All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Needed a few minutes to get to the town centre on foot. Limited eating options in the immediate area. Cleaning staff did not follow the rule about not replacing towels unless requested. Overall - a good stay in a beautiful purpose built hotel with efficient and helpful staff.
Justin
Stayed 2 nights in Mar 2024
Response from ant on 31 Mar 2024
Bonjour, Nous vous remercions pour votre commentaire et votre superbe note à la suite de votre séjour.Au plaisir de vous accueillir à nouveau.Cordialement.
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note suite à votre séjour.Au nom de toute l'équipe, je vous en remercie.Au plaisir de vous accueillir à nouveau bientôt.Cordialement
Good location. Room was much smaller than it looked in pictures. Two small beds that were narrow and not much room to move in the room. It looked like a children’s room that would be attached to a main room. Service was good but thought it was very expensive for the room we were given.
Verified traveller
Stayed 2 nights in Apr 2023
Response from Océane - Réception on 28 Apr 2023
Dear Madam, Sir, Thank you for taking the time to share your feelings following your stay in our establishment. We are sorry that we were unable to meet all of your expectations. We are aware that our rooms are significantly smaller than average and that is why we indicate the surface of our rooms on our sites, in order to be as sincere as possible. If you have any suggestions for optimizing the space, we are all ears. All the same, I hope that you keep a good memory of Avignon, and that we will have the pleasure of welcoming you again in order to give you a better impression. Cordially,
Nice & Quiet at the wall of Avignon. Near tram to Avignon TGV or walk 45 minutes. Food and service was very good.
Lori
Stayed 1 night in Apr 2023
Response from Océane - Réception on 28 Apr 2023
Good afternoon, We thank you for having taken the time to leave your appreciation on our establishment following your stay. We are happy to have been able to give you complete satisfaction. We will be sure to share your compliments with our teams. We look forward to welcoming you again to our beautiful region.
10/10 Excellent
Donald
13 Sept 2022
Donald
Stayed 2 nights in May 2022
Response from Tiffany- Réception on 19 Sept 2022
Bonjour,Quelle satisfaction que l’ensemble de notre équipe ait pris tant de plaisir à répondre à vos attentes, lors de votre séjour parmi nous dans notre hôtel ibis Avignon Centre Pont De L'Europe.Toute notre équipe sera ravie de vous accueillir de nouveau, lors d’une prochaine venue en Avignon et vous remercie de l’intérêt que vous nous avez porté.
8/10 Good
Katharine
Travelled with partner
27 Apr 2022
Liked: Cleanliness, staff & service
very helpful staff, good location, nice breakfast. very small and dark bedroom - but clean and quiet.
Katharine
Stayed 1 night in Apr 2022
Response from Tiffany- Réception on 15 May 2022
Cher client
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs
6/10 Okay
Verified traveller
22 Apr 2022
Liked: Staff & service
Disliked: Cleanliness
Small room
Verified traveller
Stayed 2 nights in Apr 2022
Response from Tiffany- Réception on 15 May 2022
Cher Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre ressentie suite à votre séjour dans notre établissement. Nous sommes navrés de ne pas avoir pu répondre à toutes vos attentes. Nous sommes conscients que nos chambres sont sensiblement plus petites que la moyenne et c'est pour cela que nous indiquons la surface de nos chambres nos sites, afin d'être le plus sincère possible. Si toutes fois vous avez des suggestions pour optimiser au mieux l'espace nous sommes preneurs. J'espère tout de même que vous gardez un bon souvenir d'Avignon, et que nous aurons le plaisir de vous recevoir à nouveau afin de vous donner une meilleure impression. Cordialement,
It is a very practical location , there is a parking behind the hotel, 5 mins walk from the center
TONY
Stayed 2 nights in Oct 2021
Response from Tiffany - Reception on 5 Nov 2021
Dear customer
Many thanks for your appreciation! Because your satisfaction and our main objective, we are very happy to have been able to meet all your expectations. Hope to see you again soon in Avignon
Cher Client,
Nous vous remercions infiniment pour vos notes positives. Nous sommes très heureux d'avoir participé à la réussite de votre séjour. Sincèrement,
8/10 Good
HSIU HWA
11 Nov 2019
Liked: Cleanliness, staff & service, room comfort
Not an easy location for car driver
Hotel location is awkward so that spent a lot of time circling around and around many times before we could get back to the hotel by car.
I liked the fact that a good breakfast was available.
Verified traveller
Stayed 1 night in Sep 2019
10/10 Excellent
Verified traveller
27 Aug 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from la reception on 19 Sept 2019
Bonjour,
C’est avec grand plaisir que nous recevons vote note. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs
good location room clean, room small, but ok. Could do with a bag stool to put bag on, had to have it on the floor, hard to get stuff out of bag from the floor. for a semi budget hotel - suprised water was over priced - bottle waters expensive Eur 3.5 small and 4,5 large
Diana
Stayed 3 nights in Jul 2019
Response from la reception on 16 Sept 2019
Hello,
We thank you so much for your comments about your stay at our hotel.
We are sorry that your room was not up to your expectations.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
Indeed, our hotel was already built in the transition to the ibis brand and enjoys substantially smaller rooms than the average, but still functional.
However, we hope that the situation of our hotel, just a few minutes- walk from the city center, and the famous "Pope Palace", was a satisfaction, as well as our nice buffet breakfast.
Moreover, our team will always be happy to be present, to meet your needs throughout your stay, and to make it as pleasant as possible.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards
Bathroom was very stinky, hairs stuck on the vent.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Rhianna- la réception on 4 Aug 2019
Hello,
We are sorry to hear about the fact that you thought the bathroom was not up to your standards. Of course, if you would have told the hotel staff during your stay, we would have changed your room or found a different solution.
Our team will always be happy to be present and to meet your needs throughout your stay.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards
6/10 Okay
Graham
25 Jul 2019
Liked: Staff & service
Graham
Stayed 2 nights in Jul 2019
Response from la reception on 19 Sept 2019
Bonjour,
Nous vous remercions d'avoir pris le temps de mettre un note à notre établissement.
Nous sommes soucieux d'améliorer les points d'insatisfaction, c'est pour cela que notre direction reste à votre écoute par courrier ou par téléphone pour les exposer en détail.
Comfortable beds, helpful staff and good position just outside the walls
peter
Stayed 1 night in Jul 2019
Response from Rhianna - la réception on 4 Aug 2019
Hello,
The whole team at the Ibis Avignon Pont de L'Europe thanks you very much for your nice comments.
Again we thank you because our clients comments are very precious to us, and we hope that you decide to stay with us again.
Kind regards
Good Hotel with exceptionally helpful staff. Convenient, public free parking around the corner. Aircon just about managed to take the edge off the 40+ degree heatwave when we were there but rooms look a little dated compared to other, renovated Ibis Hotels and the Ibis Budget next door is probably better value.
Very comfortable hotel just outside Avignon old city walls. Excellent location for touring. Easy parking next to the hotel. Very basic facilities and only a simple bar but good value for money
The room was small but adequate for a 1 night stay . Very easy to get to from the station and close to the walled city
Verified traveller
Stayed 1 night in May 2019
Response from Rhianna- Reception on 21 May 2019
3- Dear Sir or Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We are sorry that your room was not up to your expectations.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
Indeed, our hotel was already built in the transition to the ibis brand and enjoys substantially smaller rooms than the average, but still functional.
However, we hope that the situation of our hotel, just a few minutes- walk from the city center, and the famous "Pope Palace", was a satisfaction, as well as our nice buffet breakfast.
Moreover, our team will always be happy to be present, to meet your needs throughout your stay, and to make it as pleasant as possible.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards,
Dear guest,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We will be happy to share your compliments with all our team.
We are are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
We are looking forward to receiving you again in the future.
Kind regards,
Bonjour,
Tout d'abord, nous vous remercions d'avoir pris le temps de laisser une note suite à votre séjour dans notre hôtel.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir à nouveau lors de votre prochain séjour.
Response from Georgeta - Responsable Hébergement on 27 Jan 2019
Monsieur ,
Nous vous remercions d’avoir pris le temps de nous noter à la suite de votre séjour dans notre établissement.
Nos équipes se tiennent à votre disposition tout au long de votre séjour afin de répondre au mieux à vos attentes et si la qualité de service et des prestations n’aient pas été à la hauteur de vos attentes, nous vous prions d’accepter nos plus sincères excuses.
Votre avis est très précieux et nous ne saurions tolérer aucun manquement de nos équipes ; en conséquent, la Direction reste à votre écoute, par courrier ou par téléphone, pour les exposer plus en détail.
Nous aimerions avoir le plaisir de vous accueillir à nouveau dans notre belle ville, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs !
It was a clean room but VERY tiny...Beds were uncomfortable and the man at the front desk in the morning (who called himself "Chef..." was extremely LOUD! He was quite obnoxious, especially by French standards (and I am an American). It is difficult to start your day hearing him in the background of my morning coffee. Parking was super simple because we came on a Saturday afternoon and had 3 free hours and Sunday free.
Verified traveller
Stayed 1 night in Sep 2018
2/10 Terrible
Victoria
25 Aug 2018
Wouldn’t stay again.
Site says there is free parking near by. When I arrived and asked I was told there was none and I had to pay. I showed that it said on the site there was and the front of desk staff argued with me telling me I was misinformed and was incredibly rude. It then emerged after paying that there was free parking 200m away. Room was noisy.
Victoria
Stayed 1 night in Aug 2018
Response from la reception on 30 Aug 2018
Dear Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We are sorry that your stay was not up to your expectations.
We take all the comments seriously and we have looked into the parking situation. On the website it does state that there is a free car park nearby. My colleagues at reception explained to you that the car park where you had parked is a pay and display (we did not realize that you had already paid) but free from 7 o’clock PM until 9 o’clock AM and from 12 to 2 PM.
My colleague at reception then took the time to go outside with you to the car park and explain to you and show you that there is another car park about 200 meters away and that is free all the time.
We are sorry that you were not informed of this before your arrival.
We thank you again for your opinion, and we hope that inspite of this, you will be staying with again soon.
Kind regards
The reception
Only stayed for the one night. The room was clean/comfortable and the location was good. The breakfast was very nice and adequate. The hotel didn't have much character and was a bit functional. The staff we dealt with were very pleasant and helpful.
I stayed here for a night. Silent and relatively clean, well located. Delivers significantly for the price range. 24 hour food service is a nice thing.
Staff was very helpful, polite and went out of way to render service. They arranged a tour for us with a great company we had not heard off that was cheaper and better than any others
This hotel has a quiet tree;lined patio just off the breakfast area. We relaxed here before our departure
Patricia
Response from Agnès GROS-Hotel Manager on 10 May 2018
Dear Patrica,
We thank you for taking the time to give your opinion after your stay in our hotel. We are happy that you were satisfy, and we, of course share your compliments with all the staff.
We hope to welcome you again in our nice area.
Madame, Monsieur,
Nous vous remercions pour vos commentaires suite à votre séjour à l’hôtel ibis Avignon Centre Pont De L'Europe.
C’est avec grand plaisir que nous recevons vos compliments, et vos remarques concernant nos salles de bain. Effectivement, notre hôtel déjà construit au passage à la marque ibis ne bénéficie pas de salle de bain standard, mais toutefois fonctionnelle.
Cependant, nous espérons que la situation de notre établissement, à quelques pas du centre -ville et du Palais des Papes vous a convenu, ainsi que la proximité des parkings publics et gratuits.
Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs
Pierre Quilibrano Responsable d'hébergement
8/10 Good
livingingermany, Germany
23 Aug 2017
Liked: Cleanliness, staff & service, room comfort
Yes! There's Air Conditioning!
It got up to 100 degrees Fahrenheit outside, and our room was wonderfully air conditioned. The beds were very comfortable. The rooms were small and the bathroom was super small, but we made it work. The hotel was in walking distance to all the Avignon attractions. The reception staff were wonderful. There was plentiful parking. The WIFI was a bit spotty, but we managed. It was a good stay.
Comfortable bed, room a reasonable size.Towels a bit thin.
Very good breakfast.
Would be nice to be able to get a coffee from machine any time of day and have water.
Extremely helpful staff.
Dear Sir or Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We are sorry that your room was not up to your expectations.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very important.
However, we hope that the situation of our hotel, just a few minutes- walk from the city center, and the famous "Pope Palace", was a satisfaction, as well as our nice buffet breakfast.
Moreover, our team will always be happy to be present, to meet your needs throughout your stay, and to make it as pleasant as possible. We hope you did not hesitate to report any question.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards,
Very nice hotel in great city. Recommend. The breakfast is well worth the price.
Verified traveller
6/10 Okay
Hugo
1 Nov 2016
Liked: Cleanliness
We were satisfied with the room because it was clean and the bed was comfortable, even though it was about the size of a ship's cabin. The location was not bad, but you have a good walk before you get to the center of Avignon. Had we known the city beforehand, though, we would have stayed within the city walls.
Hugo
Response from General Manager on 15 Nov 2016
Dear Sir or Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We are sorry that your room was not up to your expectations.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
Indeed, our hotel was already built in the transition to the ibis brand and enjoys substantially smaller rooms than the average, but still functional.
However, we hope that you enjoyed our nice buffet breakfast.
Moreover, our team will always be happy to be present, to meet your needs throughout your stay, and to make it as pleasant as possible.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards,
Agnès GROS- Hotel Manager.
Congested room, small bathroom where you can barely do anything. Toilet was stuck by the corner wall that it was a struggle to do the needful.
Hardly any space around the room to move.
Bed comfort was average.
Ash M
Response from Anaïs Aimetti - Assistant manager on 27 Oct 2016
Dear Sir or Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
We are sorry that your room was not up to your expectations.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
Indeed, our hotel was already built in the transition to the ibis brand and enjoys substantially smaller rooms than the average, but still functional.
Kind regards,
4/10 Poor
xiangdong
24 Sept 2016
Disliked: Property conditions & facilities
Average hotel
For shot staying is good. You can't even make coffee in room
xiangdong
Response from General Manager on 16 Oct 2016
Dear Sir or Madam,
Thank you for taking the time to give us your remarks following your stay at ibis Avignon Centre Pont De L'Europe.
Ibis hotels are eager to provide the best quality of service for your stays; therefore your opinion is very valuable.
Actually, we do not have coffee facilities in the room as the Standard ibis in France, bu,t we will forward your comment regarding this point to our group.
However, we hope that the situation of our hotel, just a few minutes- walk from the city center, and the famous "Pope Palace", was a satisfaction, as well as our nice buffet breakfast.
Moreover, our team will always be happy to be present, to meet your needs throughout your stay, and to make it as pleasant as possible.
We thank you again for your opinion, and hope to receive you again in our nice area in the future.
Kind regards,
Agnès GROS
HOTEL MANAGER