Ratings based on 77 verified reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Dec-2018
1 out of 5
by a verified traveller

Posted 11-Aug-2018
fungus and mould in room dangerous for breathing woke up after first night feeling in well, expedia did not refund all my money and even not enough for the rest of my stay, if they don’t fix this i will leave expedia fore ever! Also avoid this hotel the fungus is dangerous ppl die from it even in dry climates like california!
Comment from Hotel Management
03-Jun-2019 by Shobhit Kaushal, Hotel Management
Dear Guest Greetings from Gateway Varkala! This is always a pleasure to hear the words of appreciation from guests like you, who spare time out and write about the associates and overall services. . Your feedback is essential not only in our effort to improve our standards but this helps a great deal for the motivation of our associates and helps them perform even better. I shall communicate your sentiments to the entire team. i have noted your feedback on the fungus in room. I have spoken with the house keeper and i assure you that we have a strict pest control process in place. I am extremely sorry for the inconvenience you have faced. We look forward to welcome you once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Gateway Varkala! Sincerely, Shobhit Kaushal General Manager Gateway Varkala
3 out of 5
by a verified traveller

Staff makes the stay worth it by far

Posted 02-Aug-2018 on Hotels
Enjoyed the stay at Taj. We booked the deluxe suite and it was exactly what we imagined. It’s in need of a renovation, simple amenities however it served its purpose. The staff is courteous and helpful which we certainly appreciate. It’s the staff which makes this property worth the stay.
4 out of 5
Recommended
for Everyone
by a verified traveller from San Clemente

Great staff nice hotel

Posted 26-Feb-2018
The hotel has a great location and the best beds of our entire 8 hotel experience in India. Housekeeping never replaced shampoo ect. And often did not bring enough towels but were quick to bring anything we asked for. Food is only decent. Go eat at the beach for half price and better food.
Comment from Hotel Management
03-Jun-2019 by Shobhit Kaushal, Hotel Management
Dear Ms Lindsey Greetings from Gateway Varkala! This is always a pleasure to hear the words of appreciation from guests like you, who spare time out and write about the associates and overall services. . Your feedback is essential not only in our effort to improve our standards but this helps a great deal for the motivation of our associates and helps them perform even better. I shall communicate your sentiments to the entire team. i am extremely sorry to hear about the responsiveness of the house keeping team. Let me assure you that i have spoken to the house keeper and necessary actions have been taken so that we do not have such issues again. We look forward to welcome you once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Gateway Varkala! Sincerely, Shobhit Kaushal General Manager Gateway Varkala
4 out of 5
Recommended
for Personal Event
by a verified traveller

Nice Hotel

Posted 31-Jan-2018 on Hotels
Very nice hotel but a bit dated. Staff are superb and the grounds well maintained.
4 out of 5
Recommended
for Everyone
by a verified traveller

Nice stay

Posted 19-Jan-2018
We had a nice stay, very convenient location and services. The restaurants was particularly good.
Comment from Hotel Management
03-Jun-2019 by Shobhit Kaushal, Hotel Management
Dear Guest Greetings from Gateway Varkala! This is always a pleasure to hear the words of appreciation from guests like you, who spare time out and write about the associates and overall services. . Your feedback is essential not only in our effort to improve our standards but this helps a great deal for the motivation of our associates and helps them perform even better. I shall communicate your sentiments to the entire team. We look forward to welcome you once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Gateway Varkala! Sincerely, Shobhit Kaushal General Manager Gateway Varkala
5 out of 5
by Tom

Perfection!

Posted 08-Dec-2017 on Hotels
Beyond perfect - the hotel provides a very bespoke and personal service and went above and beyond to make sure we enjoyed our stay. I promised less than some of the bigger names but delivered far more. They upgraded our room free of charge given they had space. I can't speak highly enough of the staff. Area is excellent as well - short walk to the beaches and restaurants!
5 out of 5
by Judi

Excellent option in lovely Varkala

Posted 30-Nov-2017 on Hotels
Yes the restaurant needs a makeover and the pool needs re-tiling but we just loved our stay at the Gateway. It was perfectly located in a quiet location on the hill but perfectly walkable to the beach and cliffs. The room was perfect, very comfortable and a wonderful view of the coconut palms and swooping eagles. We would love to return one day. Many thanks to the team.
4 out of 5
by Claire O'Sullivan

This traveller left a rating score only Posted 29-Aug-2017 on Hotels
5 out of 5
Recommended
for Everyone
by a verified traveller

Nice

Posted 20-Apr-2017
Very nice hotel staff could not have been more accommodating. Clean and comfortable. Sells beers at a swim up bar, short walk to barkala beach.
Comment from Hotel Management
03-Jun-2019 by Shobhit Kaushal, Hotel Management
Dear Mr. Nick Greetings from Gateway Varkala! This is always a pleasure to hear the words of appreciation from guests like you, who spare time out and write about the associates and overall services. . Your feedback is essential not only in our effort to improve our standards but this helps a great deal for the motivation of our associates and helps them perform even better. I shall communicate your sentiments to the entire team. We look forward to welcome you once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Gateway Varkala! Sincerely, Shobhit Kaushal General Manager Gateway Varkala