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Reviews of Hotel Indigo Venice - Sant'Elena, an IHG Hotel

4 out of 5
Hotel Indigo Venice - Sant'Elena, an IHG Hotel
Calle Buccari 10 S Elena, Venice, VE

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 388 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mayre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming and hospitable. We needed to leave our luggage after checkout to do some last minute site seeing and the staff waa very accommodating. Additionally, when we made our reservations we forgot to add the continental breakfast option. The staff helped us add breakfast and at a discounted rate. Really nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

MICHAEL

Travelled with partner
Beautiful hotel and area of Venice. Sublime, walkable, quaint and friendly locals.
Stayed 2 nights in Jan 2024
Response from Carolina Vianello on 17 Feb 2024
Dear Michael,Grazie mille for taking the time to share your feedback regarding your recent stay. We very happy to know that you enjoyed our experience.Kind regards,Carolina VianelloFront Office Manager

10/10 Excellent

Patricia D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet part of Venice away from all the crowds. Easy walk to the Vaporetto. First night in years I haven’t needed an eye mask or earplugs to fall asleep. King size bed and spacious room. We chose the one with its own private balcony. Breakfast every morning started the day off right. I would stay here again.
Stayed 7 nights in Nov 2023
Response from Carolina Vianello-Front Office Manager on 9 Dec 2023
Dear Patricia D,Thank you for taking the time to tell us about your experience at Hotel Indigo VENICE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Carolina Vianello Front Office Manager

10/10 Excellent

CYNTHIA, Houston

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very attentive- especially in that none of us speak ANY Italian. Always kindly accommodating
Stayed 2 nights in Sep 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden room was beautiful, the staff were extremely friendly, helpful and polite. The location was nice, quiet but not too far of a commute to central Venice tourist spots. A lovely hotel, well worth the stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. It is removed from the downtown area, which is great because you get to avoid the mass of tourists. The neighborhood is beautiful, quite, and mostly occupied by native Venetians. The water bus stop is a 3 minute walk away and it gets you right downtown in just a few minutes. Or you could walk 20 minutes to San Marco, and the walk is safe and beautiful. Good amount of restaurants in the area, but lots more just a short walk away. The staff was wonderful, the facility was clean. The garden was lovely. I would stay here when I come back to Venice.
Stayed 2 nights in Sep 2023

6/10 Okay

Tianyuan

Liked: Staff & service
Disliked: Cleanliness
i dont think it is a four stars hotel.. bugs on the floor.. many mosquitos

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 3 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marco Costa on 2 May 2023
Dear Pam, We appreciate you taking a moment to share your feedback following your recent stay at the Hotel Indigo Venice – Sant’Elena. We are very happy to hear that you enjoyed the overall experience with us. Thank you again for your review. We would love to have you with us again! Sincerely, Marco Costa Hotel Manager

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to stay walking distance to the centre. I'd stay there again.
Stayed 1 night in Apr 2023
Response from Carolina Vianello-Front Office Manager on 5 May 2023
Dear Miguel,Thank you for taking the time to share your feedback regarding your recent stay. We are glad you enjoyed your experience and we look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 Excellent

Ayelet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Carolina Vianello-Front Office Manager on 5 May 2023
Dear Ayelet,Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad you enjoyed your experience and we look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 Excellent

Carlee Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous. It’s in a rather quiet area of Venice which was really nice to come back to after a busy day. From 8am, you can hear the local bells ringing on the hour or the calls for church on Sunday. I believe there were some repairs occurring to the main courtyard rooms but it was not a disturbance during our stay (over the weekend). We stayed with an included breakfast that had a lot of variety in food and was hosted in a lovely area. Outside of that, I did not notice other amenities. The front-desk staff were friendly and knowledgeable, with many great recommendations. Would highly recommend a stay here.
Stayed 3 nights in Mar 2023
Response from Carolina Vianello-Front Office Manager on 5 May 2023
Dear carlee Elizabeth,Thank you for sharing your feedback about your stay. We strive to go above and beyond to create a wonderful experience for our dearest guests. We are truly heartened by your compliments, and our staff would be most happy to know they had made a difference in your experience. We appreciate you mentioning the hotel location and our rich breakfast service.We look forward to welcoming you back soon to your home away from home.Kind regards,Carolina VianelloFront Office Manager

8/10 Good

Mirjam

Stayed 2 nights in Mar 2023

10/10 Excellent

Dawn, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property with amazing beds,
Stayed 3 nights in Oct 2022
Response from Carolina Vianello-Front Office Manager on 3 Nov 2022
Dear Dawn,Thank you for taking the time to share your feedback on Expedia regarding your recent stay with us.We are delighted to know that you enjoyed your experience. In particular, thank you for your mention to our location as well as our comfortable beds.We look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet area
Stayed 2 nights in Sep 2022
Response from Hotel Indigo Venice on 20 Sept 2022
Dear Mark,We appreciate you taking a moment to share your feedback following your recent stay with us.We are glad you enjoyed your stay with us. In particular, the location of our property that makes the hotel a real oasis of peace.We look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

8/10 Good

AMSHU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room was too close to the kitchen and noisy but we were given another room for the second night and it was quiet and comfortable. The buffet breakfasts are ample and delicious with fresh pastries and hot options. The building and garden are historic, the location residential but very convenient to San Marco.
Stayed 2 nights in Jul 2022
Response from Carolina Vianello on 19 Jul 2022
Dear Sandra, We appreciate you taking the time to share your positive comments regarding your recent stay here at The Hotel Indigo Venice. Even if the start of your experience in our hotel was not just perfect I am happy to read that the solution provided lived up to your expectations. We are always fully committed to meet our guest expectations and I am delighted that we reached our goal. We look forward to welcoming you back in the nearest future. Kind regards, Carolina Vianello Front Office Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Carolina Vianello on 19 Jul 2022
Dear Patrick, Thank you for taking the time to share your comments regarding your recent stay here at the Hotel Indigo Venice. We are delighted to read that you enjoyed the overall experience and we look forward to welcoming you back to our beautiful property. Kind regards, Carolina Vianello Front Office Manager

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious. Located in a beautiful residential area. Staff was very friendly. Location was far from the city center but close to water bus. Air conditioning was not that cold
Stayed 2 nights in Jul 2022
Response from Carolina Vianello on 19 Jul 2022
Dear Jeremy, Thank you for sharing your comments on Expedia regarding your recent stay here at the Hotel Indigo Venice We are happy you enjoyed your room, the perfect location of the hotel and the professionalism of the staff. We apologize if the temperature in your room did not meet your expectations. Your feedback is vital to us to constantly improve our service. We look forward to welcoming you back in the near future. Kind regards, Carolina Vianello Front Office Manager

10/10 Excellent

Sheryl

Stayed 5 nights in Jun 2022
Response from Marco Costa - Hotel Manager on 20 Jul 2022
Dear Sheryl, Thank you for taking the time and effort in sharing your rating, following your recent stay at our Hotel Indigo Venice – Sant’Elena. We would like to express you our gratitude for reviewing our property and we hope to welcome you once more. Sincerely, Marco Costa Hotel Manager

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

halina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great location close to Biennale. Very clean and welcoming.
Stayed 3 nights in May 2022
Response from Marco Costa - Hotel Manager on 10 Jul 2022
Dear Halina, Thank you for taking the time to express your appreciation about your recent stay at at the Hotel Indigo Venice – Sant’Elena. It is nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We sincerely hope to welcome you back soon for another great stay! Best Regards, Marco Costa Hotel Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent all around visit
Stayed 4 nights in May 2022
Response from Marco Costa - Hotel Manager on 10 Jul 2022
Dear Jeffrey, Thank you so much for your kind comments shared on Hotels.com. We are so glad you found your stay comfortable and enjoyable. We hope to see you soon again at our Hotel Indigo Venice - Sant'Elena in the really near future! Sincerely, Marco Costa Hotel Manager

6/10 Okay

Waiching

Liked: Staff & service
The resturant and bar on this property is really great and the staff is very helpful. However my room was rather dingy and in the attic, it looked nothing like any of the rooms in the pictures - honestly I should’ve asked to be moved.
Stayed 5 nights in Apr 2022
Response from Marco Costa - Hotel Manager on 10 Jul 2022
Dear Waiching, Thank you for taking the time to share your impressions following your recent stay at our Hotel Indigo Venice – Sant’Elena. We apologize that our service did not satisfy your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guests' experiences. On the next occasion, in case of any trouble, do not hesitate to ask our staff for assistance: we would have been glad to help. We hope to see you back to our hotel in the near future! Sincerely, Marco Costa Hotel Manager

10/10 Excellent

Gail, Saint Louis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very friendly staff. A bit of distance from main areas to visit.
Stayed 2 nights in Apr 2022
Response from Marco Costa - Hotel Manager on 11 Jun 2022
Dear Gail, Thank you so much for taking the time to share your feedback following your recent stay at our Hotel Indigo Venice – Sant’Elena. We always try to create memorable experiences for our guests and we are delighted we were able to hit the mark during your stay with us. We truly hope to see you soon again! Sincerely, Marco Costa Hotel Manager

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Very impressed with this hotel, it was immaculately clean, and very well decorated. Our room was spacious and comfortable (although I was unsure if the a/c was working!). Staff at the hotel were very welcoming and helpful also. The hotel is South of the hustle and bustle of centre of Venice, which was great after a busy day, whilst being in easy reach of the landmarks from Saint Elena water bus routes. Would highly recommend.
Stayed 3 nights in Apr 2022
Response from Marco Costa - Hotel Manager on 10 Jul 2022
Dear Ben, Thank you for sharing your impressions of your stay at our Hotel Indigo Venice – Sant’Elena. It is such a pleasure to read how much you loved your stay with us. We sincerely hope to welcome you back again soon! Best Regards, Marco Costa Hotel Manager

10/10 Excellent

Craig, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. It is a 15 minute walk from the bustle of tourist Venice so it is in a quiet area. We enjoyed the great breakfast each morning and found all the staff to be pleasant and helpful...even in the COVID 19 world. We would not hesitate to stay here again.
Stayed 9 nights in Feb 2022
Response from Marco Costa - Hotel Manager on 11 Mar 2022
Dear Craig, Thank you so much for taking the time to share your feedback following your recent stay at our Hotel Indigo Venice – Sant’Elena. We always try to create memorable experiences for our guests and we are delighted we were able to hit the mark during your stay with us. We truly hope to see you soon again! Sincerely, Marco Costa Hotel Manager

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great! We were greeted by an extremely friendly and accommodating front desk clerk who was able to tell us all we needed to know about the stay and the area. We loved the room, the shower was absolutely amazing, and we were provided robes and slippers as well. A bottle of wine we ordered from room service arrived promptly. The one and only thing about this hotel that was not up to standard was the Savor restaurant. After a day of walking we wanted to stay in for dinner and arrived to a full restaurant at 8pm. We spoke with the waiter who told us we shouldn’t wait for a table because there would be none available until after 9 unless we had a reservation. When we returned to our room we talked it over and decided to just wait - so we started to reserve a table for 9 but realized the reservation service was telling us 8:30 was available. We took that reservation, deciding if there wasn’t a table at that time then we would be happy to wait. We walked down to the restaurant at 8:25 to find it basically empty. We still do not know why the waiter told us that we would not be able to eat there that evening. After sitting down we waited over 15 minutes to be greeted, then another 15 before drinks arrived. The service was more than slow, it was sluggish, and the 2 of us sat with empty drinks and no water for lengths of time wondering if we had been forgotten in the empty restaurant. Food was just okay, and prices high. Take the waterbus to another restaurant!!
Stayed 2 nights in Feb 2022
Response from Marco Costa - Hotel Manager on 5 Mar 2022
Dear Alyson, Thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Venice – Sant’Elena. We are sorry to read about your dissatisfaction with our restaurant; we always strive to provide the best possible experience and it is disappointing to hear that we missed the mark, on this occasion. We will immediately refer your feedback to the proper department. At the same time, we are glad you appreciated the kindness and courtesy of our Front desk, they definitely walk the extra mile to make all our Guests feel welcomed. We truly hope you could come back again in the near future! Best Regards, Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Aug 2021
Response from Marco Costa - Hotel Manager on 17 Aug 2021
Dear Anonymous, Thank you for taking the time to express your appreciation about your recent stay at at the Hotel Indigo Venice – Sant’Elena. It is nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We sincerely hope to welcome you back soon for another great stay! Best Regards, Marco Costa Hotel Manager

10/10 Excellent

Sang jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way gem
Fab hotel in the middle of a local residential area~ so very few tourists. Easy to get around either by foot of on vaparetto - very friendly staff.
Stayed 3 nights in Sep 2020
Response from Marco Costa - Hotel Manager on 20 Sept 2020
Dear Sang Jin, thank you for taking the time to express your appreciation about your recent stay at the Hotel Indigo Venice - Sant'Elena. We are very happy to hear that you enjoyed the hotel location, as well as our staff whose job is always made with passion and professionalism. We hope to welcome you once more for another great experience. Sincerely, Marco Costa Hotel Manager

10/10 Excellent

Dayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Marco Costa - Hotel Manager on 8 Sept 2020
Dear Dayoung, Thank you for taking the time to review your stay and our property. We are really glad that you enjoyed your recent stay at our Hotel Indigo Venice - Sant'Elena. Hoping to welcome you again in the really near future. Kind regards, Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the buildings, the decor and service were outstanding. The breakfast was excellent and delicious. The staff made our trip perfect with recommendations.
Stayed 3 nights in Feb 2020
Response from Marco Costa - Hotel Manager on 18 Feb 2020
Dear Anonymous, thank you for your 5* rating! See you soon again at our Hotel Indigo Venice - Sant'Elena. Kind Regards Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was clean and the staff was nice. Breakfast was delicious. And the location was great because there wasn’t a lot of people around.
Stayed 2 nights in Dec 2019
Response from Marco Costa - Hotel Manager on 8 Jan 2020
Dear Anonymous, thank you for sharing your impressions on your stay at Hotel Indigo Venice - Sant'Elena. Your feedback is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service. Looking forward to serve once more your lodging needs, our kind regards Marco Costa Hotel Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Marco Costa - Hotel Manager on 13 Nov 2019
Dear Ms Sarah, thank you for your positive feedback! Kind Regards Marco Costa Hotel Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Marco Costa - Hotel Manager on 15 Oct 2019
Dear Sherry, thanks a lot for the amazing feedback! Looking forward to welcome you back again, sincerely Marco Costa Hotel Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be great.
Garden rooms are compact, mfortable enough with lots of thoughtful extras
Stayed 3 nights in Oct 2019
Response from Marco Costa - Hotel Manager on 14 Oct 2019
Dear Mr. Andrew, we are glad to see you found comfortable your stay with us. Thank you for sharing your experience. Hopefully, you will stay here again. Sincerely, Marco Costa Hotel Manager

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Marco Costa - Hotel Manager on 14 Oct 2019
Dear Anonymous, thank you for your review, we are happy to know that your stay was satisfying. We hope to have the chance to welcome you again, next time you are in Venezia. Kind Regards Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Marco Costa - Hotel Manager on 14 Oct 2019
Dear Anonymous, thank you for your amazing feedback! We sincerely hope to welcome you back again, best regards Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Marco Costa - Hotel Manager on 7 Oct 2019
Dear Anonymous, thank you for your invaluable feedback about Hotel Indigo Venice - Sant'Elena! We hope to welcome you back again soon, sincerely Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Marco Costa - Hotel Manager on 7 Oct 2019
Dear Anonymous, thank you for the amazing feedback! See you soon again at our Hotel Indigo Venice - Sant'Elena! Kind Regards Marco Costa Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with our stay at Hotel Indigo
This was a very pleasant stay for us. The customer service was excellent, and the room was very clean (a bit on the small side but the room compliments made up for it). The breakfast each day was delicious with a wide assortment of choices, a clean display, and the barista made the best cappuccinos. We loved the location of the hotel which was a bit away from the hustle and bustle and right next to a park where we could run along the water each morning. There is also a water bus stop close to the hotel which is very convenient.
Stayed 3 nights in Sep 2019
Response from Marco Costa - Hotel Manager on 23 Sept 2019
Dear Mr. Michael, thank you for your kind review on your stay at Hotel Indigo Venice - Sant'Elena. We are glad that we have lived up to your expectations. We hope to welcome you once more for another great experience. Best Regards Marco Costa Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms, great breakfast and easy to commute around islands
Stayed 3 nights in Sep 2019
Response from Marco Costa - Hotel Manager on 23 Sept 2019
Dear Anonymous, thank you for your kind review about Hotel Indigo Venice - Sant'Elena. It's good to know that we are going the right way, to provide an always better service to our honored Guests. We look forward to the pleasure of welcoming you once again, best regards Marco Costa Hotel Manager

10/10 Excellent

RogerLee, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and accessible location with some neighbour shops.
Stayed 3 nights in Jul 2019
Response from Marco Costa - Hotel Manager on 19 Sept 2019
Dear RogerLee, thank you for taking a moment to submit your review! We are glad to hear that you enjoyed your stay, with particular reference to the comfort of our location. We hope that you will be back again soon. Kind Regards Marco Costa Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Beautiful property, updated from top to bottom recently (last year?). Super comfortable bed and room. Very kind staff. Bar area is beautiful too. Only issue was that our room was sort of below ground level whereas I thought from the hotel website that all the rooms opened out onto the lawn. Our windows looked out onto a ditch or something. The room still had large windows and very high ceilings so that helped. A little far from the busier part of town but there’s a water taxi stop less than 5 min walk away.
Stayed 3 nights in Aug 2019
Response from Marco Costa - Hotel Manager on 9 Sept 2019
Dear Anonymous, thank you so much for your kind review! We look forward to welcoming you back to our property again in the future. Sincerely, Marco Costa Hotel Manager

10/10 Excellent

Ahmet onur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend it.
The hotel location is not close to duomo but waterbus is 2 minutes from hotel. There's a beautiful park right next to hotel and a ristorante. Venice bieanalle location is at walking distance. Hotels inner garden is very relaxing. Also foods are great. A little detail about the pillows at the chairs, there are ottoman sultans. Thanks for the hotel staff they were kind and helpfull to us.
Stayed 2 nights in Aug 2019
Response from Marco Costa - Hotel Manager on 9 Sept 2019
Dear Mr. Ahmet, thank you for choosing our Hotel Indigo Venice - Sant'Elena for your holidays. Wonderful to hear everything went well and that our staff was so helpful. Thank you for taking the time to review your experience. We appreciate the feedback and look forward to your return. Sincerely Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I adore this indigo chain of hotels, never been disappointed in any that I have stayed in.
Stayed 2 nights in Aug 2019
Response from Marco Costa - Hotel Manager on 2 Sept 2019
Dear Anonymous, many thanks for your terrific feedback. We value your loyalty with IHG and look forward to hosting you again. Sincerely Marco Costa Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Marco Costa - Hotel Manager on 26 Aug 2019
Dear Anonymous, thanks a lor for your amazing feedback! We hope to welcome you back again soon, best regards Marco Costa Hotel Manager

10/10 Excellent

aaron w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice is definitely a must see.
Stayed 4 nights in Aug 2019
Response from Marco Costa - Hotel Manager on 12 Aug 2019
Dear Aaron W, thank you very much for posting a review following your recent stay at Hotel Indigo Venice - Sant'Elena. We are truly passionate about delivering exceptional guest experiences and we are very pleased to learn of your great satisfaction with our hotel's standard of service. We appreciate your feedback and we look forward to your return in the not too distant future. Sincerely Marco Costa Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel was clean and staff were very friendly and helpful. We had coffee, tea and water ready in our room every morning. Area was just perfect, a few minutes walk and there was beautiful park and the water bus station. Only disappointment was that the drinks were quite expensive from the hotel!
Stayed 3 nights in Aug 2019
Response from Marco Costa - Hotel Manager on 9 Aug 2019
Dear Anonymous, thank you for your very good review. It's nice to hear how much you loved your stay with us! About the drinks, we assure you that our price list is regular, especially considering the venetian standards. We enjoyed your company and hope to see you soon again at our Hotel Indigo Venice - Sant'Elena! Best Regards Marco Costa Hotel Manager