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TERRIBLE Experience. You have to reserve for everything and they charge you EXTRA! You have to reserve to eat at their restaurant, you have to reserve to seat at the pool and you have to pay extra for using the pool. I have never seen this before. No iron in the rool and problems with the security box. At the end we decided to leave the hotel at the middle of our stay.
Emazing resort, very beautiful hotel and area sorrounding, clean and tidy.
Lovely and helpfull staff, very service-oriented.
Wonderfull pools and spa
For summary wonderfull hotel !
Very much recommended
Amazing nice facility with excellent gym and spa facility. The dinners set menu for 39 per person including 1 bottle of wine plus everything is a bargain. The quality is excellent. It's a pity that they don't change the choices. Always the same. The spa opening hours also is frustrating. But the overall quality compared to price is unbeatable!
The hotel was great, very clean and the property is beautiful. The staff was a bit rude. We called in advance to let the hotel know that we had a dog and it seems like the person who responded did not annotated the information. The reception desk was rude and told us we should have let them know, when we explained that we did called he was still rude to us.
Breakfast was not great, not many options and food tasted a bit old.
Nice staff, good service :) hotel is only 30 km away from the ski area
Verified traveller
Stayed 5 nights in Mar 2019
10/10 Excellent
Verified traveller
12 Mar 2019
Verified traveller
Stayed 5 nights in Mar 2019
2/10 Terrible
Verified traveller
21 Jan 2019
Disliked: Cleanliness, staff & service
Very bad service for a nice hotel
The hotel is modern but the service is too bad it’s a systemic attitude from the workers they always pretend that they are too busy to carry the up the stairs o just open the door as well as the food in the restaurant is terrible and heated not fresh. In addition the housekeeping staff was not clean properly and you should keep call them to have a toilet rolls all the staff in the hotel and spa need training for this nice hotel except one receptionist lady was very friendly and professional.
Very modern hotel. We liked the room very much. It was confusing to get around. It is also confusing to figure out what amenities you are allowed to use. We were told we could not use the pool without purchasing the spa package for 40 euro. Also did not see any signs anywhere.
We had a fabulous stay at this hotel. Breakfast was included every day and was delicious - several kinds of croissants, eggs/bacon, fancy yogurt, many breads, meats/cheese, fruits, coffee drinks, etc. The views were also outstanding and the room was very comfortable.
Had a lovely overnight stay at the hotel after a long drive from Southern Italy. Immediately we felt relaxed and comfortable in its beautiful elegant surrounding. Had a bit of confusion getting there as the entrance for Parc Bilia and Grand Hotel are the same. Would definitely come back.
miki
Stayed 1 night in Sep 2018
Response from Denise on 24 Sept 2018
Dear Miki,
Thank you for taking the time to share your feedback with us following your recent experience.
I am so happy to hear that you enjoyed your stay at Parc Hotel Billia.
Thank you once again and we look forward to welcoming you back again soon.
Kind Regards
Denise
Person in charge of customer service
Food is terrible. At 2 am I ordered room service. 3 option all sandwiches or salad. I ordered turkey salad. I got, two pieces of the cheapest sliced bread imaginable, cheap turkey and the worst tasting cheese all for 25 euros. No chips, no crisps, nothing. The best thing about this sandwich was the plate it was served on. I had a 2 course meal in the restaurant as well. Extremely mediocre. All in all, extremely disappointed and I not be back. This hotel only cares about driving their guests to the casino
Tim
Stayed 1 night in Sep 2018
Response from Denise on 28 Sept 2018
Dear Tim,
thank you for taking the time to tell us about your stay at Parc Hotel Billia. We am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely
Denise
Person in charge of customer service
10/10 Excellent
Elad
3 Sept 2018
A really nice place, hotel, services
The hotel and the staff was great, help with everything was needed and more
Elad
Stayed 1 night in Aug 2018
Response from Denise on 4 Sept 2018
Dear Elad,
thank you so much for all your wonderful comments and the special mention for our super staff.
We would be glad to welcome you again at Parc Hotel Billia.
Best regards
Denise
Person in charge of customer service
10/10 Excellent
Mike
25 Aug 2018
A beautiful hotel. Breakfast room has nice views.
Mike
Stayed 1 night in Aug 2018
Response from Denise on 30 Aug 2018
Dear Mike,
thank you for your 5 stars review!
We are happy that you enjoyed your stay at Parc Hotel Billia.
We would be glad to welcome you again at Saint-Vincent Resort & Casino
Best regards
Denise
Person in charge of customer service
Gentile Paul,
grazie per aver condiviso la sua esperienza al Parc Hotel Billia, è sempre un piacere ricevere commenti positivi.
Saremo lieti di poterla accogliere nuovamente al Saint-Vincent Resort & Casino
Denise
Responsabile relazioni con la clientela
Great hotel! Very nice, has a casino attached. Has a fitness center, but you have to pay extra for- my only complaint. (It is part of the spa.) Walking distance to little town with great restaurants .
Verified traveller
Stayed 2 nights in Jul 2018
Response from Denise on 8 Aug 2018
Dear Guest,
thank you so much for you 5 stars review! We are happy to know that your stay was up your expectations.
Regarding the fitness center (gym) is free for all our guests; the only extra charge is the SPA access if it is not included in the room rate.
See you soon
Denise
Person in charge of customer service
Gentile Katja,
sapere che il nostro lavoro viene apprezzato è motivo di orgoglio per noi. Grazie davvero per aver condiviso il suo soggiorno al Parc Hotel Billia.
A presto
Denise
Responsabile relazioni con la clientela
Excellent location for Val De Aosta traveling. Nice hotel with a very good breakfast. The room we stayed missed a mini bar and a safe.
Eliezer
Stayed 5 nights in Jun 2018
Response from Denise on 17 Jul 2018
Dear Eliezer,
thank you for you feedback and for the beautiful words you have spent for us.
The mini bar and safe are inside all the rooms, behind a carved wooden panel.
See you soon
Denise
Person in charge of customer service
Gentile Patrick,
la ringraziamo per il suo commento positivo. Siamo contenti che il suo soggiorno sia stato all'altezza delle sue aspettative.
Saremo lieti di accoglierla nuovamente presso il Parc Hotel Billia.
Cordiali saluti
Denise
Responsabile relazioni con la clientela
Great view from the terrace. My second time. Nice room. Modern - large shower and a little espresso maker. Breakfast was crowded due to a large group travel. I prefer the smaller bf room that's only used when occupancy is low.
Really comfortable, very elegant environment, attention to the guests but with discretion; Great rifiù for couples A short walk from the city center di Saint Vincent , Only faint, the pool was not yet operational during our stay,
But in return there is a SPA with outdoor pool; Really a great experience
Very friendly staff, stylish and comfortable rooms, delicious food in the hotel restaurant, very good breakfast as well and a beautiful terrace with an amazing view! Only small minus would be that, if not included in the room rate, no price is offered to access the swimming pool for < 1 day.