Reception

Reviews of Boutique Splendid Hotel

3 out of 5
Boutique Splendid Hotel
30 Bratia Shkorpil Street, Varna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 158 reviews" "
Rating 8 - Good. 61 out of 158 reviews" "
Rating 6 - Okay. 10 out of 158 reviews" "
Rating 4 - Poor. 1 out of 158 reviews" "
Rating 2 - Terrible. 2 out of 158 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dmitry

Liked: Cleanliness
Stayed 3 nights in Sep 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, a/c, WiFi and parking challenges.
Room was nice and the location is fabulous. However, the WiFi didn’t work and they hadn’t yet switched from heat to A/C, so we had to keep the windows open above the very noisy street. Also, there is NO convenient parking whatsoever. On balance, a pretty nice place but with big downsides.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
From the reviews the hotel appeared to be a good choice for a few days, however when got there later in the evening, it was not open for business, all closed up. In fact it still appears on the website as a fine place to book while in reality is closed.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 11 nights in Jan 2020
Response from admin on 20 Jan 2020
Dear Guest, Thank you for your top score. Best regards, "Boutique Splendid" team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, breakfast Bedding and bathroom clean and comfortable Good breakfast
Stayed 23 nights in Oct 2019
Response from admin on 4 Nov 2019
Dear Guest, We are so grateful for your kindness! Please consider another visit at Boutique Splendid soon! It will be a pleasure to welcome you back! Sincerely, "Boutique Splendid" team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Stay
We spent three nights at this hotel and can thoroughly recommend it. The hotel is centrally located (almost opposite the Varna clock-tower), is a short bus ride from the station and the bus from the airport stops in front of the hotel. The room was quite spacious and spotlessly clean. Breakfast was a buffet with a comprehensive choice of food. The reception staff were helpful.
Stayed 3 nights in Oct 2019
Response from admin on 28 Oct 2019
Dear Guest, Thank you for the fantastic review and feedback after your recent stay with us. We are really happy to read that you had enjoyable time with us and that our staff managed to provide excellent service to you. We hope that you will choose our hotel in your next trip to Varna . Best Regard, "Boutique Splendid" team

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Great location but grumpy reception staff who bordered on rude. The room was comfortable and clean. Breakfast was adequate. The hotel calls itself ‘Splendid’, but ‘Above Average’ would do for me.
Stayed 3 nights in Sep 2019
Response from admin on 24 Sept 2019
Dear Guest, Thank you for choosing our hotel. The feedback from our guests is important to us and we are grateful for receiving both impressions and remarks. Please, accept our sincerest apologies for the reception staff issues. We will consider your comments, but we will be happy to give us more information about your stay for improve the quality of services and to fully satisfy the desires of our guests. Best regards: "Boutique Splendid" team

10/10 Excellent

Alisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the town centre
Incredibly clean rooms, great breakfast and based right in the centre of town!
Stayed 2 nights in Aug 2019
Response from admin on 29 Aug 2019
Dear Alisa, Thank you for your amazing feedback. We are glad you enjoyed your stay with us and hope to welcome you in the future. Thank you! Kind Regards, "Boutique Splendid" team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love this Hotel, small, but really confortable, roomy and nice
Stayed 3 nights in Aug 2019
Response from admin on 13 Aug 2019
Dear Guest, We are so grateful for your kindness! Please consider another visit at Boutique Splendid soon! It will be a pleasure to welcome you back! Sincerely, "Boutique Splendid" team

6/10 Okay

CRAIG

Disliked: Property conditions & facilities, room comfort
Very tired hotel need of upgrade from beds to furnishings. Cigarette smoke all through room, very unpleasant. Good location nice buffet breakfast.
Stayed 1 night in Jul 2019
Response from admin on 29 Jul 2019
Dear Craig, Thank you for being our guest! We regret that not of all our services met your expectations. We have taken into consideration your remarks to work on the issues you mentioned in order to improve our guests experience. Looking forward to welcome you again! Best regards: "Boutique Splendid" team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location is the primary asset of this hotel, across from the cathedral and city park. It is close to restaurants, pharmacies, bakeries, etc. My room was clean and the bathroom was nice. My one negative was the fact that my air conditioning did not work for my entire 3 day stay.
Stayed 3 nights in May 2019
Response from admin on 11 Jun 2019
Dear Guest, Thank you for your score and feedback. We are happy to hear that our hotel location and room facilities have justified your expectations. We apologize for the inconvenience with the air conditioning. We took your comment into consideration and we will work on the issue to solve the problem. Looking forward to welcome you again! Best regards: "Boutique Splendid" team

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
The charges for parking my car and no help with my baggage
Stayed 2 nights in Mar 2019
Response from admin on 2 Apr 2019
Dear Guest, Thank you for your comment and score. About the parking, we would like to inform you that the price is note in the site. We apologize for the inconvenience with your baggage and hope we will see you again! Kind regards: "Boutique Splendid" team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame of you and shame of him......................................................................................................
Stayed 1 night in Jan 2019

10/10 Excellent

Axf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location good hotel friendly staff highly recommended
Stayed 2 nights in Jan 2019
Response from admin on 16 Jan 2019
Thank you for your kind feedback. It is a pleasure for us to hear that our facilities met your expectations. Welcome back! Best regards: "Boutique Splendid" team

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from admin on 10 Jan 2019
Dear Mr. Amir, Thank you for staying with us. We are happy that our services met your expectations. Welcome back! Best regards: "Boutique Splendid" team

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nearby city
Hotel is nice with perfect style. Close to main street and many restaurant around.
Stayed 1 night in Sep 2018
Response from splendid on 14 Sept 2018
Dear Mike, Thank you for the kind review and the high score. We are very pleased to learn that you left with positive impression from our facilities and services. Welcome back! Best regards: "Boutique Splendid" team

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the cathedral
Well situated close to the cathedral, the hotel is clean and well kept. The staff is very friendly and helpful. I will definitely recommend this hotel and will gladly come again in my next stay in Varna.
Stayed 8 nights in Jul 2018
Response from splendid on 13 Aug 2018
Dear Astrid, Thank you for the wonderful feedback and the top score. It is our pleasure to read that you left with positive impressions from our facilities and services. We will be delighted to welcome you again! Best regards: "Boutique Splendid" team

10/10 Excellent

AD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, perfect location. Left purse in their restaurant and safely retrieved it from front desk sometime later.
Stayed 5 nights in May 2018
Response from splendid on 28 May 2018
Dear AD, Thank you for the positive feedback and the top score. We are very pleased to learn that you have enjoyed your stay and that our level of service surpassed your expectations. Looking forward to welcoming you again! Kind regards: "Boutique Splendid" team

10/10 Excellent

Canadian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was much better than expected.
We were quite pleased with this hotel. It was much better than we expected. The hotel is very comfortable and charming. The staff were great and treated us like valued guests. Breakfast was included in the nightly rate and was very good. We would have nothing negative to say if we had not rented a car. The hotel offers free parking but it's off site about a block away. It's a bit of a nuisance getting the Porter to go and open the door when you want the car out and then when you return. Minor inconvenience and we will return to this hotel next time we are in Varna. Recommended!
Stayed 6 nights in Mar 2018
Response from splendid on 2 Apr 2018
Thank you very much for staying with us and for the excellent feedback. It is a treat to see that you enjoyed your stay with us, and we are very pleased that you left with positive impression. Welcome back! Kind regards: "Boutique Splendid" team

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from splendid on 2 Mar 2018
Dear Yonatan, Thank you very much for staying with us and for the maximum score. It will be our pleasure to welcome you again! Best regards: "Boutique Splendid" team

6/10 Okay

Verified traveller

Liked: Staff & service
...............................................................................................
Stayed 3 nights in Feb 2018
Response from splendid on 22 Feb 2018
Тhank you for being our guest. Your feedback is much appreciated in terms of improving our facilities! Without your remarks it would be difficult to identify possible shortcomings and fix them instantly. Kind regards: "Boutique Splendid" team

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break in Varna.
We have stayed in this superb Hotel 3 times. Boutique Splendid is definitely our Hotel of choice. The staff in the Hotel are friendly, helpful & polite & we are already looking forward to meeting with them again before too long. Great central location, secure private parking & good breakfast.
Stayed 2 nights in Jan 2018
Response from boutique on 5 Feb 2018
Dear Colin, Thank you for the positive feedback and the top score. It is a treat to see that you enjoyed your stay with us and we are very pleased that you left with positive impression. Welcome back! Kind regards: "Boutique Splendid" team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nice location, friendly staff, large rooms (apartments), good value for money
Stayed 1 night in Nov 2017
Thank you for your kind feedback and high score! Our staff will be pleased to hear that you are satisfied with our services and friendly attitude. It will be our pleasure if we have the chance to welcome you here again! Best regards: “Boutique Splendid” team

8/10 Good

n, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Comfortable, centrally located, with the important benefit of parking!
Stayed 3 nights in Oct 2017
Response from splendid on 30 Oct 2017
Thank you for the positive feedback and high score. We are very pleased to learn that you have enjoyed your stay and that our level of service surpassed your expectations. Looking forward to welcoming you again! Kind regards: "Boutique Splendid" team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cathedral view
Love this hotel. Always stay here when in varna. Large comfortable rooms. Nice breakfast and lovely staff.
Stayed 3 nights in Sep 2017
Response from splendid on 11 Oct 2017
Thank you for the positive feedback and high score. We are very pleased to learn you have enjoyed your stay. Looking forward to welcoming you again! Kind regards: "Boutique Splendid" team

10/10 Excellent

Brian, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Service!!!
Great location close to all amenities, museum and Sea front. Staff very friendly and courteous.
Response from splendid on 25 May 2017
Dear Brian, Thank you for your wonderful review and high score. We are very pleased to learn you have enjoyed your stay. Looking forward to welcoming you again! Best regards: "Boutique Splendid" team

10/10 Excellent

Robert, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
I had the top room suite with the most incredible view of the cathedral and square. The English speaking staff were friendly and helpful. There is no designated parking but street parking outside did not prove difficult. I would use this hotel again if staying in Vana. Do not under any circumstances consider the Chinese restaurant next to the hotel for food, it was dreadful.
Night view of cathedral from bedroom
Day view from bedroom
Street view of hotel
Response from splendid on 25 May 2017
Dear Robert, Thank you for the positive feedback and high score! It is our pleasure to read that our facilities and service meet your expectations. Welcome back! Best regards: "Boutique Splendid" team

10/10 Excellent

Charles, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very well run and nice hotel
I had a great experience with this hotel. The staff were friendly and very helpful, and the room was beautiful ... a corner front room with a stunning view of the beautiful Russian Orthodox Church directly across the street. The hotel also was right in the center with a nice 10-minute walk mostly on the pedestrian mall to the beach on the Black Sea.
Response from “Boutique Splendid” team on 20 Mar 2017
Thank you for being our guest! Your feedback is important to us! Welcome back!

10/10 Excellent

Mark, the Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right place to stay
Very happy with this hotel, where I stayed for three nights. It has a central location, not far from the main plaza on Varna and walkable distance from everything. The hotel has that old classic style, and the room was surprisingly large and nice, with a view of the park and main cathedral across the street. The breakfast was on the high side of serviceable, and if I remember correctly the wifi was stable and fast. No complaints at all.
Response from “Boutique Splendid” team on 20 Mar 2017
Thank you for being our guest! Your feedback is important to us! Welcome back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, good location, great rooms. NeXT time Varna, for sure I will come again.
Response from “Boutique Splendid” team on 20 Mar 2017
Thank you for being our guest! Your feedback is important to us! Welcome back!

10/10 Excellent

Charles, Sept-Iles, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary hotel in downtown Varna
The hotel Splendid is an exceptional hotel. Very well located downtown, the hotel is a short walk from most attractions and the beach. Our studio was luxuriously appointed and spacious with a terrific view. We found parking easily on a side street next to the hotel. Also good Chinese restaurant right next door. Highly recommended!
Response from “Boutique Splendid” team on 20 Mar 2017
Thank you for being our guest! Your feedback is important to us! Welcome back!

10/10 Excellent

Louis, Clayton, NJ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL AND LOCATION
Great location, bus to and from airport outside of hotel and only 20 to 25 min away. Great shopping and restaurants all within walking distance. The Cathedral and Tourist Info across the street. Hotel is over 100 years old and completely refurbished. Huge and comfortable room with 10 feet ceilings. Our room had a sofa and comfy chair with a great view of the Cathedral. Room was immaculately clean with extra large bathtub; excellent buffet breakfast with helpful staff; excellent value.
Response from “Boutique Splendid” team on 20 Mar 2017
Thank you for being our guest! Your feedback is important to us! Welcome back!

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tony, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely reception staff at a great hotel!
This was a last minute booking for me and I couldn't have hoped for better. The receptionist on arrival was efficient and friendly and kindly printed my boarding pass for my flight the next day. The hotel is a few minutes from the Opera House and away from the landscaping works in the main town so again I was so lucky on location. The restaurant in the hotel is open for breakfast only but there are plenty of places nearby. There is also a supermarket 100m away which was a real bonus. My room was really lovely, and was cleaned so well. Everything worked, lovely carpet, clean smelling and great wifi So yes, I was impressed at this boutique hotel which had higher standards then many 5 stars I have stayed in!

8/10 Good

Mohammad, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IDEAL BREAK
the hotel is perfect for a a few days break with a spacious room and excellent service from staff. The only thing to let it down is the very basic breakfast which does not do the hotel justice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
My apartment was large and comfortable with the exception of the central air conditioning which was inadequate on really hot days. The breakfast was varied and excellent. I was cheated by a taxi driver going from the airport to my hotel. The hotel receptionist was kind enough to track him down, report him to the cab company who made him come back to the hotel and return the overcharged fare. The location was great and easy to find.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Smoking room
The room I booked said a smoking room but when I got there there was a sign in the room saying there would be a 50 euro charge if there was evidence of smoking in the room. When I enquired they showed me my booking which did say a smoking room but they said it was a mistake but if I leaned out the window of the third floor to smoke it would be ok

8/10 Good

Vladbat

Liked: Staff & service
Nice hotel near walking zone
Easy to find, hard to park. It needs some renovation, excellent breakfast

10/10 Excellent

Ian, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must be one of the best hotels in Varna
Perfect location opposite to cathederal and not far from the main sites. Private parking was essential and most welcome. Better than many 4* hotels with good spacious room and separate lounge area. Excellent Value. Also unsurprisingly found many business people staying at hotel

10/10 Excellent

Michelle , BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short stay.
The location was central for seeing the city. Very easy for the taxi to find and we could walk to the park as well as the train station. Our room was spacious and beautifully furnished. After a few stairs up from the street there was an elevator.

8/10 Good

rick, vancouver bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Believe the reviews
Hard to find, until you find it, then you realize how well positioned it is. Breakfast could use an improvement. But don't stop from staying because of that. great value in a great city.

10/10 Excellent

Цветан

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bobby, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice place
Can not think of anything negative, the room was clean and tidy, parking available, breakfast was ok, friendly staff and right in the center of the town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, close to town. Good breakfast and helpful staff.

10/10 Excellent

Sonia, Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value.
Great location in the center of Varna. Very accommodating. Very pleasant and comfortable. If you are looking for a great, spacious room, great service and a great location at a great price, this is the place. They also serve a very nice breakfast. I have been to Hotel Splendid three times, and I intend to stay there next time I am in Varna.

10/10 Excellent

frank, atlanta, ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice staffs
Nice boutique hotel as it's name. Good location - cross from cathedral. Have a very good Chinese restaurant next to it.