Dear Tracey, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Cheryl, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. We hope to welcome you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Mitchell, Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Kind Regards, Mackenzie, Front Office Manager

Dear Heather, Thank you so much for your wonderful review. We look forward to welcoming you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Seung, Thank you for your wonderful review! We are thrilled to hear you had an excellent stay with us! We look forward to welcoming you again one day soon.Kind Regards, Mackenzie, Front Office Manager

Dear Kathleen, Thank you for taking the time to leave us a review. We hope you had an enjoyable stay and we look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager

Dear Otilio, Thank you for your wonderful review! We are thrilled to hear our staff were able to accommodate you thought-out your stay! i will ensure to pass the feedback onto them.Kind Regards, Mackenzie, Front Office Manager

Dear Trisha and Mike, Thank you for taking the time to leave us a review. We look forward to welcoming you back one day soon!Kind Regards, Mackenzie, Front Office Manger

Dear Eric, Thank you for taking the time to write us a stellar review! We appreciate your feedback and look forward to welcoming you back soon!Kind Regards, Mackenzie, Front Office Manager

Dear Shannon, Thank you so much for your wonderful feedback! I will ensure pass this on to my team to ensure to keep up the good work! We look forward to welcoming you again one day soon! Until then, Take Care!Kind Regards, Mackenzie, Front Office Manager

Dear Jennifer, Thank you for your feedback. We appreciate your comments and have taken these on board. Unfortunately we do not have any microwaves available to guests as its a health and safety risk however next time once we are notified about the fridge issue we can rectify it right away. Thank you.Kind Regards, Mackenzie, Front Office Manager

Dear Abulhadi, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay and we understand how disappointing this can be. We strive to provide the best possible experience to our guests and regret that it didn't seem to have been delivered in this case. Please feel free to contact us at anytime to discuss your matters in more detail.Thank youMackenzie, Front Office Manager

Dear Colin, Thank you for taking the time to leave your feedback about your stay at our hotel. We apologize for falling short of your expectations and are thankful for your honest feedback so we can continue to improve and meet the needs of our guests.We look forward to welcoming you again so we can make it right.Kind Regards, Mackenzie, Front Office Manager

Dear Asif,We apologize you were not able to enjoy a harbour view during your stay here. We were sold out that night and unfortunately could not make that request a reality. Next time you book with us please mention this previous reservation and I will personally ensure a perfect harbour view room which I'm sure will suit all your needs. Until next time.Nick Burrows - Night Manager

Dear Terryl,We apologize for not providing a bed that suits your needs. We hope you will be able to join us again to see that we really would like to make this up to you. We look forward to having you enjoy another awesome view with a perfectly comfortable bed. See you then!Sincerely,Nick Burrows - Night Manager

Dear Mary, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Kind Regards, Mackenzie, Front Office Manager

Dear Seung Yeul, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! Kind Regards, Mackenzie, Front Office Manager

Dear Ethan,Thank you for choosing the Pinnacle during your time in Vancouver. I have noted your concerns about a building makeover. We do very much appreciate your compliments of our views, room size and comfort. We will see you again next time.Sincerely,Nick Burrows - Night Manager

Dear Hao Yan, Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind Regards, Mackenzie, Front Office Manager

Dear Jiandan, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time with us. We look forward to welcoming you back one day soon!Until Then, Take Care.Kind Regards, Mackenzie, Front Office Manager

Dear Ian, Thank you so much for your great rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Kind Regards, Mackenzie, Front Office Manager

Dear Hamid, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and we hope to welcome you back one day soon!Kind Regards, Mackenzie, Front Office Manager

Dear Sujatha, Thank you for taking the time to write us a wonderful review! We are thrilled to hear you loved your stay and we hope to welcome you back one day soon! Until then, Take Care. Kind Regards, Mackenzie, Front Office Manager

Dear Patrick, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Andrew, Thank you for taking the time to leave us a review. We are very lucky to have a prime location overlooking the harbourfront. We look forward to welcoming you back next time! Until then, Take Care.Kind Regards, Mackenzie, Front Office Manager

Dear Carla, We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. We will be taking your feedback into consideration as we are always looking for ways to enhance our services.Thank you, Kind Regards, Mackenzie, Front Office Manager

Dear Katherine, Thank you for taking the time to leave us a review! I will pass this message on to our team to tell them to keep up the good work! Appreciate your feedback. We hope to welcome you again one day soon.Kind regards, Mackenzie, Front Office Manager

Dear Xin, Thank you for your feedback. Your feedback will be passed on to our engineering team to ensure this issue can be resolved for future stays.Thank you. Kind Regards, Mackenzie, Front Office Manager

Dear Robert, Thank you for taking the time to write us a review! We are very lucky to be situated in the heart of downtown Vancouver! We hope to welcome you again soon. Until then, Take Care. Kind Regards, Mackenzie, Front Office Manager

Dear Julie, Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from the neighboring rooms. We value your feedback, and it will assist us in implementing measures to enhance our guests comfort. Kind Regards, Mackenzie, Front Office Manager

Dear Jan Nicole, Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back next time.Kind Regards, Mackenzie, Front Office Manager

Dear Bilal,Thank you so much for staying with us and complimenting our staff. I have personally passed your compliments to Candace. I'm sure you will appreciate you having such nice things to see. Until next time, take care.Sincerely,Nick Burrows - Night Manager

Dear Katharine,Thank you so much for staying with us at the Pinnacle. We appreciate you leaving us feedback about our pool, rest assured we are working hard to update the hotel to everyone's liking. We look forward to welcoming you back to enjoy another great stay.

Dear Jesse, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Kind Regards, Mackenzie, Front Office Manager

Dear Arin, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Antonie,Thank you so much for staying at our Harbourfront location. We appreciate you leaving your compliments of our cleanliness and views. We have noted your recommendation of modernizing. Thank you again.Sincerely,Nick Burrows - Night Manager

Dear Paulo Eduardo, Thank you for your wonderful feedback! We look forward to welcoming you again in the near future. Kind Regards, Mackenzie, Front Office Manager

Dear Barbara, Thank you for your feedback! We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Kind Regards, Mackenzie, Front Office Manager

Dear Deborah, Thank you for sharing your thoughts. We apologize for any shortcomings. Your feedback will guide our improvements. We hope to see you again for a better experience.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Uchenna, Thank you for your review! We're glad you enjoyed the ambiance and food at our restaurant. We appreciate your suggestions for improvement regarding in-room amenities and noise levels. We'll definitely take them into consideration for future enhancements. We hope to welcome you back soon!Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Debbie, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Harsimranjeet, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

Dear Patricia,Thank you for your kind words, We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our friendly staff, great rooms, and convenient location. We strive to provide the best value for our guests and we are glad that you found it satisfactory. We look forward to welcoming you back near future.Thank you for choosing us.Warm Regards, JP

Dear Ray,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

Dear BC, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Warm Regards, JP