First of all the location is the perfect area to explore as a tourist is just next to everything and close to Cerro Alegre the other location tu visit. Also and very important the staff is very helpful and Kind all the time, thanks to Daniel we could have a better room at the moment we got there. Breakfast was complete and fresh, also the Hotel is near by all type of cafe and resturants you just pick a place.
the staff especially Xavier were fantastic. His enthusiasm was contagious and really added to the experience. The staff has a can do attitude.
The hotel arranged for a driver for us, Christian, that waiting at SCL for over 6 hours while our plane was delayed! Incredible.
The food in the restaurant was wonderful. Also recommend Espirutu Santo and Vinholo.
There's really nothing bad to say about Puerta Escondida. There is a good chance Americans staying in Valparaiso for the first time will be a bit shocked by the graffiti and dirty streets, but PE can't be held responsible for all of that. The hotel interior is very clean and the furniture is comfortable and high quality. I mentioned the graffiti, but as far as I can tell, that is universal in Valparaiso and it doesn't mean PE is in a dangerous neighborhood. In fact, the location is actually pretty good in terms of quick access to the bus system and lots of good restaurants and cafes and such in the immediate area.
The staff was great - very polite and accommodating, and they spoke great English. I never had a bit of trouble communicating and they threw in some nice touches like emailing the day before to see how things were going and when I might show up. They were very flexible on arrival and departure times (maybe it is different during peak travel season).
Finally, the breakfasts were pretty good too. Simple fare, but filling (in fact, they basically bring bread until you can't possibly eat anymore) and tasty.
They also had good, free, wi-fi.
Hotel Terranostra is located in an excellent position within walking distance of the main attractions of Valparaiso, including several funiculars. The room was spacious and the bed comfortable, with good quality linen and pillows. The shower was powerful and the temperature controllable and constant. The towels were plentiful, soft and absorbant.
Breakfast was on the ground floor and comprised cereal, eggs, cold meat, fruit, etc in good quantities.
The staff were friendly and quick to rectify anything necessary. The safe in our room needed new batteries to activate the lock and someone came within minutes of this being reported.
Luggage was held after we checked out until we caught the bus later in the afternoon and a taxi was called when requested.
All in all a good choice!
Valparaiso is modest, but proud: The historic zone, with its gaily painted colonial buildings, is an UNESCO World Heritage Site. Valparaiso is also known for its port and its dramatic terrain. Built on a series of steep hills that hug the sea, some parts of town are accessible only by funicular. Other attractions include poet Pablo Neruda's home, La Sebastiana, and the Chilean National Congress.
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