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Reviews of Aux Augustins Palais des Papes & Wellness

3 out of 5
Aux Augustins Palais des Papes & Wellness
16, rue Carreterie, Avignon, Vaucluse

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 153 reviews" "
Rating 8 - Good. 46 out of 153 reviews" "
Rating 6 - Okay. 7 out of 153 reviews" "
Rating 4 - Poor. 4 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an elegant room on a beautifully designed inner courtyard. It was quiet and extremely comfortable. The hosts Patrick and Sabine are friendly, helpful and welcoming. In short, this is a wonderful place to stay!
Stayed 5 nights in Oct 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to have to park our car in a garage so far from the hotel. Also, climbing three flights of stairs! The hotel was charming, never the less.
Stayed 3 nights in Oct 2023

10/10 Excellent

GIRLIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard garden in the heart of the walled area in Avignon. All the key attractions are walking distance from Aux Augustine. The staff, Sabine, was very welcoming and helpful. There is free parking outside of the walls, be sure to ask the staff about it. We loved our stay and the room was wonderful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Sabine and Patric were the perfect hosts. They provided all the help and advice we needed to fully appreciate and get around Avignon. We definitely recommend the Aux Augustine for a stay in Avignon.
Stayed 3 nights in Sep 2023

10/10 Excellent

Philip, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms in a redeveloped Augustinian monastery - remains of the original building are features of many parts of the property. Hosts, Patrick and Sabine couldn’t be more helpful and there are some excellent bars and restaurants nearby. Only a short walk to all the architectural and cultural highlights of old Avignon.
Stayed 14 nights in Sep 2023

10/10 Excellent

MIKAELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Amazing and beautiful property and amazing service. Perfect location, charming rooms and courtyard and unique building/ rooms. Cannot recommend enough!
Stayed 1 night in Jul 2023

10/10 Excellent

Peter, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
All up very good experience
Stayed 2 nights in Jul 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little place within Avignon. Good access to all the city has to offer.
Stayed 3 nights in Jun 2023

10/10 Excellent

Anne

Stayed 5 nights in Jun 2023

8/10 Good

Hannelore

Liked: Cleanliness, staff & service, property conditions & facilities
Poor lighting inside the room, it is difficult to read.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambience of the hotel and serene patio are truly unique. The location and proximity to the town’s sightseeings, places to eat and see theatrical performances are a plus for visitors. Hosts are accommodating and friendly.
Stayed 3 nights in May 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in Avignon
Patrick was more than gracious and extremely helpful. The hotel is gorgeous and very cool. Location was terrific, down the street from a grocery and close to tourism spots. Highly recommended!
Stayed 1 night in Oct 2022

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had space to spread out, and a good kitchen to be able to enjoy some light meals in the space, as well as a private table just outside our room. It was a perfect setup and one we'd consider again if planning a longer stay in the area. We loved it.
Stayed 2 nights in Sep 2022

2/10 Terrible

Annie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property manager is rude. The check-in process was very inconvenient, floor squeaks and upstairs floor squeaks, and you can hear every time upstairs uses water, too. Lots of mosquitoes.
Stayed 2 nights in Aug 2022
Response from patrick on 5 Sept 2022
check in on sunday afternoon is on apointment and you refused to give an apointment. You did not respect the rules that you can read on your reservation and fortunaly for me, you are the only guest since nine years who did it. Concerning mosquitoes that you find all the world including china and USA, close the windows in the evening and everything will be fine. About the check out, you left the lights on in all the rooms when it was 10:30 in the morning. this is not ecological and it shows the little respect that you had towards us

6/10 Okay

Lorne

Stayed 3 nights in Aug 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avignon- great location
Incredible location at center of Avignon. Helpful hosts.
Stayed 3 nights in Aug 2022

10/10 Excellent

jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious , great location. I will go back again
Stayed 7 nights in Aug 2022

10/10 Excellent

Claudine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Aux Augustins. The room was clean and very spacious (especially for France) and the terrace/balcony was incredibly beautiful. Patrice was an excellent and friendly host. It was very convenient to be picked up/dropped off at the train station upon our arrival/departure! The location is also superb; there are many bars/restaurants/cafes nearby, and it was not far to walk to the main sights (palace, bridge, gardens, etc.). We would recommend to book directly with the host as it can be cheaper. We would absolutely stay here again — we even wish we had extended our time in Avignon given how comfortable our stay was!
Stayed 3 nights in May 2022
Response from patrick on 23 Jun 2022
Thank you very much for sharing your experience. The place is indeed great and we do our best for our guests to make them feel at home

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Patrick was a perfect host! He was so accommodating and helpful. I arrived early, by several hours, and he was so pleasant about it. The apartment itself was gorgeous and looked out on the well appointed patio area. The bedroom in which I stayed had actually been part of the church originally and still had part of the arches. The kitchen area had everything I could have needed. The bathroom was very nice and had a towel warmer! The day I checked out Patrick was kind enough to call me a taxi and walk me out to wait for the driver. I just can’t say enough about his hospitality.
Stayed 1 night in Jan 2020

2/10 Terrible

Claudia

Travelled with family
Disliked: Staff & service
Nasty Proprietor
You may want to think twice before booking this hotel. The owner, Patrick, can be a most unpleasant man, as you will see if you read some of his responses to prior reviews. We were supposed to stay there in late December, but because of the rail strike in France we could not get there from Barcelona. When Hotels.com called the hotel and talked to Patrick to explain the situation, she told me he started screaming at her and hung up. She told me she called again, and he told her to make a request for a refund in writing. She could not have been kinder and more gentle, and was truly rattled by the call. She certainly did not deserve to be treated like that. Turns out, the "request in writing" was just an exercise in futility, because when Hotels.com submitted the request, and followed up a week later with a phone call, he told them we would not be getting any refund because of their policy. I understand the strike was not their fault, and we would have been satisfied with a compromise, perhaps a 50% refund. Which would have been smart of them to do, because we will make it to Avignon some day soon-- but I promise you we won't be staying there.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice place. The staff was was very kind.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location. Quiet. Friendly staff. LOVE THIS PLACE
Stayed 3 nights in Jun 2019

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and wonderful host
Patrick was amazing
Stayed 6 nights in Jun 2019

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little studio apartment
We loved the property itself all except for the too firm bed and air filled pillows which were not comfortable. We didn’t love the area that the hotel is in. Lots of homeless people and garbage on the street. However, this was true of Avignon except in the very center of the city.
Stayed 2 nights in Jun 2019
Response from patrick on 4 Jul 2019
Dear customer, homeless people exist all over the world including in Avignon and especially in the hotel area where they have more hope of getting money from tourists. Better we are not in the hotel area but located in a lively neighbourhood with many shops and crafts where the locals live. Facing to us, Carmes square is one of the most beautiful squares in Avignon with many good restaurants and bars. This is an opportunity for your clients to reside in a lively place and live like the locals. Our mutual philosophy : slow travel - live like a local

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
It was excellent. PATRICK the owner super helpful and happy to give us directions. In two blocks there are: restaurant, bakery, market, a place u can buy fruits, vegetarian restaurant, falafels, crapes, awesome place, bike rental, buss, etc
Stayed 2 nights in May 2019

8/10 Good

Andra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B
Nice, clean accommodations, spacious courtyard.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The establishment was quite unkempt and disorganized with things cluttering the walkway leading to the rooms.. The office desk was piled with clutter and the surface areas had noticeable dust piled on. The proprietor was very nice, but this did not make up for the fact that the room smelled of mold and the bed was not welcoming in the least bit. I also had to pay cash for taxes and parking; there was no option to use a credit card even though I paid for the room with a CC.
Stayed 2 nights in Apr 2019
Response from patrick on 24 Apr 2019
it is not a surprise because it is written on your reservation that the tourist tax as well as the extras must be paid in cash. If it ruined your stay, so be it. We can't please everyone dear anonymous.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very helpful and made the check in process very easy. The room was nice and very comfortable for my wife and I stay. We enjoyed the small kitchenette that was useful for glasses for our wine. We were very close to many restaurants and made it very easy to walk from the property. The courtyard was very tranquil and quiet. We would definitely recommend this property.
Stayed 2 nights in Mar 2019
Response from patrick on 24 Apr 2019
thank you for your opinion which delights us all the more because you have occupied the same accommodation as the unsatisfied anonymous one

10/10 Excellent

Cheryl, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was very good for tourism activities. And Patrick, the manager, was helpful in many ways, from mankind restaurant reservations to calling a taxi to giving directions.
Stayed 3 nights in Oct 2018

10/10 Excellent

Qian, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, quiet and unique place to experience. Right in the centre of Avignon, very clean room, kind and helpful stuff.
Stayed 4 nights in Sep 2018

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avignon Oasis
Another great stay at Aux Augustins. Our 3rd time here, but it won;t be our last. Terrific service from Sabine and Patrick. Comfortable, well equipped and clean. A delightful place to stay in the middle of the walled city. Be sure to take advantage of their 5Euro per day roaming wifi. A bargain.
Stayed 2 nights in Sep 2018

4/10 Poor

Ken, New York, NY

Liked: Property conditions & facilities
Disliked: Staff & service
I liked the room where my wife and I were staying at; it was cozy and charming. The location in the center of Avignon was also quite convenient. My biggest issue with the property, however, was the insistence on the staff getting paid fees in cash. I thought this was a hotel that should have no problem getting payments in credit card (I was running low on cash as I was toward the end of my Europe trip), but it turned out to be an "apartment" property. The owner insisted on cash payments for cleaning fees (a "hotel" charges these fees? Not sure whose fault (them or Expedia) to advertise this property as a hotel...) and pointed to the Expedia page noting that all onsite payments need to be made in cash, although I don't recall the same language was in there when I made the booking several months ago (and I can blatantly see two credit card machines in the owner's office!). I didn't want to argue any further and went to a local ATM to withdraw cash (with additional fees of course) but it left a sour taste on my mouth, which was unfortunate because my wife and I otherwise enjoyed staying at the property. I hope Expedia does the right thing to set the expectations straight (advertise this property NOT as a hotel and that they only accept cash, i.e. delete the credit card logos under Payment Types section) about this property so other travelers do not encounter the same issue.
Stayed 2 nights in Jul 2018
Response from patrick on 9 Aug 2018
there is no surprise because it is in the general conditions of sale. I can't feel responsible if you don't read it. I have showed you the information on your reservation but you still complained. The thousand and thousand other guests did not complain when they read it. Please be fair and one more thing : the client is a king but tyrants should stay at home

6/10 Okay

mike, Switzerland

Liked: Cleanliness, staff & service
Nice place in the heart of the little town
The stay was pleasant and comfortable, but since the room is built in a very old building is a bit dark with not a lot of light, there are 2 little windows facing the interior court of the building but they are quite high.
Stayed 1 night in Jun 2018

8/10 Good

Seon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Leana, Bronx, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and historical
Aux Augustins is amazingly unique and pretty. My husband wanted to stay in the attic so we did hit our heads a few times (even trying not too!), but it was awesome to enjoy the rooftop balcony and we loved all of the charm and character of the room. The building was previously an old church and it oozes with character under the remnant of the clock tower (I believe the owners said it was destroyed during the French Revolution?). The breakfast was heavenly! Fresh fruits and breads and tea/coffee/juice and yogurt - the typical French breakfast - but the finest quality imaginable. We had a tight schedule and the staff graciously set it up early for us so we could eat before our tour. They also helped us figure out luggage storage and parking. The people who work here are the kindest, most helpful and gracious people on the planet. We were so grateful to have the opportunity to stay in these beautiful accommodations and deeply appreciative of all of the assistance provided to us by the staff to make the most of our time in Avignon.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Avignon
This was a great choice for our stay in Avignon. Our room was really more of an apartment, with a bedroom, living room, kitchenette and dinette area. It was very big, especially compared to other places in France. The bathroom was great, with a large shower, double sinks, and a towel warmer. The location is very convenient, and we had no trouble walking everywhere we wanted to go. A grocery store is located just down the block, which made it easy to pick up items we needed. Lots of restaurants are nearby, as well. Our host, a Patrick, was incredibly helpful and friendly. I would definitely stay here again when I return to Avignon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendation for sure!
Owner was friendly and helpful, great location, large room and we were very pleased with our stay.
Stayed 3 nights in Nov 2017

10/10 Excellent

Barbara, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the heart of Avignon
Patrick the inn keeper couldn't have been more welcoming. Our room was spacious, quiet, comfortable and cozy. I highly recommend this hotel.
Stayed 5 nights in Oct 2017

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and memorable stay
Patrick is very responsive and so nice. He thoroughly explained everything to us. The best part was, we discovered Pocket Wifi at Aux Augustine, what a fabulous tool and reasonable price. Only 5 euros a day for up to 10 devices. You can take your own wifi with you all over town and much cheaper than AT&T U.S. ($10 a day for each device); the speed was great. Wish we had this throughout our trip. No issue connecting at all. Highly recommended. The accommodation was great, cute courtyard. We had utensils to use to eat meals right outside our room. We loved it!
Stayed 4 nights in Oct 2017

10/10 Excellent

carole, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very good location,
We enjoyed our stay at this hotel, owner very friendly, who will do anything to make sure his guest fell like at home. The garden is very pleasant to sit and read. Comfortable room and very clean. Location is great, very pleasant to walk every where. Would go back anytime.
Stayed 2 nights in Sep 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Avignon stay!
We loved Avignon and Aux Augustins was a perfect – a small hotel that felt like a B&B. Staff were so friendly and the room was romantic.
Stayed 2 nights in Sep 2017

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super spot and very quaint!
Loved our stay here. Gorgeous apartment. Room to move and quiet with a lovely courtyard to enjoy. Could walk everywhere within the walled city. Handy to have a laundry a few doors away. Patrick was very helpful. Would highly recommend this very quaint accommodation.
Stayed 4 nights in Sep 2017

10/10 Excellent

Maureen, Oxford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good shops nearby and easy walk to the sights of Avignon. Ate out at4 excellent restaurants, plenty of variety.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of charm and well located.
It was wonderful. Our hosts were very accommodating and our room was full of charm. It included a roof top terrace where we enjoyed many of our meals. The room was clean and comfortable. My husband, who is 5'8" hit his head numerous times on the exposed beams....be he eventually learned to duck.

8/10 Good

Gyung-Su

Liked: Cleanliness, staff & service, room comfort