The hotel is a lovely spa in a jaw-dropping gorgeous setting. The sitting area of the lobby & the restaurant face the expansive Parco Paradiso Nazionale meadow & snow-covered mountains. The trail into the meadow is at the doorstep of the hotel. Do not miss the nearby tiny village of Lillaz & the easy hike up to glacier waterfalls! The young women at the front desk were very kind, helpful, knowledgeable & courteous. The woman in charge of the delicious, large morning breakfast buffet was professional, efficient, pleasant & courteous. We were brought individual decanters of coffee, which was very nice as we did not have to keep asking for another small cup. She also frothed hot milk ("latte") in a separate little pitcher for me, which was awesome! The rooms were very clean. The hot tubs (in & out) were unfortunately barely lukewarm, so it wasn't fun to go in them. Also, they don't open till 8am. The room had a nice big window for fresh, cool air which we loved. The public areas of the hotel were clean & luxurious. We were a little confused how to get into the pool & hot tub area as you can see it through the glass from the front desk. A manager seemed displeased we were walking around downstairs not sure where to go as well as when we entered once from the outside to see our friend (you do have to walk downstairs, through the spa, then walk back up to get to the pool). The place was very clean & our dinner wonderful in every way. We would definitely stay here again!