived that the room we booked was no longer available due to the hot water not working at all. Our room was then upgraded to a superior which was spacious, had nice heating for the cold winter days and a ginormous bed. There was a small room for just a toilet and a small room for a shower. In the main room was also a sink, with a huge mirror, shelves and another single bed for a third person. There are a few reasons why I rated the hotel facilities a 2. The swimming pool is closed during the winter along with the market and laundrette. The restaurant Ciao Bella was open but usually very quiet and the WC was also open which had showers inside. There is a shortcut to get to the shopping centres Panorama and Nave de Vero by walking through the underpass outside of Camping Village Jolly and at the end of the pathway turning left instead of going right which is 20 minutes longer. It does involve walking beside the highway but it's behind the barrier and much more fun that way than the other way. I would recommend going to Nave de Vero for clothes shopping and a nice bite to eat. Panorama has got a couple of clothes shops but it's not as good. It is more for doing food shopping at which we did do occasionally. There is no kitchen at all so we would get delivery fast food most evenings from Pizzeria Jolly. Also the first couple of nights our water wasn't working at all so we had to go to the showers in the WC.